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Added 10 mins ago
QH
Medical Radiation Technologist (MRT) - Nuclear Medicine
Quinte Health
Belleville, ON
- Full-time
Graduate of an accredited Nuclear Medicine program.
Added 10 mins ago
CR
Dishwasher (Casual Part Time)
COGIR Real Estate
St. Albert, AB
- Part-time
Reporting to the Culinary Manager, the Dishwasher is responsible for the loading, operating and emptying of the dishwasher, in addition to ensuring all kitchen equipment and surfaces are…
Added 10 mins ago
GE
E-Commerce Account Coordinator
Globe Electric
Montreal, QC
- Full-time
Added 10 mins ago
L&
Assistant Store Manager - Sherway Gardens
Lindt & Sprüngli (Canada), Inc
Toronto, ON · Etobicoke, ON
- Full-time
We are looking for an enthusiastic and keen individual to fill the role of Assistant Store Manager for our Lindt Chocolate Shop in our brand new location in Sherway Gardens. The ideal…
Added 10 mins ago
NB
Wealth Associate
National Bank of Canada
London, ON
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 10 mins ago
MC
Manager, Community (Ontario)
MS Canada
Ottawa, ON
- $68,000 to $72,000 CAD / year
- Full-time
Our team is looking to fill two new positions of Manager, Community. This is a full-time position working 35 hours per week based in Ontario. Please apply by October 18, 2026.
Added 10 mins ago
NB
Associate
National Bank of Canada
Saint-Félicien, QC · St-Félicien, QC
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 10 mins ago
AC
Human Resources Business Partner - Term
Arctic Co-operatives Limited
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- $70,000 to $80,000 CAD / year
- Full-time
Reporting to the Manager, Human Resources, and as a member of the Arctic Co-operatives organizational leadership team, the Human Resources Business Partner is responsible for providing…
Added 10 mins ago
NB
Wealth Associate
National Bank of Canada
AB · Edmonton, AB
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 10 mins ago
FB
Assistant Chef Manager - Contract
Farm Boy Inc.
Burlington, ON
- $21.5 CAD / hour
- Full-time
During this 1 year contract, you’ll partner with the Department Manager to help lead the delivery of exceptional food and service experiences that reflect Farm Boy’s commitment to the best…
Added 10 mins ago
NB
Wealth Assocaite
National Bank of Canada
Mississauga, ON
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 10 mins ago
CH
Med Assistant II - FT - Day - Primary Care Hamilton NJ
Capital Health (US)
Hamilton, ON
- Full-time
…any CH office location under the direction of a provider and manager in accordance with the objectives and policies of Capital Health (CH) and respective state laws governing such action…
Added 10 mins ago
FB
Assistant Meat Manager
Farm Boy Inc.
Burlington, ON
- $21.5 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 10 mins ago
FB
Assistant Produce Manager
Farm Boy Inc.
Burlington, ON
- $21.5 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 10 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Montreal, QC
- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 10 mins ago
EW
Program Manager
Equus Workforce Solutions
Bath, ON
- Full-time
The Program Manager reports to the Project Director for a given region and provides leadership through planning, implementing, coordinating, and evaluating Agilec sites/projects to ensure…
Added 10 mins ago
NB
Senior Legal Counsel - Data Governance
National Bank of Canada
Montreal, QC
- Full-time
You report to the Senior Manager in the Data Governance sector. Our team stands out for its strategic role, multidisciplinary collaboration and its influence on governance practises across…
Added 10 mins ago
NB
Wealth Associate
National Bank of Canada
Richmond, BC
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 10 mins ago
SA
Human Resources Manager
St. Augustine's Seminary-University of Toronto
Toronto, ON · Scarborough, ON
- Full-time
…lasting? St. Augustine’s Seminary is seeking a Human Resources Manager to shape the people practices of our close-knit community that educates and forms future Catholic priests in the…
Added 10 mins ago
NB
Wealth Associate
National Bank of Canada
Oakville, ON
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 10 mins ago
MC
Manager, Community (Ontario)
MS Canada
Toronto, ON
- $68,000 to $72,000 CAD / year
- Full-time
Our team is looking to fill two new positions of Manager, Community. This is a full-time position working 35 hours per week based in Ontario. Please apply by October 18, 2026.
Added 10 mins ago
HO
IT Project Manager (Software, Business Transformation)
Hydro One
Toronto, ON
- Contract
…projects and will work closely with the relevant Portfolio/Program Managers, Architects, and other leads that will be involved as the program progresses. We are looking for a Technical…
Added 10 mins ago
LG
Assistant Store Manager
L'OCCITANE Group (B Corp)
Toronto, ON
- Full-time
As an Assistant Store Manager at L’Occitane Yorkdale Shopping Centre, your mission is to create an environment that offers a peaceful respite from the hustle and bustle of daily life.…
Added 11 mins ago
Assistant General Manager
Five Guys
Ottawa, ON · Nepean, ON
Be recognized through our Employee of the Month program
Added 11 mins ago
Assistant General Manager
Five Guys
Ottawa, ON · Stittsville, ON
Be recognized through our Employee of the Month program

R W Tomlinson

IT Support Technician

Ottawa, ON, Canada

The expected salary range for this position is $55,000 - $65,000 annually.

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Job details

Pay: The expected salary range for this position is $55,000 - $65,000 annually.
Experience: 3 years of experience in a desktop support, service desk, or similar technical support role.
Posting language: English
Posted: Oct 5, 2026

Original job description

IT Support Technician

R.W. Tomlinson Limited is looking to hire an IT Support Technician to join our Service Desk and End User Computing team. Reporting to the Service Desk Lead, you will be a key point of contact for employees across our offices, field locations, and plant operations, providing hands-on support for devices, applications, and user accounts in a modern Microsoft 365 environment.

Location: 100 Citigate Drive, Ottawa ON

Vacancy Type: Replacement

DUTIES & RESPONSIBILITIES:

Provide first- and second-level technical support to employees in person, by phone, and remotely, resolving issues within service level targets.
Log, prioritize, and update requests and incidents in the service desk ticketing system, keeping users informed through to resolution.
Troubleshoot and resolve issues with Windows 11 devices, Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint), printers, and peripherals.
Escalate complex or critical issues to the appropriate internal team or vendor with clear documentation and follow them through to closure.
Deploy, configure, and retire laptops, desktops, mobile phones, and tablets using Windows Autopilot and Microsoft Intune, in line with company standards.
Diagnose and repair hardware faults, coordinate warranty repairs, and keep asset records accurate from issuance to disposal.
Support line-of-business and specialized equipment used at field offices and plant sites.
Complete account and access tasks such as onboarding and offboarding, password and MFA resets, and group or license changes in Microsoft Entra ID, following approved procedures.
Act as a frontline part of our security program: follow security policies, respond to reported phishing and suspicious activity, and escalate potential security incidents promptly.
Create and maintain knowledge base articles and user guides so common issues can be resolved faster and more consistently.
Participate in technology rollouts and IT projects, including user training and post-deployment support.

REQUIREMENTS:

3 years of experience in a desktop support, service desk, or similar technical support role.
Strong working knowledge of Windows 11 and Microsoft 365 applications.
Solid PC and laptop hardware troubleshooting skills.
Experience supporting iOS and/or Android devices in a business environment.
Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN) sufficient to troubleshoot end-user connectivity.
Experience working in a ticketing system, with clear and accurate documentation habits.
Excellent communication and customer service skills, including the ability to explain technical issues to non-technical users.
Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Self-motivated and able to work independently while contributing as a collaborative member of the team.
Valid driver's licence and the ability to travel locally to company sites.

ASSETS:

Diploma or degree from a recognized post-secondary program in information technology or a related field.
Hands-on experience with Microsoft Intune, Windows Autopilot, and Microsoft Entra ID.
Experience with Configuration Manager (SCCM/MECM) or other automated software deployment tools.
Familiarity with Microsoft Defender, multi-factor authentication, and Conditional Access from a support perspective.
Experience supporting Microsoft Teams Phone or other voice and collaboration tools.
Relevant certifications such as CompTIA A+, CompTIA Network+, Microsoft 365 Certified: Endpoint Administrator Associate, Microsoft 365 Fundamentals, or ITIL 4 Foundation.
Experience supporting users in a multi-site, industrial, or field-based organization.

WORKING CONDITIONS:

On-site role based at our head office with regular local travel to field offices and plant sites.
Field and plant environments may involve noise, dust, and changing weather conditions; site safety rules must be followed and required personal protective equipment will be provided.
Occasional evening or weekend work for scheduled maintenance, rollouts, or urgent issues [including participation in an on-call rotation].
Ability to lift and move IT equipment up to 23 kg / 50 lb.

COMPENSATION INFORMATION:

The expected salary range for this position is $55,000 - $65,000 annually. Placement within the range is dependent on a variety of factors including qualifications and experience.

TOMLINSON OFFERS:

Competitive wages
Bonus programs
Employer paid health and dental benefits
Extensive training programs and tuition reimbursement
Retirement benefits program
Family-oriented team environment
Employee discounts and other rewards programs

The Tomlinson Group of Companies encourages applications from all qualified candidates. Please contact Human Resources if you need accommodation at any stage of the application process or want more information on our accommodation policies. We are committed to leveraging the latest technology to enhance our recruitment process. We may use AI tools in the screening and selection of candidates to efficiently and fairly assess all applicants. A Recruiter will review all results generated by AI. If you have any questions, please contact our HR department.

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More about this job

Responsibilities

Provide first- and second-level technical support for devices, applications, and user accounts across various company locations. Manage hardware deployment, resolve technical incidents via the ticketing system, and assist with security and access management tasks.

Requirements

Requires at least 3 years of experience in a desktop or service desk support role with strong knowledge of Windows 11 and Microsoft 365. Candidates must possess excellent troubleshooting skills, a valid driver's license, and the ability to travel to various company sites.

Skills

Windows 11
Microsoft 365
Hardware troubleshooting
Technical support
Service desk
Windows Autopilot
Microsoft Intune
Microsoft Entra ID
Networking fundamentals
Ticketing systems
Customer service
Communication
Mobile device management
Security policy compliance
Documentation
Asset management

Benefits

Health benefits
Dental benefits
Bonus programs
Training programs
Tuition reimbursement
Retirement benefits
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Service Desk
Windows 11
Microsoft 365
Outlook
Teams
OneDrive
SharePoint
Windows Autopilot
Microsoft Intune
Microsoft Entra ID
TCP/IP
DNS
DHCP
Wi-Fi
VPN
iOS
Android
Hardware Repair
Asset Management
MFA
Phishing
Knowledge Base
CompTIA A+
CompTIA Network+
ITIL 4
SCCM
MECM
Microsoft Defender
Conditional Access

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