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Added 14 mins ago
Scheduling Coordinator
Fire Protection Inc (Edmonton)
AB · Edmonton, AB
Full-time
This is an exciting opportunity to join the new chapter of Fire Protection Inc - an Onyx-Fire Protection Services Inc, we’re seeking a Service Schedular that is motivated, with a strong…
Added 14 mins ago
Tenant Services Coordinator
HighView Partners
Toronto, ON
Full-time
…prestigious commercial properties. They are seeking a Tenant Services Coordinator to join the property management team at their premier downtown Toronto office…
Added 30 mins ago
Logistics Coordinator
ATCO Group
Langley (District), BC · Langley, BC
Full-time
The Logistics Coordinator is responsible for full coordinator of the logistics strategy for the scope of the project. The successful candidate will be integral to executing ATCO’s proven…
Added 45 mins ago
Project Coordinator
Pagnotta Inc.
AB
Full-time
…structural concrete, general contracting and tower crane and hoist services with job sites located throughout Western Canada. We provide value-added construction services to our customers…
Added 1 hour ago
Logistics Coordinator
ATCO Structures
Langley (District), BC · Langley, BC
Full-time
The Logistics Coordinator is responsible for full coordinator of the logistics strategy for the scope of the project. The successful candidate will be integral to executing ATCO’s proven…
Added 3 hours ago
Service Coordinator, Technical Services HVAC
BGIS
Ottawa, ON
Full-time
The Service Coordinator provides centralized administrative and operational support to technical service operations, with a primary focus on service estimating, quoting, repair…
Added 3 hours ago
Logistics Coordinator
ATCO
Langley (District), BC · Langley, BC
Full-time
The Logistics Coordinator is responsible for full coordinator of the logistics strategy for the scope of the project. The successful candidate will be integral to executing ATCO’s proven…
Added 3 hours ago
HSE Coordinator
Golderado Contracting Corp
Fort Saskatchewan, AB
Full-time
Golderado Contracting Corporation ("Golderado") supplies skilled labour for construction projects across Canada, primarily in Alberta, British Columbia, and Saskatchewan, supporting clients…
Added 4 hours ago
Project Estimator
Diesel Overhead Doors Inc.
Calgary, AB
Full-time
Diesel Overhead Doors supplies, installs, and services commercial and industrial overhead doors across Alberta. We work with general contractors, property managers, and business owners on…
Added 4 hours ago
Project Estimator
Diesel Overhead Doors Inc.
Calgary, AB
Full-time
Diesel Overhead Doors supplies, installs, and services commercial and industrial overhead doors across Alberta. We work with general contractors, property managers, and business owners on…
Added 4 hours ago
Environmental Project Coordinator – Hazardous Materials (Hazmat)
Stoakley-Stewart Consultants Ltd.
Waterloo, ON
Full-time
…delivering hazardous building materials and environmental consulting services across Ontario. The organization supports commercial, institutional, industrial, and residential clients on…
Added 4 hours ago
Junior Estimator
Community Fire Prevention
Port Coquitlam, BC
$55,000 to $65,000 CAD / year
Full-time
…Fire Prevention - Onyx Fire family company BC, as a full-time Coordinator/Junior Estimator! As a member of our Estimating Team, you will gain practical knowledge of local Fire & Life Safety…
Added 4 hours ago
Fleet Administrator
Cormorant Utility Services
Cambridge, ON
Experience working in a construction, utilities, transportation, equipment, or field-services environment is considered an asset
Added 5 hours ago
Logistics Coordinator
Amrize
AB · Calgary, AB
Join Amrize as a Logistics Coordinator and help construct what's next. If you're ready to put your skills to work on projects that matter - and build a career with a company that’s building…
Added 5 hours ago
Student - Project Coordinator - Infrastructure 3
Graham
Calgary, AB
Temporary
Graham is recruiting for Co‑op Project Coordinators to support a variety of construction projects across our Infrastructure division. In this role, you’ll work closely with the Project…
Added 6 hours ago
Project Coordinator
Pomerleau
Gagetown, NB
Full-time
As a Project Coordinator working in our Building Operations team at Pomerleau Construction, you manage several activities and deadlines to gain a clearer picture of client, team and project…
Added 6 hours ago
Construction Office Admin & HR Coordinator
Objective Recruiting
Vancouver, BC
Full-time
Our client provides skilled workforce and specialized services to the construction industry. They are a growing, diverse team focused on delivering quality work, developing their people,…
Added 7 hours ago
E/I Commissioning Coordinator
Shermco Industries, Inc.
Saskatoon, SK
$55 CAD / hour
Full-time
Location: Saskatoon, SaskatchewanEmployment Type: Full-TimeDepartment: Electrical Services
Added 8 hours ago
Construction Manager
Qualus
Vancouver, BC
Full-time
Power your future with Qualus in our Program Management department as a Construction Manager. Reporting to the Manager of Construction Services this role has overall responsibility for…
Added 8 hours ago
Building Controls Service Technician
Modern Niagara
Port Coquitlam, BC
Full-time
Modern Niagara Building Services helps building owners, managers, and general contractors meet the mechanical, electrical, integrated building technology, and building services needs of…
Added 8 hours ago
Business Support Coordinator (Part-Time)
Turner & Townsend
AB · Edmonton, Canada
Part-time
Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.
Added 9 hours ago
Business Support Coordinator (Part-Time)
Turner & Townsend
AB · Edmonton, AB
Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.
Added 14 hours ago
Land & Resource Coordinator
Amrize
Edmonton, AB
Join Amrize as a Land & Resource Coordinator and help construct what's next. If you're ready to put your skills to work on projects that matter - and build a career with a company that’s…
Added 16 hours ago
Senior Project Coordinator – Architectural Envelope
AtkinsRéalis
Toronto, ON
Full-time
The Senior Project Coordinator - Architectural Envelope, will support the planning, coordination, execution, and reporting of architectural envelope activities throughout the project…
Added 16 hours ago
Fire Operations Support Coordinator
Radius Fire Protection
Richmond, BC
Full-time
As our Fire Operations Support Coordinator, you will play a key role in turning completed work into accurate and timely invoices. With approximately 60% of your role focused on billing and…

Radius Fire Protection

Fire Operations Support Coordinator

Richmond, BC, Canada

Pay: Compensation: Starting at $24.00/hour.
Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

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Original job description

Position Details

As our Fire Operations Support Coordinator, you will play a key role in turning completed work into accurate and timely invoices. With approximately 60% of your role focused on billing and invoice processing and 40% focused on operations support. You’ll work closely with Fire Operations, Customer Service, Accounting, Account Managers, Service Coordinators, and our Field Team to support work order completion, billing accuracy, deficiency follow-up, customer communication, and day-to-day operational priorities.

Your attention to detail, organizational skills, and collaborative approach will directly support customer experience, cash flow, and the overall effectiveness of Fire Operations. You will be trusted to take ownership of outstanding items, communicate concerns early, and identify practical ways to improve accuracy and efficiency while supporting our commitment to creating “Customers for Life.”

Compensation: Starting at $24.00/hour.

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Incentives

WHY DOES OUR TEAM LOVES WORKING HERE?‍

‍Stability & Growth: Join an industry that never stops. Fire and security services are essential to protecting people, property, and businesses, creating consistent demand and long-term career stability. With strong year-over-year growth and exciting expansion plans ahead, now is a great team to join us!‍
Comprehensive Benefits Package: Enjoy extended health and dental coverage, RRSP matching, a monthly profit-sharing bonus, and access to our Employee & Family Assistance Program.‍
Career Development: We’re passionate about your growth. Take advantage of paid internal and external training, plus continuous learning opportunities to grow your career within the organization.‍
Vibrant Team Culture: We know how to have fun - It’s part of our DNA! From team outings and pub nights to virtual game sessions, spirit weeks, and community volunteer events. You’ll feel connected, supported, and celebrated.‍
Make a Real Impact: Your voice matters here. We love seeing team members bring forward ideas and watch them come to life. You’ll be empowered to make meaningful contributions every day.‍
Be Proud of Where You Work: We have a strong reputation and are proud to be a trusted name in the communities we serve. When you join our team, you’re part of something bigger.

Job Description

WHAT ARE THE CORE AREAS OF RESPONSIBILITY?

60% - Billing and Invoice Processing

Prepare and process customer invoices accurately and on time using SedonaOffice CRM and established company procedures.
Review technician notes, service reports, labour, materials, purchase information, and other supporting records before billing.
Confirm that pricing and billable charges match the services provided and resolve missing or unclear information with the appropriate team member.
Compile the information required for service and repair invoicing and keep billing work moving through to completion.
Respond to invoice questions from internal teams with clear, professional, and timely communication.
Create and send invoices and customer statements and maintain accurate billing records.
Assist with contract files, revenue and cost accrual information, and month end billing requirements as assigned.

40% - Operations Support

Monitor open work orders and follow up on missing labour, parts, documentation, approvals, or technician information needed to complete and bill the work.
Support the accurate and timely closure of work orders and keep customer and work order information up to date.
Coordinate with Account Managers, Service Coordinators, Technicians, Accounting, and other teams to resolve billing and operational issues.
Track outstanding items, document follow-ups, and help keep work moving forward.
Support the customer phone queue and respond to customer inquiries in a professional and timely manner.
Assist with data entry, reporting, document preparation, and other operational projects as needed.
Identify recurring issues and suggest practical ways to improve accuracy and efficiency.
Build strong working relationships across Fire Operations, Customer Service, Accounting, Sales, and our field teams.
Take ownership of follow-ups, communicate concerns early, and help prevent small issues from becoming delays.
Contribute to a responsive, collaborative team environment that reflects our commitment to “Customers for Life.”
Please note: this is not an exhaustive list and other responsibilities may be required.

‍

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Requirements

OUR IDEAL CANDIDATE

Experience in billing, invoicing, accounts receivable, or general accounting; service, construction, facilities, or trades experience is an asset.
Customer-focused experience handling inbound calls and supporting customers in a phone queue.
Detail-oriented with strong numerical accuracy and a commitment to producing reliable, accurate work.
Organized with strong time-management skills and the ability to manage multiple priorities, deadlines, and follow-ups.
Communicative with clear and professional written and verbal communication skills, including the ability to explain billing information to customers.
Tech-savvy and comfortable using Microsoft Office, particularly Excel, with the ability to quickly learn new service management and work order systems.
Collaborative with a practical approach to problem-solving and the confidence to ask questions when information is unclear or incomplete.
Proactive with strong accountability, follow-through, and a genuine interest in finding better ways to get work done.

‍

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More about this job

Responsibilities

Prepare, review, and process accurate customer invoices and statements, verify supporting service and billing records, and assist with billing records and month-end requirements. Monitor and follow up on open work orders and missing information, support customer inquiries, coordinate with internal teams, and identify ways to improve operational accuracy and efficiency.

Requirements

Candidates should have experience in billing, invoicing, accounts receivable, or general accounting; service, construction, facilities, or trades experience is an asset. They should be detail-oriented, organized, customer-focused, comfortable handling phone inquiries and using Microsoft Office - particularly Excel - and able to communicate clearly, manage competing priorities, collaborate, and follow through proactively.

Skills

Billing and Invoicing
Accounts Receivable
Numerical Accuracy
Customer Service
Inbound Call Handling
Work Order Management
Microsoft Excel
Microsoft Office
SedonaOffice CRM
Data Entry
Time Management
Written and Verbal Communication
Problem-Solving
Organization
Follow-Up and Accountability
Cross-Functional Collaboration

Benefits

Extended Health Coverage
Dental Coverage
RRSP Matching
Monthly Profit-Sharing Bonus
Employee and Family Assistance Program
Paid Training
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Fire Operations
Fire and Security Services
Billing
Invoice Processing
Accounts Receivable
SedonaOffice CRM
Work Orders
Service Reports
Technician Notes
Labour
Materials
Purchase Information
Customer Statements
Contract Files
Revenue Accruals
Cost Accruals
Month-End Billing
Customer Service
Phone Queue
Microsoft Office
Microsoft Excel
Data Entry
Reporting
Documentation
Customer Communication
Operational Support
Billing Accuracy
Work Order Closure
Process Improvement

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