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Added 1 hour ago
BJ
irrigation technician (except agriculture)
Blue Jay Irrigation
London, ON
- Full-time
Work must be completed at the physical location. There is no option to work remotely.
Added 2 hours ago
P
Cultivation Technician (Mother & Clone Room)
PURPLEFARM
Fredericton, NB
- Full-time
As a Cultivation Technician specializing in Mother Plants and Cloning, you will play a critical role in maintaining genetic consistency, plant health, and propagation efficiency within our…
Added 4 hours ago
S
Data Center Technician
Serverfarm
Toronto, ON
- Full-time
A career at Serverfarm means being at the forefront of digital infrastructure innovation, where your work directly impacts how the world's data is managed and secured. As we target 4x…
Added 5 hours ago
CG
Technicien(ne) post-production / Post-Production Technician
Canopy Growth Corporation
Pointe-Claire, QC
- Full-time
We are looking for a motivated Production Technician to join our team at MTLC. This role plays a key part in the production process, ensuring the quality and compliance of our products…
Added 5 hours ago
CG
Technicien(ne) de Sanitation / Sanitation Technician
Canopy Growth Corporation
Pointe-Claire, QC
- Full-time
…dedicated to innovation, excellence and fostering a supportive work…
Added 5 hours ago
CG
Jardinier(ère) - Gardener
Canopy Growth Corporation
Pointe-Claire, QC
- Full-time
The Plant Growth Technician (Gardener) participates in the planting, cultivation, and harvesting of cannabis plants, as well as other related tasks, applying knowledge of environmental…
Added 6 hours ago
PB
Shift Engineer Pitampura
Pacific Business Park Sahibabad
AB · Wood Buffalo, AB
- Full-time
To work with the operators and technicians to ensure that all personnel are familiar with all aspects of the mechanical and electrical plant.
Added 9 hours ago
PE
Journeyman Instrumentation Technician
PTW Energy Services
Fort McMurray, AB
- Full-time
We are seeking a Journeyman Instrumentation Technician to join our team in Fort McMurray. The Instrumentation Journeyman is committed to delivering safe, high-quality work that meets and…
Added 13 hours ago
FH
Electrician
Fraser Health
Surrey, BC
- Full-time
Curious to learn what it’s like to work here? Connect with us!
Added 14 hours ago
S
Industrial Maintenance Technician (Electromechanic) - Evening Shift
Safran
Mirabel, QC
- Full-time
…leader in landing and braking systems for aircraft. The Mirabel plant is dedicated to manufacturing major components of landing gear for Airbus A320, A330, and A350 models, as well as the…
Added 15 hours ago
CE
TEST TECHNICIAN (Kempas Plant) Posted on 20/08/2026
Cape EMS Berhad
ON · Simcoe, ON
- Full-time
Excellent problem-solving skills with the ability to work in a fast-paced environment.
Added 15 hours ago
Landscape Technician I - Naturalization Initiatives
City of Edmonton
AB
The City of Edmonton is seeking a motivated and skilled Landscape Technician I - Naturalization Initiatives to join our dynamic team. In this role, you will play a crucial part in the…
Added 15 hours ago
QA Technician (Plastics) - FEV
Ice River Sustainable Solutions
Feversham, ON
We move fast. We solve problems. We take pride in doing meaningful work that makes a real impact. We invest in our people, promote from within, and create real opportunities for growth…
Added 16 hours ago
TB
Heating & Cooling Technician
Tilray Brands, Inc.
AB · Alberta, Canada
- Full-time
Reporting to the Maintenance Manager, the Maintenance Technician’s primary responsibility is to perform maintenance activities, including installing, inspecting, replacing, and repairing…
Added 16 hours ago
Maintenance Technician
Laminazione Sottile
Canada
Installation of plant equipment both mechanically and electrically
Added 16 hours ago
Shop Supervisor, Boiler Shop
BWXT
Cambridge, ON
…innovation. We required a diverse range of skills to support our work in the markets that drive our business and welcome candidates from all backgrounds and life stages who are passionate…
Added 16 hours ago
Loadout Technician
Cargill
Clavet, SK
Understand and adhere to Provincial and Federal Occupational Safety and Health rules and regulations as related to plant safety. Follow all Cargill safety rules and regulations
Added 16 hours ago
E
HVAC Technician
EllisDon
Toronto, ON
- Full-time
…every day. EllisDon’s commitment to Inclusive Diversity is to work together to create an environment where every employee feels safe to be their true and authentic self. Ultimately,…
Added 17 hours ago
Quality Assurance Technician
Give and Go Prepared Foods
Brampton, ON
QA Technician is responsible for the quality of the product and packaging that is sold to consumers. The successful candidate will focus on quality of the production process, maintenance of…
Added 17 hours ago
H
Facility Maintenance & Operator
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: Operates and monitors computerized building control systems and maintains facility/plant systems and equipment. Independently performs major repairs/installations on a wide…
Added 17 hours ago
Facility Maintenance & Operator
HealthCareersInSask.ca
Yorkton, SK
Job Description: Operates and monitors computerized building control systems and maintains facility/plant systems and equipment. Independently performs major repairs/installations on a wide…
Added 18 hours ago
IT Support Technician
R W Tomlinson
Ottawa, ON
R.W. Tomlinson Limited is looking to hire an IT Support Technician to join our Service Desk and End User Computing team. Reporting to the Service Desk Lead, you will be a key point of…
Added 18 hours ago
Process Technician Trainee
Cargill
Camrose, AB
Inspecting buildings, grounds, and equipment utilized by facility to troubleshoot, perform light maintenance, and complete repair work.
Added 18 hours ago
MI
TIM Lead CA Biscuits- East York
Mondelēz International
Toronto, ON · Plant - East York, Canada
- Full-time
Executing bench-top, pilot-scale, and plant-scale process development activities and plant commercialization
Added 19 hours ago
Automation Technician-Dunlop
Cargill
Guelph, ON
The Automation Technician has the responsibility to execute the Automation strategy at this plant in accordance with business needs and corporate defined best practice standards and…

R W Tomlinson

IT Support Technician

Ottawa, ON, Canada

The expected salary range for this position is $55,000 - $65,000 annually.

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Job details

Pay: The expected salary range for this position is $55,000 - $65,000 annually.
Experience: 3 years of experience in a desktop support, service desk, or similar technical support role.
Posting language: English
Posted: Oct 5, 2026

Original job description

IT Support Technician

R.W. Tomlinson Limited is looking to hire an IT Support Technician to join our Service Desk and End User Computing team. Reporting to the Service Desk Lead, you will be a key point of contact for employees across our offices, field locations, and plant operations, providing hands-on support for devices, applications, and user accounts in a modern Microsoft 365 environment.

Location: 100 Citigate Drive, Ottawa ON

Vacancy Type: Replacement

DUTIES & RESPONSIBILITIES:

Provide first- and second-level technical support to employees in person, by phone, and remotely, resolving issues within service level targets.
Log, prioritize, and update requests and incidents in the service desk ticketing system, keeping users informed through to resolution.
Troubleshoot and resolve issues with Windows 11 devices, Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint), printers, and peripherals.
Escalate complex or critical issues to the appropriate internal team or vendor with clear documentation and follow them through to closure.
Deploy, configure, and retire laptops, desktops, mobile phones, and tablets using Windows Autopilot and Microsoft Intune, in line with company standards.
Diagnose and repair hardware faults, coordinate warranty repairs, and keep asset records accurate from issuance to disposal.
Support line-of-business and specialized equipment used at field offices and plant sites.
Complete account and access tasks such as onboarding and offboarding, password and MFA resets, and group or license changes in Microsoft Entra ID, following approved procedures.
Act as a frontline part of our security program: follow security policies, respond to reported phishing and suspicious activity, and escalate potential security incidents promptly.
Create and maintain knowledge base articles and user guides so common issues can be resolved faster and more consistently.
Participate in technology rollouts and IT projects, including user training and post-deployment support.

REQUIREMENTS:

3 years of experience in a desktop support, service desk, or similar technical support role.
Strong working knowledge of Windows 11 and Microsoft 365 applications.
Solid PC and laptop hardware troubleshooting skills.
Experience supporting iOS and/or Android devices in a business environment.
Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN) sufficient to troubleshoot end-user connectivity.
Experience working in a ticketing system, with clear and accurate documentation habits.
Excellent communication and customer service skills, including the ability to explain technical issues to non-technical users.
Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Self-motivated and able to work independently while contributing as a collaborative member of the team.
Valid driver's licence and the ability to travel locally to company sites.

ASSETS:

Diploma or degree from a recognized post-secondary program in information technology or a related field.
Hands-on experience with Microsoft Intune, Windows Autopilot, and Microsoft Entra ID.
Experience with Configuration Manager (SCCM/MECM) or other automated software deployment tools.
Familiarity with Microsoft Defender, multi-factor authentication, and Conditional Access from a support perspective.
Experience supporting Microsoft Teams Phone or other voice and collaboration tools.
Relevant certifications such as CompTIA A+, CompTIA Network+, Microsoft 365 Certified: Endpoint Administrator Associate, Microsoft 365 Fundamentals, or ITIL 4 Foundation.
Experience supporting users in a multi-site, industrial, or field-based organization.

WORKING CONDITIONS:

On-site role based at our head office with regular local travel to field offices and plant sites.
Field and plant environments may involve noise, dust, and changing weather conditions; site safety rules must be followed and required personal protective equipment will be provided.
Occasional evening or weekend work for scheduled maintenance, rollouts, or urgent issues [including participation in an on-call rotation].
Ability to lift and move IT equipment up to 23 kg / 50 lb.

COMPENSATION INFORMATION:

The expected salary range for this position is $55,000 - $65,000 annually. Placement within the range is dependent on a variety of factors including qualifications and experience.

TOMLINSON OFFERS:

Competitive wages
Bonus programs
Employer paid health and dental benefits
Extensive training programs and tuition reimbursement
Retirement benefits program
Family-oriented team environment
Employee discounts and other rewards programs

The Tomlinson Group of Companies encourages applications from all qualified candidates. Please contact Human Resources if you need accommodation at any stage of the application process or want more information on our accommodation policies. We are committed to leveraging the latest technology to enhance our recruitment process. We may use AI tools in the screening and selection of candidates to efficiently and fairly assess all applicants. A Recruiter will review all results generated by AI. If you have any questions, please contact our HR department.

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More about this job

Responsibilities

Provide first- and second-level technical support for devices, applications, and user accounts across various company locations. Manage hardware deployment, resolve technical incidents via the ticketing system, and assist with security and access management tasks.

Requirements

Requires at least 3 years of experience in a desktop or service desk support role with strong knowledge of Windows 11 and Microsoft 365. Candidates must possess excellent troubleshooting skills, a valid driver's license, and the ability to travel to various company sites.

Skills

Windows 11
Microsoft 365
Hardware troubleshooting
Technical support
Service desk
Windows Autopilot
Microsoft Intune
Microsoft Entra ID
Networking fundamentals
Ticketing systems
Customer service
Communication
Mobile device management
Security policy compliance
Documentation
Asset management

Benefits

Health benefits
Dental benefits
Bonus programs
Training programs
Tuition reimbursement
Retirement benefits
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Service Desk
Windows 11
Microsoft 365
Outlook
Teams
OneDrive
SharePoint
Windows Autopilot
Microsoft Intune
Microsoft Entra ID
TCP/IP
DNS
DHCP
Wi-Fi
VPN
iOS
Android
Hardware Repair
Asset Management
MFA
Phishing
Knowledge Base
CompTIA A+
CompTIA Network+
ITIL 4
SCCM
MECM
Microsoft Defender
Conditional Access

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