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Added 1 min ago
CT
Lead QA Engineer
Cosmo Technologies
Toronto, ON
- $95,000 to $130,000 CAD / year
- Full-time
Role Summary: We are seeking a highly skilled and forward-thinking Lead QA Engineer to guide our global QA efforts while introducing and embedding AI-based tools and intelligent automation…
Added 1 min ago
MP
IT Director, Application Development & Support
Michael Page
Markham, ON
- $140,000 to $180,000 CAD / year
- Full-time
Lead application development, quality engineering, integrations, support, and operational teams.
Added 2 mins ago
C
Lead QA Engineer
COSMO
Remote, Canada
- $95,000 to $130,000 CAD / year
- Full-time
- Remote
Role Summary: We are seeking a highly skilled and forward-thinking Lead QA Engineer to guide our global QA efforts while introducing and embedding AI-based tools and intelligent automation…
Added 2 mins ago
Senior Application Developer (Computer Services Officer 4)
The Government of Nova Scotia
Halifax, NS
As a Senior Application Developer within the Citizen and Business Services team, you will lead the design, development, modernization, and support of enterprise-grade applications and…
Added 17 mins ago
PT
Principal Technical Program Manager
PAR Technology
Remote, Canada
- $160,000 to $190,000 CAD / year
- Full-time
- Remote
…outcomes. We are seeking an experienced Senior Program Manager to lead complex, cross-functional technology programs that support our strategic priorities and product…
Added 31 mins ago
AI
Appian BPM Developer
Apptoza Inc.
Toronto, ON
- Full-time
Lead design discussions and perform code reviews
Added 31 mins ago
P
Senior Data Warehouse Developer
Pinnacle
Toronto, ON
- Full-time
Setup and maintain DevOps pipelines committing CI/CD-driven deployments.
Added 31 mins ago
EI
Value Stream Owner
Enercare Inc.
Markham, ON
- Full-time
Lead engaging discovery sessions with business and technical teams to explore needs, challenges, and opportunities.
Added 1 hour ago
AS
Full Stack Developer
Axelon Services Corporation
Montreal, QC
- $77.93 USD / hour
- Other
Support and lead different phases of the product lifecycle including analysis, development, and testing.
Added 1 hour ago
C
IT System Architecture Specialist-EN
CAE
Montreal, QC
- Full-time
…essential. Our enterprise functions don’t just support; they lead, playing a critical role in shaping the company’s path forward and ensuring both clients and employees are ready for the…
Added 1 hour ago
RI
Technical Lead - Contact Center/Amazon Connect
Raas Infotek
Toronto, ON
- Contract
We are primarily looking for a resource with a combination of Contact Center/Amazon Connect technical and AWS DevOps capabilities. However, we are also open to considering strong individual…
Added 1 hour ago
KR
Technical Lead
KTek Resourcing
Toronto, ON
- Contract
Summary: We are primarily looking for a resource with a combination of Contact Center/Amazon Connect technical and AWS DevOps capabilities. However, we are also open to considering strong…
Added 1 hour ago
KR
Amazon Connect IVR Developer
KTek Resourcing
Toronto, ON
- Contract
We are seeking a Technical Lead with expertise in Contact Center/Amazon Connect and AWS DevOps capabilities.
Added 1 hour ago
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Principal Architect, Maestro Kinaxis Solutions, Supply Chain Planning
McKesson
Mississauga, ON
- Full-time
McKesson is seeking a Principal Architect, Maestro Kinaxis Solutions, Supply Chain Planning to lead the design, governance, and evolution of enterprise-scale supply chain planning…
Added 1 hour ago
K
Azure Platform & Integration Specialist
KPMG
Calgary, AB · AB · Lethbridge, AB · Abbotsford, BC · Burnaby, BC · Chilliwack, BC · Fort St. John, BC · Kamloops, BC · Kelowna, BC · Langley (District), BC · Prince George, BC · Quesnel, BC · Vancouver, BC · Vanderhoof, BC · Vernon, BC · Victoria, BC · Winnipeg, MB · Fredericton, NB · Moncton, NB · Saint John, NB · St. John's, NL · Hamilton, ON · Kingston, ON · London, ON · North Bay, ON · Oakville, ON · Ottawa, ON · Parry Sound, ON · Perth, ON · Sault Ste. Marie, ON · St. Catharines, ON · Sudbury, ON · Toronto, ON · Vaughan, ON · Waterloo, ON · Windsor, ON · ON · Regina, SK · Saskatoon, SK · Swift Current, SK · Langley, British Columbia · Edmonton, Alberta · Kanata, Ontario
- Full-time
Lead technology discovery, assessment, and integration for acquisitions across identity, Microsoft 365, applications, Azure, infrastructure, networks, data, and security
Added 2 hours ago
CA
Data Engineering & Platforms Manager
Canadian Addiction Treatment Centres (CATC)
Markham, ON
- Full-time
…CATC is is seeking a Manager, Data Engineering & Platforms to lead the development, operation and continuous improvement of CATC's enterprise data…
Added 2 hours ago
T
Test Analyst
TalentHub.io
Canada
- Full-time
Familiarity with manual testing techniques and defect tracking tools (e.g., JIRA, Azure DevOps, Bugzilla).
Added 2 hours ago
Senior Software Engineer
Electronic Arts
Vancouver, BC
…a technical leader and change-maker. In this role, you will lead a team of software developers transitioning from traditional infrastructure support to an automated, platform-product…
Added 2 hours ago
AWS Solution Architect
Capgemini
Toronto, ON
Lead migration of applications ETL processes databases and data lake workloads from onpremises environments to AWS
Added 2 hours ago
M
Manager - Software Development
MDA
Brampton, ON
- Full-time
Lead continuous improvement and modernization initiatives, including AI adoption, DevOps, and verification and validation (V&V).
Added 2 hours ago
IS
Generative AI Engineer
Iris Software Inc.
Toronto, ON
- Contract
Iris's Fortune 100 direct client is looking for an MLOps / AI Platform Technical Product Lead. Please find the job description below:
Added 2 hours ago
PI
Senior System Architect
PeopleToGo Inc.
Markham, ON
- $105 to $110 CAD / hour
- Contract
…design and implement solutions, establish technical standards, lead infrastructure projects, and mentor Systems…
Added 2 hours ago
H
Contact Center Consultant
HCLTech
Toronto, ON
- $100,000 to $115,000 CAD / year
- Full-time
We are primarily looking for a resource with a combination of Contact Center/Amazon Connect technical and AWS DevOps capabilities.
Added 2 hours ago
A
Senior IT Systems Engineer
arcadia
Toronto, ON
- $150,000 to $185,000 CAD / year
- Full-time
Manage AWS IAM Identity Center, Organizations, accounts and permission sets for engineering, DevOps and MLOps teams
Added 2 hours ago
T
Security Specialist-Security Architect
TEEMA
Regina, SK
- Contract
We are seeking an experienced Security Architect to lead the design, development, and implementation of enterprise-wide security solutions. The successful candidate will be responsible for…

Raas Infotek

Technical Lead - Contact Center/Amazon Connect

Toronto, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Role: Technical Lead

Location: Toronto (3 days per week onsite) EST

Past exp in telecom would be great

We are primarily looking for a resource with a combination of Contact Center/Amazon Connect technical and AWS DevOps capabilities. However, we are also open to considering strong individual profiles in Contact Center/Amazon Connect or AWS DevOps, depending on the best-fit candidate available.

Key Responsibilities

Contact Center :

Lead the design, development, implementation, and support of enterprise Contact Center solutions.
Design and review IVR, call routing, skills-based routing, queues, agent workflows, self-service, call recording, and digital channel solutions.
Provide technical leadership for voice, chat, email, messaging, and task-based customer interactions.
Design integrations between the contact center platform and CRM, APIs, authentication systems, databases, payment platforms, and other enterprise applications.
Drive improvements across customer experience, self-service containment, agent productivity, and operational efficiency.
Troubleshoot complex issues related to IVR, routing, telephony, integrations, agent experience, call failures, disconnects, and customer journeys.
Lead technical design reviews and ensure solutions meet security, scalability, resiliency, availability, and performance requirements.
Establish reusable development standards, technical governance, and engineering best practices.
Coordinate with architecture, development, QA, operations, security, network, telecom, and business teams for successful delivery.
Provide technical ownership for production issues, root cause analysis, problem management, and preventive improvements.

Amazon Connect:

Lead the design, development, configuration, and support of Amazon Connect contact center solutions.
Design and review Contact Flows, Queues, Routing Profiles, Hours of Operation, Quick Connects, Security Profiles, Prompts, and agent configurations.
Provide technical guidance for integration with AWS Lambda, Amazon Lex, DynamoDB, S3, CloudWatch, Kinesis, EventBridge, SNS/SQS, API Gateway, and Step Functions as applicable.
Lead solution design and technical reviews for new contact center features and enhancements.
Troubleshoot complex IVR, routing, integration, call-flow, and production issues.
Drive engineering standards, reusable components, code reviews, and technical governance.
Coordinate with developers, QA, architects, security teams, and business stakeholders for successful releases.

AWS DevOps:

Own and manage CI/CD pipelines for Amazon Connect and supporting AWS services.
Develop and maintain Terraform-based Infrastructure as Code (IaC) for repeatable environment provisioning and deployment.
Automate deployment of Amazon Connect configurations and AWS resources across DEV, QA/UAT, and PROD environments.
Manage source control, branching strategy, pull requests, build pipelines, release pipelines, and configuration management.
Develop scripts and automation using Python, Bash, AWS CLI, and AWS SDKs where required.
Perform deployment readiness checks, production deployments, post-implementation validation, and rollback activities.
Maintain deployment runbooks, implementation plans, rollback plans, release checklists, and operational documentation.
Troubleshoot failed Terraform deployments, CI/CD pipeline failures, configuration drift, IAM/access issues, and environment-specific problems.

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More about this job

Responsibilities

Lead the design, implementation, integration, and support of enterprise contact center solutions, including Amazon Connect features, customer interaction flows, and connections to AWS and enterprise systems. Own DevOps delivery through Terraform-based infrastructure, CI/CD automation, production releases, troubleshooting, technical governance, and coordination across engineering and business teams.

Requirements

The role calls for strong technical capability in Amazon Connect and contact center solutions, AWS DevOps, and related integrations; the posting is also open to candidates whose strongest profile is in either contact center technology or AWS DevOps. It emphasizes technical leadership, production support, Terraform and CI/CD experience, and collaboration across architecture, development, QA, operations, security, telecom, and business teams.

Skills

Amazon Connect
Contact Center Solutions
AWS DevOps
Terraform
CI/CD Pipelines
Infrastructure as Code
IVR Design
Call Routing
AWS Lambda
Python
Bash
AWS CLI
AWS SDKs
Telephony
System Integration
Production Troubleshooting

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
Contact Center
AWS DevOps
Terraform
Infrastructure as Code
CI/CD
IVR
Contact Flows
Call Routing
Skills-Based Routing
AWS Lambda
Amazon Lex
DynamoDB
Amazon S3
Amazon CloudWatch
Kinesis
EventBridge
SNS
SQS
API Gateway
Step Functions
Python
Bash
AWS CLI
AWS SDK
CRM Integration
Telephony
Production Support
Root Cause Analysis
Telecom

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