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Added 23 mins ago
KD
Représentant·e, Service aux consommateurs Customer Service Rep
Keurig Dr Pepper Canada
Montreal, QC
- Full-time
Représentant·e, Service aux consommateurs, segment entreprise-consommateur
Added 23 mins ago
SC
Field Sales Representative
Sagewise Capital Corporation
Vaughan, ON
- Other
Field Sales Representative – 3-Month Renewable Contract (Base + Uncapped Commission)
Added 38 mins ago
N
Manager, Community Relations and Retail Operations
Northwestel
Yellowknife, NT
- Full-time
Lead the day-to-day operation of the Yellowknife retail store, including sales, customer service, merchandising, staffing, scheduling, and operational execution.
Added 1 hour ago
SF
Sales Development Representative
Safe Fleet
Coquitlam, BC
- Full-time
The Sales Development Representative (SDR) will be the first point of contact for prospective customers looking for information about our products, the consistent voice that checks in with…
Added 1 hour ago
TS
Senior Credit Representative
thyssenkrupp Supply Chain Services
Windsor, ON
- Full-time
Partner with Sales, Customer Service, Operations, and Finance to support customer onboarding and credit-related matters.
Added 1 hour ago
CC
Sales Representative - Facility Services
Cintas Canada
Langley (District), BC · Langley, BC
- Full-time
That is why we are seeking a goal-oriented, motivated, and energetic Sales Representative to join our growing Outside Sales team. This role provides our customers with solutions to their…
Added 1 hour ago
KD
Représentant·e, Service aux consommateurs Customer Service Rep
Keurig Dr Pepper
Montreal, QC
- Full-time
Représentant·e, Service aux consommateurs, segment entreprise-consommateur
Added 1 hour ago
A
Client Service Representative - La Crete
ATB
La Crête, AB
- Full-time
At ATB Financial, we're more than just a bank. We're a team dedicated to making banking work for people. As a Client Service Representative, you'll be the welcoming face of ATB, providing…
Added 2 hours ago
CC
Account Manager / Outside Sales - Aftermarket Heavy Duty Truck Parts
Crane Carrier (Canada) Limited
Cambridge, ON
- Full-time
Transaxle, part of Crane Carrier Canada (Limited), is seeking an Account Manager-Outside Sales who is responsible for promoting and selling heavy duty truck parts to customers in a…
Added 2 hours ago
CW
Service Technician - Hybrid Role
Cascadia Windows & Doors
Langley (District), BC · Langley, BC
- $30 to $38 CAD / hour
- Full-time
…growth, Cascadia is on the lookout for a Technical Customer Service Representative to support sales, project management and client service…
Added 2 hours ago
W
Business Development Representative
Workwolf
Montreal, QC
- Full-time
As a Business Development Representative, your primary focus will be developing new business within an assigned territory. This is a hunter-style sales role where you will prospect, build…
Added 2 hours ago
AC
Customer Service Representative
Aston Carter
Calgary, AB
- $21 to $23 CAD / hour
- Contract
The Customer Service Representative acts as the primary liaison between customers and site operational teams, ensuring a strong balance between customer requirements and operational needs.…
Added 2 hours ago
TH
Merchandising Execution Associate Part-Time - 7245 Regina Northwest-
The Home Depot Canada
Regina, SK
- Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 2 hours ago
TT
Field Service Representative - Trainee
TransCanada Turbines
Airdrie, AB
- Full-time
We are currently looking for a Field Service Representative - Trainee to join our growing Field Service team in Canada.
Added 2 hours ago
CC
Customer Service Representative
Crossroads C&I
AB · Edmonton, AB
- Full-time
…then we want you to join our team working closely with Outside Sales Reps, Production Personnel, Insides Sales, Credit and Delivery to support the order fulfillment…
Added 2 hours ago
CP
Inside Sales Representative
Commonwealth Plywood Ltd.
North Bay, ON
- Full-time
Commonwealth Plywood Distribution is a distributor of cabinetmaking materials offering a complete rang and a unique service for architects, designers, kitchen designers and cabinetmakers.…
Added 2 hours ago
R
Field Service Implementation Representative - Ontario
Roche
ON · Canada DIA Field - Central
- Full-time
…environment, their expectations, and their experience. Participate in service, sales and customer meetings, where…
Added 2 hours ago
R
Field Service Implementation Representative - Quebec
Roche
Quebec, QC · Canada DIA Field-Quebec
- Full-time
…administratives et d’expérience client lors de chaque interaction de…
Added 2 hours ago
U
Customer Service Representative - UniFirst Canada
UniFirst
Montreal, QC
- Full-time
We are currently seeking an entry level CUSTOMER SERVICE REPRESENTATIVE to:
Added 3 hours ago
Customer Success Specialist
West Coast Reduction Ltd.
Vancouver, BC
Address customer questions and help troubleshoot implementation or service issues, escalating to the appropriate sales, collection, operations or management teams when required
Added 3 hours ago
TL
Branch Sales Manager
TruGreen LawnCare
Barrie, ON
- Full-time
Recruits, interviews, and selects personnel needed to efficiently staff sales function.
Added 3 hours ago
AF
Inside Sales Representative
Arcom Freight Solutions
BC · West Vancouver, BC
- Contract
Role Description The Inside Sales Representative is responsible for managing and growing customer accounts, handling inbound and outbound sales activities, and supporting day-to-day…
Added 3 hours ago
MC
Sales Merchandiser - Part Time
Merchandising Consultants Associates
Campbellton, NB
- $17 CAD / hour
- Part-time
- Contract
…with Canada and the USA’s top brands, delivering exceptional service that blends agility, experience, and a people-first mindset. Our mission is to provide executional excellence and agile…
Added 3 hours ago
MC
Sales Merchandiser - Part Time
Merchandising Consultants Associates
La Ronge, SK
- $19 CAD / hour
- Part-time
…with Canada and the USA’s top brands, delivering exceptional service that blends agility, experience, and a people-first mindset. Our mission is to provide executional excellence and agile…
Added 3 hours ago
MC
Sales Merchandiser - Part Time
Merchandising Consultants Associates
Winnipeg, MB
- $17 CAD / hour
- Part-time
…with Canada and the USA’s top brands, delivering exceptional service that blends agility, experience, and a people-first mindset. Our mission is to provide executional excellence and agile…

Radius Fire Protection

Customer Success Specialist

Richmond, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 17, 2026
Posting language: English
Posted: Aug 21, 2026

Original job description

Position Details

We are seeking a motivated and customer-focused individual to join our team as a Customer Success Specialist. In this role, you’ll play a key part in supporting the sales team while strengthening client relationships both pre- and post-sale.

You will begin by working closely with the Fire Sales Team, handling essential administrative functions such as proposal development, quotes, and follow-ups. You’ll also manage inbound lead qualifications, coordinate calendar booking and email campaign inquiries, and ensure seamless handoffs to the appropriate sales representatives.

Post-sale, you’ll take the lead on client courtesy calls - thanking clients for their business, gathering feedback, identifying unmet needs, and uncovering opportunities to introduce additional Radius services.

Compensation includes a competitive base salary plus an annual bonus plan tied to Key Performance Indicators (KPIs), with total annual compensation ranging from $55,000 to $70,000.

Apply now

Incentives

Stability & Growth: Join an industry that never stops. Fire and security services are essential to protecting people, property, and businesses, creating consistent demand and long-term career stability. With strong year-over-year growth and exciting expansion plans ahead, now is a great team to join us!
Comprehensive Benefits Package: Enjoy extended health and dental coverage, RRSP matching, a monthly profit-sharing bonus, and access to our Employee & Family Assistance Program.
Career Development: We’re passionate about your growth. Take advantage of paid internal and external training, plus continuous learning opportunities to grow your career within the organization.
Vibrant Team Culture: We know how to have fun - It’s part of our DNA! From team outings and pub nights to virtual game sessions, spirit weeks, and community volunteer events. You’ll feel connected, supported, and celebrated.
Make a Real Impact: Your voice matters here. We love seeing team members bring forward ideas and watch them come to life. You’ll be empowered to make meaningful contributions every day.
Be Proud of Where You Work: We have a strong reputation and are proud to be a trusted name in the communities we serve. When you join our team, you’re part of something bigger.

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Job Description

Sales Team Administrative Support

Accurate and timely creation of proposals, quotes, and follow-ups.
Champion AI initiatives to improve efficiencies for all admin functions.
Ensure all CRM records and documentation are kept up to date.

Lead Qualification & Triage

Monitor and triage inbound leads from calendar bookings, websites, and campaigns.
Accurately qualify leads and assign them to the correct sales representative; ensuring no leads are left unattended.
Book appointments on behalf of sales reps where appropriate.

Customer Integration & Post-Sale Engagement

Conduct follow-up courtesy calls, within 1 week of sale completion, to confirm customer experience and inquire about other services they could benefit from, as well as seeking referrals.
Gather customer feedback and escalate to the appropriate team if required.
Identify opportunities to upsell and cross-sell products and services to our customers.
Maintain professional, service-focused communication with every client touchpoint.

Team & Culture Contribution

Support collaboration across sales, operations, and marketing.
Model a culture of responsiveness, client focus, and proactive problem solving.
Contribute to team meetings, knowledge sharing, and continuous improvement.
Participate in Client Sales Events as needed (Golf Tournaments, Lunch & Learns, etc.).

‍

Apply now

Requirements

Sales Acumen: Previous experience in Sales Support, Inside Sales, Account Management, or Customer Success is preferred, with a strong understanding of proposal development, quoting, lead management, and supporting customers throughout the sales process.
Communication Skills: Exceptional verbal and written communication skills, with a warm and professional approach to phone and email interactions. You’re confident communicating with customers and internal teams and know how to make every interaction feel positive and helpful.
Customer Focus: Naturally customer-focused, with the ability to build strong relationships and “customers for life.”
Organization & Time Management: Highly organized and detail-oriented, with the ability to manage multiple customers, requests, quotes, and priorities at once while staying on top of deadlines and follow-ups.
Tech Savvy: Comfortable learning and using CRM systems and sales tools, with experience using platforms such as HubSpot considered an asset. Proficient with everyday office technology, including Outlook, Microsoft Office, and other digital tools.
Team Player: A collaborative and dependable team player who enjoys working closely with Sales and other internal teams. You bring a positive attitude, take ownership of your work, and contribute to a supportive and team-oriented environment.

‍

Apply About employer

More about this job

Responsibilities

Provide administrative support to the sales team by preparing proposals and quotes, managing CRM records, qualifying inbound leads, and coordinating appointments and follow-ups. Conduct post-sale courtesy calls to gather feedback, identify additional service opportunities, seek referrals, and coordinate with internal teams.

Requirements

Previous experience in sales support, inside sales, account management, or customer success is preferred, along with strong communication, customer relationship-building, organizational, and time-management skills. Candidates should be comfortable with CRM and sales tools, including HubSpot as an asset, and proficient with Outlook, Microsoft Office, and other digital tools.

Skills

Sales Support
Proposal Development
Quoting
Lead Qualification
Lead Management
Customer Success
Customer Communication
Upselling
Cross-Selling
CRM Systems
HubSpot
Microsoft Office
Outlook
Organization
Time Management

Benefits

Extended Health Coverage
Dental Coverage
RRSP Matching
Monthly Profit-Sharing Bonus
Employee and Family Assistance Program
Paid Internal and External Training

Visa sponsorship

Not detected in the job text

Keywords

Fire Sales
Fire and Security Services
Sales Support
Inside Sales
Account Management
Customer Success
Proposal Development
Quotes
Follow-Ups
Inbound Leads
Lead Qualification
Lead Triage
Calendar Booking
Email Campaigns
CRM
HubSpot
Outlook
Microsoft Office
AI Initiatives
Customer Courtesy Calls
Customer Feedback
Upselling
Cross-Selling
Referrals
Client Relationships
Sales Events

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