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Added 2 mins ago
NH
Temp Meat Manager (approx. 16 months) - Valleyview Food Store
New Horizon Co-op
AB · Valleyview, Alberta
- Temporary
Our team provides a range of products and services to support our member-owners. Through the work that we do, we help to build, fuel, feed and grow Western Canadian communities together.
Added 2 mins ago
R
Auction Operations Crew Member- Part-Time
RBGlobal
Saskatoon, SK
- Part-time
This Part-Time role supports the successful execution of auctions and daily site operations. Crew Members work across a wide variety of responsibilities, including but not limited to…
Added 2 mins ago
M
Restaurant General Manager - The Bessborough Hotel
Marriott
Saskatoon, SK
- Full-time
…F&B policies, standards, and procedures. Manages day-to-day operations verifying that the quality, standards and meeting the expectations of the customers on a daily basis. Maintains the…
Added 2 mins ago
Store Associate
Sherwin-Williams
Burnaby, BC
Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility…
Added 2 mins ago
Commercial Store Associate
Sherwin-Williams
Vancouver, BC
Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility…
Added 2 mins ago
PC
Marketing Operations and Project Specialist
Parkinson Canada
Remote, Canada
- Full-time
- Remote
Keep marketing operations running smoothly. You will coordinate the practical requirements behind the team’s work, including meetings, vendors, French-language translation, and marketing…
Added 2 mins ago
Manager of Clinical Practice
Bayshore
Belleville, ON
Support branch operations, including on‑call clinician access as required
Added 2 mins ago
C
Baker-FT, Hawkstone Food Store
Co-op
Edmonton, AB
- Full-time
Be a part of an organization that is fully member-owned, sustainable and believes in initiatives that directly benefit our local communities. North Central Co-op provides goods and services…
Added 17 mins ago
KL
Deputy Chief Administrative Officer
Kawartha Lakes
Kawartha Lakes, ON
- Full-time
The Deputy CAO is a member of the municipality's executive leadership team and is responsible for providing strategic leadership and oversight of the municipality's financial, corporate,…
Added 17 mins ago
M
General Manager - Edmonton South MEC
MEC
AB · Edmonton, AB
- $89,500 to $112,200 CAD / year
- Full-time
…building leadership capability, and holding the Senior Staff Team (SST) accountable for consistent execution across all areas of the business. You are responsible for delivering exceptional…
Added 17 mins ago
CG
Full-time Overnight Team Member
Compass Group Canada
Kingston, ON
- Full-time
The Overnight Team Member will be responsible for preparing, presenting and serving meals, drinks, ensuring the quality of the food and overall presentation. Overnight team members share…
Added 17 mins ago
L
Principal Mechanical Designer (Minerals Plant Layout)
Lycopodium
Vancouver, BC
- Full-time
…ensure fairness; every application is personally reviewed by a member of our team. If you require accommodation at any stage, please contact our Recruitment Team and we will work with you…
Added 17 mins ago
L
Seafood Assistant Department Manager - Full Time
Longo's
Ajax, ON
- Full-time
We are looking for a Seafood Assistant Department Manager - Full Time who is passionate about food and enjoys working in a fast paced, team environment!
Added 17 mins ago
Store Associate
Sherwin-Williams
Winnipeg, MB
Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility…
Added 17 mins ago
Store Associate
Sherwin-Williams
Calgary, AB
Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility…
Added 17 mins ago
Relationship Manager, Dealer Relations (Dynamic Funds)
Scotiabank
Toronto, ON
Ability to work independently and cooperatively as a member of a team.
Added 17 mins ago
AG
Ground Ramp Agent
Alliance Ground International
Edmonton, AB · YEG Airport
- Part-time
As a Ramp Agent, you will be essential in ensuring that flights run on time by providing efficient ground support services.
Added 17 mins ago
Client Service Administrator - Burlington, ON (12 month contract)
Demant Group
Burlington, ON
As an integral member of our team, you’ll create a welcoming environment for our clients, providing them with exceptional service every step of the way. You’ll foster positive relationships…
Added 17 mins ago
LS
Part- Time Supervisor, Levi's®
Levi Strauss & Co.
Winnipeg, MB
- Part-time
Supervisors contribute as an integral member of the store management team by contributing to the successful implementation of strategies and operational excellence that ensure brand equity,…
Added 17 mins ago
KT
Commercial Tire Technician
Kal Tire
Bonnyville, AB
- Full-time
A proudly Canadian, people-first organization with global reach, our aim is that the career of every team member is supported by quality leadership, training, and opportunities for…
Added 17 mins ago
Director, Fraud Management
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Lead or support fraud governance forums, ensuring decisions, issues and actions are clearly documented and followed through.
Added 17 mins ago
Buyer
Aecon
Bowmanville, ON
…through the unique talents and collaborative spirit of every team member. If you’re inspired to make a difference through future-building projects, join our best-in-class…
Added 32 mins ago
TC
Service Supervisor
Toromont Cat
Thunder Bay, ON
- Full-time
Toromont Cat is looking for a Service Supervisor to join the team! The Service Supervisor is a main liaison for corporate initiatives, providing leadership and direction to a team of…
Added 32 mins ago
Lead Piercer- Future Opportunities
Mejuri
Canada
Support inventory management and feedback with Operations Lead & Store Services team to ensure optimal quantities & assortment are available at the piercing studio at all times
Added 32 mins ago
CS
Grey Cup - Fan Experience Host
Calgary Stampeder Football Club
Calgary, AB
- Part-time
Our Fan Experience Team Members are more than just frontline support, we are the friendly face, storyteller, and strategic problem solver for our fans. With being the primary contact for…

R W Tomlinson

IT Support Technician

Ottawa, ON, Canada

The expected salary range for this position is $55,000 - $65,000 annually.

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Job details

Pay: The expected salary range for this position is $55,000 - $65,000 annually.
Experience: 3 years of experience in a desktop support, service desk, or similar technical support role.
Posting language: English
Posted: Oct 5, 2026

Original job description

IT Support Technician

R.W. Tomlinson Limited is looking to hire an IT Support Technician to join our Service Desk and End User Computing team. Reporting to the Service Desk Lead, you will be a key point of contact for employees across our offices, field locations, and plant operations, providing hands-on support for devices, applications, and user accounts in a modern Microsoft 365 environment.

Location: 100 Citigate Drive, Ottawa ON

Vacancy Type: Replacement

DUTIES & RESPONSIBILITIES:

Provide first- and second-level technical support to employees in person, by phone, and remotely, resolving issues within service level targets.
Log, prioritize, and update requests and incidents in the service desk ticketing system, keeping users informed through to resolution.
Troubleshoot and resolve issues with Windows 11 devices, Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint), printers, and peripherals.
Escalate complex or critical issues to the appropriate internal team or vendor with clear documentation and follow them through to closure.
Deploy, configure, and retire laptops, desktops, mobile phones, and tablets using Windows Autopilot and Microsoft Intune, in line with company standards.
Diagnose and repair hardware faults, coordinate warranty repairs, and keep asset records accurate from issuance to disposal.
Support line-of-business and specialized equipment used at field offices and plant sites.
Complete account and access tasks such as onboarding and offboarding, password and MFA resets, and group or license changes in Microsoft Entra ID, following approved procedures.
Act as a frontline part of our security program: follow security policies, respond to reported phishing and suspicious activity, and escalate potential security incidents promptly.
Create and maintain knowledge base articles and user guides so common issues can be resolved faster and more consistently.
Participate in technology rollouts and IT projects, including user training and post-deployment support.

REQUIREMENTS:

3 years of experience in a desktop support, service desk, or similar technical support role.
Strong working knowledge of Windows 11 and Microsoft 365 applications.
Solid PC and laptop hardware troubleshooting skills.
Experience supporting iOS and/or Android devices in a business environment.
Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN) sufficient to troubleshoot end-user connectivity.
Experience working in a ticketing system, with clear and accurate documentation habits.
Excellent communication and customer service skills, including the ability to explain technical issues to non-technical users.
Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Self-motivated and able to work independently while contributing as a collaborative member of the team.
Valid driver's licence and the ability to travel locally to company sites.

ASSETS:

Diploma or degree from a recognized post-secondary program in information technology or a related field.
Hands-on experience with Microsoft Intune, Windows Autopilot, and Microsoft Entra ID.
Experience with Configuration Manager (SCCM/MECM) or other automated software deployment tools.
Familiarity with Microsoft Defender, multi-factor authentication, and Conditional Access from a support perspective.
Experience supporting Microsoft Teams Phone or other voice and collaboration tools.
Relevant certifications such as CompTIA A+, CompTIA Network+, Microsoft 365 Certified: Endpoint Administrator Associate, Microsoft 365 Fundamentals, or ITIL 4 Foundation.
Experience supporting users in a multi-site, industrial, or field-based organization.

WORKING CONDITIONS:

On-site role based at our head office with regular local travel to field offices and plant sites.
Field and plant environments may involve noise, dust, and changing weather conditions; site safety rules must be followed and required personal protective equipment will be provided.
Occasional evening or weekend work for scheduled maintenance, rollouts, or urgent issues [including participation in an on-call rotation].
Ability to lift and move IT equipment up to 23 kg / 50 lb.

COMPENSATION INFORMATION:

The expected salary range for this position is $55,000 - $65,000 annually. Placement within the range is dependent on a variety of factors including qualifications and experience.

TOMLINSON OFFERS:

Competitive wages
Bonus programs
Employer paid health and dental benefits
Extensive training programs and tuition reimbursement
Retirement benefits program
Family-oriented team environment
Employee discounts and other rewards programs

The Tomlinson Group of Companies encourages applications from all qualified candidates. Please contact Human Resources if you need accommodation at any stage of the application process or want more information on our accommodation policies. We are committed to leveraging the latest technology to enhance our recruitment process. We may use AI tools in the screening and selection of candidates to efficiently and fairly assess all applicants. A Recruiter will review all results generated by AI. If you have any questions, please contact our HR department.

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More about this job

Responsibilities

Provide first- and second-level technical support for devices, applications, and user accounts across various company locations. Manage hardware deployment, resolve technical incidents via the ticketing system, and assist with security and access management tasks.

Requirements

Requires at least 3 years of experience in a desktop or service desk support role with strong knowledge of Windows 11 and Microsoft 365. Candidates must possess excellent troubleshooting skills, a valid driver's license, and the ability to travel to various company sites.

Skills

Windows 11
Microsoft 365
Hardware troubleshooting
Technical support
Service desk
Windows Autopilot
Microsoft Intune
Microsoft Entra ID
Networking fundamentals
Ticketing systems
Customer service
Communication
Mobile device management
Security policy compliance
Documentation
Asset management

Benefits

Health benefits
Dental benefits
Bonus programs
Training programs
Tuition reimbursement
Retirement benefits
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Service Desk
Windows 11
Microsoft 365
Outlook
Teams
OneDrive
SharePoint
Windows Autopilot
Microsoft Intune
Microsoft Entra ID
TCP/IP
DNS
DHCP
Wi-Fi
VPN
iOS
Android
Hardware Repair
Asset Management
MFA
Phishing
Knowledge Base
CompTIA A+
CompTIA Network+
ITIL 4
SCCM
MECM
Microsoft Defender
Conditional Access

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