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Added 4 mins ago
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Staff Technical Program Manager, Data Center New Product Introduction
Cerebras
Canada
- Full-time
Cerebras is seeking a Staff Technical Program Manager to lead Data Center New Product Introduction (NPI), preparing new AI systems and infrastructure designs for reliable deployment at…
Added 4 mins ago
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Staff Technical Program Manager, Data Center Data & Tooling
Cerebras
Canada
- Full-time
The Cerebras Data Center team brings the infrastructure behind our AI systems online. We work across facility design, power and cooling, hardware, networking, supply chain, deployment, and…
Added 4 mins ago
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Data & AI Solution Architect
SaskTel
Regina, SK
- Contract
At SaskTel, we don't just think big – we innovate and lead the way! We enrich everyday life. We empower people, organizations and communities to reach their full potential. If you're…
Added 4 mins ago
OB
Branch Manager, Kelowna
Odlum Brown Limited
Kelowna, BC
- Full-time
Odlum Brown is seeking an experienced, dynamic leader for the Kelowna office. This pivotal role connects advisor operations, regulatory compliance, and strategic business growth.
Added 5 mins ago
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DUTY MANAGER, GSE Mechanic
Swissport International AG
Winnipeg, MB
- Full-time
Provide subject matter expertise in fleet management, capital equipment procurement, and maintenance operations.
Added 19 mins ago
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Director of Community Development
Municipality of the County of Annapolis
Annapolis Royal, NS
- Full-time
Lead development and implementation of a long-term recreation plan
Added 34 mins ago
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Senior Contract Administrator – Linear Water/Wastewater
R.J. Burnside & Associates Limited
Stoney Creek, NB
- Full-time
…support the delivery of complex water and wastewater linear infrastructure projects. This role is ideal for professionals with 10+ years of contract administration experience on sewer,…
Added 34 mins ago
CC
Industrial Automation Specialist
Colas Canada Inc.
Toronto, ON · North York, ON
- Full-time
Colas is a Canadian leader in transportation infrastructure - materials, construction, and maintenance. From roads to rail, airports to ports, we build some of the most important projects…
Added 34 mins ago
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Project Manager, Artificial Intelligence - Regular Full-time - Programs, People & Leadership (2026-19256)
Sunnybrook
Toronto, ON
- Full-time
Lead a regular review cadence with owners to confirm each application remains safe, effective and valuable, and recommend whether to scale, fix or retire it
Added 34 mins ago
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Engineer, Water Planning
City of Barrie
Barrie, ON
- Full-time
The Corporate Asset Management Department is part of the Infrastructure and Operations Division. This department leads the City's long term infrastructure planning for growth and renewal,…
Added 34 mins ago
SI
Senior Program Manager
Stathera, Inc.
Vancouver, BC
- $100,000 to $145,000 CAD / year
- Full-time
You will lead a cross-functional team spanning MEMS, ASIC, packaging, test, product engineering, operations and external manufacturing partners. You do not manage these engineers directly;…
Added 1 hour ago
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SQL Database Administrator
Apptoza Inc.
Vancouver, BC
- Full-time
Lead end-to-end SQL Server DBA operations, technical delivery and L2/L3 support.
Added 1 hour ago
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Contact Center/Amazon Connect with AWS DevOps
Raas Infotek
Toronto, ON
- Contract
Lead the design, development, implementation, and support of enterprise Contact Center solutions.
Added 1 hour ago
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Operations Support Specialist (Canada West)
Boyd Autobody & Glass
MB · Manitoba, Canada
- Full-time
At Boyd Autobody & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass…
Added 1 hour ago
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Global Head of Professional Services
Ashby
Canada
- Full-time
…expanding our paid services offerings, building the operational infrastructure to scale efficiently, and developing a remarkable global…
Added 1 hour ago
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Information Technology General Supervisor
Agnico Eagle Mines Limited
Timmins, ON
- Full-time
Reporting to the Manager, IT Ontario Operations, you will be a part of the Information Technology Team! You will be responsible for the safe, secure, reliable and cost-effective delivery of…
Added 1 hour ago
SC
Operations Team Leader
Scw'exmx Child and Family Services Society
BC · Merrit, British Columbia
- Full-time
The Operations Team Leader contributes to The Society's strategic direction by supporting Infrastructure Alignment and operational excellence, while upholding the organization's commitments…
Added 1 hour ago
Enterprise Systems Administrator
Mohawk College
Hamilton, ON
operations, and infrastructure maintenance while ensuring the availability, reliability, security, and performance of
Added 1 hour ago
BP
Threat Prevention & Security Platforms Lead
BC Pensions
Victoria, BC
- Full-time
Working in an enterprise environment with cloud platforms (e.g., Microsoft Azure/M365, Oracle Cloud), security operations tools (e.g., SIEM, XDR, vulnerability management), and hybrid…
Added 1 hour ago
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Director, Public Affairs
McGill University
Victoria, BC · James Admin. Bldg.
- Full-time
Lead institutional advocacy efforts related to funding, research, innovation, education, infrastructure, and public policy.
Added 1 hour ago
QA/QC Program Engineer
Prime Data Centers
Canada
…through energization, integrated systems testing, and turnover to Operations. The QA Engineer role owns the verification chain that confirms every piece of Owner Furnished / Contractor…
Added 1 hour ago
Agentic AI Security Specialist, Kitchener, ON
Siemens
Kitchener, ON
We are seeking an Agentic AI Security Specialist to join Siemens Digital Industries Operations Software at our AI hub in Canada.
Added 1 hour ago
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Senior Accounts Payable & Expense Operations Specialist
Raise
Calgary, AB
- Full-time
Raise is currently hiring a Senior Accounts Payable & Expense Operations Specialist on behalf of our client. They’re expanding their team to meet growing needs, making this a unique…
Added 1 hour ago
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Analyst, Applications
Alberta-Pacific Forest Industries Inc.
Boyle, AB
- Full-time
…are leaders in our industry, from our quality products, mill operations and responsible forest management practices, to the way we grow and develop our team members and work with local…
Added 1 hour ago
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Amazon Connect & AWS DevOps
KTek Resourcing
Toronto, ON
- Contract
We are seeking a Technical Lead with expertise in Contact Center/Amazon Connect and AWS DevOps capabilities.

Raas Infotek

Contact Center/Amazon Connect with AWS DevOps

Toronto, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

I hope you are doing well.

We have an urgent position listed below. Please send your most recent resume along with the expected rate if you are interested.

Job Role: Contact Center/Amazon Connect technical with AWS DevOps

Location : Toronto,ON -Hybrid (3 days per week onsite)

Job Description :

We are primarily looking for a resource with a combination of Contact Center/Amazon Connect technical and AWS DevOps capabilities. However, we are also open to considering strong individual profiles in Contact Center/Amazon Connect or AWS DevOps, depending on the best-fit candidate available.

Key Responsibilities

Contact Center :

Lead the design, development, implementation, and support of enterprise Contact Center solutions.
Design and review IVR, call routing, skills-based routing, queues, agent workflows, self-service, call recording, and digital channel solutions.
Provide technical leadership for voice, chat, email, messaging, and task-based customer interactions.
Design integrations between the contact center platform and CRM, APIs, authentication systems, databases, payment platforms, and other enterprise applications.
Drive improvements across customer experience, self-service containment, agent productivity, and operational efficiency.
Troubleshoot complex issues related to IVR, routing, telephony, integrations, agent experience, call failures, disconnects, and customer journeys.
Lead technical design reviews and ensure solutions meet security, scalability, resiliency, availability, and performance requirements.
Establish reusable development standards, technical governance, and engineering best practices.
Coordinate with architecture, development, QA, operations, security, network, telecom, and business teams for successful delivery.
Provide technical ownership for production issues, root cause analysis, problem management, and preventive improvements.

Amazon Connect:

Lead the design, development, configuration, and support of Amazon Connect contact center solutions.
Design and review Contact Flows, Queues, Routing Profiles, Hours of Operation, Quick Connects, Security Profiles, Prompts, and agent configurations.
Provide technical guidance for integration with AWS Lambda, Amazon Lex, DynamoDB, S3, CloudWatch, Kinesis, EventBridge, SNS/SQS, API Gateway, and Step Functions as applicable.
Lead solution design and technical reviews for new contact center features and enhancements.
Troubleshoot complex IVR, routing, integration, call-flow, and production issues.
Drive engineering standards, reusable components, code reviews, and technical governance.
Coordinate with developers, QA, architects, security teams, and business stakeholders for successful releases.

AWS DevOps:

Own and manage CI/CD pipelines for Amazon Connect and supporting AWS services.
Develop and maintain Terraform-based Infrastructure as Code (IaC) for repeatable environment provisioning and deployment.
Automate deployment of Amazon Connect configurations and AWS resources across DEV, QA/UAT, and PROD environments.
Manage source control, branching strategy, pull requests, build pipelines, release pipelines, and configuration management.
Develop scripts and automation using Python, Bash, AWS CLI, and AWS SDKs where required.
Perform deployment readiness checks, production deployments, post-implementation validation, and rollback activities.
Maintain deployment runbooks, implementation plans, rollback plans, release checklists, and operational documentation.
Troubleshoot failed Terraform deployments, CI/CD pipeline failures, configuration drift, IAM/access issues, and environment-specific problems.

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More about this job

Responsibilities

Lead the design, implementation, integration, and support of enterprise contact center solutions, including Amazon Connect features and related AWS services. Own DevOps delivery for these solutions, including Terraform-based infrastructure, CI/CD pipelines, deployments, production troubleshooting, and release documentation.

Requirements

The role seeks a senior-level professional with strong Amazon Connect/contact center technical expertise and AWS DevOps capabilities; candidates strong in either area may also be considered. Relevant work includes contact center architecture and integrations, Terraform, CI/CD, scripting, deployment management, and production support.

Skills

Amazon Connect
Contact Center Solutions
AWS DevOps
Terraform
CI/CD Pipelines
Infrastructure as Code
IVR Design
Call Routing
Contact Flows
AWS Lambda
Python
Bash
AWS CLI
AWS SDK
Production Troubleshooting
Release Management

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
AWS DevOps
Contact Center
Terraform
Infrastructure as Code
CI/CD
IVR
Call Routing
Skills-Based Routing
Contact Flows
AWS Lambda
Amazon Lex
DynamoDB
Amazon S3
Amazon CloudWatch
Amazon Kinesis
Amazon EventBridge
Amazon SNS
Amazon SQS
API Gateway
AWS Step Functions
Python
Bash
AWS CLI
AWS SDK
CRM Integration
Release Management
Root Cause Analysis
IAM
Configuration Management

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