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Added 14 mins ago
TM
Property Manager
Tribe Management inc
Toronto, ON
- $80,000 to $100,000 CAD / year
- Full-time
…and Multi-Residential. The Property Manager will oversee the administrative and maintenance operations of a particular residential…
Added 29 mins ago
NB
Technology Associate
National Bank of Canada
Winnipeg, MB
- Full-time
Added 29 mins ago
YU
Project Coordinator, Advancement
York University
Toronto, ON
- Contract
Added 29 mins ago
E
Client Development Coordinator
EStaffSearch
Toronto, ON
- $62,000 to $75,000 CAD / year
- Full-time
Added 30 mins ago
CI
Student Intern, Communication Enablement (Business Excellence)
Celestica International LP
Toronto, ON
- $23 to $30 CAD / hour
Added 44 mins ago
D
Guest Services Agent
Dexterra
Moosonee, ON
- $21 to $24 CAD / hour
- Full-time
…clients and assisting the Lodge Manager with all levels of administrative…
Added 59 mins ago
BV
Sales Assistant
Brand Vision
Toronto, ON
- $48,000 to $56,000 CAD / year
- Full-time
Added 1 hour ago
DK
Accounting Assistant
Diamond K Adatia Prof Corp
Calgary, AB
- Full-time
Added 1 hour ago
SM
Unit Assistant, Emergency
Stevenson Memorial Hospital
Alliston, ON
- Internship
Added 1 hour ago
NC
Registered Psychotherapist / Psychologist – Indigenous Services
Nova Counseling Centre
Vaughan, ON
- Full-time
Added 1 hour ago
Emergency Road Service Advisor
CAA Club Group
ON · WAHA-ON, ON
Added 1 hour ago
Emergency Road Service Advisor (Manitoba)
CAA Club Group
Mossey River, MB
Added 1 hour ago
FC
Operations Administrator I
FedEx Canada
Kamloops, BC
- Part-time
Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, records management, quality assurance and customer…
Added 1 hour ago
FC
Customer Rep-Station-1
FedEx Canada
Squamish, BC
- Part-time
To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued…
Added 1 hour ago
WC
(CAN) Pharmacy Assistant
Walmart Canada
North Sydney, NS
- Full-time
Position Summary...The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity…
Added 1 hour ago
NC
Child & Youth Registered Psychotherapist / Psychologist
Nova Counseling Centre
Vaughan, ON
- Full-time
Added 2 hours ago
UO
Program Assistant
University of Victoria
Victoria, BC
- Full-time
Reporting to the Administrative Officer, this position is the first point of contact for the Counselling Psychology Program and provides front line reception duties and administrative…
Added 2 hours ago
CO
Disability and Wellness Coordinator (temporary position up to two (2) years)
City of Saint John
Saint John, NB
- Temporary
Added 2 hours ago
UO
Development Officer
University of Victoria
Victoria, BC
- Full-time
Demonstrated administrative and organizational skills
Added 2 hours ago
I
AI-DNA Content Moderation Technician
IgniteTech
Canada
- Full-time
Added 2 hours ago
UE
SENIOR HUMAN RESOURCES ASSISTANT
UN Environment Programme
Montreal, QC
- Full-time
…the Administration Division and the direct supervision of the Administrative Officer, the incumbent will be responsible for the following…
Added 3 hours ago
R|
Program Assistant – Cancer Research Program (CRP)
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…other program assistant(s), the incumbent provides personalized administrative and lab technical support to program members. The incumbent will be an integral part of the program admin team…
Added 3 hours ago
R|
Clinical Research Coordinator – Ethics & Regulatory Affairs
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Added 3 hours ago
R|
Tremplin Program Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Execute activity-related administrative requirements, including catering, invoices, purchase requests, and on-site event support.
Added 3 hours ago
R|
Clinical Research Coordinator – Endometriosis Research Program
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract

Radius Fire Protection

Customer Success Specialist

Richmond, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 17, 2026
Posting language: English
Posted: Aug 21, 2026

Original job description

Position Details

We are seeking a motivated and customer-focused individual to join our team as a Customer Success Specialist. In this role, you’ll play a key part in supporting the sales team while strengthening client relationships both pre- and post-sale.

You will begin by working closely with the Fire Sales Team, handling essential administrative functions such as proposal development, quotes, and follow-ups. You’ll also manage inbound lead qualifications, coordinate calendar booking and email campaign inquiries, and ensure seamless handoffs to the appropriate sales representatives.

Post-sale, you’ll take the lead on client courtesy calls - thanking clients for their business, gathering feedback, identifying unmet needs, and uncovering opportunities to introduce additional Radius services.

Compensation includes a competitive base salary plus an annual bonus plan tied to Key Performance Indicators (KPIs), with total annual compensation ranging from $55,000 to $70,000.

Apply now

Incentives

Stability & Growth: Join an industry that never stops. Fire and security services are essential to protecting people, property, and businesses, creating consistent demand and long-term career stability. With strong year-over-year growth and exciting expansion plans ahead, now is a great team to join us!
Comprehensive Benefits Package: Enjoy extended health and dental coverage, RRSP matching, a monthly profit-sharing bonus, and access to our Employee & Family Assistance Program.
Career Development: We’re passionate about your growth. Take advantage of paid internal and external training, plus continuous learning opportunities to grow your career within the organization.
Vibrant Team Culture: We know how to have fun - It’s part of our DNA! From team outings and pub nights to virtual game sessions, spirit weeks, and community volunteer events. You’ll feel connected, supported, and celebrated.
Make a Real Impact: Your voice matters here. We love seeing team members bring forward ideas and watch them come to life. You’ll be empowered to make meaningful contributions every day.
Be Proud of Where You Work: We have a strong reputation and are proud to be a trusted name in the communities we serve. When you join our team, you’re part of something bigger.

‍

Job Description

Sales Team Administrative Support

Accurate and timely creation of proposals, quotes, and follow-ups.
Champion AI initiatives to improve efficiencies for all admin functions.
Ensure all CRM records and documentation are kept up to date.

Lead Qualification & Triage

Monitor and triage inbound leads from calendar bookings, websites, and campaigns.
Accurately qualify leads and assign them to the correct sales representative; ensuring no leads are left unattended.
Book appointments on behalf of sales reps where appropriate.

Customer Integration & Post-Sale Engagement

Conduct follow-up courtesy calls, within 1 week of sale completion, to confirm customer experience and inquire about other services they could benefit from, as well as seeking referrals.
Gather customer feedback and escalate to the appropriate team if required.
Identify opportunities to upsell and cross-sell products and services to our customers.
Maintain professional, service-focused communication with every client touchpoint.

Team & Culture Contribution

Support collaboration across sales, operations, and marketing.
Model a culture of responsiveness, client focus, and proactive problem solving.
Contribute to team meetings, knowledge sharing, and continuous improvement.
Participate in Client Sales Events as needed (Golf Tournaments, Lunch & Learns, etc.).

‍

Apply now

Requirements

Sales Acumen: Previous experience in Sales Support, Inside Sales, Account Management, or Customer Success is preferred, with a strong understanding of proposal development, quoting, lead management, and supporting customers throughout the sales process.
Communication Skills: Exceptional verbal and written communication skills, with a warm and professional approach to phone and email interactions. You’re confident communicating with customers and internal teams and know how to make every interaction feel positive and helpful.
Customer Focus: Naturally customer-focused, with the ability to build strong relationships and “customers for life.”
Organization & Time Management: Highly organized and detail-oriented, with the ability to manage multiple customers, requests, quotes, and priorities at once while staying on top of deadlines and follow-ups.
Tech Savvy: Comfortable learning and using CRM systems and sales tools, with experience using platforms such as HubSpot considered an asset. Proficient with everyday office technology, including Outlook, Microsoft Office, and other digital tools.
Team Player: A collaborative and dependable team player who enjoys working closely with Sales and other internal teams. You bring a positive attitude, take ownership of your work, and contribute to a supportive and team-oriented environment.

‍

Apply About employer

More about this job

Responsibilities

Provide administrative support to the sales team by preparing proposals and quotes, managing CRM records, qualifying inbound leads, and coordinating appointments and follow-ups. Conduct post-sale courtesy calls to gather feedback, identify additional service opportunities, seek referrals, and coordinate with internal teams.

Requirements

Previous experience in sales support, inside sales, account management, or customer success is preferred, along with strong communication, customer relationship-building, organizational, and time-management skills. Candidates should be comfortable with CRM and sales tools, including HubSpot as an asset, and proficient with Outlook, Microsoft Office, and other digital tools.

Skills

Sales Support
Proposal Development
Quoting
Lead Qualification
Lead Management
Customer Success
Customer Communication
Upselling
Cross-Selling
CRM Systems
HubSpot
Microsoft Office
Outlook
Organization
Time Management

Benefits

Extended Health Coverage
Dental Coverage
RRSP Matching
Monthly Profit-Sharing Bonus
Employee and Family Assistance Program
Paid Internal and External Training

Visa sponsorship

Not detected in the job text

Keywords

Fire Sales
Fire and Security Services
Sales Support
Inside Sales
Account Management
Customer Success
Proposal Development
Quotes
Follow-Ups
Inbound Leads
Lead Qualification
Lead Triage
Calendar Booking
Email Campaigns
CRM
HubSpot
Outlook
Microsoft Office
AI Initiatives
Customer Courtesy Calls
Customer Feedback
Upselling
Cross-Selling
Referrals
Client Relationships
Sales Events

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