Job Description – Project Manager (IM-related Level 2)
Position Details
Job Title: Project Manager (IM-related Level 2)
Location: Victoria, British Columbia, Canada
Duration: 12 Months
Working Hours: 35 hours per week (7 hours per day)
Work Arrangement: Hybrid – one day per week onsite in Victoria, BC. The consultant must also be available to attend urgent or time-sensitive onsite meetings within one business day when required.
Start Availability: Candidates must be available to start within two weeks of the anticipated start date.
Project Overview
Our client, a public-sector organization, is undertaking a government-wide payment systems transformation initiative to transition its existing payment card processing services to a new payment processing platform.
The initiative involves multiple ministries, business units, technical teams, third-party vendors and payment service providers.
The project covers both in-person card payment solutions and online payment channels used by the public to make payments through government applications.
The transition involves approximately:
- 480 merchant accounts.
- 460 Point of Sale (POS) terminals.
- 1,000 PIN pads.
- 50 e-commerce applications requiring payment gateway migration and integration.
The project also requires coordination with a separate Treasury Management System (TMS) modernization initiative to ensure financial system integration and operational continuity.
The Project Manager will oversee project planning, stakeholder coordination, implementation activities, migration dependencies, risk management and successful delivery within established timelines, budgets and resource constraints.
Key Responsibilities
1. Project Kickoff and Governance
- Establish project governance structures, teams and stakeholder engagement models.
- Develop detailed project plans, schedules, timelines and milestones.
- Prepare stakeholder communication and engagement plans.
- Coordinate implementation activities across business units, technical teams and external vendors.
- Identify, assess, mitigate and manage project risks.
2. Merchant and Financial Systems Setup
- Coordinate merchant account setup and financial system configurations.
- Manage the creation of merchant numbers, location IDs and financial coding structures.
- Coordinate payment processing interfaces with financial systems and mainframe environments.
- Oversee revenue, chargeback and transaction reporting configurations.
3. Payment Hardware Migration
- Manage the migration and replacement of POS terminals and PIN pads.
- Coordinate hardware deployment across participating business units and locations.
- Work with technical and business teams to ensure system compatibility.
- Coordinate payment processing testing, certification and implementation activities.
- Manage dependencies with related financial system modernization projects.
4. E-commerce and Payment Gateway Migration
- Coordinate the migration of online payment channels to the new payment gateway.
- Work with technical teams and business stakeholders to manage application integrations.
- Coordinate third-party application migration activities.
- Manage application testing, certification and production cutover schedules.
- Ensure successful integration and validation of online payment solutions.
5. Operations and Access Management
- Coordinate user access to payment processing platforms.
- Develop training plans for business users and operational teams.
- Establish train-the-trainer approaches for end users.
- Coordinate chargeback, retrieval and exception management processes.
- Ensure operational procedures, reporting and support documentation are completed.
6. PCI Compliance and Risk Management
- Coordinate with compliance teams to incorporate PCI requirements into the project plan.
- Ensure payment security and compliance requirements are addressed.
- Monitor project risks, issues and dependencies.
- Ensure compliance documentation and audit readiness activities are completed.
Mandatory Qualifications and Experience
Candidates must demonstrate the following:
- Minimum 3 years of experience within the last 7 years as a Project Manager in one or more project management knowledge areas, including:
- Project Integration Management.
- Project Scope Management.
- Project Time Management.
- Project Cost Management.
- Project Quality Management.
- Project Human Resource Management.
- Project Communications Management.
- Project Risk Management.
- Project Procurement Management.
- Undergraduate degree in Business Administration, Information Technology, Engineering, Science or another technology-related field. Recognized professional designations such as CA, CMC, CMA, CGA or CFA may be considered as an alternative.
- Demonstrated experience using project management tools and technologies, such as Microsoft Project.
- Experience managing at least three projects, each lasting eight months or longer, demonstrating:
- Strong communication skills.
- Stakeholder management across multiple groups with diverse interests.
- Ability to build consensus on project scope, objectives and responsibilities.
- Experience liaising with management and business stakeholders.
- Three or more years of experience managing multidisciplinary teams involving business staff, professional employees, middle managers and external contractors.
- Experience developing feasibility studies, business cases and Treasury Board submissions.
- Experience preparing:
- Project charters.
- Master project plans.
- Risk analysis and risk management plans.
- Resource coordination plans.
- Contractor coordination plans.
- Experience managing project change requests and budget requests, including cost estimates, schedules, resources, deliverables and dependencies across multiple projects.
Project Management Experience
Candidates should demonstrate experience delivering projects with the following characteristics:
- Medium complexity and sensitivity.
- Multiple stakeholders and cross-functional teams.
- Government, public-sector, Crown corporation, municipal or agency environments.
- Defined project timelines, budgets and resource constraints.
- Projects involving multiple business units and external stakeholders.
- Projects with an impact across government, the public sector and private-sector organizations.
Nice-to-Have Qualifications
1. Leadership and Stakeholder Management
- Experience leading project teams and committees.
- Experience facilitating meetings with clients, project teams and vendors.
- Ability to manage stakeholder expectations and resolve conflicting priorities.
2. Communication Skills
- Strong verbal and written communication skills.
- Experience facilitating virtual meetings and group discussions.
- Ability to manage discussions involving multiple stakeholders.
- Strong meeting documentation and action-item tracking.
- Microsoft PowerPoint presentation skills.
3. Reporting and Documentation
- Microsoft Excel reporting and data presentation.
- Experience preparing project status reports and presentations.
- Strong project documentation and reporting capabilities.
4. Issue and Conflict Resolution
- Experience facilitating issue-resolution discussions.
- Ability to balance client and vendor expectations.
- Ability to maintain project scope, timelines and budget while resolving conflicts.
5. Industry Experience
- Banking and financial services industry experience.
- Payment card processing and merchant services.
- POS terminal and PIN pad migration.
- Payment gateway implementation and e-commerce integrations.
- PCI compliance and audit readiness.
- Treasury Management Systems and financial system integrations.
Key Deliverables
The successful consultant will be expected to deliver:
- Project governance structure and detailed project schedule.
- Stakeholder communication and engagement plan.
- Project risk register and mitigation plans.
- Merchant account inventory and financial coding configurations.
- POS terminal and payment hardware migration.
- Payment processing testing and certification.
- E-commerce application and payment gateway migration.
- Third-party integration validation and production cutover.
- User access setup and training documentation.
- Chargeback, retrieval and operational reporting procedures.
- PCI compliance planning and audit readiness documentation.
Ideal Candidate Profile
The ideal candidate is an experienced Project Manager with a strong background in public-sector project delivery, financial systems transformation, stakeholder management and technology implementation.
Candidates with previous experience in banking, payment processing, merchant services, POS deployments, payment gateway migrations and PCI compliance will be highly preferred.
The candidate must demonstrate strong leadership, communication, planning, risk management and cross-functional coordination capabilities, along with the ability to manage multiple project dependencies and deliver within strict deadlines.
Work Location: Victoria, BC (one day onsite per week).
Contract Duration: 12 Months.
