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Added 1 hour ago
RF
Customer Success Specialist
Radius Fire Protection
Richmond, BC
- Full-time
…while strengthening client relationships both pre- and…
Added 1 hour ago
GR
Chemicals sales representative
G&J Resources Inc
Markham, ON
- Full-time
Consult with clients after sale to provide ongoing support
Added 2 hours ago
W
Technical Sales Representative - Power Generation
Wajax
Moncton, NB
- Full-time
Conduct follow up with customers on orders, quotes and service requested; undertake activities to ensure the sale, such as sourcing of competitor information and analysis of competitor…
Added 3 hours ago
MN
Retail Sales Representative
Mosaic North America
Victoria, BC
- Full-time
We are currently recruiting a results-oriented Sales and Merchandising Representative to represent our clients.
Added 8 hours ago
WM
Associés aux ventes – temps plein - Carrefour Laval
Wow! Mobile Boutique
Laval, QC
- Full-time
Added 10 hours ago
S
Assistant Planner
sephora.com
Toronto, ON
- Full-time
Growth. A career glow-up is built into every role, with access to training and development programs and resources throughout the year.
Added 15 hours ago
BR
Sr. Marketing Manager (18 month contract)
Brookfield Residential
Calgary, AB
- Full-time
Lead the development and execution of integrated omni-channel marketing campaigns, including digital, social media, advertising, events, activations, public relations, research, internal…
Added 18 hours ago
O
B2B Sales Closer for Marketing Agency
ORCAFY
Toronto, ON
- Full-time
We are looking for a Digital Marketing Sales Representative who understands digital marketing and can confidently sell agency services to business owners.
Added 19 hours ago
MK
Assistant Store Manager - TPO Men's
Michael Kors
Toronto, ON
- Full-time
fun, inspiring and rewarding environment with opportunities for development and growth.
Added 20 hours ago
HA
Customer Service Representative (Full Time)
Homes Alive Pets
Edmonton, AB
- Full-time
The ideal Customer Service Representative has excellent communication and people skills, experience in customer service or a willingness to learn, and a passion for pets.
Added 20 hours ago
A
Dermatology, Therapeutic Specialist - Atlantic
AbbVie
Halifax, NS
- Full-time
Are you looking for an exciting full-time career, where development and high-performance are valued? AbbVie Canada is looking to connect with a Specialty Representative to join our…
Added 20 hours ago
MK
assistant store manager
Michael Kors
Ottawa, ON · Kanata
- Full-time
fun, inspiring and rewarding environment with opportunities for development and growth.
Added 20 hours ago
BP
Sr. Marketing Manager (18 month contract)
Brookfield Properties
Calgary, AB
- Full-time
Lead the development and execution of integrated omni-channel marketing campaigns, including digital, social media, advertising, events, activations, public relations, research, internal…
Added 20 hours ago
AT
Freight Brokerage Sales Representative
Andy Transport
Montreal, QC · Pierrefonds, Quebec
- Full-time
Added 20 hours ago
Assistant Planner
Sephora
Toronto, ON
Growth. A career glow-up is built into every role, with access to training and development programs and resources throughout the year.
Added 21 hours ago
WM
Associés aux ventes – temps partiel - Promenades St Bruno
Wow! Mobile Boutique
Saint-Bruno-de-Montarville, QC
- Part-time
Added 23 hours ago
N
Customer Service Representative
Netpak
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
The Customer Service / Sales Support Representative is responsible for ensuring an excellent customer experience while providing daily support to Sales Representatives in an offset printing…
Added 23 hours ago
Area Sales Manager
Neuronetics, Inc.
Canada
Manage account success after the sale partnering with the Practice Development Manager (PDM) to provide:
Added 1 day ago
Bilingual Talent Acquisition Partner, Retail (Contract)
Sephora
Montreal, QC
Added 1 day ago
MC
Territory Sales Representative - Prince George
Molson Coors
Prince George, BC
- Other
In the role of Territory Sales Representative for the Prince George area, you will be part of the British Columbia Commercial team, reporting directly to one of our District Sales Managers.
Added 1 day ago
S
Représentant(e) des ventes, endoscopie et médecine sportive – Montréal / Sales Representative, Endoscopy & Sports Medicine - Montreal
Stryker
Montreal, QC
- Full-time
As a Stryker Endoscopy & Sports Medicine Sales Representative, you are a trusted partner in brilliant visualization and unrivaled connected OR solutions. Stryker provides you with market…
Added 1 day ago
AS
Sales Representative
ATCO Structures
AB · Edmonton, AB
- Full-time
Responsible for the sale and rental of new and used ATCO products and services, including market development for ATCO products and keeping track of current market prices to ensure a…
Added 1 day ago
S
Director, Merchandising
sephora.com
Toronto, ON
- Full-time
Provide clear direction, prioritize work, and support the growth and development of future merchandising leaders.
Added 1 day ago
Territory Sales Representative - Prince George
Molson Coors
Prince George, BC
In the role of Territory Sales Representative for the Prince George area, you will be part of the British Columbia Commercial team, reporting directly to one of our District Sales Managers.
Added 1 day ago
Customer Experience Leader
1-800-GOT-JUNK?
AB
Junk Removal Specialist / Route Sales Representative

Radius Fire Protection

Customer Success Specialist

Richmond, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 17, 2026
Posting language: English
Posted: Aug 21, 2026

Original job description

Position Details

We are seeking a motivated and customer-focused individual to join our team as a Customer Success Specialist. In this role, you’ll play a key part in supporting the sales team while strengthening client relationships both pre- and post-sale.

You will begin by working closely with the Fire Sales Team, handling essential administrative functions such as proposal development, quotes, and follow-ups. You’ll also manage inbound lead qualifications, coordinate calendar booking and email campaign inquiries, and ensure seamless handoffs to the appropriate sales representatives.

Post-sale, you’ll take the lead on client courtesy calls - thanking clients for their business, gathering feedback, identifying unmet needs, and uncovering opportunities to introduce additional Radius services.

Compensation includes a competitive base salary plus an annual bonus plan tied to Key Performance Indicators (KPIs), with total annual compensation ranging from $55,000 to $70,000.

Apply now

Incentives

Stability & Growth: Join an industry that never stops. Fire and security services are essential to protecting people, property, and businesses, creating consistent demand and long-term career stability. With strong year-over-year growth and exciting expansion plans ahead, now is a great team to join us!
Comprehensive Benefits Package: Enjoy extended health and dental coverage, RRSP matching, a monthly profit-sharing bonus, and access to our Employee & Family Assistance Program.
Career Development: We’re passionate about your growth. Take advantage of paid internal and external training, plus continuous learning opportunities to grow your career within the organization.
Vibrant Team Culture: We know how to have fun - It’s part of our DNA! From team outings and pub nights to virtual game sessions, spirit weeks, and community volunteer events. You’ll feel connected, supported, and celebrated.
Make a Real Impact: Your voice matters here. We love seeing team members bring forward ideas and watch them come to life. You’ll be empowered to make meaningful contributions every day.
Be Proud of Where You Work: We have a strong reputation and are proud to be a trusted name in the communities we serve. When you join our team, you’re part of something bigger.

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Job Description

Sales Team Administrative Support

Accurate and timely creation of proposals, quotes, and follow-ups.
Champion AI initiatives to improve efficiencies for all admin functions.
Ensure all CRM records and documentation are kept up to date.

Lead Qualification & Triage

Monitor and triage inbound leads from calendar bookings, websites, and campaigns.
Accurately qualify leads and assign them to the correct sales representative; ensuring no leads are left unattended.
Book appointments on behalf of sales reps where appropriate.

Customer Integration & Post-Sale Engagement

Conduct follow-up courtesy calls, within 1 week of sale completion, to confirm customer experience and inquire about other services they could benefit from, as well as seeking referrals.
Gather customer feedback and escalate to the appropriate team if required.
Identify opportunities to upsell and cross-sell products and services to our customers.
Maintain professional, service-focused communication with every client touchpoint.

Team & Culture Contribution

Support collaboration across sales, operations, and marketing.
Model a culture of responsiveness, client focus, and proactive problem solving.
Contribute to team meetings, knowledge sharing, and continuous improvement.
Participate in Client Sales Events as needed (Golf Tournaments, Lunch & Learns, etc.).

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Apply now

Requirements

Sales Acumen: Previous experience in Sales Support, Inside Sales, Account Management, or Customer Success is preferred, with a strong understanding of proposal development, quoting, lead management, and supporting customers throughout the sales process.
Communication Skills: Exceptional verbal and written communication skills, with a warm and professional approach to phone and email interactions. You’re confident communicating with customers and internal teams and know how to make every interaction feel positive and helpful.
Customer Focus: Naturally customer-focused, with the ability to build strong relationships and “customers for life.”
Organization & Time Management: Highly organized and detail-oriented, with the ability to manage multiple customers, requests, quotes, and priorities at once while staying on top of deadlines and follow-ups.
Tech Savvy: Comfortable learning and using CRM systems and sales tools, with experience using platforms such as HubSpot considered an asset. Proficient with everyday office technology, including Outlook, Microsoft Office, and other digital tools.
Team Player: A collaborative and dependable team player who enjoys working closely with Sales and other internal teams. You bring a positive attitude, take ownership of your work, and contribute to a supportive and team-oriented environment.

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Apply About employer

More about this job

Responsibilities

Provide administrative support to the sales team by preparing proposals and quotes, managing CRM records, qualifying inbound leads, and coordinating appointments and follow-ups. Conduct post-sale courtesy calls to gather feedback, identify additional service opportunities, seek referrals, and coordinate with internal teams.

Requirements

Previous experience in sales support, inside sales, account management, or customer success is preferred, along with strong communication, customer relationship-building, organizational, and time-management skills. Candidates should be comfortable with CRM and sales tools, including HubSpot as an asset, and proficient with Outlook, Microsoft Office, and other digital tools.

Skills

Sales Support
Proposal Development
Quoting
Lead Qualification
Lead Management
Customer Success
Customer Communication
Upselling
Cross-Selling
CRM Systems
HubSpot
Microsoft Office
Outlook
Organization
Time Management

Benefits

Extended Health Coverage
Dental Coverage
RRSP Matching
Monthly Profit-Sharing Bonus
Employee and Family Assistance Program
Paid Internal and External Training

Visa sponsorship

Not detected in the job text

Keywords

Fire Sales
Fire and Security Services
Sales Support
Inside Sales
Account Management
Customer Success
Proposal Development
Quotes
Follow-Ups
Inbound Leads
Lead Qualification
Lead Triage
Calendar Booking
Email Campaigns
CRM
HubSpot
Outlook
Microsoft Office
AI Initiatives
Customer Courtesy Calls
Customer Feedback
Upselling
Cross-Selling
Referrals
Client Relationships
Sales Events

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