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Added 10 mins ago
Senior Manager, Taxation
Metergy Solutions
Toronto, ON
…together with a rock-solid, recession-proof business that has a 45 year track record. We’re a technology company that drives huge carbon emission reductions. This is a once-in-a-career…
Added 40 mins ago
MH
Event Marketing Manager
MedMe Health
Toronto, ON
- $70,000 to $100,000 CAD / year
- Full-time
As Event Marketing Manager, you will turn that calendar into a well-run program. You’ll help decide how MedMe should show up at each event, manage the preparation and logistics, and make…
Added 40 mins ago
GD
DYNAMITE - Team Leader PT - Metropolis at Metrotown
Groupe Dynamite, Inc Garage
Burnaby, BC
- Part-time
Reporting to the Store Manager, your main focus as a Team Lead is contributing to your store success by promoting a positive shopping experience for each customer, which will build and…
Added 40 mins ago
GD
DYNAMITE - Team Leader PT - Orchard Park Shopping Centre
Groupe Dynamite, Inc Garage
Kelowna, BC
- Part-time
Reporting to the Store Manager, your main focus as a Team Lead is contributing to your store success by promoting a positive shopping experience for each customer, which will build and…
Added 40 mins ago
GD
GARAGE - Sales Team Leader FT - Carrefour Richelieu
Groupe Dynamite, Inc Garage
Saint-Jean-sur-Richelieu, QC
- Full-time
Reporting to the Store Manager, your main focus as Sales Team Lead is to promote a positive shopping experience for each customer, while leading and inspiring a high-performing team to…
Added 55 mins ago
Patient Care Coordinator - Registered Nurse - Rehab Units - Queens Park Care Centre
Fraser Health
New Westminster, BC
Queens Park Care Centre (QPCC) is located in New Westminster and provides rehabilitation services, an adult day program and a long-term care community. QPCC has an outpatient rehab service…
Added 1 hour ago
MC
Manager, Community Partnerships (Events)
Make-A-Wish Canada
Halifax, NS
- Full-time
Employee Wellness Program and other corporate discounts
Added 1 hour ago
Sr. Account Manager - West
United Services Group
Vancouver, BC · Kelowna, BC · BC
We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.
Added 4 hours ago
TC
Program Supervisor, Full Time
Taproot Community Support Services
Port Alberni, BC
- Full-time
The Program Supervisor will assist with recruitment, selection, orientation, training, and monitoring. In addition to completing supervision tasks, supporting contractors as required,…
Added 5 hours ago
OP
Model Developer
Ontario Power Generation
Toronto, ON
- Full-time
Education Level: Four-year university degree in a relevant discipline, supplemented by at least one additional year of specialized study or equivalent advanced education.
Added 5 hours ago
FT - Outreach Worker (Victoria St. Phase 2)
Connective
Prince George, BC
Reports and is accountable to the Program Manager or their designate
Added 6 hours ago
NS
Registered Pharmacy Technician - Pyxis Support
Nova Scotia Health Authority
Dartmouth, NS
- Full-time
Completion of a recognized Pharmacy Technology Program (accredited program preferred) or equivalent experience (one-year full-time experience as a hospital pharmacy practice assistant OR…
Added 6 hours ago
NS
Care Team Assistant - Long Term Care
Nova Scotia Health Authority
Halifax, NS
- Full-time
Reporting to the Health Services Manager and working under the supervision or direction of regulated health professionals, the Care Team Assistant provides direct, hands-on care based on…
Added 7 hours ago
Maple Ridge ICM - Indigenous Cultural Liaison Support Worker (Mon-Sat Days)
RainCity Housing and Support Society
Maple Ridge, BC
5 days of paid leave for Indigenous Employees for Ceremonial, Cultural, and Spiritual events per year
Added 9 hours ago
GD
DYNAMITE - Team Leader PT - Metropolis at Metrotown
Groupe Dynamite
Burnaby, BC
- Full-time
Reporting to the Store Manager, your main focus as a Team Lead is contributing to your store success by promoting a positive shopping experience for each customer, which will build and…
Added 10 hours ago
Quality Control Technician - 12 month-term
BWXT
Ottawa, ON
BWXT Medical Ltd. is seeking a detail-oriented and driven R5 Quality Control Technician - 12 month-term to join our dynamic team at our production facility in Kanata, Ontario.
Added 10 hours ago
Biltmore- Program Manager (Mon-Fri Days)
RainCity Housing and Support Society
Vancouver, BC
The Program Manager oversees program development and the daily operations of the site and program. The Manager develops, implements, monitors, and evaluates the program policies,…
Added 11 hours ago
BP
Head of RISK IRC Canada
BNP Paribas
Montreal, QC
- Full-time
Mental‑Health Support – Up to $5,000 per year for sessions with mental‑health practitioners, plus unlimited access through our Employee Assistance Program.
Added 11 hours ago
OD
Registered Early Childhood Educator (RECE) - TERM - Sawmill Creek ES - CORE/AM (7:15-2:45)
Ottawa-Carleton District School Board (OCDSB)
Ottawa, ON
- Part-time
…quality and effective play-based education to support enhanced learning and cognitive, emotional and social development for Junior and Senior Kindergarten students in a full-day Early…
Added 11 hours ago
RC
Accounting Manager
Regent Christian Academy
Surrey, BC
- $90,000 to $100,000 CAD / year
- Contract
Regent Christian Academy Society serves children and families across our campus schools, online school, and early learning programs. We focus on strong academics, whole-child development,…
Added 11 hours ago
OD
Registered Early Childhood Educator (RECE) - TERM - Viscount Alexander PS - CORE/PM (10:45am - 6:15pm)
Ottawa-Carleton District School Board (OCDSB)
Ottawa, ON
- Part-time
…quality and effective play-based education to support enhanced learning and cognitive, emotional and social development for Junior and Senior Kindergarten students in a full-day Early…
Added 11 hours ago
OD
Registered Early Childhood Educator (RECE) - TERM - Sawmill Creek ES- CORE/PM (10:15-5:45 )
Ottawa-Carleton District School Board (OCDSB)
Ottawa, ON
- Part-time
…quality and effective play-based education to support enhanced learning and cognitive, emotional and social development for Junior and Senior Kindergarten students in a full-day Early…
Added 11 hours ago
OD
Registered Early Childhood Educator (RECE) - TERM - Stephen Leacock PS - CORE (7:30AM-3:00PMpm)
Ottawa-Carleton District School Board (OCDSB)
Ottawa, ON · Kanata, ON
- Part-time
…quality and effective play-based education to support enhanced learning and cognitive, emotional and social development for Junior and Senior Kindergarten students in a full-day Early…
Added 11 hours ago
Manager, Community Partnerships (Events)
Make-A-Wish Canada / Rêves d'enfants Canada
Halifax, NS
Employee Wellness Program and other corporate discounts
Added 11 hours ago
Manager, Community Partnerships
Make-A-Wish Canada / Rêves d'enfants Canada
Dartmouth, NS
Employee Wellness Program and other corporate discounts

Radius Fire Protection

Customer Account Manager (Fire Protection Services)

Richmond, BC, Canada

Compensation: The starting wage is $25.00/hour, dependent on experience. · Full-time

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Job details

Pay: Compensation: The starting wage is $25.00/hour, dependent on experience.
Job type: Full-time
Apply by: Oct 18, 2026
Posting language: English
Posted: Aug 5, 2026

Original job description

Position Details

As an Customer Account Manager (Fire Protection Services), you are responsible for managing and developing a portfolio of fire service accounts. This role requires strong relationship-building skills, proactive account planning, and the ability to serve as a customer advocate. The ideal candidate will deliver exceptional service through prompt communication, inside sales activities, and in-person client engagement, representing company values and contributing to operational excellence.

If you are looking for a meaningful career that is actively involved in keeping our community safe, this could be your dream role.

Compensation: The starting wage is $25.00/hour, dependent on experience.

Apply now

Incentives

Stability & Growth: As an essential service, we remained fully operational throughout the pandemic - supporting our communities when they needed us most. With steady year-over-year growth and exciting expansion plans on the horizon, now is a great time to join us.
Comprehensive Benefits Package: Enjoy extended health and dental coverage, RRSP matching, a monthly profit-sharing bonus, and access to our Employee & Family Assistance Program.
Career Development: We’re passionate about your growth. Take advantage of paid internal and external training, plus continuous learning opportunities to grow your career within the organization.
Vibrant Team Culture: We know how to have fun - It’s part of our DNA! From team outings and pub nights to virtual game sessions, spirit weeks, and community volunteer events. You’ll feel connected, supported, and celebrated.
Make a Real Impact: Your voice matters here. We love seeing team members bring forward ideas and watch them come to life. You’ll be empowered to make meaningful contributions every day.
Be Proud of Where You Work: We have a strong reputation and are proud to be a trusted name in the communities we serve. When you join our team, you’re part of something bigger.

‍

Job Description

Manage a portfolio of fire service accounts, driving client satisfaction and retention through strong, professional relationships.
Function as the primary contact for all client communications - phone, email, and onsite - ensuring prompt and effective responses.
Execute inbound/outbound engagement to identify customer needs, recommend fire safety solutions, and develop sales opportunities
Conduct site visits and client meetings to review account performance, resolve issues, and identify new service or sales opportunities.
Lead initiative-taking account planning by assessing client needs and implementing strategies that deliver ongoing value.
Resolve client issues quickly by coordinating with cross-functional teams and ensuring prompt follow-up.
Follow up on leads and support individual and team sales goals.
Maintain accurate, up-to-date CRM records of all client interactions, account activities, and sales progress.
Collaborate with colleagues to enhance service quality, share market insights, and achieve team goals.
Represent company values through collaboration, participation in planning sessions, and ongoing professional development.
Please note this is not an exhaustive list and other responsibilities may be required.

‍

Apply now

Requirements

1–3 years of experience in account management, inside sales, and/or customer service; experience in a service-based environment or the fire protection industry is considered an asset.
Strong interpersonal, verbal, and written communication skills, with the ability to build trust, listen effectively, and present solutions clearly - even under pressure.
Relationship-first mindset, focused on building long-term partnerships and “customers for life.”
Proactive, solutions-oriented, and action-driven, with the ability to anticipate customer needs, follow up on opportunities, and contribute to account growth.
Strong organizational skills, diligence, and attention to detail, with experience using CRM tools and Microsoft Office to manage pipelines, activities, and documentation.
Able to work both independently and collaboratively, partnering with Sales, Operations, and Scheduling to support inside sales and a positive team culture.
Valid driver’s licence and ability to conduct site visits as required.
Demonstrates and champions our Company DNA, embodying our values and contributing as a key collaborator.

‍

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More about this job

Responsibilities

Manage a portfolio of fire service accounts, serving as the primary client contact and building relationships that support customer satisfaction, retention, and account growth. Identify customer needs and sales opportunities, conduct site visits, resolve issues with internal teams, maintain accurate CRM records, and collaborate to improve service quality.

Requirements

Candidates should have 1–3 years of experience in account management, inside sales, or customer service; service-based or fire protection industry experience is an asset. Strong communication, relationship-building, organization, CRM and Microsoft Office skills, a proactive approach, the ability to work independently and collaboratively, and a valid driver’s licence are required.

Skills

Account Management
Inside Sales
Customer Service
Relationship Building
Account Planning
Client Communication
Sales Opportunity Development
Site Visits
Issue Resolution
CRM Recordkeeping
Microsoft Office
Pipeline Management
Organization
Attention to Detail
Cross-Functional Collaboration
Fire Safety Solutions

Benefits

Extended Health Coverage
Dental Coverage
RRSP Matching
Monthly Profit-Sharing Bonus
Employee and Family Assistance Program
Paid Internal and External Training

Visa sponsorship

Not detected in the job text

Keywords

Fire Protection Services
Fire Safety
Public Safety
Account Management
Inside Sales
Customer Service
Account Portfolio
Customer Retention
Client Relationships
Account Planning
Sales Opportunities
Site Visits
Customer Advocacy
CRM
Microsoft Office
Pipeline Management
Lead Follow-Up
Cross-Functional Collaboration
Service-Based Environment
Operational Excellence

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