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R.A. Graham Electrical Contractors

Service Manager

Aurora, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 4, 2026
Experience: 10-15 years of relevant experience in the electrical industry, including leadership or management responsibilities.
Posting language: English
Posted: Nov 4, 2026

Original job description

Job description: Service Manager

Location: Aurora, Ontario (In-Person)

Company: R.A. Graham Electrical Contractors

About Us: We are a well-established and growing electrical contracting company serving commercial, industrial, and institutional clients throughout the GTA and surrounding areas. As a smaller, privately-owned organization, we pride ourselves on building long-term relationships with our customers and maintaining a collaborative, team-oriented culture where every employee has a meaningful impact on our success. We are seeking an experienced and motivated Service Manager to lead our service division, drive business growth, and support the ongoing development of our team and customer relationships.

The Opportunity: The Service Manager will play a critical leadership role within our organization, overseeing day-to-day service operations while driving sales, business development, and customer retention initiatives. This position combines operational management, workforce planning, client relationship management, and strategic growth responsibilities.Reporting directly to the General Manager, the successful candidate will work closely with our service coordinators, electricians, customers, and leadership team to ensure exceptional service delivery and sustainable growth.

Key Responsibilities: Customer Relationship Management & Business Development

Develop and maintain strong relationships with existing customers.
Identify opportunities to expand service offerings within current accounts.
Drive customer retention and account growth through exceptional service and regular client engagement.
Proactively identify and pursue new business opportunities.
Prepare estimates, proposals, and service agreements.
Represent the company professionally during customer meetings, site visits, and networking opportunities.

Service Operations & Team Leadership

Lead and support a team of electricians, apprentices, and field personnel.
Work closely with service coordinators to optimize technician scheduling and dispatching.
Ensure service calls are completed efficiently, safely, and to customer expectations.
Audit, and quality control of all work orders for appropriate information, and billing data.
Monitor workforce productivity, utilization, and service quality.
Provide mentorship, coaching, and performance management for field staff.
Foster a positive, team-oriented culture focused on accountability and continuous improvement.

Workforce Planning & Strategic Management

Forecast labour demand and resource requirements.
Optimize scheduling to maximize efficiency and profitability.
Monitor service department performance metrics and financial results.
Collaborate with company leadership on growth strategies and operational improvements.
Support budgeting, staffing plans, and business planning initiatives.

Qualifications: Required

10-15 years of relevant experience in the electrical industry, including leadership or management responsibilities.
Strong customer service, communication, and relationship-building skills.
Proven experience in sales, account management, or business development.
Experience leading teams in a fast-paced service environment.
Strong organizational and workforce planning abilities.
Excellent computer skills and comfort working in a highly digital environment.
Valid driver's licence and ability to travel to customer sites as required.

Preferred (Not Required)

Licensed Electrician (309A) or equivalent electrical trade background.
Project management experience.
Experience with service management, and workforce planning software.
Understanding of electrical service operations within commercial and industrial environments.
Experience with municipal, or government service contracts.

What We're Looking For: The ideal candidate is equally comfortable building customer relationships, developing business opportunities, and leading operational execution. They are a hands-on leader who enjoys working with people, solving problems, and contributing to the growth of a company where their efforts make a visible impact.This is an excellent opportunity for someone who wants to join a close-knit organization where decisions are made quickly, collaboration is valued, and leadership has a direct influence on the company's success.

What We Offer

Competitive compensation package (negotiable)
Performance-based bonus opportunities
Health and dental benefits
Professional development opportunities
Flexible work-from-home options when operationally appropriate
Long-term career growth with a stable and growing organization

To Apply: Please submit your resume and a brief cover letter outlining your relevant experience and interest in the role.

Apply About employer

More about this job

Responsibilities

Lead the electrical service division, overseeing field teams, scheduling, service quality, work-order audits, productivity, and workforce planning. Grow and retain customer accounts, pursue new business, prepare estimates and service agreements, and collaborate with leadership on budgets and operational growth.

Requirements

Requires 10–15 years of relevant electrical industry experience, including leadership or management, along with strong customer service, communication, sales or business development, and workforce planning abilities. A valid driver's licence and strong computer skills are required; a 309A electrician licence, project management experience, and service management software experience are preferred.

Skills

Business Development
Sales
Account Management
Service Operations Management
Team Leadership
Workforce Planning
Scheduling and Dispatching
Customer Retention
Estimating and Proposal Preparation
Performance Management
Budgeting
Electrical Service Operations
Communication
Computer Skills
Project Management

Benefits

Performance-Based Bonus Opportunities
Health and Dental Benefits
Professional Development Opportunities
Flexible Work-from-Home Options
Long-Term Career Growth

Visa sponsorship

Not detected in the job text

Keywords

Electrical Contracting
Commercial Electrical
Industrial Electrical
Institutional Clients
Service Division
Service Operations
Business Development
Customer Retention
Account Growth
Estimates
Proposals
Service Agreements
Electricians
Apprentices
Technician Scheduling
Dispatching
Work Orders
Billing Data
Quality Control
Workforce Planning
Labour Forecasting
Productivity Metrics
Budgeting
309A Electrician Licence
Project Management
Service Management Software
Municipal Contracts
Government Service Contracts
GTA

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