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Added 2 mins ago
Coordinator, Marketing and Events
Wilfrid Laurier University
Waterloo, ON
…you are a varsity athlete or a participant in a recreation program, we believe all Golden Hawks have the potential to be leaders and champions in their…
Added 19 mins ago
Building Controls Service Technician
Modern Niagara
Port Coquitlam, BC
Full-time
Modern Niagara is one of Canada’s Best Managed Companies and is a recipient of SMACNA‘s Safety Excellence Award Program (SSEAP) – Canada and the Canadian Occupational Safety (COS)…
Added 1 hour ago
Manufacturing Team Lead
GeoSpectrum Technologies, Inc
Dartmouth, NS
Full-time
Contribute to employee engagement through team building, recognition, training, and performance management.
Added 2 hours ago
Dietary Aide - Repost
Southern Health-Santé Sud
MB · Vita, MB
Full-time
Under the direction of the Site Coordinator or Supervisor ‐ Nutrition and Food Services, Cook 2 or Cook 1, the Dietary Aide is responsible for the completion of assigned tasks in relation…
Added 2 hours ago
Patient Care Coordinator
Resolve Sleep Health
Kamloops, BC
$23 to $25 CAD / hour
Full-time
A passion for people and exceptional customer service skills
Added 3 hours ago
Coordinator, Corporate Communications
Fraser Health
Surrey, BC
Full-time
We’re looking for a motivated, self-starting Communications Coordinator to help keep our medical staff informed and engaged.
Added 4 hours ago
Resort Activities Coordinator
Fairmont Hotels & Resorts
Lake Louise, AB
Full-time
Reporting to the Resort Activities Manager, the Resort Activities Coordinator provides administrative, systems, revenue, and operational support for the Resort Activities department.
Added 4 hours ago
Regional Sales Coordinator
Fairmont Hotels & Resorts
Jasper, AB
Full-time
We are seeking a high energy Sales Coordinator who is extremely dedicated and is willing to “go the extra mile” and able to “think out of the box.” We are looking for a hospitality career…
Added 4 hours ago
Guest Services Manager – Door, Bell & Valet
Fairmont Hotels & Resorts
Vancouver, BC
Full-time
Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler
Added 5 hours ago
Facilities Coordinator
BC Legal Management Association
Vancouver, BC · Greater Vancouver Metropolitan Area
Other
A Culture of Wellness: Cassels recognizes the importance of wellness and provides a comprehensive program that addresses the mental and physical well-being of our employees by providing…
Added 8 hours ago
Guardians Care Specialist FT - West
EHN Canada
Toronto, ON
$60,000 to $70,000 CAD / year
Full-time
A successful Guardians Care Specialist is a relationship-focused professional who serves as the primary coordinator for an assigned caseload, ensuring clients, referents, and internal teams…
Added 8 hours ago
Fire Operations Support Coordinator
Radius Fire Protection
Richmond, BC
Full-time
As our Fire Operations Support Coordinator, you will play a key role in turning completed work into accurate and timely invoices. With approximately 60% of your role focused on billing and…
Added 10 hours ago
Field Marketing Coordinator
Stanley Black & Decker, Inc.
Ottawa, ON · ON
Full-time
As a Field Marketing Coordinator, you will be part of a dedicated team based in the Ottawa area and reporting to the Territory Manger, Residential Sales. The Field Marketing Coordinator is…
Added 10 hours ago
Insurance Claims Coordinator
FirstService Residential Canada
Vancouver, BC
Full-time
We are looking for a Claims Coordinator to join our Insurance and Risk Management department. Reporting to the Director, Client Risk Management, the Claims Coordinator is a dynamic…
Added 10 hours ago
Overhead Crane Technician - FIFO 14/14
Convergint
Fort McMurray, AB
Internship
With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our…
Added 12 hours ago
Manager, Varsity Operations
University of British Columbia
Vancouver, BC · UBCV | War Memorial Gymnasium (MGYM)
$8,087.08 to $12,117.08 CAD / month
Full-time
· Responsible for the game operations staffing program, including recruitment, hiring, training, scheduling, supervision, coaching, and evaluation of approximately 100 student staff.
Added 12 hours ago
Mill Operator 6
Vale
Canada
Full-time
Online training and career development opportunities
Added 12 hours ago
Mill Operator 4
Vale
Canada
Full-time
Complete training modules, exercises, and testing required to progress to the Mill Operator 1 Level.
Added 13 hours ago
Manager, Varsity Operations
The University of British Columbia
Vancouver, BC
$8,087.08 to $12,117.08 CAD / month
Full-time
Responsible for the game operations staffing program, including recruitment, hiring, training, scheduling, supervision, coaching, and evaluation of approximately 100 student staff.
Added 13 hours ago
Receptionist
The Salvation Army in Canada
Calgary, AB
Part-time
May support the Program Coordinator with opening mail and processing out-going mail; receives parcel(s) and distributes to the appropriate person(s).
Added 13 hours ago
Culinary Operations Coordinator - Full Time Professional
Mohawk Students' Association
ON · Hamilton, Ontario
Full-time
We are looking for an enthusiastic and collaborative candidate with a passion for food, students and operational excellence! The Culinary Operations Coordinator will oversee day-to-day…
Added 14 hours ago
Purchasing Coordinator (2 positions)
Government of Manitoba
Winnipeg, MB
Full-time
Under the supervision of the Director of Contract and Purchasing Services, which is comprised of three streams: General Goods & Services, Project Management and Contract Services, the…
Added 14 hours ago
Business Operations & Growth Coordinator- Ottawa- Hybrid
Serco
Canada
Full-time
Serco Canada is seeking a highly organized and proactive Business Operations & Growth Coordinator to support the Managing Director and senior leadership team.
Added 14 hours ago
Client Care Coordinator FT
Edgewood Health Network Inc
Toronto, ON
$45,000 to $55,000 CAD / year
Full-time
The Client Care Coordinator supports the coordination and continuity of care for clients participating in Bellwood’s specialized programs. Working closely with Clinical Managers, clinical…
Added 14 hours ago
Guardians Care Specialist FT - East
Edgewood Health Network Inc
Toronto, ON · Head of Jeddore, NS
$60,000 to $70,000 CAD / year
Full-time
A successful Guardians Care Specialist is a relationship-focused professional who serves as the primary coordinator for an assigned caseload, ensuring clients, referents, and internal teams…

Radius Fire Protection

Fire Operations Support Coordinator

Richmond, BC, Canada

Pay: Compensation: Starting at $24.00/hour.
Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

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Original job description

Position Details

As our Fire Operations Support Coordinator, you will play a key role in turning completed work into accurate and timely invoices. With approximately 60% of your role focused on billing and invoice processing and 40% focused on operations support. You’ll work closely with Fire Operations, Customer Service, Accounting, Account Managers, Service Coordinators, and our Field Team to support work order completion, billing accuracy, deficiency follow-up, customer communication, and day-to-day operational priorities.

Your attention to detail, organizational skills, and collaborative approach will directly support customer experience, cash flow, and the overall effectiveness of Fire Operations. You will be trusted to take ownership of outstanding items, communicate concerns early, and identify practical ways to improve accuracy and efficiency while supporting our commitment to creating “Customers for Life.”

Compensation: Starting at $24.00/hour.

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Incentives

WHY DOES OUR TEAM LOVES WORKING HERE?‍

‍Stability & Growth: Join an industry that never stops. Fire and security services are essential to protecting people, property, and businesses, creating consistent demand and long-term career stability. With strong year-over-year growth and exciting expansion plans ahead, now is a great team to join us!‍
Comprehensive Benefits Package: Enjoy extended health and dental coverage, RRSP matching, a monthly profit-sharing bonus, and access to our Employee & Family Assistance Program.‍
Career Development: We’re passionate about your growth. Take advantage of paid internal and external training, plus continuous learning opportunities to grow your career within the organization.‍
Vibrant Team Culture: We know how to have fun - It’s part of our DNA! From team outings and pub nights to virtual game sessions, spirit weeks, and community volunteer events. You’ll feel connected, supported, and celebrated.‍
Make a Real Impact: Your voice matters here. We love seeing team members bring forward ideas and watch them come to life. You’ll be empowered to make meaningful contributions every day.‍
Be Proud of Where You Work: We have a strong reputation and are proud to be a trusted name in the communities we serve. When you join our team, you’re part of something bigger.

Job Description

WHAT ARE THE CORE AREAS OF RESPONSIBILITY?

60% - Billing and Invoice Processing

Prepare and process customer invoices accurately and on time using SedonaOffice CRM and established company procedures.
Review technician notes, service reports, labour, materials, purchase information, and other supporting records before billing.
Confirm that pricing and billable charges match the services provided and resolve missing or unclear information with the appropriate team member.
Compile the information required for service and repair invoicing and keep billing work moving through to completion.
Respond to invoice questions from internal teams with clear, professional, and timely communication.
Create and send invoices and customer statements and maintain accurate billing records.
Assist with contract files, revenue and cost accrual information, and month end billing requirements as assigned.

40% - Operations Support

Monitor open work orders and follow up on missing labour, parts, documentation, approvals, or technician information needed to complete and bill the work.
Support the accurate and timely closure of work orders and keep customer and work order information up to date.
Coordinate with Account Managers, Service Coordinators, Technicians, Accounting, and other teams to resolve billing and operational issues.
Track outstanding items, document follow-ups, and help keep work moving forward.
Support the customer phone queue and respond to customer inquiries in a professional and timely manner.
Assist with data entry, reporting, document preparation, and other operational projects as needed.
Identify recurring issues and suggest practical ways to improve accuracy and efficiency.
Build strong working relationships across Fire Operations, Customer Service, Accounting, Sales, and our field teams.
Take ownership of follow-ups, communicate concerns early, and help prevent small issues from becoming delays.
Contribute to a responsive, collaborative team environment that reflects our commitment to “Customers for Life.”
Please note: this is not an exhaustive list and other responsibilities may be required.

‍

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Requirements

OUR IDEAL CANDIDATE

Experience in billing, invoicing, accounts receivable, or general accounting; service, construction, facilities, or trades experience is an asset.
Customer-focused experience handling inbound calls and supporting customers in a phone queue.
Detail-oriented with strong numerical accuracy and a commitment to producing reliable, accurate work.
Organized with strong time-management skills and the ability to manage multiple priorities, deadlines, and follow-ups.
Communicative with clear and professional written and verbal communication skills, including the ability to explain billing information to customers.
Tech-savvy and comfortable using Microsoft Office, particularly Excel, with the ability to quickly learn new service management and work order systems.
Collaborative with a practical approach to problem-solving and the confidence to ask questions when information is unclear or incomplete.
Proactive with strong accountability, follow-through, and a genuine interest in finding better ways to get work done.

‍

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More about this job

Responsibilities

Prepare, review, and process accurate customer invoices and statements, verify supporting service and billing records, and assist with billing records and month-end requirements. Monitor and follow up on open work orders and missing information, support customer inquiries, coordinate with internal teams, and identify ways to improve operational accuracy and efficiency.

Requirements

Candidates should have experience in billing, invoicing, accounts receivable, or general accounting; service, construction, facilities, or trades experience is an asset. They should be detail-oriented, organized, customer-focused, comfortable handling phone inquiries and using Microsoft Office - particularly Excel - and able to communicate clearly, manage competing priorities, collaborate, and follow through proactively.

Skills

Billing and Invoicing
Accounts Receivable
Numerical Accuracy
Customer Service
Inbound Call Handling
Work Order Management
Microsoft Excel
Microsoft Office
SedonaOffice CRM
Data Entry
Time Management
Written and Verbal Communication
Problem-Solving
Organization
Follow-Up and Accountability
Cross-Functional Collaboration

Benefits

Extended Health Coverage
Dental Coverage
RRSP Matching
Monthly Profit-Sharing Bonus
Employee and Family Assistance Program
Paid Training
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Fire Operations
Fire and Security Services
Billing
Invoice Processing
Accounts Receivable
SedonaOffice CRM
Work Orders
Service Reports
Technician Notes
Labour
Materials
Purchase Information
Customer Statements
Contract Files
Revenue Accruals
Cost Accruals
Month-End Billing
Customer Service
Phone Queue
Microsoft Office
Microsoft Excel
Data Entry
Reporting
Documentation
Customer Communication
Operational Support
Billing Accuracy
Work Order Closure
Process Improvement

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