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Added 25 mins ago
G
GIS Coordinator
GeoCareerGo
Port Elgin, ON
- $76,288 to $86,691 CAD / year
- Full-time
…Asset Management Supervisor, the successful candidate will support GIS data management, spatial analysis, mapping, application development, and municipal asset…
Added 40 mins ago
EI
Test Specialist - CDU
Ecolab Inc.
Calgary, AB
- Full-time
Support qualification of pumps, heat exchangers, valves, electrical components, and fluid distribution systems.
Added 1 hour ago
MC
Accountant (35782)
Myticas Consulting
Toronto, ON
- Full-time
Support and take ownership of components of the month-end close process.
Added 1 hour ago
LD
TECH Retail Merchandising Manager
London Drugs Limited
Prince George, BC
- $21.36 to $23.98 CAD / hour
- Other
…leader they will develop an effective merchandising strategy to support the sales team with the Photo Electronics, Photo Counter, Photo Lab, Computer, TECH Services and AVS departments.…
Added 1 hour ago
FC
IT Field Specialist
Flatiron Construction Corp
Fredericton, NB
- Other
…As an IT Field Specialist, you will provide second-level IT support to users based at a project site. Collaborate with industry experts and committed teams to solve complex technical…
Added 2 hours ago
DA
Technology Support Technician
Downingtown Area School District
NB · Chiasson Office, NB
- Full-time
Position: Technology Support Technicians - Levels I and II
Added 2 hours ago
SF
Desktop Support Analyst
Simon Fraser University
Burnaby, BC
- Full-time
The Desktop Support Analyst provides direct technical support to students, faculty, researchers and staff within the School of Computing Science. The School primarily uses Linux-based…
Added 2 hours ago
KP
Digital Graphic Designer - Competition ID: 4803
Kwantlen Polytechnic University
Surrey, BC
- Full-time
Employee Group: Support Staff (BC General Employees Union)
Added 2 hours ago
AD
Onsite Print Specialist
ARC Document Solutions
Winnipeg, MB
- Full-time
environment to support, process and maintain orders for reprographic services; bindery and wrapping for delivery. Use of various print equipment/machinery to produce and finish jobs to…
Added 3 hours ago
BC
Technical Support Specialist
Banff Centre for Arts and Creativity
Banff, AB
- Full-time
In its mission to support the arts, Banff Centre includes departments across campus that range from Marketing, Development, hotel guest services, arts administration, and more. The…
Added 3 hours ago
Onsite Print Specialist
ARC Document Solutions
Winnipeg, MB
environment to support, process and maintain orders for reprographic services; bindery and wrapping for delivery. Use of various print equipment/machinery to produce and finish jobs to…
Added 4 hours ago
C
Engineering -Flight Control Laws Design
Cyient
Montreal, QC
- Full-time
Support CLaws, autopilot, and navigation design development for R&D projects
Added 4 hours ago
VB
Controller
Vaco by Highspring
Victoria, BC
- $125,000 to $145,000 CAD / year
- Full-time
…tax compliance, and the operational accounting processes that support segmented P&Ls and project accounting across HVAC, plumbing, electrical, and refrigeration. The Controller leads the…
Added 5 hours ago
BG
Service Writer - Peterbilt
Brandt Group of Companies
London, ON
- Full-time
Close work orders promptly and accurately to support efficient billing and record-keeping.
Added 5 hours ago
AC
Desktop Support Technician I (Full-Time, Permanent) Winkler
Access Credit Union
Winkler, MB · Corporate Office (General)
- Full-time
The Desktop Support Technician I acts as the support between end users and the computer environments. Responsibilities include network maintenance; computer software and hardware…
Added 5 hours ago
KG
Technical Support Engineer
K&K Global Talent Solutions INC.
ON · Ontario, Canada
- Contract
We are seeking a highly organized and proactive IT Asset Management & Deskside Support Specialist. In this high-impact role, you will own the end-to-end lifecycle of IT hardware and…
Added 5 hours ago
Retail Experience Lead
Fire & Flower Inc.
Weyburn, SK
Manual dexterity required to use desktop computer and peripherals.
Added 5 hours ago
Retail Experience Lead
Fire & Flower Inc.
Estevan, SK
Manual dexterity required to use desktop computer and peripherals.
Added 5 hours ago
Interim Retail Experience Lead
Fire & Flower Inc.
Spruce Grove, AB
Manual dexterity required to use desktop computer and peripherals.
Added 5 hours ago
SB
Customary Care Supervisor - Sandy Bay main office
Sandy Bay Child & Family Services
MB · Marius, Manitoba
- Full-time
Review and recommend approval for family support plans, voluntary placement agreements, homemakers, and daycare arrangements within two weeks of receiving documentation.
Added 6 hours ago
FI
Payroll Manager/ Lead - SAP/ECP
FP Inc.
Toronto, ON · Scarborough, ON
- $40 to $50 CAD / hour
- Contract
Documents the full end-to-end year-end process, including process maps, desktop procedures, roles and responsibilities, key controls, and timelines, so the process is repeatable and ready…
Added 6 hours ago
AE
Analyst, End User Services & Service Desk Support
Alberta Energy Regulator (AER)
AB · Edmonton, AB
- Full-time
Minimum of 3 to 5 years of experience in a deskside, desktop, or Service Desk support role.
Added 6 hours ago
AE
Analyst, End User Services & Service Desk Support
Alberta Energy Regulator (AER)
Calgary, AB
- Full-time
Minimum of 3 to 5 years of experience in a deskside, desktop, or Service Desk support role.
Added 6 hours ago
K
SEM Specialist
Klick
Toronto, ON
- Full-time
Monitor budgets, pacing, and performance to support investment decisions for internal teams and client partners
Added 6 hours ago
Service Desk Technician - Tier 2 "V" (2026-13-41)
University of Windsor
Windsor, ON
Three (3) years of desktop support or related technical client service experience

Raas Infotek

Service Desk Analyst

Mississauga, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Hi,

I hope you are doing well.

We have an urgent opening for the position below. If you are interested, please share your updated resume along with your rate expectations, WORK authorization and current location

Job Title: - Service Desk Analyst .

Location :- Mississauga, ON

Language requirements:

Canada: fluent English and French

Must Have Skill

Microsoft Windows,MS Remote Desktop Services (RDS),Touch Services,Video/Telepresence - Others

Job Summary

Provide Level 2 remote support to end users. Resolve escalations from the Service Desk across operating systems, networks, applications and endpoint management, in the user’s language. Meet SLAs and keep unresolved complaints to a minimum.

Key Responsibilities

responsibilities

Resolve Level 2 incidents and service requests escalated from the Service Desk, within SLA.
Troubleshoot Windows 10/11, macOS, iOS and Android devices remotely.
Diagnose network and connectivity issues: LAN/WAN, Wi-Fi, VPN, DNS/DHCP, TCP/IP and proxy/firewall-related access.
Manage endpoints and identities: Intune, Entra ID/Azure AD, Active Directory, Group Policy, Okta/SSO, MFA and access provisioning.
Support Microsoft 365 (Outlook/Exchange, Teams, OneDrive, SharePoint) and business applications, including installs and packaging requests.
Escalate to Field Services, Network or Engineering teams with full diagnostics, and follow tickets through to closure.
Document fixes and maintain knowledge-base articles, including in local languages, to raise first-contact resolution.
Communicate clearly with users in English, French, Spanish or Portuguese as the region requires, keeping them updated on progress and agreed follow-ups.

Skill Requirements

5+ years in IT support, with at least 3 years at Level 2.
Strong Windows OS, Microsoft 365 and Active Directory/Entra ID skills.
Solid networking fundamentals: TCP/IP, DNS, DHCP, VPN, LAN/WAN and wireless.
Experience with ITSM tools (ServiceNow preferred) and remote support tools (for example LogMeIn, TeamViewer, Nexthink).
Working knowledge of ITIL incident, request and problem management.
Fluent written and spoken language skills as listed for the location.

Preferred

Certifications such as CompTIA A+/Network+, Microsoft MD-102 or AZ-900, ITIL 4 Foundation, CCNA.
Experience with macOS management, VMware/Citrix virtual desktops, or insurance or financial-services clients.
Experience supporting users across several countries and time zones.

Thanks & Regards

Puja Tiwari

Raas Infotek Corporation.

262 Chapman Road, Suite 105A,

Newark, DE-19702

Direct No:302-286-9720 Ext: 138

puja.tiwari@raasinfotek.com

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More about this job

Responsibilities

Resolve Level 2 incidents and service requests escalated from the Service Desk, troubleshooting operating systems, devices, networks, identities, Microsoft 365, and business applications while meeting SLAs. Document solutions, coordinate escalations through closure, and keep users informed in the language required for the region.

Requirements

Requires 5+ years of IT support experience, including at least 3 years at Level 2, strong Windows, Microsoft 365, and Active Directory or Entra ID skills, and solid networking fundamentals. Candidates must be fluent in English and French for this location; experience with ITSM and remote support tools is expected, while relevant certifications and additional platform experience are preferred.

Skills

Level 2 IT Support
Microsoft Windows
Microsoft 365
Active Directory
Entra ID
Networking
TCP/IP
DNS
DHCP
VPN
Intune
ServiceNow
Remote Support Tools
ITIL
French
English

Visa sponsorship

Not detected in the job text

Hiring contact

Puja Tiwari

Hiring contact email

puja.tiwari@raasinfotek.com

Keywords

Level 2 Support
Microsoft Windows
Windows 10
Windows 11
macOS
iOS
Android
Microsoft 365
Outlook
Exchange
Microsoft Teams
OneDrive
SharePoint
Active Directory
Entra ID
Azure AD
Intune
Group Policy
Okta
Single Sign-On
Multi-Factor Authentication
TCP/IP
DNS
DHCP
VPN
LAN/WAN
ServiceNow
ITIL
CompTIA A+
Network+

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