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Added 6 mins ago
Automation Manager (Full Time Contract - 12 Months)
IG Wealth Management
ON · Ontario, Canada
Full-time
As an integral function within IGM’s Enterprise Operations Enablement Division, the Business Managed Technology Solutions (BMTS) team operates in close alignment with their clients’…
Added 7 mins ago
Quality Management Technician II
City of Quinte West
Quinte West, ON
…Water/Wastewater Services, Compliance Coordinator, Superintendents and operations staff with a wide variety of technical and administrative functions and provide support to Water/Wastewater…
Added 7 mins ago
Senior Health & Safety Specialist
R W Tomlinson
Ottawa, ON
…this role, you will provide senior-level health and safety support across Tomlinson Group operations by evaluating workplace hazards, advising operations teams, leading risk reduction…
Added 21 mins ago
Inside Sales Representative
Summit Search Group
Calgary, AB
$60,000 to $70,000 USD / year
Full-time
They are looking for an energetic, relationship-driven Industrial Sales Representative to join their Calgary team. This is primarily an inside sales role focused on managing existing…
Added 22 mins ago
Customer Service Representative
Speedy Cash
NS
Up to $18.5 CAD / hour
Full-time
…services industry since 1998. We are building a dynamic team of business professionals and can provide the right candidate with significant opportunities for career growth and job…
Added 36 mins ago
Director - Area CCFSC
Future Electronics
Canada
Full-time
Lead efforts to improve sales processes, systems usage, and data accuracy to support long-term business growth.
Added 36 mins ago
Executive Director
Witset First Nation - HR
Smithers, BC
Full-time
Act as a spokesperson for Band operations alongside the Chief and/or Deputy Chief or their Council designate and conduct official correspondence on behalf of C&C as appropriate; Public…
Added 36 mins ago
Représentant(e) du service à la clientèle sur le terrain/ Field Representative II, Area Customer Service
Ricoh USA, Inc.
Montreal, QC
Full-time
The Field Support Representative is responsible for supporting the daily operations of one or more Managed Services locations including any or all of the following: copy, print and scanning…
Added 37 mins ago
AVP Unified Digital
Manulife
Toronto, ON · Waterloo, ON
Full-time
You will lead and support the Unified Digital Foundations team, including Digital Access (Manulife ID), Enterprise Identity and the capabilities required to enable a unified homepage and…
Added 51 mins ago
Guest Service Agent
Algonquin Resort
Toronto, ON
Full-time
The duties and responsibilities for the Guest Service Representative include, but are not limited to the following:
Added 1 hour ago
Project Manager - QA Lead (Derivatives Testing & Migration)
Robertson & Company Ltd.
Toronto, ON
Contract
Coordinate testing activities across business, operations, technology, vendors, and external stakeholders.
Added 1 hour ago
Operations Officer II - Bilingual
Robertson & Company Ltd.
Mississauga, ON
Contract
Prime Hires is seeking a skilled Operations Officer II - Bilingual to join our client in support of an existing vacancy.
Added 1 hour ago
Technical Support and Engagement Specialist, Provincial Programs
OceanMD
Toronto, ON
Full-time
Reporting to the Vice President, Client Relations, we are hiring a Technical Support and Engagement Specialist, Provincial Programs. As our new Technical Support and Engagement Specialist,…
Added 1 hour ago
Purchasing Manager
Texcan
Surrey, BC
Full-time
Collaborate with Sales, Operations, Product Management, and branch teams to support customer requirements and business initiatives.
Added 1 hour ago
Specialist
HealthCareersInSask.ca
Prince Albert, SK
Full-time
…through development and execution of provincial operational and business plans. The Specialist must work cross functionally within the provincial portfolio and across the organization to…
Added 1 hour ago
Représentant(e) du service à la clientèle sur le terrain/ Field Representative II, Area Customer Service
Ricoh
Montreal, QC
Full-time
The Field Support Representative is responsible for supporting the daily operations of one or more Managed Services locations including any or all of the following: copy, print and scanning…
Added 1 hour ago
Inside Sales Representative - Food Service Industry
Recrute Action
Montreal, QC
Participate in new business development through prospecting and referrals.
Added 1 hour ago
Sales Representative
ExxonMobil
Edmonton, AB
…role we can play by advancing climate solutions within our operations and by providing lower life-cycle emission products to our customers. This effort is powered by a unique and diverse…
Added 1 hour ago
QA/QC Coordinator
SGS
Delta, BC
Full-time
…supervision and monitoring of the adherence of the laboratory operations to the Quality Management System and in conformance with ISO/IEC 17025 and with the policies and procedures set up…
Added 1 hour ago
Regional Sales Manager
Cornerstone Building Brands
Toronto, ON
Full-time
…lead a team of sales professionals within the Metal Solutions business unit serving Robertson customers where they conduct business in Canada and the USA. This leader will be responsible…
Added 2 hours ago
Sales Representative
Imperial Oil
Edmonton, AB
Full-time
…role we can play by advancing climate solutions within our operations and by providing lower life-cycle emission products to our customers. This effort is powered by a unique and diverse…
Added 2 hours ago
Sales & Business Development Representative – Staffing
LM Quality Staffing Inc.
Toronto, ON
Other
SALES & BUSINESS DEVELOPMENT REPRESENTATIVE - STAFFING
Added 2 hours ago
Operations Manager
St. John's School
Vancouver, BC
Full-time
The Operations Manager coordinates school-wide operational services that support the safe, effective and uninterrupted operation of SJS. The portfolio includes events, health and safety,…
Added 2 hours ago
QA/QC Coordinator
SGS
Delta, BC
$24 to $26 CAD / hour
Full-time
…supervision and monitoring of the adherence of the laboratory operations to the Quality Management System and in conformance with ISO/IEC 17025 and with the policies and procedures set up…
Added 2 hours ago
Opportunities: Senior Gaming Analyst (Engineer 4)
Jobbe
Dartmouth, NS
Full-time
At Service Nova Scotia, we impact every citizen, business and municipality in Nova Scotia. Our mandate is to design and deliver programs and services to meet the needs of our clients and…

Radius Fire Protection

Customer Success Specialist

Richmond, BC, Canada

Job type: Full-time
Apply by: Oct 17, 2026
Posting language: English
Posted: Aug 21, 2026

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Original job description

Position Details

We are seeking a motivated and customer-focused individual to join our team as a Customer Success Specialist. In this role, you’ll play a key part in supporting the sales team while strengthening client relationships both pre- and post-sale.

You will begin by working closely with the Fire Sales Team, handling essential administrative functions such as proposal development, quotes, and follow-ups. You’ll also manage inbound lead qualifications, coordinate calendar booking and email campaign inquiries, and ensure seamless handoffs to the appropriate sales representatives.

Post-sale, you’ll take the lead on client courtesy calls - thanking clients for their business, gathering feedback, identifying unmet needs, and uncovering opportunities to introduce additional Radius services.

Compensation includes a competitive base salary plus an annual bonus plan tied to Key Performance Indicators (KPIs), with total annual compensation ranging from $55,000 to $70,000.

Apply now

Incentives

Stability & Growth: Join an industry that never stops. Fire and security services are essential to protecting people, property, and businesses, creating consistent demand and long-term career stability. With strong year-over-year growth and exciting expansion plans ahead, now is a great team to join us!
Comprehensive Benefits Package: Enjoy extended health and dental coverage, RRSP matching, a monthly profit-sharing bonus, and access to our Employee & Family Assistance Program.
Career Development: We’re passionate about your growth. Take advantage of paid internal and external training, plus continuous learning opportunities to grow your career within the organization.
Vibrant Team Culture: We know how to have fun - It’s part of our DNA! From team outings and pub nights to virtual game sessions, spirit weeks, and community volunteer events. You’ll feel connected, supported, and celebrated.
Make a Real Impact: Your voice matters here. We love seeing team members bring forward ideas and watch them come to life. You’ll be empowered to make meaningful contributions every day.
Be Proud of Where You Work: We have a strong reputation and are proud to be a trusted name in the communities we serve. When you join our team, you’re part of something bigger.

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Job Description

Sales Team Administrative Support

Accurate and timely creation of proposals, quotes, and follow-ups.
Champion AI initiatives to improve efficiencies for all admin functions.
Ensure all CRM records and documentation are kept up to date.

Lead Qualification & Triage

Monitor and triage inbound leads from calendar bookings, websites, and campaigns.
Accurately qualify leads and assign them to the correct sales representative; ensuring no leads are left unattended.
Book appointments on behalf of sales reps where appropriate.

Customer Integration & Post-Sale Engagement

Conduct follow-up courtesy calls, within 1 week of sale completion, to confirm customer experience and inquire about other services they could benefit from, as well as seeking referrals.
Gather customer feedback and escalate to the appropriate team if required.
Identify opportunities to upsell and cross-sell products and services to our customers.
Maintain professional, service-focused communication with every client touchpoint.

Team & Culture Contribution

Support collaboration across sales, operations, and marketing.
Model a culture of responsiveness, client focus, and proactive problem solving.
Contribute to team meetings, knowledge sharing, and continuous improvement.
Participate in Client Sales Events as needed (Golf Tournaments, Lunch & Learns, etc.).

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Apply now

Requirements

Sales Acumen: Previous experience in Sales Support, Inside Sales, Account Management, or Customer Success is preferred, with a strong understanding of proposal development, quoting, lead management, and supporting customers throughout the sales process.
Communication Skills: Exceptional verbal and written communication skills, with a warm and professional approach to phone and email interactions. You’re confident communicating with customers and internal teams and know how to make every interaction feel positive and helpful.
Customer Focus: Naturally customer-focused, with the ability to build strong relationships and “customers for life.”
Organization & Time Management: Highly organized and detail-oriented, with the ability to manage multiple customers, requests, quotes, and priorities at once while staying on top of deadlines and follow-ups.
Tech Savvy: Comfortable learning and using CRM systems and sales tools, with experience using platforms such as HubSpot considered an asset. Proficient with everyday office technology, including Outlook, Microsoft Office, and other digital tools.
Team Player: A collaborative and dependable team player who enjoys working closely with Sales and other internal teams. You bring a positive attitude, take ownership of your work, and contribute to a supportive and team-oriented environment.

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More about this job

Responsibilities

Prepare proposals and quotes, manage follow-ups and CRM records, qualify and route inbound leads, and coordinate appointments for sales representatives. Conduct post-sale courtesy calls to gather feedback, identify additional service opportunities, seek referrals, and collaborate with sales, operations, and marketing.

Requirements

Previous experience in sales support, inside sales, account management, or customer success is preferred, along with familiarity with proposals, quoting, lead management, and customer support throughout the sales process. Candidates should have strong communication, customer relationship, organizational, time-management, CRM, and Microsoft Office skills, and be collaborative and dependable.

Skills

Sales Support
Proposal Development
Quoting
Lead Qualification
Lead Management
Customer Success
Account Management
Customer Communication
Upselling
Cross-Selling
Appointment Scheduling
CRM Documentation
Organization
Time Management
Microsoft Office

Benefits

Extended Health Coverage
Dental Coverage
RRSP Matching
Monthly Profit-Sharing Bonus
Employee and Family Assistance Program
Paid Training

Visa sponsorship

Not detected in the job text

Keywords

Sales Support
Inside Sales
Account Management
Customer Success
Proposal Development
Quotes
Follow-Ups
Inbound Leads
Lead Qualification
Lead Triage
Calendar Bookings
Email Campaigns
CRM
HubSpot
Outlook
Microsoft Office
Customer Courtesy Calls
Customer Feedback
Referrals
Upselling
Cross-Selling
Fire and Security Services
AI Initiatives
Sales Representatives
Client Relationships
Appointment Scheduling

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