Service Administrator III

Service Administrator III

Location: Sparwood, British Columbia – On-site

Duration: (2+ months)

Schedule: Monday–Friday, 40 hours per week, standard business hours

Hours: 8 hours/day

Extension: Strong possibility

Position Overview

We are seeking a Service Administrator III to provide administrative and operational support within a service/branch environment.

The role will primarily focus on technician time submission, payroll support, invoicing, work orders, service documentation, and other administrative activities required to support day-to-day operations.

Key Responsibilities

• Submit and track technician hours for payroll processing.
• Assist with invoicing and related administrative activities.
• Create basic work orders in the appropriate systems.
• Maintain accurate customer, equipment, and service information.
• Gather and enter required information into service systems.
• Provide basic status updates when required.
• Maintain accurate service documentation and records.
• Work effectively with employees, customers, and other stakeholders as required.
• Assist with additional branch/service administrative duties.

Required Skills and Qualifications

• Strong computer skills.
• Good verbal and written communication skills.
• Ability to work effectively with a variety of personalities.
• Strong organizational and administrative skills.
• Attention to detail and accuracy.
• Ability to maintain and manage service-related documentation.
• High school diploma, secondary education, or equivalent relevant experience.

Nice-to-Have Skills

• Knowledge of engines or mechanical equipment.
• Experience in a heavy equipment, diesel, automotive, or industrial service environment.
• Experience with work orders or service management systems.
• Experience with invoicing or billing.
• Experience with technician timekeeping or payroll support.
• Experience with warranty or service documentation.

Preferred Competencies

• Effective communication
• Customer focus
• Conflict management
• Relationship building
• Organization and follow-through
• Problem solving
• Financial awareness
• Ability to build trust and work collaboratively

Work Environment

This is an on-site position in Sparwood, British Columbia, operating Monday through Friday during standard business hours.

Candidates should be comfortable working in a service/branch environment and supporting multiple administrative priorities.