Find work in Canada.

322,489 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 2 hours ago
CM
Service Desk Analyst FTC 2026-7036
Cambridge Memorial Hospital
Cambridge, ON
- Other
As a key member of the Information Management Technology (IMT) team, the Service Desk Analyst is responsible for providing 1st level and 2nd level support for IT Services to Cambridge…
Added 2 hours ago
TC
CUPE 1328 - IT Field Technician
Toronto Catholic District School Board
Toronto, ON
- Full-time
With a staff of 14,000, the TCDSB is a dynamic school board and is seeking three (3) IT Field Technician within the ICT Services department.
Added 3 hours ago
FS
Sales Account Manager
Fire safety and protection LLC
Peterborough, ON · Owen Sound, ON
- $75,000 to $95,000 CAD / year
- Full-time
FSP's rich multi-decade history is built on lasting customer relationships and continued high-quality service. We are proud to offer a full suite of life safety solutions across the U.S.…
Added 3 hours ago
FS
Sales Account Manager
Fire safety and protection LLC
London, ON
- $70,000 to $90,000 CAD / year
FSP's rich multi-decade history is built on lasting customer relationships and continued high-quality service. We are proud to offer a full suite of life safety solutions across the U.S.…
Added 5 hours ago
MN
IT Support Technician
Modern Niagara
AB · Calgary, AB
- Full-time
Experience in a technical helpdesk, service desk, desktop support, or similar IT support position.
Added 6 hours ago
Integrated Services - Senior IT Infrastructure Technician
F12.net
Victoria, BC
…elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work - and we’re looking for…
Added 6 hours ago
Legal Services Technician 1-2
The Government of Nova Scotia
Halifax, NS
Under general supervision from the Legal Services Supervisor, as the Legal Services Technician 1-2 you will provide high quality, specialized legal administrative assistance, and file…
Added 7 hours ago
ET
Help Desk Technician
Eye T Consulting
Montreal, QC
- Full-time
The core mission of the Support Specialist is to service customers by executing on Help Desk tickets.
Added 21 hours ago
KC
Customer Support Specialist
Kim Cosic Consulting Inc.
Vaughan, ON
- $23 to $27 CAD / hour
- Full-time
…handling a wide variety of tasks from facilitating warranty service to providing general product information, having a good understanding of the relevant knowledge bases and resources will…
Added 1 day ago
UO
Network Support Technician (On-Site) -Information Technologies
University of Calgary
Calgary, AB
- Full-time
Coordinate with the service desk, Network Services analysts, identity and security teams, vendors, contractors, and other technical groups until ownership and next actions are clear.
Added 1 day ago
W
Parts Representative
Wajax
Mount Pearl, NL
- Full-time
As a key member of the Wajax team the Parts & Service Technician is responsible for performing a wide variety of duties related to the timely delivery of parts, supplies and materials for…
Added 1 day ago
J
IT Help Desk Technician, Entry Level
Jobright.ai
Canada
- Full-time
…your route to the best job outcomes. The Entry-Level IT Help Desk Technician will help users resolve technical issues and provide first-line troubleshooting, documenting solutions and…
Added 1 day ago
J
IT Technician, Entry Level
Jobright.ai
Canada
- Full-time
…your route to the best job outcomes. The Entry-Level IT Help Desk Technician will provide first-line technical support to users, troubleshoot various issues, document solutions, and…
Added 1 day ago
T®
IT Desktop Support Technician
TekWissen ®
Toronto, ON
- $22 to $24 CAD / hour
- Temporary
Added 1 day ago
ND
Deskside Technician - FTR - Vancouver
NTT DATA North America
Vancouver, BC
- Full-time
Resolves technical problems transferred from the Service Desk that require an onsite presence.
Added 1 day ago
IT Support Technician
R W Tomlinson
Ottawa, ON
R.W. Tomlinson Limited is looking to hire an IT Support Technician to join our Service Desk and End User Computing team. Reporting to the Service Desk Lead, you will be a key point of…
Added 1 day ago
TD
Guest Care Agent
The Dufresne Group
Winnipeg, MB
- Full-time
As a Guest Care Agent you will be responsible for addressing customer service issues over the phone in relation to Delivery, Manufacturer Warranty claims, and Extended Warranty claims. You…
Added 1 day ago
NG
Desktop Support Engineer (Level 2)
NSC Global
Brantford, ON
- Other
Build rapport and elicit problem details from help desk customers.
Added 1 day ago
PH
IT Support Technician
PHARMALOGIC HOLDINGS
Dorval, QC
- Full-time
This is first and foremost a senior Service Desk role supporting mission-critical operations within a highly regulated healthcare environment. The successful candidate will actively work…
Added 1 day ago
CG
Quick Service Technician - Capital GMC Buick, Edmonton, AB.
Capital GMC Buick Cadillac
Edmonton, AB · GMC Edmonton
- Full-time
We’re looking for a Quick Service Technician to join our team. You’ll be the frontline MVP keeping our customers safe on the road with fast, accurate, and reliable maintenance. No…
Added 1 day ago
CA
Quick Service Technician - Capital GMC Buick, Edmonton, AB.
Capital Automotive Group
Edmonton, AB · GMC Edmonton
- Full-time
We’re looking for a Quick Service Technician to join our team. You’ll be the frontline MVP keeping our customers safe on the road with fast, accurate, and reliable maintenance. No…
Added 1 day ago
AE
Asbestos Project Monitor / Air Sampling Technician
Athenica Environmental Services, Inc.
Asbestos, QC
- Full-time
Support office management tasks handling front desk responsibilities and phones as needed along with scanning documents and filing
Added 1 day ago
TH
Senior Technician| Full-Time| CVH- IT Endpoint Support Services
Trillium Health Partners
Mississauga, ON
- Full-time
The Senior Technician, Endpoint Support is a senior technical role within Endpoint Support Services. The position provides advanced endpoint technical design, administration, and Tier 3…
Added 2 days ago
N
IT Service Delivery Lead
NUMENTIS
Oakville, ON
- Full-time
· Coach and mentor team members, including our Canadian service desk technician.
Added 2 days ago
AI
Service Manager - 417 Nissan
AutoCanada Inc.
Ottawa, ON
- $75,000 to $125,000 CAD / year
- Full-time
Set up and maintain service desk, including managing service desk team members and evaluating desk efficiency

R W Tomlinson

IT Support Technician

Ottawa, ON, Canada

The expected salary range for this position is $55,000 - $65,000 annually.

Apply About employer

Applications open in a new tab.

Job details

Pay: The expected salary range for this position is $55,000 - $65,000 annually.
Experience: 3 years of experience in a desktop support, service desk, or similar technical support role.
Posting language: English
Posted: Oct 5, 2026

Original job description

IT Support Technician

R.W. Tomlinson Limited is looking to hire an IT Support Technician to join our Service Desk and End User Computing team. Reporting to the Service Desk Lead, you will be a key point of contact for employees across our offices, field locations, and plant operations, providing hands-on support for devices, applications, and user accounts in a modern Microsoft 365 environment.

Location: 100 Citigate Drive, Ottawa ON

Vacancy Type: Replacement

DUTIES & RESPONSIBILITIES:

Provide first- and second-level technical support to employees in person, by phone, and remotely, resolving issues within service level targets.
Log, prioritize, and update requests and incidents in the service desk ticketing system, keeping users informed through to resolution.
Troubleshoot and resolve issues with Windows 11 devices, Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint), printers, and peripherals.
Escalate complex or critical issues to the appropriate internal team or vendor with clear documentation and follow them through to closure.
Deploy, configure, and retire laptops, desktops, mobile phones, and tablets using Windows Autopilot and Microsoft Intune, in line with company standards.
Diagnose and repair hardware faults, coordinate warranty repairs, and keep asset records accurate from issuance to disposal.
Support line-of-business and specialized equipment used at field offices and plant sites.
Complete account and access tasks such as onboarding and offboarding, password and MFA resets, and group or license changes in Microsoft Entra ID, following approved procedures.
Act as a frontline part of our security program: follow security policies, respond to reported phishing and suspicious activity, and escalate potential security incidents promptly.
Create and maintain knowledge base articles and user guides so common issues can be resolved faster and more consistently.
Participate in technology rollouts and IT projects, including user training and post-deployment support.

REQUIREMENTS:

3 years of experience in a desktop support, service desk, or similar technical support role.
Strong working knowledge of Windows 11 and Microsoft 365 applications.
Solid PC and laptop hardware troubleshooting skills.
Experience supporting iOS and/or Android devices in a business environment.
Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN) sufficient to troubleshoot end-user connectivity.
Experience working in a ticketing system, with clear and accurate documentation habits.
Excellent communication and customer service skills, including the ability to explain technical issues to non-technical users.
Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Self-motivated and able to work independently while contributing as a collaborative member of the team.
Valid driver's licence and the ability to travel locally to company sites.

ASSETS:

Diploma or degree from a recognized post-secondary program in information technology or a related field.
Hands-on experience with Microsoft Intune, Windows Autopilot, and Microsoft Entra ID.
Experience with Configuration Manager (SCCM/MECM) or other automated software deployment tools.
Familiarity with Microsoft Defender, multi-factor authentication, and Conditional Access from a support perspective.
Experience supporting Microsoft Teams Phone or other voice and collaboration tools.
Relevant certifications such as CompTIA A+, CompTIA Network+, Microsoft 365 Certified: Endpoint Administrator Associate, Microsoft 365 Fundamentals, or ITIL 4 Foundation.
Experience supporting users in a multi-site, industrial, or field-based organization.

WORKING CONDITIONS:

On-site role based at our head office with regular local travel to field offices and plant sites.
Field and plant environments may involve noise, dust, and changing weather conditions; site safety rules must be followed and required personal protective equipment will be provided.
Occasional evening or weekend work for scheduled maintenance, rollouts, or urgent issues [including participation in an on-call rotation].
Ability to lift and move IT equipment up to 23 kg / 50 lb.

COMPENSATION INFORMATION:

The expected salary range for this position is $55,000 - $65,000 annually. Placement within the range is dependent on a variety of factors including qualifications and experience.

TOMLINSON OFFERS:

Competitive wages
Bonus programs
Employer paid health and dental benefits
Extensive training programs and tuition reimbursement
Retirement benefits program
Family-oriented team environment
Employee discounts and other rewards programs

The Tomlinson Group of Companies encourages applications from all qualified candidates. Please contact Human Resources if you need accommodation at any stage of the application process or want more information on our accommodation policies. We are committed to leveraging the latest technology to enhance our recruitment process. We may use AI tools in the screening and selection of candidates to efficiently and fairly assess all applicants. A Recruiter will review all results generated by AI. If you have any questions, please contact our HR department.

Apply About employer

More about this job

Responsibilities

Provide first- and second-level technical support for devices, applications, and user accounts across various company locations. Manage hardware deployment, resolve technical incidents via the ticketing system, and assist with security and access management tasks.

Requirements

Requires at least 3 years of experience in a desktop or service desk support role with strong knowledge of Windows 11 and Microsoft 365. Candidates must possess excellent troubleshooting skills, a valid driver's license, and the ability to travel to various company sites.

Skills

Windows 11
Microsoft 365
Hardware troubleshooting
Technical support
Service desk
Windows Autopilot
Microsoft Intune
Microsoft Entra ID
Networking fundamentals
Ticketing systems
Customer service
Communication
Mobile device management
Security policy compliance
Documentation
Asset management

Benefits

Health benefits
Dental benefits
Bonus programs
Training programs
Tuition reimbursement
Retirement benefits
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Service Desk
Windows 11
Microsoft 365
Outlook
Teams
OneDrive
SharePoint
Windows Autopilot
Microsoft Intune
Microsoft Entra ID
TCP/IP
DNS
DHCP
Wi-Fi
VPN
iOS
Android
Hardware Repair
Asset Management
MFA
Phishing
Knowledge Base
CompTIA A+
CompTIA Network+
ITIL 4
SCCM
MECM
Microsoft Defender
Conditional Access

Report this job