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Added 4 mins ago
DH
Full Time Project Manager
DKI Hi-Tech
Hanover, ON
- $50,000 to $60,000 CAD / year
- Full-time
- On-site
…contractor?they need someone they can trust to guide them through the process. *That?s where you come in.* DKI Hi-Tech is looking for an experienced *Project Manager* to join our growing…
Added 7 mins ago
G
Project Coordinator - Buildings
Graham
Toronto, ON
- Full-time
Graham is actively recruiting for a Project Coordinator to support the Buildings Division. Reporting to the Project Manager, this role is integral to coordinating, scheduling, quantity…
Added 7 mins ago
CG
Manager, Learning & Development
Compass Group Canada
Mississauga, ON
- Full-time
…be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be…
Added 7 mins ago
GI
Project Manager (Heavy Civil)
Green Infrastructure Partners
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
As a Project Manager, you’ll be responsible actively managing our heavy civil construction projects on site. Your day-to-day will involve:
Added 7 mins ago
PI
Sorter PM 147
Purolator Inc.
Fort McMurray, AB
- Internship
Attention to process, quality and/or operational standards
Added 7 mins ago
PM
Clerk III - Health Information
Prairie Mountain Health
Brandon, MB
- Full-time
Reporting to the Manager, Health Information Services, the Clerk III Health Information is responsible for the accurate and timely registration and associated processing on the admission/…
Added 7 mins ago
PM
Clerk III - Health Information
Prairie Mountain Health
Brandon, MB
- Full-time
Reporting to the Manager, Health Information Services, the Clerk III Health Information is responsible for the accurate and timely registration and associated processing on the admission/…
Added 7 mins ago
PM
Clerk III - Health Information
Prairie Mountain Health
Brandon, MB
- Full-time
Reporting to the Manager, Health Information Services, the Clerk III Health Information is responsible for the accurate and timely registration and associated processing on the admission/…
Added 7 mins ago
PM
Clerk III - Nutrition Services
Prairie Mountain Health
Brandon, MB
- Full-time
Under the supervision of the Area Manager or Manager, Nutrition Services, the Clerk III Nutrition Services is responsible for the provision of a variety of clerical and administrative…
Added 7 mins ago
PI
Sorter AM 147
Purolator Inc.
Fort McMurray, AB
- Internship
Attention to process, quality and/or operational standards
Added 7 mins ago
TS
Client support worker
The Salvation Army in Canada
St. John's, NL · Greater St. John's Metropolitan Area
- Part-time
The worker will build a rapport with shelter clients through relationship building. During this process the Client Support Worker will identify and provide supports for each client wherever…
Added 7 mins ago
IH
Risk Management Analyst
Interior Health Authority
Kelowna, BC
- Full-time
…strategies to mitigate, transfer, or avoid risk by; recommends process changes, leverages external partners or communicates with internal and external…
Added 7 mins ago
MM
Engineering Change Manager
Modine Manufacturing Company
Calgary, AB
- Full-time
Support process, tooling, equipment, training, trial build, and validation activities.
Added 7 mins ago
Truck Driver
UFA Co-operative Ltd.
Hanna, AB
Reporting to the Yard Manager, the Truck Driver is responsible for making timely, accurate and safe deliveries to UFA’s members and customers. This role has significant impact on customer’s…
Added 7 mins ago
GMR The Observatory Restaurant - Host/Hostess
Northland Properties
Vancouver, BC
This position reports to the Manager, The Observatory and does not require any direct supervisory duties.
Added 7 mins ago
Release Manager
Epic Games
Vancouver, BC
Epic Games is looking for a quality-focused Senior Release Manager to work closely with our producers, programmers, build programmers, and QA teams to oversee the build and release process…
Added 7 mins ago
V
Product Line Manager, Hardware & Robotics / Gestionnaire de produits mécaniques et robotiques
Vention
Montreal, QC
- Full-time
As a Product Line Manager at Vention, you act as product leader for our hardware and robotics product line. You will work closely with Program Managers and Solution Architects in order to…
Added 7 mins ago
Confidential Administrative Assistant
FortisBC
Prince George, BC
Act on behalf of the director and/or manager to screen and prioritize incoming materials; ensure all matters including those of a confidential and/or sensitive nature, are organized,…
Added 22 mins ago
LC
Assistant Department Manager Part Time Day
Loblaw Companies Limited
Halifax, NS
- Part-time
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.
Added 22 mins ago
CB
Chief Estimator - CapWest
CapWest Build
Vancouver, BC
- Full-time
…Drywall, Civil, and new acquisitions. This role owns the bid process from initial opportunity through final submission, ensuring accuracy, consistency, and compliance across every…
Added 22 mins ago
E
Program Manager II, AI & Productivity
Expedia
Vancouver, BC · Canada - British Columbia - Vancouver
- Full-time
Expedia Cruises is seeking a Program Manager II, AI & Productivity to identify and implement opportunities to improve how we work through AI, automation, and emerging technologies across…
Added 22 mins ago
TL
Vice President - General Manager, Canada
the LEGO Group
Markham, ON · Canada Sales Office Markham
- Full-time
Are you ready to lead the LEGO® Group's Canadian operations? We are seeking a commercially savvy General Manager to oversee the strategic and operational aspects of our Canadian business.…
Added 22 mins ago
O
Manager, Sustainable Investing - Private Equity
OMERS
Toronto, ON · Head Office Toronto
- Full-time
Support investment teams with content describing asset SI attributes that can be incorporated in exit process and materials
Added 22 mins ago
K
Manager, Infrastructure, Capital Projects & Sustainability Advisory - Governance & Strategy
KPMG
Langley (District), BC · Vancouver, BC · Victoria, BC · Langley, British Columbia
- Full-time
We are seeking an experienced and driven Manager to join our team, focusing on Strategy and Business Planning. These roles will play a critical part in shaping public and private sector…
Added 22 mins ago
K
Manager / Senior Manager - Technology Risk Services - IT Audit
KPMG
Montreal, QC
- Full-time
Our Technology Risk Services team is growing. We are looking for a Manager/Senior Manager to join our dynamic team in Montreal.

R W Tomlinson

IT Support Technician

Ottawa, ON, Canada

The expected salary range for this position is $55,000 - $65,000 annually.

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Job details

Pay: The expected salary range for this position is $55,000 - $65,000 annually.
Experience: 3 years of experience in a desktop support, service desk, or similar technical support role.
Posting language: English
Posted: Oct 5, 2026

Original job description

IT Support Technician

R.W. Tomlinson Limited is looking to hire an IT Support Technician to join our Service Desk and End User Computing team. Reporting to the Service Desk Lead, you will be a key point of contact for employees across our offices, field locations, and plant operations, providing hands-on support for devices, applications, and user accounts in a modern Microsoft 365 environment.

Location: 100 Citigate Drive, Ottawa ON

Vacancy Type: Replacement

DUTIES & RESPONSIBILITIES:

Provide first- and second-level technical support to employees in person, by phone, and remotely, resolving issues within service level targets.
Log, prioritize, and update requests and incidents in the service desk ticketing system, keeping users informed through to resolution.
Troubleshoot and resolve issues with Windows 11 devices, Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint), printers, and peripherals.
Escalate complex or critical issues to the appropriate internal team or vendor with clear documentation and follow them through to closure.
Deploy, configure, and retire laptops, desktops, mobile phones, and tablets using Windows Autopilot and Microsoft Intune, in line with company standards.
Diagnose and repair hardware faults, coordinate warranty repairs, and keep asset records accurate from issuance to disposal.
Support line-of-business and specialized equipment used at field offices and plant sites.
Complete account and access tasks such as onboarding and offboarding, password and MFA resets, and group or license changes in Microsoft Entra ID, following approved procedures.
Act as a frontline part of our security program: follow security policies, respond to reported phishing and suspicious activity, and escalate potential security incidents promptly.
Create and maintain knowledge base articles and user guides so common issues can be resolved faster and more consistently.
Participate in technology rollouts and IT projects, including user training and post-deployment support.

REQUIREMENTS:

3 years of experience in a desktop support, service desk, or similar technical support role.
Strong working knowledge of Windows 11 and Microsoft 365 applications.
Solid PC and laptop hardware troubleshooting skills.
Experience supporting iOS and/or Android devices in a business environment.
Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN) sufficient to troubleshoot end-user connectivity.
Experience working in a ticketing system, with clear and accurate documentation habits.
Excellent communication and customer service skills, including the ability to explain technical issues to non-technical users.
Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Self-motivated and able to work independently while contributing as a collaborative member of the team.
Valid driver's licence and the ability to travel locally to company sites.

ASSETS:

Diploma or degree from a recognized post-secondary program in information technology or a related field.
Hands-on experience with Microsoft Intune, Windows Autopilot, and Microsoft Entra ID.
Experience with Configuration Manager (SCCM/MECM) or other automated software deployment tools.
Familiarity with Microsoft Defender, multi-factor authentication, and Conditional Access from a support perspective.
Experience supporting Microsoft Teams Phone or other voice and collaboration tools.
Relevant certifications such as CompTIA A+, CompTIA Network+, Microsoft 365 Certified: Endpoint Administrator Associate, Microsoft 365 Fundamentals, or ITIL 4 Foundation.
Experience supporting users in a multi-site, industrial, or field-based organization.

WORKING CONDITIONS:

On-site role based at our head office with regular local travel to field offices and plant sites.
Field and plant environments may involve noise, dust, and changing weather conditions; site safety rules must be followed and required personal protective equipment will be provided.
Occasional evening or weekend work for scheduled maintenance, rollouts, or urgent issues [including participation in an on-call rotation].
Ability to lift and move IT equipment up to 23 kg / 50 lb.

COMPENSATION INFORMATION:

The expected salary range for this position is $55,000 - $65,000 annually. Placement within the range is dependent on a variety of factors including qualifications and experience.

TOMLINSON OFFERS:

Competitive wages
Bonus programs
Employer paid health and dental benefits
Extensive training programs and tuition reimbursement
Retirement benefits program
Family-oriented team environment
Employee discounts and other rewards programs

The Tomlinson Group of Companies encourages applications from all qualified candidates. Please contact Human Resources if you need accommodation at any stage of the application process or want more information on our accommodation policies. We are committed to leveraging the latest technology to enhance our recruitment process. We may use AI tools in the screening and selection of candidates to efficiently and fairly assess all applicants. A Recruiter will review all results generated by AI. If you have any questions, please contact our HR department.

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More about this job

Responsibilities

Provide first- and second-level technical support for devices, applications, and user accounts across various company locations. Manage hardware deployment, resolve technical incidents via the ticketing system, and assist with security and access management tasks.

Requirements

Requires at least 3 years of experience in a desktop or service desk support role with strong knowledge of Windows 11 and Microsoft 365. Candidates must possess excellent troubleshooting skills, a valid driver's license, and the ability to travel to various company sites.

Skills

Windows 11
Microsoft 365
Hardware troubleshooting
Technical support
Service desk
Windows Autopilot
Microsoft Intune
Microsoft Entra ID
Networking fundamentals
Ticketing systems
Customer service
Communication
Mobile device management
Security policy compliance
Documentation
Asset management

Benefits

Health benefits
Dental benefits
Bonus programs
Training programs
Tuition reimbursement
Retirement benefits
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Service Desk
Windows 11
Microsoft 365
Outlook
Teams
OneDrive
SharePoint
Windows Autopilot
Microsoft Intune
Microsoft Entra ID
TCP/IP
DNS
DHCP
Wi-Fi
VPN
iOS
Android
Hardware Repair
Asset Management
MFA
Phishing
Knowledge Base
CompTIA A+
CompTIA Network+
ITIL 4
SCCM
MECM
Microsoft Defender
Conditional Access

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