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Added 7 mins ago
SE
Office Administrator
Sansom Equipment Limited
Mount Pearl, NL
- Full-time
We are seeking an Office Administrator to join our Mount Pearl team. Reporting to the Branch Manager, this role will provide administrative and operational support to the Mount Pearl…
Added 7 mins ago
A4
Senior QMS / Quality Engineer ( Medical Devices)
Avenue 45
Mississauga, ON
- $110,000 to $145,000 CAD / year
- Full-time
…Affairs, R&D, Manufacturing, Operations, Supply Chain, and Program Management to ensure compliance with applicable regulatory requirements and industry standards throughout the product…
Added 7 mins ago
MC
IBM ISAM Developer Administrator (35813)
Myticas Consulting
Toronto, ON
- Contract
Our client is seeking hands-on IBM Security Access Manager (ISAM) Developers to support its Digital Core Program. Deep experience customizing ISAM is mandatory, with specific expertise in…
Added 7 mins ago
GR
Office Administrator
Goldbeck Recruiting
Surrey, BC
- $60,000 to $70,000 CAD / year
- Full-time
…continuous improvement. They're looking for a detail-focused administrator to manage accounting and office operations at their local…
Added 7 mins ago
D
Senior Administrator, Core Datastorage
Domtar
Montreal, QC
- Full-time
The location in Montreal , ( Quebec , Canada ), is seeking talent to fill the position of Senior Administrator, Core Datastorage . This job is full-time permanent .
Added 10 mins ago
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- Full-time
Assisting and maintaining the billing and maintenance of our fleet program.
Added 22 mins ago
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Project Administrator - PL#65035
Peter Lucas
Saskatoon, SK
- Full-time
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Added 24 mins ago
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Director of Operations and Human Resources
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Vancouver, BC · Greater Vancouver Metropolitan Area
- Other
Financial Benefits: RRSP matching program, year-end bonuses
Added 24 mins ago
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Administrative Assistant (Safety Department)
Maple Reinders
Mississauga, ON
- $60,000 to $70,000 CAD / year
- Full-time
This is an ideal opportunity for an experienced administrator who enjoys being the person behind the scenes who keeps things moving. The successful candidate will be comfortable working…
Added 24 mins ago
RT
Payroll Administrator
Russell Tobin
Windsor, ON
- $22 to $25 CAD / hour
- Full-time
TITLE: Payroll Administrator - manufacturing and tooling industry
Added 26 mins ago
P4
Property Administrator
Pier 4 Ltd
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- Full-time
…portfolio across Nova Scotia, we're seeking an experienced Property Administrator who thrives on organization, accuracy, and keeping operations running smoothly behind the…
Added 53 mins ago
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Administrateur, Guides Accompagnateurs et Agent De Réservations bilingue (Hybride) / Bilingual Tour Director Administrator-Reservation Agent (Hybrid)
Jonview
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- $44,000 to $46,000 CAD / year
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Added 1 hour ago
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Manager, Outpatient Mental Health & Addictions, Addictions- #502-26
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Owen Sound, ON
- Full-time
Available for regular assignment of Hospital Administrator On-Call responsibilities (assigned on a rotating basis to cover evenings and weekends)
Added 1 hour ago
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Branch Assistant
Raymond James
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- Full-time
Work closely with the Senior Branch Administrator supporting staff initiatives & communications, onboarding and offboarding support staff, track and maintain staff vacations & absences and…
Added 1 hour ago
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Senior Administrator
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Kamloops, BC
- Full-time
Retirement Savings: Pension matching program of 4%
Added 1 hour ago
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The Scale Attendant provides administrative support to the operations staff, site administrator and site manager. The successful candidate will quickly develop a working knowledge of the…
Added 1 hour ago
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Administration Leadership Pool - Principal
Near North District School Board
North Bay, ON
- Full-time
Completion of Ontario’s Principal Qualification Program
Added 1 hour ago
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Administration Leadership Pool - Vice Principal
Near North District School Board
North Bay, ON
- Full-time
Completion of Ontario’s Principal Qualification Program Part 1 (PQP Part 2 is an asset)
Added 1 hour ago
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Elementary Long Term Occasional (LTO) 100% Empower and prep coverage
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- Full-time
…as well as two (2) references one of which must be a YRDSB…
Added 1 hour ago
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Student Success Officer/Guidance Counsellor
Hillfield Strathallan College
Hamilton, ON
- Contract
Organize and maintain destination and program data for graduating students, sharing relevant information with the Communications Department and maintaining accurate historical records.
Added 1 hour ago
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After School Support - LTO - 10 hrs per week
Waterloo Region District School Board
New Hamburg, ON
- Full-time
…grade 6 who are registered in WRDSB’s Before and After school program to provide general student…
Added 1 hour ago
HD
Specialist - Server Support - JWS (35hrs)
Halton District School Board
Burlington, ON
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Added 1 hour ago
UO
Administrator, Competition Development
University of Manitoba
Winnipeg, MB
- Full-time
Under the direction of the Administrator, Competition Events, the incumbent will support the growth and day-to-day administration of the Asper School of Business’ Case Competition…
Added 1 hour ago
P&
Bilingual Claims Administrator
Pitcher & Doyle
Toronto, ON · North York, ON
- $48,000 to $55,000 CAD / year
- Full-time
Pitcher & Doyle is hiring for a Claims Administrator who is bilingual in English and French. The Claims Administrator is responsible for the accurate and timely processing, tracking, and…
Added 1 hour ago
TU
Research and Outreach Project Coordinator
The University of British Columbia
Vancouver, BC
- $4,582 to $4,816 CAD / month
- Part-time
…Cluster team. Works with all faculty cluster members, the GRSJ Administrator or program assistant. Communicates with a variety of UBC departments and units, faculty, staff, students, and…

R W Tomlinson

IT Support Technician

Ottawa, ON, Canada

The expected salary range for this position is $55,000 - $65,000 annually.

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Job details

Pay: The expected salary range for this position is $55,000 - $65,000 annually.
Experience: 3 years of experience in a desktop support, service desk, or similar technical support role.
Posting language: English
Posted: Oct 5, 2026

Original job description

IT Support Technician

R.W. Tomlinson Limited is looking to hire an IT Support Technician to join our Service Desk and End User Computing team. Reporting to the Service Desk Lead, you will be a key point of contact for employees across our offices, field locations, and plant operations, providing hands-on support for devices, applications, and user accounts in a modern Microsoft 365 environment.

Location: 100 Citigate Drive, Ottawa ON

Vacancy Type: Replacement

DUTIES & RESPONSIBILITIES:

Provide first- and second-level technical support to employees in person, by phone, and remotely, resolving issues within service level targets.
Log, prioritize, and update requests and incidents in the service desk ticketing system, keeping users informed through to resolution.
Troubleshoot and resolve issues with Windows 11 devices, Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint), printers, and peripherals.
Escalate complex or critical issues to the appropriate internal team or vendor with clear documentation and follow them through to closure.
Deploy, configure, and retire laptops, desktops, mobile phones, and tablets using Windows Autopilot and Microsoft Intune, in line with company standards.
Diagnose and repair hardware faults, coordinate warranty repairs, and keep asset records accurate from issuance to disposal.
Support line-of-business and specialized equipment used at field offices and plant sites.
Complete account and access tasks such as onboarding and offboarding, password and MFA resets, and group or license changes in Microsoft Entra ID, following approved procedures.
Act as a frontline part of our security program: follow security policies, respond to reported phishing and suspicious activity, and escalate potential security incidents promptly.
Create and maintain knowledge base articles and user guides so common issues can be resolved faster and more consistently.
Participate in technology rollouts and IT projects, including user training and post-deployment support.

REQUIREMENTS:

3 years of experience in a desktop support, service desk, or similar technical support role.
Strong working knowledge of Windows 11 and Microsoft 365 applications.
Solid PC and laptop hardware troubleshooting skills.
Experience supporting iOS and/or Android devices in a business environment.
Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN) sufficient to troubleshoot end-user connectivity.
Experience working in a ticketing system, with clear and accurate documentation habits.
Excellent communication and customer service skills, including the ability to explain technical issues to non-technical users.
Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Self-motivated and able to work independently while contributing as a collaborative member of the team.
Valid driver's licence and the ability to travel locally to company sites.

ASSETS:

Diploma or degree from a recognized post-secondary program in information technology or a related field.
Hands-on experience with Microsoft Intune, Windows Autopilot, and Microsoft Entra ID.
Experience with Configuration Manager (SCCM/MECM) or other automated software deployment tools.
Familiarity with Microsoft Defender, multi-factor authentication, and Conditional Access from a support perspective.
Experience supporting Microsoft Teams Phone or other voice and collaboration tools.
Relevant certifications such as CompTIA A+, CompTIA Network+, Microsoft 365 Certified: Endpoint Administrator Associate, Microsoft 365 Fundamentals, or ITIL 4 Foundation.
Experience supporting users in a multi-site, industrial, or field-based organization.

WORKING CONDITIONS:

On-site role based at our head office with regular local travel to field offices and plant sites.
Field and plant environments may involve noise, dust, and changing weather conditions; site safety rules must be followed and required personal protective equipment will be provided.
Occasional evening or weekend work for scheduled maintenance, rollouts, or urgent issues [including participation in an on-call rotation].
Ability to lift and move IT equipment up to 23 kg / 50 lb.

COMPENSATION INFORMATION:

The expected salary range for this position is $55,000 - $65,000 annually. Placement within the range is dependent on a variety of factors including qualifications and experience.

TOMLINSON OFFERS:

Competitive wages
Bonus programs
Employer paid health and dental benefits
Extensive training programs and tuition reimbursement
Retirement benefits program
Family-oriented team environment
Employee discounts and other rewards programs

The Tomlinson Group of Companies encourages applications from all qualified candidates. Please contact Human Resources if you need accommodation at any stage of the application process or want more information on our accommodation policies. We are committed to leveraging the latest technology to enhance our recruitment process. We may use AI tools in the screening and selection of candidates to efficiently and fairly assess all applicants. A Recruiter will review all results generated by AI. If you have any questions, please contact our HR department.

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More about this job

Responsibilities

Provide first- and second-level technical support for devices, applications, and user accounts across various company locations. Manage hardware deployment, resolve technical incidents via the ticketing system, and assist with security and access management tasks.

Requirements

Requires at least 3 years of experience in a desktop or service desk support role with strong knowledge of Windows 11 and Microsoft 365. Candidates must possess excellent troubleshooting skills, a valid driver's license, and the ability to travel to various company sites.

Skills

Windows 11
Microsoft 365
Hardware troubleshooting
Technical support
Service desk
Windows Autopilot
Microsoft Intune
Microsoft Entra ID
Networking fundamentals
Ticketing systems
Customer service
Communication
Mobile device management
Security policy compliance
Documentation
Asset management

Benefits

Health benefits
Dental benefits
Bonus programs
Training programs
Tuition reimbursement
Retirement benefits
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Service Desk
Windows 11
Microsoft 365
Outlook
Teams
OneDrive
SharePoint
Windows Autopilot
Microsoft Intune
Microsoft Entra ID
TCP/IP
DNS
DHCP
Wi-Fi
VPN
iOS
Android
Hardware Repair
Asset Management
MFA
Phishing
Knowledge Base
CompTIA A+
CompTIA Network+
ITIL 4
SCCM
MECM
Microsoft Defender
Conditional Access

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