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Added 7 mins ago
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Sales Development Representative (SDR) - Outbound B2B
YuJa
Toronto, ON · North York, ON
- $60,000 to $70,000 CAD / year
- Full-time
This is an expansion role designed to support the continued growth and scaling of our Sales Development team. Our Sales Development team members are at the forefront of our growth,…
Added 7 mins ago
EV
Business Development Representative (BDR / SDR)
Eminent Valet
Toronto, ON
- Full-time
Eminent Valet is hiring a Business Development Representative in the Toronto / GTA. We are looking for someone who knows how to research an account, reach the right decision maker, and turn…
Added 2 hours ago
EF
Part-Time Retail Sales Representative for General Mills/Blue Buffalo - Mississauga
Encore Field Marketing Solutions Inc.
Mississauga, ON · ON, Mississauga, CA-ON
- Part-time
The Role: Part-Time Retail Sales Representative - Mississauga, ON - Approx. 29 hours/week
Added 2 hours ago
AC
Gérant 1090
Alimentation Couche-Tard
Levis, QC
- Full-time
…full-time employees which may include Assistant Manager(s), Lead Representative(s) and Customer Service…
Added 3 hours ago
D
Inside Sales Representative
Dixon
Timmins, ON
- Full-time
…equipment, solutions, and services. In 2023, Sonepar achieved sales of €33.3 billion. Present in 40 countries with a dense network of brands, the Group is leading an ambitious…
Added 4 hours ago
SB
Branch Coverage Representative
Stanley Black & Decker, Inc.
Mississauga, ON · Waterloo, ON
- Full-time
As a Branch Coverage Representative, you will be part of a dedicated team based in Kitchener, Waterloo, Guelph, or West GTA, Ontario and reporting to the Manager, IC National Accounts. This…
Added 4 hours ago
MC
Business Development Associate
MRL Consulting Group | Global Niche Technology Recruitment
Toronto, ON
- Full-time
Inside Sales Associate (Business Development)
Added 6 hours ago
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Business Development Representative
PheedLoop
Toronto, ON
- Full-time
We’re hiring an outbound Business Development Representative (BDR) to drive net-new pipeline. This is a frontline, prospecting-focused role. You’ll be powering the engine that fills the top…
Added 6 hours ago
SO
Business Development Specialist
SERVPRO of Vacaville / Dixon
Grand Rapids, MB
- Full-time
As a Business Development Representative, you will be making a difference every day by increasing brand awareness and sharing the SERVPRO story. In this role, you will need to be…
Added 8 hours ago
J
National Sales Manager- CVRM
Jobgether
Canada
- $147,192.8 to $193,190.55 CAD / year
- Contract
You will lead and develop a team of six Specialty Care Sales Representatives, creating the conditions for strong performance and continuous growth.
Added 8 hours ago
S
Construction Business Development Manager
SearchLabs
Toronto, ON
- Full-time
We are working with an established Canadian construction organization to identify and introduce strong candidates for a Business Development Manager opportunity based in Toronto.
Added 9 hours ago
RF
Territory Sales Representative
Russell Food Equipment Limited
Thunder Bay, ON
- Full-time
Russell Hendrix Foodservice Equipment is looking for a Territory Sales Representative to join our Thunder Bay team. In this role, you’ll take ownership of your territory, build strong,…
Added 10 hours ago
PM
Entry-Level Sales Representative | North York, ON
Puulse Marketing
Toronto, ON
- Full-time
No sales experience, no problem. We hire for attitude, work ethic, and coachability, then teach you everything else on the clock.
Added 11 hours ago
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Manager, Community Relations and Retail Operations
Northwestel
Yellowknife, NT
- Full-time
…Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career…
Added 11 hours ago
SF
Sales Development Representative
Safe Fleet
Coquitlam, BC
- Full-time
The Sales Development Representative (SDR) will be the first point of contact for prospective customers looking for information about our products, the consistent voice that checks in with…
Added 12 hours ago
CC
Sales Representative - Facility Services
Cintas Canada
Langley (District), BC · Langley, BC
- Full-time
That is why we are seeking a goal-oriented, motivated, and energetic Sales Representative to join our growing Outside Sales team. This role provides our customers with solutions to their…
Added 12 hours ago
W
Business Development Representative
Workwolf
Montreal, QC
- Full-time
As a Business Development Representative, your primary focus will be developing new business within an assigned territory. This is a hunter-style sales role where you will prospect, build…
Added 13 hours ago
R
Field Service Implementation Representative - Ontario
Roche
ON · Canada DIA Field - Central
- Full-time
Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in…
Added 13 hours ago
R
Field Service Implementation Representative - Quebec
Roche
Quebec, QC · Canada DIA Field-Quebec
- Full-time
Added 15 hours ago
MC
Représentant(e) du service à la clientèle – Santé animale / Customer Service Representative – Animal Health
Merck Canada
Kirkland, QC
- Full-time
Added 15 hours ago
B
Business Development Representative
Buyerlink
Victoria, BC
- Full-time
You have at least 1 year experience within a B2B Sales / Account Executive or Inside Sales / Sales Development Representative role
Added 15 hours ago
T
Professional Wealth Branch Manager
TD
Burlington, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 15 hours ago
O(
Broker Sales - Bilingual Sales Representative
OTIP (Ontario Teachers Insurance Plan)
Waterloo, ON
- Full-time
Creating a trusting environment that fosters new sales opportunities and retention of existing business.
Added 15 hours ago
AS
Business Development Representative, Enterprise
Absolute Software
Vancouver, BC
- Full-time
In this Business Development Representative role, you will be the front line to our Enterprise prospects, driving interest in Absolute and initiating the sales cycle. In this role, you will…
Added 15 hours ago
SF
Sales Development Representative
Safe Fleet
Coquitlam, BC
- Full-time
The Sales Development Representative (SDR) will be the first point of contact for prospective customers looking for information about our products, the consistent voice that checks in with…

Radius Fire Protection

Customer Success Specialist

Richmond, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 17, 2026
Posting language: English
Posted: Aug 21, 2026

Original job description

Position Details

We are seeking a motivated and customer-focused individual to join our team as a Customer Success Specialist. In this role, you’ll play a key part in supporting the sales team while strengthening client relationships both pre- and post-sale.

You will begin by working closely with the Fire Sales Team, handling essential administrative functions such as proposal development, quotes, and follow-ups. You’ll also manage inbound lead qualifications, coordinate calendar booking and email campaign inquiries, and ensure seamless handoffs to the appropriate sales representatives.

Post-sale, you’ll take the lead on client courtesy calls - thanking clients for their business, gathering feedback, identifying unmet needs, and uncovering opportunities to introduce additional Radius services.

Compensation includes a competitive base salary plus an annual bonus plan tied to Key Performance Indicators (KPIs), with total annual compensation ranging from $55,000 to $70,000.

Apply now

Incentives

Stability & Growth: Join an industry that never stops. Fire and security services are essential to protecting people, property, and businesses, creating consistent demand and long-term career stability. With strong year-over-year growth and exciting expansion plans ahead, now is a great team to join us!
Comprehensive Benefits Package: Enjoy extended health and dental coverage, RRSP matching, a monthly profit-sharing bonus, and access to our Employee & Family Assistance Program.
Career Development: We’re passionate about your growth. Take advantage of paid internal and external training, plus continuous learning opportunities to grow your career within the organization.
Vibrant Team Culture: We know how to have fun - It’s part of our DNA! From team outings and pub nights to virtual game sessions, spirit weeks, and community volunteer events. You’ll feel connected, supported, and celebrated.
Make a Real Impact: Your voice matters here. We love seeing team members bring forward ideas and watch them come to life. You’ll be empowered to make meaningful contributions every day.
Be Proud of Where You Work: We have a strong reputation and are proud to be a trusted name in the communities we serve. When you join our team, you’re part of something bigger.

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Job Description

Sales Team Administrative Support

Accurate and timely creation of proposals, quotes, and follow-ups.
Champion AI initiatives to improve efficiencies for all admin functions.
Ensure all CRM records and documentation are kept up to date.

Lead Qualification & Triage

Monitor and triage inbound leads from calendar bookings, websites, and campaigns.
Accurately qualify leads and assign them to the correct sales representative; ensuring no leads are left unattended.
Book appointments on behalf of sales reps where appropriate.

Customer Integration & Post-Sale Engagement

Conduct follow-up courtesy calls, within 1 week of sale completion, to confirm customer experience and inquire about other services they could benefit from, as well as seeking referrals.
Gather customer feedback and escalate to the appropriate team if required.
Identify opportunities to upsell and cross-sell products and services to our customers.
Maintain professional, service-focused communication with every client touchpoint.

Team & Culture Contribution

Support collaboration across sales, operations, and marketing.
Model a culture of responsiveness, client focus, and proactive problem solving.
Contribute to team meetings, knowledge sharing, and continuous improvement.
Participate in Client Sales Events as needed (Golf Tournaments, Lunch & Learns, etc.).

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Apply now

Requirements

Sales Acumen: Previous experience in Sales Support, Inside Sales, Account Management, or Customer Success is preferred, with a strong understanding of proposal development, quoting, lead management, and supporting customers throughout the sales process.
Communication Skills: Exceptional verbal and written communication skills, with a warm and professional approach to phone and email interactions. You’re confident communicating with customers and internal teams and know how to make every interaction feel positive and helpful.
Customer Focus: Naturally customer-focused, with the ability to build strong relationships and “customers for life.”
Organization & Time Management: Highly organized and detail-oriented, with the ability to manage multiple customers, requests, quotes, and priorities at once while staying on top of deadlines and follow-ups.
Tech Savvy: Comfortable learning and using CRM systems and sales tools, with experience using platforms such as HubSpot considered an asset. Proficient with everyday office technology, including Outlook, Microsoft Office, and other digital tools.
Team Player: A collaborative and dependable team player who enjoys working closely with Sales and other internal teams. You bring a positive attitude, take ownership of your work, and contribute to a supportive and team-oriented environment.

‍

Apply About employer

More about this job

Responsibilities

Provide administrative support to the sales team by preparing proposals and quotes, managing CRM records, qualifying inbound leads, and coordinating appointments and follow-ups. Conduct post-sale courtesy calls to gather feedback, identify additional service opportunities, seek referrals, and coordinate with internal teams.

Requirements

Previous experience in sales support, inside sales, account management, or customer success is preferred, along with strong communication, customer relationship-building, organizational, and time-management skills. Candidates should be comfortable with CRM and sales tools, including HubSpot as an asset, and proficient with Outlook, Microsoft Office, and other digital tools.

Skills

Sales Support
Proposal Development
Quoting
Lead Qualification
Lead Management
Customer Success
Customer Communication
Upselling
Cross-Selling
CRM Systems
HubSpot
Microsoft Office
Outlook
Organization
Time Management

Benefits

Extended Health Coverage
Dental Coverage
RRSP Matching
Monthly Profit-Sharing Bonus
Employee and Family Assistance Program
Paid Internal and External Training

Visa sponsorship

Not detected in the job text

Keywords

Fire Sales
Fire and Security Services
Sales Support
Inside Sales
Account Management
Customer Success
Proposal Development
Quotes
Follow-Ups
Inbound Leads
Lead Qualification
Lead Triage
Calendar Booking
Email Campaigns
CRM
HubSpot
Outlook
Microsoft Office
AI Initiatives
Customer Courtesy Calls
Customer Feedback
Upselling
Cross-Selling
Referrals
Client Relationships
Sales Events

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