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Added 2 mins ago
SH
Personal Support Manager
SE Health
ON · York, ON
- Full-time
Coach and manage employees with performance issues and consult appropriately with Human Resources.
Added 2 mins ago
RH
Accounting and Office Manager
Robert Half
Brampton, ON
- $75,000 to $85,000 CAD / year
- Full-time
Our client is seeking a hands-on Accounting & Office Manager to join their close-knit team. This is a unique opportunity to step into a long-standing and highly valued position, supporting…
Added 3 mins ago
M
Project Manager, Group Benefits Operations
Manulife
Toronto, ON · Kitchener, ON · Waterloo, ON
- Full-time
The Project Manager, Group Benefits Operations leads cross-functional Group Benefits Operations initiatives that improve plan sponsor and plan member outcomes, service performance,…
Added 3 mins ago
SS
Project Manager
Samuel, Son & Co.
Waterloo, ON
- Full-time
Effectively manage project resources, including team members and external vendors, to ensure resource allocation aligns with project requirements.
Added 3 mins ago
FS
Catering & Conference Services Coordinator
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Toronto
- Full-time
The coordinator also manages assigned room-only groups and supports larger and more complex programs, helping deliver a highly organized and personalized experience from turnover through…
Added 3 mins ago
B
Leader, PI Customer Experience
BrokerLink
Markham, ON
- Full-time
As part of our commitment to Win As A Team, we share our success with employees through our incentive programs and Employee Share Purchase Plan (ESPP) – with BrokerLink matching a portion…
Added 18 mins ago
Senior Manager, Benefits
Smurfit Westrock
Candiac, QC
Smurfit Westrock seeks a Senior Manager, Canada Retirement & Health & Welfare Benefits to lead strategy, governance, administration, and compliance for Canadian retirement and employee…
Added 31 mins ago
UF
Geraldton PT Community Coordinator
United for Literacy formerly Frontier College
Geraldton, ON
- Part-time
This position is part of the Northern Ontario team and reports to the Regional Manager based in Thunder Bay. The Community Coordinator-Geraldton works both independently and collaboratively…
Added 31 mins ago
UF
Longlac PT Community Coordinator
United for Literacy formerly Frontier College
Greenstone, ON · Longlac, ON
- Part-time
This position is part of the Northern Ontario team and reports to the Regional Manager based in Thunder Bay. The Community Coordinator-Longlac works both independently and collaboratively…
Added 31 mins ago
NH
MSW
Niagara Health
St. Catharines, ON
- Temporary
Reporting to the Clinical Manager, Outpatient Mental Health, the successful candidate will provide trauma informed crisis, short-term counselling and psychoeducation to children, youth and…
Added 31 mins ago
EE
Group Manager - Governance
ECG Engineering Pty Ltd
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are seeking a Group Manager – Governance to strengthen the governance framework that supports ECG’s global business.
Added 33 mins ago
HART Hub Support Worker
NorWest Community Health Centres
Thunder Bay, ON
…Health, emphasizing access to primary health care and prevention programs and…
Added 33 mins ago
HART Hub Operations Manager
NorWest Community Health Centres
Thunder Bay, ON
We are currently seeking a full-time contract HART Hub Operations Manager to provide leadership and support for the day-to-day operations of the HART Hub Health Clinic. The Operations…
Added 33 mins ago
Registered Practical Nurse (RPN)
NorWest Community Health Centres
Thunder Bay, ON
…Health, emphasizing access to primary health care and prevention programs and…
Added 33 mins ago
Harm Reduction Support Worker
NorWest Community Health Centres
Thunder Bay, ON
…Health, emphasizing access to primary health care and prevention programs and…
Added 33 mins ago
T
Manager Tech Delivery / Partner Mgmt
TD
Toronto, ON
- Full-time
…of IT professionals (including both permanent and contract resources) in supporting assigned business clients / internal partners / stakeholder needs and requirements. May be involved in…
Added 47 mins ago
CG
Labour Relations / Human Resources Manager
CSA Group
Toronto, ON
- Full-time
The Human Resources Manager is responsible for managing, developing and implementing all HR programs, including employee relations, performance management, compensation and benefits,…
Added 47 mins ago
TG
INTERNAL Only - Guest Empowerment Coordinator (Mercy House)
The Gathering Place
St. John's, NL
- Full-time
…developing and coordinating strength-based, trauma-informed programs that promote skill-building, personal development, and connection to community resources. Working closely with staff,…
Added 1 hour ago
SS
Site Security Manager
Securitas Security Services USA, Inc.
Quebec, QC
- $95,000 to $105,000 CAD / year
- Full-time
…Support, Business Operations, Environmental Health and Safety, and Human Resources. As part of this team, you’ll work alongside a group of professionals that are committed to excellence and…
Added 1 hour ago
MG
Drug Access Facilitator
Michael Garron Hospital
Toronto, ON
- Temporary
Reporting to the Clinical Manager, Pharmacy, the Drug Access Facilitator facilitates, coordinates and evaluates the available programs and resources to access medication reimbursement…
Added 1 hour ago
NS
Health Care Social Worker (Masters) - HI Med/Surg Program, Rehabilitation & Supportive Care Services
Nova Scotia Health Authority
Halifax, NS
- Full-time
The Health Care Social Worker reports to the Program Manager and provides a diverse range of interventions to clients and their families, enabling them to achieve their optimal level of…
Added 1 hour ago
JE
Automation Systems Designer - Mechanical
Johnson Electric
Ancaster, ON · Canada Ancaster - Automation Group Canada (General)
- Full-time
Professional Growth: Opportunities for continuous learning and professional development through training programs and workshops.
Added 1 hour ago
EC
Commercial Administration Officer
East Coast Credit Union
Port Hood, NS · NS · Dartmouth, NS
- Full-time
Reporting to the Manager, Commercial Administration, the Commercial Administration Officer is responsible for the assessment, verification, and timely administration of the Commercial Loan…
Added 1 hour ago
NR
Manager Strategic Communications
Niagara Region
Thorold, ON
- $121,700 to $143,170 CAD / year
- Full-time
Reporting to the Associate Director, Strategic Communications and Public Affairs, the Strategic Communications Manager provides strategic leadership and oversight for corporate…
Added 1 hour ago
Manufacturing Superintendent
Flex-N-Gate
Lakeshore, ON
…plant objectives as well as supporting the facility polices, programs and…

R W Tomlinson

IT Support Technician

Ottawa, ON, Canada

The expected salary range for this position is $55,000 - $65,000 annually.

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Job details

Pay: The expected salary range for this position is $55,000 - $65,000 annually.
Experience: 3 years of experience in a desktop support, service desk, or similar technical support role.
Posting language: English
Posted: Oct 5, 2026

Original job description

IT Support Technician

R.W. Tomlinson Limited is looking to hire an IT Support Technician to join our Service Desk and End User Computing team. Reporting to the Service Desk Lead, you will be a key point of contact for employees across our offices, field locations, and plant operations, providing hands-on support for devices, applications, and user accounts in a modern Microsoft 365 environment.

Location: 100 Citigate Drive, Ottawa ON

Vacancy Type: Replacement

DUTIES & RESPONSIBILITIES:

Provide first- and second-level technical support to employees in person, by phone, and remotely, resolving issues within service level targets.
Log, prioritize, and update requests and incidents in the service desk ticketing system, keeping users informed through to resolution.
Troubleshoot and resolve issues with Windows 11 devices, Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint), printers, and peripherals.
Escalate complex or critical issues to the appropriate internal team or vendor with clear documentation and follow them through to closure.
Deploy, configure, and retire laptops, desktops, mobile phones, and tablets using Windows Autopilot and Microsoft Intune, in line with company standards.
Diagnose and repair hardware faults, coordinate warranty repairs, and keep asset records accurate from issuance to disposal.
Support line-of-business and specialized equipment used at field offices and plant sites.
Complete account and access tasks such as onboarding and offboarding, password and MFA resets, and group or license changes in Microsoft Entra ID, following approved procedures.
Act as a frontline part of our security program: follow security policies, respond to reported phishing and suspicious activity, and escalate potential security incidents promptly.
Create and maintain knowledge base articles and user guides so common issues can be resolved faster and more consistently.
Participate in technology rollouts and IT projects, including user training and post-deployment support.

REQUIREMENTS:

3 years of experience in a desktop support, service desk, or similar technical support role.
Strong working knowledge of Windows 11 and Microsoft 365 applications.
Solid PC and laptop hardware troubleshooting skills.
Experience supporting iOS and/or Android devices in a business environment.
Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN) sufficient to troubleshoot end-user connectivity.
Experience working in a ticketing system, with clear and accurate documentation habits.
Excellent communication and customer service skills, including the ability to explain technical issues to non-technical users.
Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Self-motivated and able to work independently while contributing as a collaborative member of the team.
Valid driver's licence and the ability to travel locally to company sites.

ASSETS:

Diploma or degree from a recognized post-secondary program in information technology or a related field.
Hands-on experience with Microsoft Intune, Windows Autopilot, and Microsoft Entra ID.
Experience with Configuration Manager (SCCM/MECM) or other automated software deployment tools.
Familiarity with Microsoft Defender, multi-factor authentication, and Conditional Access from a support perspective.
Experience supporting Microsoft Teams Phone or other voice and collaboration tools.
Relevant certifications such as CompTIA A+, CompTIA Network+, Microsoft 365 Certified: Endpoint Administrator Associate, Microsoft 365 Fundamentals, or ITIL 4 Foundation.
Experience supporting users in a multi-site, industrial, or field-based organization.

WORKING CONDITIONS:

On-site role based at our head office with regular local travel to field offices and plant sites.
Field and plant environments may involve noise, dust, and changing weather conditions; site safety rules must be followed and required personal protective equipment will be provided.
Occasional evening or weekend work for scheduled maintenance, rollouts, or urgent issues [including participation in an on-call rotation].
Ability to lift and move IT equipment up to 23 kg / 50 lb.

COMPENSATION INFORMATION:

The expected salary range for this position is $55,000 - $65,000 annually. Placement within the range is dependent on a variety of factors including qualifications and experience.

TOMLINSON OFFERS:

Competitive wages
Bonus programs
Employer paid health and dental benefits
Extensive training programs and tuition reimbursement
Retirement benefits program
Family-oriented team environment
Employee discounts and other rewards programs

The Tomlinson Group of Companies encourages applications from all qualified candidates. Please contact Human Resources if you need accommodation at any stage of the application process or want more information on our accommodation policies. We are committed to leveraging the latest technology to enhance our recruitment process. We may use AI tools in the screening and selection of candidates to efficiently and fairly assess all applicants. A Recruiter will review all results generated by AI. If you have any questions, please contact our HR department.

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More about this job

Responsibilities

Provide first- and second-level technical support for devices, applications, and user accounts across various company locations. Manage hardware deployment, resolve technical incidents via the ticketing system, and assist with security and access management tasks.

Requirements

Requires at least 3 years of experience in a desktop or service desk support role with strong knowledge of Windows 11 and Microsoft 365. Candidates must possess excellent troubleshooting skills, a valid driver's license, and the ability to travel to various company sites.

Skills

Windows 11
Microsoft 365
Hardware troubleshooting
Technical support
Service desk
Windows Autopilot
Microsoft Intune
Microsoft Entra ID
Networking fundamentals
Ticketing systems
Customer service
Communication
Mobile device management
Security policy compliance
Documentation
Asset management

Benefits

Health benefits
Dental benefits
Bonus programs
Training programs
Tuition reimbursement
Retirement benefits
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Service Desk
Windows 11
Microsoft 365
Outlook
Teams
OneDrive
SharePoint
Windows Autopilot
Microsoft Intune
Microsoft Entra ID
TCP/IP
DNS
DHCP
Wi-Fi
VPN
iOS
Android
Hardware Repair
Asset Management
MFA
Phishing
Knowledge Base
CompTIA A+
CompTIA Network+
ITIL 4
SCCM
MECM
Microsoft Defender
Conditional Access

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