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Added 7 mins ago
TO
Automotive Technician
Toyota On The Park
Toronto, ON
- Full-time
As an Automotive Licensed Service Technician, a typical day might include the following:
Added 7 mins ago
MT
QUALIFIED AUTOMOTIVE TECHNICIAN
Motor Trade Association (MTA)
Hamilton, ON
- Full-time
Wilderness Motorhome Rentals Christchurch is looking for a Motorhome Technician. Your key responsibilities will start with managing rental turnarounds. This involves conducting meticulous…
Added 38 mins ago
SL
automotive glass technician
Stargate Logistics
Mississauga, ON
- Full-time
Added 38 mins ago
BJ
irrigation technician (except agriculture)
Blue Jay Irrigation
London, ON
- Full-time
Added 38 mins ago
IF
310T Diesel Mechanic
Impact Fulfillment Services
London, ON
- Full-time
The Technician IV performs major and technically difficult diagnostics, repairs, and overhauls/rebuilds in a timely manner; ensuring quality, time standards, customer expectations, cost…
Added 38 mins ago
N
Operations & Production Lead - Gummy Manufacturing
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Toronto, ON
- Full-time
Lead, coach, and evaluate production staff and a maintenance technician.
Added 38 mins ago
IF
310T Licensed Diesel Mechanic Technician
Impact Fulfillment Services
Guelph, ON
- Full-time
The Technician IV performs major and technically difficult diagnostics, repairs, and overhauls/rebuilds in a timely manner; ensuring quality, time standards, customer expectations, cost…
Added 38 mins ago
TT
truck and coach technician
Truck Trailer Coach Repair
Brampton, ON
- Full-time
Estimate parts and labour cost to perform vehicle maintenance and repairs
Added 1 hour ago
S
Maintenance Technician - Electrical
Sobeys
Delta, BC
- Full-time
Perform preventative maintenance and repairs on all equipment throughout the RSC, with a focus on electrical maintenance. Actively contribute to a positive and productive working…
Added 1 hour ago
MM
Service Technician
Machinery Masters Inc.
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Machinery Masters is looking for a skilled and reliable Service Technician to join our driven team. You’ll play a critical role in our commitment to delivering prompt, high-quality service…
Added 1 hour ago
SG
Journeyperson Instrumentation Technician
Strike Group
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Based in Western Canada with a head office in Calgary, Alberta, we provide energy and industrial construction and maintenance services across the largest geographical area in Canada.
Added 1 hour ago
CE
Journeyperson Instrumentation Technician
Canadian Energy Insight Inc.
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Based in Western Canada with a head office in Calgary, Alberta, we provide energy and industrial construction and maintenance services across the largest geographical area in Canada.
Added 1 hour ago
W
Shipping Technician - Transfusion and Transplant
Werfen
Halifax, NS
- Full-time
Shipping Technician I is responsible for performing a variety of tasks involving the shipping, receiving, storing and distributing of materials, parts, supplies and equipment related to…
Added 1 hour ago
WC
Maintenance Technician - Guelph, ON
Wurth Canada
Guelph, ON
- Full-time
Install, troubleshoot, align, and perform scheduled maintenance on the Knapp shuttle system, conveyors, carton erectors, packaging machines, and other warehouse automation equipment during…
Added 2 hours ago
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Concrete Scanning/Coring Technician Trainee
XRSounder
Calgary, AB
- Full-time
Join Xradar Alberta as a Concrete Scanning/Coring Technician Trainee - Calgary!
Added 2 hours ago
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Senior Maintenance Technician
PURPLEFARM
Fredericton, NB
- Full-time
As a Senior Maintenance Technician, you will play a critical role in maintaining the safety, efficiency, and operational excellence of our facilities.
Added 3 hours ago
YM
automotive service technician
Yellowknife Motors
Yellowknife, NT
- Full-time
Estimate parts and labour cost to perform vehicle maintenance and repairs
Added 3 hours ago
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motor vehicle body technician - truck
JB Michor Inc
Montreal, QC
- Full-time
Added 3 hours ago
S
Data Center Technician
Serverfarm
Toronto, ON
- Full-time
The Data Center Technician is responsible for safely operating and maintaining critical MEP infrastructure while supporting reliable, 24/7 data center operations. Responsibilities include…
Added 4 hours ago
HC
Licensed Physician (MD/DO) - Freelance AI Trainer
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Burlington, ON
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Nurse Technician - Skin Vitality Medical Clinic
Added 5 hours ago
CG
Technicien(ne) de Sanitation / Sanitation Technician
Canopy Growth Corporation
Pointe-Claire, QC
- Full-time
We are looking for Sanitation Technician to support the facility’s daily cleaning needs. This role will involve ensuring the general sanitation of common areas, production materials,…
Added 5 hours ago
CG
Jardinier(ère) - Gardener
Canopy Growth Corporation
Pointe-Claire, QC
- Full-time
The Plant Growth Technician (Gardener) participates in the planting, cultivation, and harvesting of cannabis plants, as well as other related tasks, applying knowledge of environmental…
Added 5 hours ago
Service Technician / Heavy Duty Mechanic
Velocity Vehicle Group
Surrey, BC
Diagnose, repair, and perform maintenance to diesel/gas engines, transmissions, rear ends, differentials, electrical/electronics, power systems, hydraulic systems, and other service work as…
Added 6 hours ago
PM
Heavy-duty Diesel Mechanic
Pros Mechanics
AB · Lethbridge North, Alberta
- Full-time
The ideal candidate will have a minimum of 5 years of experience and extensive knowledge in the maintenance, repair, and overhaul of diesel fuel injection systems. This includes expertise…
Added 6 hours ago
WA
Licensed Heavy Duty Equipment Technician
Ward and Burke
East Gwillimbury, ON
- Full-time
421a Licensed Heavy Duty Equipment Technician

R W Tomlinson

IT Support Technician

Ottawa, ON, Canada

The expected salary range for this position is $55,000 - $65,000 annually.

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Job details

Pay: The expected salary range for this position is $55,000 - $65,000 annually.
Experience: 3 years of experience in a desktop support, service desk, or similar technical support role.
Posting language: English
Posted: Oct 5, 2026

Original job description

IT Support Technician

R.W. Tomlinson Limited is looking to hire an IT Support Technician to join our Service Desk and End User Computing team. Reporting to the Service Desk Lead, you will be a key point of contact for employees across our offices, field locations, and plant operations, providing hands-on support for devices, applications, and user accounts in a modern Microsoft 365 environment.

Location: 100 Citigate Drive, Ottawa ON

Vacancy Type: Replacement

DUTIES & RESPONSIBILITIES:

Provide first- and second-level technical support to employees in person, by phone, and remotely, resolving issues within service level targets.
Log, prioritize, and update requests and incidents in the service desk ticketing system, keeping users informed through to resolution.
Troubleshoot and resolve issues with Windows 11 devices, Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint), printers, and peripherals.
Escalate complex or critical issues to the appropriate internal team or vendor with clear documentation and follow them through to closure.
Deploy, configure, and retire laptops, desktops, mobile phones, and tablets using Windows Autopilot and Microsoft Intune, in line with company standards.
Diagnose and repair hardware faults, coordinate warranty repairs, and keep asset records accurate from issuance to disposal.
Support line-of-business and specialized equipment used at field offices and plant sites.
Complete account and access tasks such as onboarding and offboarding, password and MFA resets, and group or license changes in Microsoft Entra ID, following approved procedures.
Act as a frontline part of our security program: follow security policies, respond to reported phishing and suspicious activity, and escalate potential security incidents promptly.
Create and maintain knowledge base articles and user guides so common issues can be resolved faster and more consistently.
Participate in technology rollouts and IT projects, including user training and post-deployment support.

REQUIREMENTS:

3 years of experience in a desktop support, service desk, or similar technical support role.
Strong working knowledge of Windows 11 and Microsoft 365 applications.
Solid PC and laptop hardware troubleshooting skills.
Experience supporting iOS and/or Android devices in a business environment.
Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN) sufficient to troubleshoot end-user connectivity.
Experience working in a ticketing system, with clear and accurate documentation habits.
Excellent communication and customer service skills, including the ability to explain technical issues to non-technical users.
Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Self-motivated and able to work independently while contributing as a collaborative member of the team.
Valid driver's licence and the ability to travel locally to company sites.

ASSETS:

Diploma or degree from a recognized post-secondary program in information technology or a related field.
Hands-on experience with Microsoft Intune, Windows Autopilot, and Microsoft Entra ID.
Experience with Configuration Manager (SCCM/MECM) or other automated software deployment tools.
Familiarity with Microsoft Defender, multi-factor authentication, and Conditional Access from a support perspective.
Experience supporting Microsoft Teams Phone or other voice and collaboration tools.
Relevant certifications such as CompTIA A+, CompTIA Network+, Microsoft 365 Certified: Endpoint Administrator Associate, Microsoft 365 Fundamentals, or ITIL 4 Foundation.
Experience supporting users in a multi-site, industrial, or field-based organization.

WORKING CONDITIONS:

On-site role based at our head office with regular local travel to field offices and plant sites.
Field and plant environments may involve noise, dust, and changing weather conditions; site safety rules must be followed and required personal protective equipment will be provided.
Occasional evening or weekend work for scheduled maintenance, rollouts, or urgent issues [including participation in an on-call rotation].
Ability to lift and move IT equipment up to 23 kg / 50 lb.

COMPENSATION INFORMATION:

The expected salary range for this position is $55,000 - $65,000 annually. Placement within the range is dependent on a variety of factors including qualifications and experience.

TOMLINSON OFFERS:

Competitive wages
Bonus programs
Employer paid health and dental benefits
Extensive training programs and tuition reimbursement
Retirement benefits program
Family-oriented team environment
Employee discounts and other rewards programs

The Tomlinson Group of Companies encourages applications from all qualified candidates. Please contact Human Resources if you need accommodation at any stage of the application process or want more information on our accommodation policies. We are committed to leveraging the latest technology to enhance our recruitment process. We may use AI tools in the screening and selection of candidates to efficiently and fairly assess all applicants. A Recruiter will review all results generated by AI. If you have any questions, please contact our HR department.

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More about this job

Responsibilities

Provide first- and second-level technical support for devices, applications, and user accounts across various company locations. Manage hardware deployment, resolve technical incidents via the ticketing system, and assist with security and access management tasks.

Requirements

Requires at least 3 years of experience in a desktop or service desk support role with strong knowledge of Windows 11 and Microsoft 365. Candidates must possess excellent troubleshooting skills, a valid driver's license, and the ability to travel to various company sites.

Skills

Windows 11
Microsoft 365
Hardware troubleshooting
Technical support
Service desk
Windows Autopilot
Microsoft Intune
Microsoft Entra ID
Networking fundamentals
Ticketing systems
Customer service
Communication
Mobile device management
Security policy compliance
Documentation
Asset management

Benefits

Health benefits
Dental benefits
Bonus programs
Training programs
Tuition reimbursement
Retirement benefits
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Service Desk
Windows 11
Microsoft 365
Outlook
Teams
OneDrive
SharePoint
Windows Autopilot
Microsoft Intune
Microsoft Entra ID
TCP/IP
DNS
DHCP
Wi-Fi
VPN
iOS
Android
Hardware Repair
Asset Management
MFA
Phishing
Knowledge Base
CompTIA A+
CompTIA Network+
ITIL 4
SCCM
MECM
Microsoft Defender
Conditional Access

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