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Client Service Coordinator
Bayshore
Thunder Bay, ON
Are you passionate about making a difference in patient care? Join our dynamic team as a Client Scheduling Coordinator and be the vital link between patients, families, and healthcare…
Added 15 mins ago
SP
Senior Safety Coordinator [SK-15326]
Shirley Parsons
Toronto, ON
- $100,000 to $110,000 CAD / year
- Full-time
A leading construction company is seeking an experienced Senior Safety Coordinator to support a major project in Toronto. This role offers the opportunity to provide hands-on field safety…
Added 15 mins ago
RS
Facilities Service Coordinator/Dispatch Coordinator
Radiant Systems Solutions, Inc
Toronto, ON
- Contract
Rotating 12-hour shifts may be required
Added 15 mins ago
CO
Project Coordinator (Two-Year Term)
Commissionaires Ottawa
Ottawa, ON
- Temporary
…support our staff, clients, and mission. We are seeking a Project Coordinator to join our Project Management Office (PMO) and keep our portfolio of projects organized, documented, and on…
Added 15 mins ago
KS
Buyer Coordinator
Kelly Services (Canada), Ltd.
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- $55,000 to $63,000 CAD / year
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Kelly Services is seeking a motivated and detail-oriented Buyer Coordinator for our client, a manufacturing organization located in Markham, Ontario.
Added 15 mins ago
VC
K-7 Educational Assistants On-Call (EAOC)
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…Assistant on-call is supervised by the Inclusive Education Coordinator and works with teachers to support student…
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Business Analyst (Two-Year Term)
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High School Educational Assistants On-Call (EAOC)
Vancouver Christian School
Vancouver, BC
- Full-time
…Assistant is supervised by the High School Inclusive Education Coordinator and works with teachers to support student…
Added 31 mins ago
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Team Lead, LTL Carrier Development
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The Team Lead for LTL Carrier Development is to provide day-to-day leadership and oversight over a pod of LTL Carrier Coordinator(s) and LTL Carrier Analyst(s). This individual will be…
Added 45 mins ago
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Fashion Design Assistant
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- Full-time
JOB DESCRIPTION: Fashion Project Coordinator/Design Assistant
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Project Coordinator / Scheduler
Selco Elevators Ltd
Ajax, ON
- Full-time
Post-secondary degree in a technical or business field
Added 45 mins ago
Quality & Compliance Coordinator
Halton Region
Oakville, ON
This position is eligible for the Hybrid Work Program, with a minimum requirement of three (3) days per week onsite
Added 45 mins ago
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Project Coordinator
Stantec
Toronto, ON
- Full-time
As a Project Coordinator, you will play a key role in supporting the successful delivery of projects by working closely with Project Managers and engineering teams. You will be responsible…
Added 45 mins ago
Talent Management Coordinator
Government of Alberta
AB
The Leadership and Talent Management Branch is seeking a temporary Talent Management Coordinator to support corporate talent processes for Alberta Public Service senior leaders. Reporting…
Added 1 hour ago
MM
Coordinator, Operations
Magna Mining Inc.
Sudbury, ON · Greater Sudbury, ON
- Full-time
There’s a lot happening at Magna Mining, and we’re looking for a Coordinator, Operations to join our McCreedy West Mine.
Added 1 hour ago
LB
Program & Administrative Coordinator
Learning Buddies Network
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- Full-time
The Program and Administrative Coordinator supports registration, family communication, site logistics and administration to keep LBN’s programs running smoothly.
Added 1 hour ago
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Specialist, Events and Sponsorships
Davies Ward Phillips & Vineberg LLP
Toronto, ON
- Full-time
…lawyer visibility, and provides day-to-day guidance to the Coordinator. This is an existing…
Added 1 hour ago
VL
Office Coordinator
Valent Legal Personal Injury Lawyers
Halifax, NS
- Full-time
Hold a post-secondary certificate, diploma, or degree in Office Administration, Business Administration, or a related field, or an equivalent combination of education and experience
Added 1 hour ago
GO
Aquaculture & Fisheries Policy Coordinator
Government of Prince Edward Island
Charlottetown, PE
- $80,652 to $99,158 CAD / year
- Full-time
Master’s Degree in a related field such as public policy, public administration, aquaculture, fisheries or other research-based Master’s degrees including but not limited to, strategic…
Added 1 hour ago
GV
Technicien de chantier
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Hands-on field maintenance and repair activities, as well as leading GIS refurbishment and service projects
Added 1 hour ago
Safety, Compliance & Fleet Coordinator - Fastfrate (Toronto)
Fastfrate Group
Woodbridge, ON
2+ years in a related Health & Safety, compliance field
Added 1 hour ago
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Indigenous Healing Circle (IHC) Coordinator
Native Womens Centre
Hamilton, ON
- Full-time
Job Title: Indigenous Healing Circle (IHC) Coordinator
Added 1 hour ago
Real Estate & Facilities Coordinator
Talent Acquisition Team at Westland Insurance. Text reply only.
Surrey, BC
We’re searching for a Real Estate & Facilities Coordinator. Are you searching for new possibilities?
Added 1 hour ago
ECH - Coordinator, Sales Operations
The Employee Experience Team
Vaughan, ON
Empire Homes is seeking a Coordinator, Sales Operations to provide administrative and operational support to the sales team. This role is responsible for coordinating sales activities, and…
Added 1 hour ago
HN
Business Development Coordinator - Nutraceutical Industry
Herbaland Naturals
Richmond, BC
- Full-time
This is a full-time Monday - Friday in office position with travel required

Radiant Systems Solutions, Inc

Facilities Service Coordinator/Dispatch Coordinator

Toronto, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Dec 13, 2026
Posting language: English
Posted: Nov 13, 2026

Original job description

Job ID: JCI2JP00016786

Job Title: Facilities Service Coordinator/Dispatch Coordinator

Duration: 12 months

Location: 1215 Wilson Ave, Toronto, ON, CAN M3M 0A7(This is NOT a hybrid/remote position - must report to work in person at a hospital)

Labor Type Admin/Clerical

Hours per Day: 12

Hours per Week: 40

Working Hours Varies: 8:00am-4:00pm, 7:00am-7:00pm or 7:00pm-7:00am

It is shift work and schedule will change so we need someone with flexibility to work evenings, weekends, stat holidays

We do require good verbal communication skills (there will be a verbal skills assessment during interview) as there is a requirement to conduct overhead paging for hospital code announcements so this person will need to be able to execute proper enunciation

This is NOT a hybrid/remote position - must report to work in person at a hospital

SUMMARY:

The Facilities Services Customer Center Operator provides customer service and front-line support to the Johnson Controls P3 client site of Humber Hospital with respect to the maintenance and operations of their building(s). Specific responsibilities include, but are not limited to, handling inbound service requests received via telephone, email and web interface and initiating work orders to support timely fulfillment and resolution of client requests.
The Dispatch Centre is a critical environment responsible for receiving and dispatching facilities service requests for its clients 24/7/365. The work environment is fast-paced and client-service focused. In order to ensure ongoing performance success, Dispatch Centre team members are measured against service delivery metrics.

Key Responsibilities

Service Request Management

Learn client account details, service request/work order management systems, telephony systems, and Dispatch Centre policies, processes, and operating procedures.
Receive service requests and create work orders for appropriate internal and external service providers.
Assess and accurately assign priority levels to facilitate timely resolution of service requests.
Relay critical information to front-line facility managers and service providers.
Support the proper processing, dispatching, and communication of work order information.

Troubleshooting & Coordination

Learn and apply troubleshooting techniques to address service-related issues.
Communicate effectively with:
Internal technicians
Facility Managers
External service providers
Landlords
Other relevant stakeholders
Escalate issues appropriately and follow established procedures for resolution.

Customer Service

Provide professional, timely, and courteous customer service to clients and stakeholders.
Maintain a strong customer-service orientation while managing multiple requests in a fast-paced environment.

Team & Operational Support

Participate in Dispatch Centre programs and continuous improvement initiatives.
Maintain strict confidentiality of client and company information.
Conduct all work in a professional and ethical manner.
Demonstrate Dispatch Centre capabilities to prospective clients and candidates by facilitating monitored live call participation when required.
Provide training and support to new team members as needed.
Perform other duties as assigned.

Work Schedule Requirements

Must be available to work in a 24/7/365 operational environment.
Rotating 12-hour shifts may be required.
Open availability for:
Days
Evenings
Weekends
Holidays

Minimum Education

High School Diploma or equivalent.
Completion of a specialized technical or business-related course.

Required Experience

Minimum of one (1) year of related experience in customer service, dispatching, call center operations, facilities services, or a related field.

Knowledge, Skills & Abilities

Communication

Strong verbal and written English communication skills.
Demonstrated proficiency in grammar, spelling, and punctuation.
Ability to communicate clearly and professionally with customers and stakeholders.

Customer Service

Strong customer-service orientation.
Proven ability to provide excellent service in a fast-paced environment.
Ability to manage difficult situations professionally and effectively.

Technical Skills

Proficient keyboarding and data-entry skills.
Ability to navigate multiple computerized systems simultaneously while engaging in verbal communication with clients.
Comfortable learning and utilizing work order management systems, telephony systems, and other technology platforms.

Core Competencies

Strong attention to detail.
Ability to prioritize and manage multiple tasks.
Problem-solving and troubleshooting skills.
Ability to work independently and as part of a team.
Adaptability in a dynamic, high-volume environment.
Commitment to confidentiality and professionalism.

Work Environment

This position operates within a high-volume Dispatch Centre responsible for managing facility service requests 24 hours a day, 365 days a year. Success in the role requires the ability to work effectively under pressure, maintain accuracy, and consistently deliver exceptional customer service while meeting established performance metrics.

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More about this job

Responsibilities

Receive service requests through phone, email, and web channels, create and prioritize work orders, and dispatch them to appropriate service providers. Coordinate with facility teams and stakeholders, troubleshoot and escalate issues, and deliver professional customer service in a 24/7 dispatch environment.

Requirements

Requires a high school diploma or equivalent and completion of a specialized technical or business-related course, plus at least one year of related experience. Candidates need strong English communication and customer-service skills, accurate data-entry abilities, and availability for rotating shifts that may include evenings, weekends, and holidays.

Skills

Verbal Communication
Written Communication
Customer Service
Dispatching
Work Order Management
Call Center Operations
Data Entry
Keyboarding
Troubleshooting
Prioritization
Multitasking
Attention To Detail
Confidentiality
Problem-Solving
Adaptability
Overhead Paging

Visa sponsorship

Not detected in the job text

Keywords

Facilities Services
Dispatch Centre
Customer Service
Service Requests
Work Orders
Work Order Management Systems
Telephony Systems
Call Center Operations
Dispatching
Facilities Maintenance
Building Operations
Service Providers
Facility Managers
Troubleshooting
Issue Escalation
Overhead Paging
Data Entry
Keyboarding
Service Delivery Metrics
Confidentiality
Rotating Shifts
24/7/365 Operations
Hospital
Client Support

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Jobs in Canada