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Added 48 mins ago
NA
Security & Technology Services Manager
New Age Group
Concord, ON
- Full-time
Lead by example through active participation in support operations and technical escalations.
Added 48 mins ago
NA
Level 1 Security Systems Technician
New Age Group
Concord, ON
- Full-time
Reports to: Lead Technician/Operations Manager
Added 48 mins ago
NA
Labourer
New Age Group
Concord, ON
- $28 CAD / hour
- Full-time
The Labourer is a key member of our Field Operations team and serves as the foundation of our technician development program. Working alongside experienced technicians, Labourers support…
Added 48 mins ago
NA
Experienced Security Systems Integration Technician
New Age Group
Concord, ON
- $85,000 to $100,000 CAD / year
- Full-time
…surveillance, access control, communications, networking, and infrastructure systems. We thrive in a fast-paced environment, working on innovative and impactful projects while helping…
Added 2 hours ago
PC
Senior Associate SIEM Implementation
PwC Canada
Montreal, QC
- Full-time
Lead technical deliverables for SIEM implementation and operations including Microsoft Sentinel, Google SecOps, Palo Alto XSIAM, and Devo.
Added 2 hours ago
DC
Growth Projects Land Representative
Dasro Consulting Inc.
Calgary, AB
- Contract
…includes gas and power facilities, pipelines, and associated infrastructure. The Growth Projects life cycle also covers the transition of projects into operations, completing required land…
Added 3 hours ago
Advisor, Procurement Planning
Regional Municipality of Wood Buffalo
Fort McMurray, AB
Proven procurement experience; including construction, technology, infrastructure, operations, and maintenance projects.
Added 3 hours ago
J
Senior Manager, Credit Risk
Jobber
Remote, Canada
- Full-time
- Remote
The Senior Manager, Credit Risk will lead and grow a team of Credit Risk Analysts, owning the day-to-day operations of the credit risk function while helping build it into something more…
Added 3 hours ago
Building Maintenance - Journeyman Plumber/Gas fitter
Sunshine Village Corporation
Banff, AB
…Maintenance Supervisor (or designate) while liaising frequently with Operations, other Maintenance departments and…
Added 3 hours ago
PC
HES Specialist – Canada (East Region)
Parkland Corporation
Quebec, QC
- Full-time
Cette infrastructure essentielle complète les activités de distribution de carburant du partenariat, qui distribue plus de 15 milliards de gallons par an vers environ 11 000 points de vente…
Added 3 hours ago
PC
HES Specialist – Canada (East Region)
Parkland Corporation
Quebec, QC
- Full-time
Cette infrastructure essentielle complète les activités de distribution de carburant du partenariat, qui distribue plus de 15 milliards de gallons par an vers environ 11 000 points de vente…
Added 4 hours ago
BU
De Novo Retail Relationship Banker
BMO U.S.
Toronto, ON
- Full-time
Takes a lead in proactively engaging with existing customers and prospects by providing needs-based assessments to grow loyalty and identify immediate / future opportunities.
Added 4 hours ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Ottawa, ON
- $52,500 CAD / year
- Full-time
Launch Your Career. Learn the Business. Lead Your Own Team.
Added 5 hours ago
DC
Team Leader, Deployed Operations
Defence Construction Canada
Ottawa, ON
- Full-time
The Team Leader, Deployed Operations, leads and manages DCC’s deployed operations program. The incumbent supervises the delivery of DCC services to support of overseas infrastructure…
Added 5 hours ago
DG
Software Engineering Architect
Dexterra Group
Calgary, AB
- Full-time
Dexterra Group (TSX: DXT) is a leading provider of support services and infrastructure support solutions across Canada and the United States. Through our diverse businesses, we deliver…
Added 5 hours ago
DG
Software Engineering Architect
Dexterra Group
Mississauga, ON
- Full-time
Dexterra Group (TSX: DXT) is a leading provider of support services and infrastructure support solutions across Canada and the United States. Through our diverse businesses, we deliver…
Added 5 hours ago
C
Maintenance Manager
Civeo
AB · Edmonton International Airport
- Full-time
Civeo Installations is seeking a results-driven and customer-focused Maintenance Manager to lead the planning, development, and execution of maintenance programs across our operations.…
Added 5 hours ago
NM
Superintendent Technical Services, Red Chris Block Cave
Newmont Mining Corporation
Dease Lake 9, BC
- Full-time
You will lead integrated planning across shift, weekly, monthly, quarterly, annual and life-of-mine horizons. By connecting mining, construction, infrastructure and operational readiness…
Added 6 hours ago
H
Civil Engineer
HDR
Richmond Hill, ON · Toronto, ON
- Full-time
…Engineering Services Group, you’ll help design the critical infrastructure that supports the digital age and shapes the spaces where people work, connect, and thrive. From high-performance…
Added 7 hours ago
H
eTrading Engineering Lead
HSBC
Toronto, ON
- $111,300 to $166,900 CAD / year
- Full-time
Build continuous integration and continuous delivery (CI/CD) workflows and automated, version-controlled infrastructure delivery aligned to a Network Development and Operations (NetDevOps)…
Added 7 hours ago
WH
Lead, WELLTrust Consent & Patient Experience Program
WELL Health Technologies Corp. (TSX: WELL)
Vancouver, BC
- $115,000 to $135,000 CAD / year
- Full-time
Position Title: Lead, WELLTrust Consent & Patient Experience Program
Added 7 hours ago
H
Sr Procurement Project Specialist
Honeywell
Markham, ON
- Full-time
Support construction, commissioning, and long‑term operations phases typical of Healthcare and Government infrastructure programs.
Added 7 hours ago
W
Senior Civil Engineer
Worley
Edmonton, AB · Calgary, AB
- Full-time
As a Senior or Principal Civil Engineer, you will lead and deliver civil engineering solutions for environmental remediation, landfill, closure, restoration, and related infrastructure…
Added 8 hours ago
L
Future Opportunity - Senior Superintendent, Major Projects
Ledcor
Toronto, ON
- Full-time
Ensures all projects follow Ledcor’s Construction Operations Manual and lead the development of the Project Quality Program (PQP), ensuring PEP conformance.
Added 8 hours ago
TM
Water Management Lead
Talamore Mining
Whitehorse, YT
- Full-time
Lead and direct environment, engineering, permitting, and operations team members and consultants who are developing the overall site water balance. Drive accountability based on data…

Raas Infotek

Technical Lead - Contact Center/Amazon Connect

Toronto, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Role: Technical Lead

Location: Toronto (3 days per week onsite) EST

Past exp in telecom would be great

We are primarily looking for a resource with a combination of Contact Center/Amazon Connect technical and AWS DevOps capabilities. However, we are also open to considering strong individual profiles in Contact Center/Amazon Connect or AWS DevOps, depending on the best-fit candidate available.

Key Responsibilities

Contact Center :

Lead the design, development, implementation, and support of enterprise Contact Center solutions.
Design and review IVR, call routing, skills-based routing, queues, agent workflows, self-service, call recording, and digital channel solutions.
Provide technical leadership for voice, chat, email, messaging, and task-based customer interactions.
Design integrations between the contact center platform and CRM, APIs, authentication systems, databases, payment platforms, and other enterprise applications.
Drive improvements across customer experience, self-service containment, agent productivity, and operational efficiency.
Troubleshoot complex issues related to IVR, routing, telephony, integrations, agent experience, call failures, disconnects, and customer journeys.
Lead technical design reviews and ensure solutions meet security, scalability, resiliency, availability, and performance requirements.
Establish reusable development standards, technical governance, and engineering best practices.
Coordinate with architecture, development, QA, operations, security, network, telecom, and business teams for successful delivery.
Provide technical ownership for production issues, root cause analysis, problem management, and preventive improvements.

Amazon Connect:

Lead the design, development, configuration, and support of Amazon Connect contact center solutions.
Design and review Contact Flows, Queues, Routing Profiles, Hours of Operation, Quick Connects, Security Profiles, Prompts, and agent configurations.
Provide technical guidance for integration with AWS Lambda, Amazon Lex, DynamoDB, S3, CloudWatch, Kinesis, EventBridge, SNS/SQS, API Gateway, and Step Functions as applicable.
Lead solution design and technical reviews for new contact center features and enhancements.
Troubleshoot complex IVR, routing, integration, call-flow, and production issues.
Drive engineering standards, reusable components, code reviews, and technical governance.
Coordinate with developers, QA, architects, security teams, and business stakeholders for successful releases.

AWS DevOps:

Own and manage CI/CD pipelines for Amazon Connect and supporting AWS services.
Develop and maintain Terraform-based Infrastructure as Code (IaC) for repeatable environment provisioning and deployment.
Automate deployment of Amazon Connect configurations and AWS resources across DEV, QA/UAT, and PROD environments.
Manage source control, branching strategy, pull requests, build pipelines, release pipelines, and configuration management.
Develop scripts and automation using Python, Bash, AWS CLI, and AWS SDKs where required.
Perform deployment readiness checks, production deployments, post-implementation validation, and rollback activities.
Maintain deployment runbooks, implementation plans, rollback plans, release checklists, and operational documentation.
Troubleshoot failed Terraform deployments, CI/CD pipeline failures, configuration drift, IAM/access issues, and environment-specific problems.

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More about this job

Responsibilities

Lead the design, implementation, integration, and support of enterprise contact center solutions, including Amazon Connect features, customer interaction flows, and connections to AWS and enterprise systems. Own DevOps delivery through Terraform-based infrastructure, CI/CD automation, production releases, troubleshooting, technical governance, and coordination across engineering and business teams.

Requirements

The role calls for strong technical capability in Amazon Connect and contact center solutions, AWS DevOps, and related integrations; the posting is also open to candidates whose strongest profile is in either contact center technology or AWS DevOps. It emphasizes technical leadership, production support, Terraform and CI/CD experience, and collaboration across architecture, development, QA, operations, security, telecom, and business teams.

Skills

Amazon Connect
Contact Center Solutions
AWS DevOps
Terraform
CI/CD Pipelines
Infrastructure as Code
IVR Design
Call Routing
AWS Lambda
Python
Bash
AWS CLI
AWS SDKs
Telephony
System Integration
Production Troubleshooting

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
Contact Center
AWS DevOps
Terraform
Infrastructure as Code
CI/CD
IVR
Contact Flows
Call Routing
Skills-Based Routing
AWS Lambda
Amazon Lex
DynamoDB
Amazon S3
Amazon CloudWatch
Kinesis
EventBridge
SNS
SQS
API Gateway
Step Functions
Python
Bash
AWS CLI
AWS SDK
CRM Integration
Telephony
Production Support
Root Cause Analysis
Telecom

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