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Added 8 mins ago
Customer Service Representative - St. Stephen
Enterprise
St. Stephen, NB
Part-time
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide…
Added 8 mins ago
Customer Experience Representative
Indigo
Tecumseh, ON
Part-time
Ability to be mobile on the sales floor for extended periods of time
Added 23 mins ago
Manager
Parq Casino
Vancouver, BC
$50,000 to $60,000 CAD / year
Full-time
The Restaurant Manager provides leadership for all Front of House operations, including à la carte dining, group sales, catering, and beverage programs. Working closely with the General…
Added 23 mins ago
Pastry Cook
Parq Casino
Vancouver, BC
$18 to $20 CAD / hour
Full-time
Have solid problem solving, decision making, customer service, communication and sales skills
Added 24 mins ago
Sales & Service Representative (Fly In/ Fly Out, 7 on/ 7 off)
Grainger Businesses
Fort McMurray, AB
The Sales & Service Representative (SSR) is responsible for the end-to-end delivery of Integrated Customer Solutions (ICS) at assigned customer sites. Operating across multiple customer…
Added 24 mins ago
Financial Service Representative
Money Mart
Selkirk, MB
This role combines sales, customer service, personal lending, compliance, cash handling, and branch operations. Team Members must deliver excellent customer service while following company…
Added 24 mins ago
Financial Service Representative
Money Mart
Vancouver, BC
This role combines sales, customer service, personal lending, compliance, cash handling, and branch operations. Team Members must deliver excellent customer service while following company…
Added 39 mins ago
Customer Experience Representative
Indigo Books & Music
Tecumseh, ON
Part-time
Ability to be mobile on the sales floor for extended periods of time
Added 54 mins ago
Sales Representative
TextApprentice
Canada
Contract
In exchange, we've designed the compensation around recurring revenue rather than a one-time sales commission.
Added 54 mins ago
Entry- Level Brand Representative
Hype Events
Toronto, ON · Greater Toronto Area, Canada
$41,000 to $45,000 CAD / year
Full-time
Hype Events is looking for a friendly, motivated Customer Service Representative to join our growing team.
Added 1 hour ago
Door to Door Sales Representative
RPM Home Services
London, ON
Full-time
Role Description The Door to Door Sales Representative is a full-time, on-site role based in London, ON. This position involves visiting residential neighborhoods, engaging with homeowners,…
Added 1 hour ago
LCBO Area Sales Manager - Toronto Core
MacDonald Search Group
Toronto, ON
Full-time
MacDonald Search Group has been asked by our high-growth beverage client to recruit a Sales Representative to drive expansion across the ready-to-drink (RTD) category in the GTA. This role…
Added 1 hour ago
Customer Service Sales Representative
Hype Events
Toronto, ON · Greater Toronto Area, Canada
$41,000 to $45,000 CAD / year
Full-time
Development in communication, leadership, sales, marketing, and teamwork
Added 1 hour ago
Sales Representative
Logistique Trans-Pro / Trans-Pro Logistics
Toronto, ON
Full-time
We’re looking for a Sales Representative to join our Toronto team and help grow our customer base.
Added 2 hours ago
Revenue Manager - Food & Beverage
Fairmont Hotels & Resorts
Toronto, ON
Full-time
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.
Added 3 hours ago
Banking Advisor
National Bank of Canada
Quebec, QC
Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 3 hours ago
Banking Advisor
National Bank of Canada
QC · Saint-Donat-de-Montcalm, QC
Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 3 hours ago
Banking Advisor
National Bank of Canada
Laval, QC
Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 3 hours ago
Banking Advisor
National Bank of Canada
Saint-Eustache, QC
Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 3 hours ago
Banking Advisor
National Bank of Canada
Rawdon, QC
Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 3 hours ago
Discovery Representative | Représentant(e) du programme Découverte
TD SYNNEX Canada ULC
Quebec, QC · St. Laurent, Quebec
Full-time
The Discovery Program Representative is a full-time rotational opportunity that provides exposure to multiple business functions, including Sales and Vendor Management. Participants gain…
Added 4 hours ago
Key Account Sales Manager
Smiths Group
Mississauga, ON
Full-time
As a Sales Key Account Manager, you will directly manage the day-to-day account management responsibilities of one or more of Smiths Detections’ key customers. This role provides service…
Added 6 hours ago
Assistant Manager - BOSS Outlet, Cross Iron Mills
HUGO BOSS Canada, Inc.
Rocky View, AB
Other
Utilize effective communication skills in training and developing staff, delivering exceptional service to customers, driving business with the merchant group and general problem solving.
Added 7 hours ago
Business Development Representative – Enterprise Sales
TRSB Inc.
Montreal, QC
Full-time
A bachelor’s degree in marketing, business administration, or a related field, or relevant experience in sales, business development, customer service, or prospecting
Added 7 hours ago
Part Time Sales Representative | Prince Albert
Decisive Farming by TELUS Agriculture
Prince Albert, SK
Part-time
We work tirelessly in our stores to provide best in class service to our customers, and in our communities to enrich the lives of Canadians with all acts of kindness - big and small

Closed listing

Radius Fire Protection

Customer Success Specialist

Richmond, BC, Canada

Job type: Full-time
Closing date: Sep 20, 2026
Posting language: English
Posted: Aug 21, 2026

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

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Original job description

Archived listing. The details below describe a past opening.

Position Details

We are seeking a motivated and customer-focused individual to join our team as a Customer Success Specialist. In this role, you’ll play a key part in supporting the sales team while strengthening client relationships both pre- and post-sale.

You will begin by working closely with the Fire Sales Team, handling essential administrative functions such as proposal development, quotes, and follow-ups. You’ll also manage inbound lead qualifications, coordinate calendar booking and email campaign inquiries, and ensure seamless handoffs to the appropriate sales representatives.

Post-sale, you’ll take the lead on client courtesy calls - thanking clients for their business, gathering feedback, identifying unmet needs, and uncovering opportunities to introduce additional Radius services.

Compensation includes a competitive base salary plus an annual bonus plan tied to Key Performance Indicators (KPIs), with total annual compensation ranging from $55,000 to $70,000.

Apply now

Incentives

Stability & Growth: Join an industry that never stops. Fire and security services are essential to protecting people, property, and businesses, creating consistent demand and long-term career stability. With strong year-over-year growth and exciting expansion plans ahead, now is a great team to join us!
Comprehensive Benefits Package: Enjoy extended health and dental coverage, RRSP matching, a monthly profit-sharing bonus, and access to our Employee & Family Assistance Program.
Career Development: We’re passionate about your growth. Take advantage of paid internal and external training, plus continuous learning opportunities to grow your career within the organization.
Vibrant Team Culture: We know how to have fun - It’s part of our DNA! From team outings and pub nights to virtual game sessions, spirit weeks, and community volunteer events. You’ll feel connected, supported, and celebrated.
Make a Real Impact: Your voice matters here. We love seeing team members bring forward ideas and watch them come to life. You’ll be empowered to make meaningful contributions every day.
Be Proud of Where You Work: We have a strong reputation and are proud to be a trusted name in the communities we serve. When you join our team, you’re part of something bigger.

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Job Description

Sales Team Administrative Support

Accurate and timely creation of proposals, quotes, and follow-ups.
Champion AI initiatives to improve efficiencies for all admin functions.
Ensure all CRM records and documentation are kept up to date.

Lead Qualification & Triage

Monitor and triage inbound leads from calendar bookings, websites, and campaigns.
Accurately qualify leads and assign them to the correct sales representative; ensuring no leads are left unattended.
Book appointments on behalf of sales reps where appropriate.

Customer Integration & Post-Sale Engagement

Conduct follow-up courtesy calls, within 1 week of sale completion, to confirm customer experience and inquire about other services they could benefit from, as well as seeking referrals.
Gather customer feedback and escalate to the appropriate team if required.
Identify opportunities to upsell and cross-sell products and services to our customers.
Maintain professional, service-focused communication with every client touchpoint.

Team & Culture Contribution

Support collaboration across sales, operations, and marketing.
Model a culture of responsiveness, client focus, and proactive problem solving.
Contribute to team meetings, knowledge sharing, and continuous improvement.
Participate in Client Sales Events as needed (Golf Tournaments, Lunch & Learns, etc.).

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Apply now

Requirements

Sales Acumen: Previous experience in Sales Support, Inside Sales, Account Management, or Customer Success is preferred, with a strong understanding of proposal development, quoting, lead management, and supporting customers throughout the sales process.
Communication Skills: Exceptional verbal and written communication skills, with a warm and professional approach to phone and email interactions. You’re confident communicating with customers and internal teams and know how to make every interaction feel positive and helpful.
Customer Focus: Naturally customer-focused, with the ability to build strong relationships and “customers for life.”
Organization & Time Management: Highly organized and detail-oriented, with the ability to manage multiple customers, requests, quotes, and priorities at once while staying on top of deadlines and follow-ups.
Tech Savvy: Comfortable learning and using CRM systems and sales tools, with experience using platforms such as HubSpot considered an asset. Proficient with everyday office technology, including Outlook, Microsoft Office, and other digital tools.
Team Player: A collaborative and dependable team player who enjoys working closely with Sales and other internal teams. You bring a positive attitude, take ownership of your work, and contribute to a supportive and team-oriented environment.

‍

About employer

More about this job

Responsibilities

Provide administrative support to the sales team through proposal creation and lead qualification. Manage post-sale client engagement by conducting courtesy calls to gather feedback and identify upsell opportunities.

Requirements

Previous experience in sales support or customer success is preferred, along with strong communication and organizational skills. Proficiency in CRM tools like HubSpot and Microsoft Office is required.

Skills

Proposal Development
Lead Qualification
Upselling
Cross-selling
CRM Management
Account Management
Inside Sales
Client Communication
Time Management
HubSpot
Microsoft Office

Benefits

Extended Health Coverage
Dental Coverage
RRSP Matching
Monthly Profit-sharing Bonus
Employee & Family Assistance Program
Paid Internal and External Training

Visa sponsorship

Not detected in the job text

Keywords

HubSpot
CRM
Lead Triage
Proposal Development
Customer Success
Inside Sales
Public Safety
Fire and Security Services
Account Management
KPIs
Microsoft Outlook
Microsoft Office

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