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Added 1 hour ago
L
Technical Support Engineer
Luxoft
Toronto, ON
- Contract
Atlassian tools (Jira, Wiki) - both as user and as administrator
Added 5 hours ago
DE
Office Administrator
Design Electronics
Niagara Falls, ON
- Full-time
…excellence, cutting-edge technology, and superior customer…
Added 6 hours ago
ME
Office Administration
MCDOUGALL ENERGY INC
Burford, ON
- Contract
McDougall Energy is seeking a dynamic and detail-oriented individual to join our team as an Office Administrator within our Burford operation. This is a contract position.
Added 6 hours ago
1
Dental Administrator - Quad Dental
123Dentist
Toronto, ON
- $23 to $30 CAD / hour
- Full-time
The team in North York, ON are looking for a passionate, hard-working Dental Administrator on a full-time basis.
Added 6 hours ago
H
Skin Clinic Administrator (Part Time)
HealthOne
Toronto, ON
- Part-time
HealthOne is seeking a Skin Clinic Administrator to join our growing team! HealthOne Skin Clinic is one of up to eight departments found at most of our locations and is boutique medical…
Added 7 hours ago
Cash Management & Reporting Administrator
Delta Bingo Inc HQ
Hawkesbury, ON
Understand and respond to customer inquiries regarding bingo programs, Red 7, and promotions, and any other product or service offered at the Gaming Centre.
Added 7 hours ago
QB
Director of Health
Quatsino Band
Coal Harbour, BC
- $80,000 to $140,000 CAD / year
- Full-time
…the Health team, supports high-quality and culturally safe service delivery, manages health funding and budgets, develops workplans, and builds strong relationships with community members,…
Added 7 hours ago
Project Cost Administrator - 6 Month Contract
Convergint Technologies Ltd
Calgary, AB
Convergint is looking for a team-oriented, results-driven, Project Cost Administrator to join our amazing culture at our Calgary, AB location. The Project Cost Administrators’…
Added 7 hours ago
O
Supervisor, Supportive Living Services- MNU-26-17
Ongwanada
Kingston, ON
- Internship
All employees are responsible for promoting and implementing Ongwanada’s mission, vision, values, and service principles, and for fulfilling responsibilities in accordance with all…
Added 7 hours ago
BT
IT Support Administrator
Beanfield Technologies Inc.
Toronto, ON
- $70,000 to $90,000 CAD / year
- Full-time
The IT Applications & Support Administrator II serves as a mid-level technical specialist bridging day-to-day end user support and enterprise application ownership within the End User…
Added 8 hours ago
JA
Base Administrator
Jazz Aviation LP
Vancouver, BC
- Full-time
Added 9 hours ago
TS
Sales Administrator
The Seaboard Transport Group
Toronto, ON · North York, ON
- Full-time
Harmac is looking for a motivated and customer-focused Sales Administrator to help grow and support our Bulk customer base. In this foundational sales role, you will identify new business…
Added 10 hours ago
TU
Manager, Head Office & Facilities
The University of British Columbia
Vancouver, BC
- $6,143.67 to $8,830.25 CAD / month
- Full-time
…collective agreements, departmental priorities and established service…
Added 10 hours ago
C
Project Cost Administrator - 6 Month Contract
Convergint
Calgary, AB
- Contract
Convergint is looking for a team-oriented, results-driven, Project Cost Administrator to join our amazing culture at our Calgary, AB location. The Project Cost Administrators’…
Added 10 hours ago
UO
Manager, Head Office & Facilities
University of British Columbia
Vancouver, BC · UBCV | Civil and Mechanical Engineering Building (CEME)
- $6,143.67 to $8,830.25 CAD / month
- Full-time
…collective agreements, departmental priorities and established service…
Added 11 hours ago
D|
Warranty Administration
DAG | Downtown AutoGroup
Toronto, ON
- Full-time
We are seeking an experienced and detail-oriented Warranty Administrator to join our Service Department. The successful candidate will be responsible for accurately processing, submitting,…
Added 11 hours ago
OL
Part-Time Teacher Administrator
Oxford Learning Centres Inc.
AB · Edmonton, AB
- Part-time
…is looking for a dynamic, organized, and motivated Teacher Administrator to help students build confidence and achieve academic…
Added 12 hours ago
HC
Client Service Administrator - Medicine Hat, AB
HearingLife Canada
Medicine Hat, AB
- Full-time
HearingLife Canada, and National Affiliated Partners, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's…
Added 12 hours ago
AL
Senior Payroll Administrator
AGAT Laboratories
Calgary, AB
- Full-time
AGAT is hiring a Senior Payroll Administrator, for a full-time permanent position working out of our Calgary corporate office, the successful candidate will be responsible for supporting…
Added 12 hours ago
Systems Developer, PAAS / Développeur de systèmes, PAAS
Tower Research Capital
Montreal, QC
Vous rejoindrez une équipe répartie dans plusieurs bureaux, composée d’ingénieurs passionnés par les plateformes en tant que service (PaaS). Vos responsabilités comprendront les suivantes :
Added 12 hours ago
KG
Senior Technology Architect
K&K Global Talent Solutions INC.
Toronto, ON
- Full-time
Client is seeking for skilled Oracle Fusion Cloud OCI & Security Administrator to manage, support, and secure Oracle Cloud Infrastructure (OCI) and Oracle Fusion Cloud environments. The…
Added 12 hours ago
H
Leasing Manager
Hays
Vancouver, BC
- $60,000 to $70,000 CAD / year
- Full-time
Coordinating with vendors, contractors and service providers
Added 12 hours ago
Administrator Assistant
Government of Alberta
AB
The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career…
Added 13 hours ago
A
Office Administrator
Armco
Montreal, QC
- Full-time
We are currently looking for a bilingual Office Administrator to join our Armco team. The Office Administrator supports the efficient day-to-day operation of the Armco office. This role…
Added 13 hours ago
A
Laboratory Administrator
Adecco
Lloydminster, AB
- $28 to $35 CAD / hour
- Full-time
Reporting to the Canadian Refining Laboratory Manager, the Laboratory Administrator provides administrative and coordination support to the Lloydminster Refinery Laboratory. This role is…

R W Tomlinson

IT Support Technician

Ottawa, ON, Canada

The expected salary range for this position is $55,000 - $65,000 annually.

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Job details

Pay: The expected salary range for this position is $55,000 - $65,000 annually.
Experience: 3 years of experience in a desktop support, service desk, or similar technical support role.
Posting language: English
Posted: Oct 5, 2026

Original job description

IT Support Technician

R.W. Tomlinson Limited is looking to hire an IT Support Technician to join our Service Desk and End User Computing team. Reporting to the Service Desk Lead, you will be a key point of contact for employees across our offices, field locations, and plant operations, providing hands-on support for devices, applications, and user accounts in a modern Microsoft 365 environment.

Location: 100 Citigate Drive, Ottawa ON

Vacancy Type: Replacement

DUTIES & RESPONSIBILITIES:

Provide first- and second-level technical support to employees in person, by phone, and remotely, resolving issues within service level targets.
Log, prioritize, and update requests and incidents in the service desk ticketing system, keeping users informed through to resolution.
Troubleshoot and resolve issues with Windows 11 devices, Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint), printers, and peripherals.
Escalate complex or critical issues to the appropriate internal team or vendor with clear documentation and follow them through to closure.
Deploy, configure, and retire laptops, desktops, mobile phones, and tablets using Windows Autopilot and Microsoft Intune, in line with company standards.
Diagnose and repair hardware faults, coordinate warranty repairs, and keep asset records accurate from issuance to disposal.
Support line-of-business and specialized equipment used at field offices and plant sites.
Complete account and access tasks such as onboarding and offboarding, password and MFA resets, and group or license changes in Microsoft Entra ID, following approved procedures.
Act as a frontline part of our security program: follow security policies, respond to reported phishing and suspicious activity, and escalate potential security incidents promptly.
Create and maintain knowledge base articles and user guides so common issues can be resolved faster and more consistently.
Participate in technology rollouts and IT projects, including user training and post-deployment support.

REQUIREMENTS:

3 years of experience in a desktop support, service desk, or similar technical support role.
Strong working knowledge of Windows 11 and Microsoft 365 applications.
Solid PC and laptop hardware troubleshooting skills.
Experience supporting iOS and/or Android devices in a business environment.
Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN) sufficient to troubleshoot end-user connectivity.
Experience working in a ticketing system, with clear and accurate documentation habits.
Excellent communication and customer service skills, including the ability to explain technical issues to non-technical users.
Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Self-motivated and able to work independently while contributing as a collaborative member of the team.
Valid driver's licence and the ability to travel locally to company sites.

ASSETS:

Diploma or degree from a recognized post-secondary program in information technology or a related field.
Hands-on experience with Microsoft Intune, Windows Autopilot, and Microsoft Entra ID.
Experience with Configuration Manager (SCCM/MECM) or other automated software deployment tools.
Familiarity with Microsoft Defender, multi-factor authentication, and Conditional Access from a support perspective.
Experience supporting Microsoft Teams Phone or other voice and collaboration tools.
Relevant certifications such as CompTIA A+, CompTIA Network+, Microsoft 365 Certified: Endpoint Administrator Associate, Microsoft 365 Fundamentals, or ITIL 4 Foundation.
Experience supporting users in a multi-site, industrial, or field-based organization.

WORKING CONDITIONS:

On-site role based at our head office with regular local travel to field offices and plant sites.
Field and plant environments may involve noise, dust, and changing weather conditions; site safety rules must be followed and required personal protective equipment will be provided.
Occasional evening or weekend work for scheduled maintenance, rollouts, or urgent issues [including participation in an on-call rotation].
Ability to lift and move IT equipment up to 23 kg / 50 lb.

COMPENSATION INFORMATION:

The expected salary range for this position is $55,000 - $65,000 annually. Placement within the range is dependent on a variety of factors including qualifications and experience.

TOMLINSON OFFERS:

Competitive wages
Bonus programs
Employer paid health and dental benefits
Extensive training programs and tuition reimbursement
Retirement benefits program
Family-oriented team environment
Employee discounts and other rewards programs

The Tomlinson Group of Companies encourages applications from all qualified candidates. Please contact Human Resources if you need accommodation at any stage of the application process or want more information on our accommodation policies. We are committed to leveraging the latest technology to enhance our recruitment process. We may use AI tools in the screening and selection of candidates to efficiently and fairly assess all applicants. A Recruiter will review all results generated by AI. If you have any questions, please contact our HR department.

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More about this job

Responsibilities

Provide first- and second-level technical support for devices, applications, and user accounts across various company locations. Manage hardware deployment, resolve technical incidents via the ticketing system, and assist with security and access management tasks.

Requirements

Requires at least 3 years of experience in a desktop or service desk support role with strong knowledge of Windows 11 and Microsoft 365. Candidates must possess excellent troubleshooting skills, a valid driver's license, and the ability to travel to various company sites.

Skills

Windows 11
Microsoft 365
Hardware troubleshooting
Technical support
Service desk
Windows Autopilot
Microsoft Intune
Microsoft Entra ID
Networking fundamentals
Ticketing systems
Customer service
Communication
Mobile device management
Security policy compliance
Documentation
Asset management

Benefits

Health benefits
Dental benefits
Bonus programs
Training programs
Tuition reimbursement
Retirement benefits
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Service Desk
Windows 11
Microsoft 365
Outlook
Teams
OneDrive
SharePoint
Windows Autopilot
Microsoft Intune
Microsoft Entra ID
TCP/IP
DNS
DHCP
Wi-Fi
VPN
iOS
Android
Hardware Repair
Asset Management
MFA
Phishing
Knowledge Base
CompTIA A+
CompTIA Network+
ITIL 4
SCCM
MECM
Microsoft Defender
Conditional Access

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