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Added 6 mins ago
NM
Shop Foreperson
Nelson Motors and Equipment
Avonlea, SK
- Full-time
As a working Shop Foreperson, you'll collaborate closely with our Service Manager, Service Writer, and Service Technicians to maintain a high performing, efficient, customer focused service…
Added 6 mins ago
I
E-Commerce Portfolio Lead
IMGadgets™
Mississauga, ON
- Full-time
…day-to-day execution. This role focuses on accountability, account partner coordination, product sourcing support, launch project management, graphics and marketing coordination, inventory…
Added 6 mins ago
NM
Corporate Precision Agriculture Manager
Nelson Motors and Equipment
Avonlea, SK
- Full-time
…across the organization. The Corporate Precision Agriculture Manager will drive the dealer strategy for solutions enabled by the John Deere Precision Agriculture strategy and other aligned…
Added 20 mins ago
BL
Accounts Receivable & Collections Specialist
BC Legal Management Association
Vancouver, BC
- Other
Send reminder statements of account and other collection correspondence
Added 20 mins ago
GO
Project Engineer
Government of Yukon
Whitehorse, YT
- Full-time
Reporting to the Manager, Mine Safety, the Project Engineer supports the WSCB in overseeing mining operations throughout the Yukon Territory. Responsibilities include reviewing mining…
Added 20 mins ago
WC
(CAN) Cashier
Walmart Canada
Yellowknife, NT
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 36 mins ago
FW
Lead Client Services Associate
Flatiron Wealth
Toronto, ON
- Full-time
Working closely with our Operations Manager, you'll take ownership of day-to-day client service delivery, coordinate complex requests, support your colleagues, and ensure that nothing falls…
Added 2 hours ago
TH
Contractor Sales Part Time - WOODSTOCK
The Home Depot Canada
Woodstock, ON
- Part-time
Pro Account Sales Associates (PASAs) are primarily responsible for building relationships and selling products to industrial, commercial and other professional customers. Key…
Added 2 hours ago
SH
Manager Accounting
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Reporting to, and under the general direction of the Director of Financial Reporting, the Manager of Accounting is responsible for:
Added 2 hours ago
TH
Pro Account Sales Associate Full-Time - 7065 South Common
The Home Depot Canada
AB · Edmonton, AB
- Full-time
Pro Account Sales Associates (PASAs) are primarily responsible for building relationships and selling products to industrial, commercial and other professional customers. Key…
Added 2 hours ago
GO
Social Services Program Manager
Government of Manitoba
The Pas, MB
- Full-time
The Department of Families is looking for a qualified Social Services Program Manager in The Pas, MB.
Added 2 hours ago
W
(CAN) Cashier
Walmart
Yellowknife, NT
- Full-time
7. Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 3 hours ago
AP
Executive Personal Assistant
Advance Pallet and Lumber Ltd.
Vancouver, BC
- Full-time
We are seeking an energetic, highly adaptable, and proactive Executive Personal Assistant & Office Manager to support company leadership, oversee daily office operations, assist with…
Added 3 hours ago
B
Trade Marketing Representative - Edmonton Southwest, AB
BAT
AB · Edmonton, AB
- Full-time
Imperial Tobacco Canada - A member of the BRITISH AMERICAN TOBACCO GROUP has an exciting opportunity for a Territory Manager – West (Edmonton Southwest, Stony Plain, Hinton, Edson and…
Added 4 hours ago
B
Technical Program Manager, Forward Deployed Engineering
Baseten
Toronto, ON
- $165,000 to $330,000 USD / year
- Full-time
Run the priority account cadence. Own the operating rhythm for our top accounts: daily hot-account check-ins, the weekly “forest view” review with leadership, and the account list itself…
Added 4 hours ago
TI
Auto/General Insurance Broker
Team Insurance Brokers Inc.
Winnipeg, MB
- Full-time
Company paid Benefits Package including a Health Spending Account
Added 4 hours ago
B
Technical Program Manager, Forward Deployed Engineering
Baseten
Montreal, QC
- $165,000 to $330,000 USD / year
- Full-time
Run the priority account cadence. Own the operating rhythm for our top accounts: daily hot-account check-ins, the weekly “forest view” review with leadership, and the account list itself…
Added 4 hours ago
TH
Pro Account Sales Associate Full Time - 7226 Parry Sound
The Home Depot Canada
Parry Sound, ON
- Full-time
Pro Account Sales Associates (PASAs) are primarily responsible for building relationships and selling products to industrial, commercial and other professional customers. Key…
Added 4 hours ago
TH
DC OPS PLANNING MANAGER
The Home Depot Canada
Vaughan, ON
- Full-time
The DC Operations Planning Manager is responsible for providing short and medium-term production plans for the Canadian Distribution Centres. Through a very close partnership with…
Added 4 hours ago
W
(CAN) Cashier
Walmart
Cold Lake, AB
- Part-time
7. Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 4 hours ago
W
(CAN) Self Checkout Attendant
Walmart
Yellowknife, NT
- Part-time
…and escalate cash or technical issues to the Customer Service…
Added 5 hours ago
TC
Store Manager Winners
TJX Canada – Winners, Marshalls, HomeSense
Orangeville, ON
- $67,980 to $95,172 CAD / year
- Full-time
We’re seeking a Store Manager who is passionate about fostering an inclusive, supportive environment and driving success through innovative leadership. In this role, you’ll inspire your…
Added 5 hours ago
LB
Junior Digital Marketing Project Manager
Longhouse Branding & Marketing
Langley (District), BC · Langley, BC
- Part-time
The Junior Digital Marketing Project Manager is the main point of contact for helping our clients Get Seen with SEO, AEO and Digital Advertising. You’ll build and maintain strong client…
Added 5 hours ago
WC
(CAN) Caissier
Walmart Canada
Montreal, QC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 5 hours ago
IR
Manager, Product Marketing
Info-Tech Research Group
Canada
- Full-time
We are seeking an experienced Manager, Product Marketing with a deep understanding of HR and the ability to market to senior HR leaders, to develop and drive our product marketing practice.

Radius Fire Protection

Customer Account Manager (Fire Protection Services)

Richmond, BC, Canada

Compensation: The starting wage is $25.00/hour, dependent on experience. · Full-time

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Job details

Pay: Compensation: The starting wage is $25.00/hour, dependent on experience.
Job type: Full-time
Posting language: English
Posted: Aug 5, 2026

Original job description

Position Details

As an Customer Account Manager (Fire Protection Services), you are responsible for managing and developing a portfolio of fire service accounts. This role requires strong relationship-building skills, proactive account planning, and the ability to serve as a customer advocate. The ideal candidate will deliver exceptional service through prompt communication, inside sales activities, and in-person client engagement, representing company values and contributing to operational excellence.

If you are looking for a meaningful career that is actively involved in keeping our community safe, this could be your dream role.

Compensation: The starting wage is $25.00/hour, dependent on experience.

Apply now

Incentives

Stability & Growth: As an essential service, we remained fully operational throughout the pandemic - supporting our communities when they needed us most. With steady year-over-year growth and exciting expansion plans on the horizon, now is a great time to join us.
Comprehensive Benefits Package: Enjoy extended health and dental coverage, RRSP matching, a monthly profit-sharing bonus, and access to our Employee & Family Assistance Program.
Career Development: We’re passionate about your growth. Take advantage of paid internal and external training, plus continuous learning opportunities to grow your career within the organization.
Vibrant Team Culture: We know how to have fun - It’s part of our DNA! From team outings and pub nights to virtual game sessions, spirit weeks, and community volunteer events. You’ll feel connected, supported, and celebrated.
Make a Real Impact: Your voice matters here. We love seeing team members bring forward ideas and watch them come to life. You’ll be empowered to make meaningful contributions every day.
Be Proud of Where You Work: We have a strong reputation and are proud to be a trusted name in the communities we serve. When you join our team, you’re part of something bigger.

‍

Job Description

Manage a portfolio of fire service accounts, driving client satisfaction and retention through strong, professional relationships.
Function as the primary contact for all client communications - phone, email, and onsite - ensuring prompt and effective responses.
Execute inbound/outbound engagement to identify customer needs, recommend fire safety solutions, and develop sales opportunities
Conduct site visits and client meetings to review account performance, resolve issues, and identify new service or sales opportunities.
Lead initiative-taking account planning by assessing client needs and implementing strategies that deliver ongoing value.
Resolve client issues quickly by coordinating with cross-functional teams and ensuring prompt follow-up.
Follow up on leads and support individual and team sales goals.
Maintain accurate, up-to-date CRM records of all client interactions, account activities, and sales progress.
Collaborate with colleagues to enhance service quality, share market insights, and achieve team goals.
Represent company values through collaboration, participation in planning sessions, and ongoing professional development.
Please note this is not an exhaustive list and other responsibilities may be required.

‍

Apply now

Requirements

1–3 years of experience in account management, inside sales, and/or customer service; experience in a service-based environment or the fire protection industry is considered an asset.
Strong interpersonal, verbal, and written communication skills, with the ability to build trust, listen effectively, and present solutions clearly - even under pressure.
Relationship-first mindset, focused on building long-term partnerships and “customers for life.”
Proactive, solutions-oriented, and action-driven, with the ability to anticipate customer needs, follow up on opportunities, and contribute to account growth.
Strong organizational skills, diligence, and attention to detail, with experience using CRM tools and Microsoft Office to manage pipelines, activities, and documentation.
Able to work both independently and collaboratively, partnering with Sales, Operations, and Scheduling to support inside sales and a positive team culture.
Valid driver’s licence and ability to conduct site visits as required.
Demonstrates and champions our Company DNA, embodying our values and contributing as a key collaborator.

‍

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More about this job

Responsibilities

Manage a portfolio of fire service accounts, serving as the primary client contact and building relationships that support customer satisfaction, retention, and account growth. Identify customer needs and sales opportunities, conduct site visits, resolve issues with internal teams, maintain accurate CRM records, and collaborate to improve service quality.

Requirements

Candidates should have 1–3 years of experience in account management, inside sales, or customer service; service-based or fire protection industry experience is an asset. Strong communication, relationship-building, organization, CRM and Microsoft Office skills, a proactive approach, the ability to work independently and collaboratively, and a valid driver’s licence are required.

Skills

Account Management
Inside Sales
Customer Service
Relationship Building
Account Planning
Client Communication
Sales Opportunity Development
Site Visits
Issue Resolution
CRM Recordkeeping
Microsoft Office
Pipeline Management
Organization
Attention to Detail
Cross-Functional Collaboration
Fire Safety Solutions

Benefits

Extended Health Coverage
Dental Coverage
RRSP Matching
Monthly Profit-Sharing Bonus
Employee and Family Assistance Program
Paid Internal and External Training

Visa sponsorship

Not detected in the job text

Keywords

Fire Protection Services
Fire Safety
Public Safety
Account Management
Inside Sales
Customer Service
Account Portfolio
Customer Retention
Client Relationships
Account Planning
Sales Opportunities
Site Visits
Customer Advocacy
CRM
Microsoft Office
Pipeline Management
Lead Follow-Up
Cross-Functional Collaboration
Service-Based Environment
Operational Excellence

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