Customer service jobs in Canada

Explore customer service jobs in Canada. Choose a role or place to find work that fits.

Counted Oct 25, 2026

Hiring at a glance

View jobs

Open jobs: 3,323
Employers: 656

Advertised starting pay

Average starting payCAD / hour: $18.84Across 443 listings
Average starting payCAD / year: $47,896Across 71 listings

Employer-advertised starting pay, not employee salaries. Currencies and pay periods stay separate.

Where work happens

Remote: 1%32 listings
Hybrid: 5%180 listings
On-site: 93%3,107 listings

Not specified: <1% (4 listings)

Employers hiring include LCBO (506), Farm Boy Inc. (340), Shoppers Drug Mart (300).

Sources & calculation notes

These figures describe the listings on this role page at the date shown, not the whole job market. Listings can change.

Employer-listed minimums from at least 10 listings per currency and pay period. These are advertised starting amounts, not employee salaries. Jobs without a minimum and unusual amounts are excluded.

Hybrid and on-site classifications may be inferred from descriptions. Check the original ad. How we count

Customer service jobs in Canada

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Added 14 days ago
SD
Post Office Clerk, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Langley (District), BC
- Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 14 days ago
LM
Customer Service Associate (seasonal)
La Maison Simons
Mississauga, ON · Square One
- Full-time
Added 14 days ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- From $18 CAD / hour
- Full-time
Added 14 days ago
TC
Customer service adviser
Toyota Central
Clarenville, NL
- $16.5 to $17 CAD / hour
- Full-time
- On-site
Added 14 days ago
R
Customer Service Associate (Electrical)
RONA
Winnipeg, MB
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 14 days ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- $18 CAD / hour
- Full-time
Added 14 days ago
SV
Outbound customer service representative - contact centre
Super Value Home Services
Winnipeg, MB
- $16.4 to $19 CAD / hour
- Full-time
- Part-time
- On-site
Added 14 days ago
WA
Service advisor - auto repair
WARRENS AUTOMOTIVE LTD INTEGRA TIRE FAIRVIEW
Fairview, AB
- $23 to $26.5 CAD / hour
- Full-time
- On-site
Added 14 days ago
Customer Service Representative
U-Haul
Ottawa, ON
…in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to…
Added 14 days ago
T
Courtesy desk clerk
Tim-Hortons
Mont-Laurier, QC
- $17 to $18 CAD / hour
- Full-time
- On-site
Added 14 days ago
PA
Customer service agent
Prince Auto Collision
Brampton, ON
- From $23 CAD / hour
- Full-time
- On-site
Added 14 days ago
Customer Service Representative Level 2
Transx Ltd
Rosser, MB
…dedicated to building strong business relationships and providing service excellence…
Added 14 days ago
TL
Customer Service Representative
Transx Ltd
Rosser, MB
- Full-time
…dedicated to building strong business relationships and providing service excellence to support our customer’s business…
Added 14 days ago
TL
Customer Service Representative
Transx Ltd
Rosser, MB
- Part-time
…dedicated to building strong business relationships and providing service excellence to support our customer’s business…
Added 14 days ago
FN
Customer Service Representative
First Nations Bank of Canada
Saskatoon, SK
- $42,092 to $60,612 CAD / year
- Full-time
Customer Service Representative, Saskatoon, SK
Added 14 days ago
AF
Customer Service Representative
AURORA FURNITURE MANUFACTURING LTD
Calgary, AB
- $20 to $23 CAD / hour
- Full-time
We are seeking a highly motivated and experienced Customer Service Representative to join our team. This individual will lead our customer service team, ensuring outstanding support to our…
Added 14 days ago
BA
Customer service supervisor (except financial services)
Braineer Academy Ltd.
Calgary, AB
- From $37.5 CAD / hour
- Full-time
- On-site
Added 15 days ago
CF
Customer service representatives supervisor - financial services
Calculus Financial
Rosser, MB
- From $31 CAD / hour
- Full-time
- On-site
Added 15 days ago
SD
Post Office Clerk, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Sylvan Lake, AB
- Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 15 days ago
RP
Bilingual Customer Service Representative
Richards Packaging Inc.
QC · Lachine, QC
- Full-time
…notre entreprise est devenue un distributeur de premier plan au service des secteurs de l’alimentation et des boissons, de la santé, des cosmétiques et de l’industrie. Grâce à une vaste…
Added 15 days ago
EM
Maintenance service clerk
E&M maintenance services LTD
Yellowknife, NT
- From $28.66 CAD / hour
- Full-time
- On-site
Added 15 days ago
HS
Customer Service Representative / Inside Sales
Hercules SLR
NS · Dartmouth, NS
- Full-time
We are looking for a full time Customer Service Representative/Inside Sales to join our team in our Stellar Industrial branch located in Dartmouth, NS. Our ideal candidate will represent…
Added 15 days ago
Customer Service Representative
U-Haul
Calgary, AB
…in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face…
Added 15 days ago
Customer Service Representative
U-Haul
Prince George, BC
…in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a…
Added 15 days ago
Customer Service Representative
U-Haul
Ottawa, ON
…in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive…

R W Tomlinson

Customer Service Representative

Ottawa, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Aug 20, 2026

Original job description

Customer Service Representative

We are seeking a motivated and versatile Customer Service Representative to provide exceptional customer service while supporting key operational functions. This hybrid role is primarily focused on customer service and includes cross-trained coverage for dispatch and scale operations, as well as support for route closing, invoice reconciliation, and overall data quality. The successful candidate will be cross-trained in multiple functions to provide coverage during vacations, absences, and peak operational periods.

The ideal candidate will be customer-focused, highly organized, and comfortable working in a fast-paced environment. They will assist customers, coordinate service requests, maintain accurate information in company systems, and support operational activities to ensure efficient, seamless service delivery.

Location: 970 Moodie Drive Ottawa

Vacancy Type: Replacement

DUTIES & RESPONSIBILITIES:

Customer Service

Assist with daily route-closing activities by verifying that completed services and supporting records are accurate.
Support invoice reconciliation by reviewing service information, identifying discrepancies, and coordinating corrections with the appropriate teams.
Maintain data quality by reviewing customer, service, route, and transaction records for completeness and accuracy.
Answer incoming phone calls and respond to customer inquiries in a professional, courteous, and timely manner.
Process service requests, schedule changes, new orders, and account updates in accordance with company policies and procedures.
Resolve customer concerns and complaints effectively through active listening, problem-solving, and follow-up.
Conduct proactive customer outreach as required.
Maintain accurate records of customer interactions, transactions, and service requests within company software systems.
Follow up with customers to ensure satisfaction and identify opportunities for service improvement.
Collaborate with operations, dispatch, sales, and billing teams to ensure seamless customer service and issue resolution.

Dispatch Support (Cross-Trained Coverage)

Provide dispatch coverage during vacations, absences, and peak operational periods.
Assist with coordinating daily vehicle routes, driver schedules, and service requests.
Communicate with drivers and operations personnel regarding route updates, service changes, and customer requirements.
Monitor service completion and assist in resolving routing and scheduling issues.
Support the dispatch team in maintaining accurate operational records and documentation.

Administrative and Operational Support

Assist with daily route-closing activities by verifying that completed services and supporting records are accurate.

Support invoice reconciliation by reviewing service information, identifying discrepancies, and coordinating corrections with the appropriate teams.

Maintain data quality by reviewing customer, service, route, and transaction records for completeness and accuracy

Scale Operations Support (Cross-Trained Coverage)

Provide scale-attendant coverage during vacations, absences, and peak operational periods.

Operate scale systems to accurately record incoming and outgoing vehicle weights.

Verify customer information, materials received, and related documentation.

Process transactions and maintain accurate scale records and reports.

Ensure compliance with company procedures, environmental regulations, and site safety requirements.

Provide professional customer service to drivers, contractors, and site visitors.

REQUIREMENTS:

High school diploma or equivalent.
A minimum of two years of experience in customer service, administration, dispatch, logistics, transportation, or a related field.
Strong communication and interpersonal skills with a customer-focused approach.
Excellent organizational skills and attention to detail.
Proficiency with computer systems, Microsoft Office applications, and data entry processes.
Ability to multitask, prioritize work effectively, and adapt to changing business needs.
Strong problem-solving skills and the ability to work independently in a fast-paced environment.

TOMLINSON OFFERS:

Competitive wages
Bonus programs
Employer paid health and dental benefits
Extensive training programs and tuition reimbursement
Retirement benefits program
Family-oriented team environment
Employee discounts and other rewards programs

The Tomlinson Group of Companies encourages applications from all qualified candidates. Please contact Human Resources if you need accommodation at any stage of the application process or want more information on our accommodation policies. We are committed to leveraging the latest technology to enhance our recruitment process. We may use AI tools in the screening and selection of candidates to efficiently and fairly assess all applicants. A Recruiter will review all results generated by AI. If you have any questions, please contact our HR department.

Apply About employer

More about this job

Responsibilities

The role involves providing exceptional customer service while supporting operational functions such as dispatch, scale operations, and invoice reconciliation. The candidate will maintain accurate records and collaborate with various teams to ensure efficient service delivery.

Requirements

Candidates must have a high school diploma or equivalent and at least two years of experience in customer service, administration, or logistics. Proficiency in computer systems and strong organizational and communication skills are required.

Skills

Customer service
Dispatch
Logistics
Data entry
Problem-solving
Communication
Interpersonal skills
Organizational skills
Microsoft Office
Attention to detail
Multitasking
Scheduling
Invoice reconciliation
Scale operations

Benefits

Competitive wages
Bonus programs
Employer paid health and dental benefits
Extensive training programs
Tuition reimbursement
Retirement benefits program
Family-oriented team environment
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Dispatch
Logistics
Transportation
Data Quality
Invoice Reconciliation
Scale Operations
Microsoft Office
Administration
Scheduling
Route Management
Customer Outreach
Operations Support
Environmental Regulations
Safety Requirements

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