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Added 12 mins ago
MT-02 and MT-03 Meteorologist – Direct Entry INVENTORY
Southwestern Ontario Field Unit, Parks Canada
Ottawa, ON
Full-time
No endorsement of any products or services is expressed or implied.
Added 1 hour ago
Field Service Equipment Mechanic
Herc Rentals
Fort McMurray, AB
Full-time
We are currenlty looking for a Field Heavy Duty Equipment Mechanic who specializes in Scissor Lifts, Boom Lifts and Telehandlers. This is a full-time position for a Red Seal Heavy Duty…
Added 2 hours ago
Course Production Technician
Simon Fraser University
Vancouver, BC
…including recruitment, admissions, program operations, and student services. Working in a dynamic and rapidly evolving market, team members collaborate closely to enhance the student…
Added 4 hours ago
Student, Finance
Brandon University
Brandon, MB
Full-time
As a Student, Finance Operations Technician, you'll gain hands-on experience supporting a variety of finance and lending activities. Depending on business needs, you'll assist with loan…
Added 4 hours ago
Mgr II, Tech Service Sup
Smurfit Westrock
Ajax, ON
Full-time
Senior service Technician is a fully competent field technician capable of independently performing installations, troubleshooting, repairs, and customer training with limited supervision.
Added 4 hours ago
Fire Operations Support Coordinator
Radius Fire Protection
Richmond, BC
Full-time
…Accounting, Account Managers, Service Coordinators, and our Field Team to support work order completion, billing accuracy, deficiency follow-up, customer communication, and day-to-day…
Added 6 hours ago
Mental Health Technician II
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St. Joseph's, NL · St Josephs, NL
Full-time
…community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we…
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Mental Health Technician II
BayCare Health System
St. Joseph's, NL · St Josephs, NL
Full-time
…community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we…
Added 6 hours ago
Mental Health Technician II
BayCare Health System
St. Joseph's, NL · St Josephs, NL
Full-time
…community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we…
Added 6 hours ago
Mental Health Technician II
BayCare Health System
St. Joseph's, NL · St Josephs, NL
Full-time
…community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we…
Added 6 hours ago
Laborer
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Full-time
What does a Mitigation Technician with Paul Davis do?
Added 7 hours ago
MLS NEXT PRO Assistant Athletic Therapist
Vancouver Whitecaps FC
Vancouver, BC
$55,000 to $60,000 CAD / year
Full-time
…injury prevention, evaluation, treatment and rehabilitation services while collaborating closely with the Club’s Medical Staff. The successful candidate will also support the Head Athletic…
Added 7 hours ago
MLS NEXT PRO Assistant Athletic Therapist (Full-Time)
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Vancouver, BC
Full-time · Temporary
…injury prevention, evaluation, treatment and rehabilitation services while collaborating closely with the Club’s Medical Staff. The successful candidate will also support the Head Athletic…
Added 8 hours ago
Journeyman Electrician - 4th Year
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Full-time
PTW is a leading industry solutions provider delivering construction, fabrication, and maintenance services. Our network extends across Canada and the United States. We have workforce of…
Added 8 hours ago
Junior CAD Technician
WSP in Canada
AB · Edmonton, AB
Full-time
…through innovative design and drafting solutions. As a Junior CAD Technician, you will collaborate with experienced engineers, designers, and project teams to support projects from concept…
Added 9 hours ago
Field Service Coordinator
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$70,000 to $82,000 CAD / year
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Based out of our Bolton office, the Service Coordinator is the central point of contact between our clients and our field service team, owning the day-to-day coordination of crane…
Added 10 hours ago
Forest Planning and Development Technician
Government of Manitoba
Winnipeg, MB
Full-time
Reporting to the Timber Administration Lead, the Forest Planning and Development Technician supports the Timber Administration Lead in the tracking and reporting of Crown timber harvested…
Added 10 hours ago
Controls Systems Technician
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Added 11 hours ago
Junior CAD Technician
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Sr. Mech and Robotics Tech
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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best,…
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Field Technician, Recycling and Waste Management Services
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The Field Technician provides critical on-site expertise and technical support for all aspects of hazardous and special waste management for our clients. Working directly in the field, this…
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Motorcycle Service Technician- The ROCK Harley Davidson
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Field Service Coordinator
The Stevens Company
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Full-time
…is to bring innovative, top quality, affordable products and services to healthcare providers in an effective manner, and we know that starts with our people. The Stevens Company has been…
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Plant Health Care Technician
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As a Plant Healthcare Technician your major focus will be on fertilization, treatment and injection of trees and shrubs. Customers and clients will look to you to provide diagnosis and…
Added 12 hours ago
Intermediate Field Technician
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We're looking for an Intermediate Field Technician to join our field services team. You'll work on-site across a variety of projects - collecting field data, performing tests and…

Radius Fire Protection

Fire Operations Support Coordinator

Richmond, BC, Canada

Pay: Compensation: Starting at $24.00/hour.
Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

Apply About employer

Applications open in a new tab.

Original job description

Position Details

As our Fire Operations Support Coordinator, you will play a key role in turning completed work into accurate and timely invoices. With approximately 60% of your role focused on billing and invoice processing and 40% focused on operations support. You’ll work closely with Fire Operations, Customer Service, Accounting, Account Managers, Service Coordinators, and our Field Team to support work order completion, billing accuracy, deficiency follow-up, customer communication, and day-to-day operational priorities.

Your attention to detail, organizational skills, and collaborative approach will directly support customer experience, cash flow, and the overall effectiveness of Fire Operations. You will be trusted to take ownership of outstanding items, communicate concerns early, and identify practical ways to improve accuracy and efficiency while supporting our commitment to creating “Customers for Life.”

Compensation: Starting at $24.00/hour.

Apply now

Incentives

WHY DOES OUR TEAM LOVES WORKING HERE?‍

‍Stability & Growth: Join an industry that never stops. Fire and security services are essential to protecting people, property, and businesses, creating consistent demand and long-term career stability. With strong year-over-year growth and exciting expansion plans ahead, now is a great team to join us!‍
Comprehensive Benefits Package: Enjoy extended health and dental coverage, RRSP matching, a monthly profit-sharing bonus, and access to our Employee & Family Assistance Program.‍
Career Development: We’re passionate about your growth. Take advantage of paid internal and external training, plus continuous learning opportunities to grow your career within the organization.‍
Vibrant Team Culture: We know how to have fun - It’s part of our DNA! From team outings and pub nights to virtual game sessions, spirit weeks, and community volunteer events. You’ll feel connected, supported, and celebrated.‍
Make a Real Impact: Your voice matters here. We love seeing team members bring forward ideas and watch them come to life. You’ll be empowered to make meaningful contributions every day.‍
Be Proud of Where You Work: We have a strong reputation and are proud to be a trusted name in the communities we serve. When you join our team, you’re part of something bigger.

Job Description

WHAT ARE THE CORE AREAS OF RESPONSIBILITY?

60% - Billing and Invoice Processing

Prepare and process customer invoices accurately and on time using SedonaOffice CRM and established company procedures.
Review technician notes, service reports, labour, materials, purchase information, and other supporting records before billing.
Confirm that pricing and billable charges match the services provided and resolve missing or unclear information with the appropriate team member.
Compile the information required for service and repair invoicing and keep billing work moving through to completion.
Respond to invoice questions from internal teams with clear, professional, and timely communication.
Create and send invoices and customer statements and maintain accurate billing records.
Assist with contract files, revenue and cost accrual information, and month end billing requirements as assigned.

40% - Operations Support

Monitor open work orders and follow up on missing labour, parts, documentation, approvals, or technician information needed to complete and bill the work.
Support the accurate and timely closure of work orders and keep customer and work order information up to date.
Coordinate with Account Managers, Service Coordinators, Technicians, Accounting, and other teams to resolve billing and operational issues.
Track outstanding items, document follow-ups, and help keep work moving forward.
Support the customer phone queue and respond to customer inquiries in a professional and timely manner.
Assist with data entry, reporting, document preparation, and other operational projects as needed.
Identify recurring issues and suggest practical ways to improve accuracy and efficiency.
Build strong working relationships across Fire Operations, Customer Service, Accounting, Sales, and our field teams.
Take ownership of follow-ups, communicate concerns early, and help prevent small issues from becoming delays.
Contribute to a responsive, collaborative team environment that reflects our commitment to “Customers for Life.”
Please note: this is not an exhaustive list and other responsibilities may be required.

‍

Apply now

Requirements

OUR IDEAL CANDIDATE

Experience in billing, invoicing, accounts receivable, or general accounting; service, construction, facilities, or trades experience is an asset.
Customer-focused experience handling inbound calls and supporting customers in a phone queue.
Detail-oriented with strong numerical accuracy and a commitment to producing reliable, accurate work.
Organized with strong time-management skills and the ability to manage multiple priorities, deadlines, and follow-ups.
Communicative with clear and professional written and verbal communication skills, including the ability to explain billing information to customers.
Tech-savvy and comfortable using Microsoft Office, particularly Excel, with the ability to quickly learn new service management and work order systems.
Collaborative with a practical approach to problem-solving and the confidence to ask questions when information is unclear or incomplete.
Proactive with strong accountability, follow-through, and a genuine interest in finding better ways to get work done.

‍

Apply About employer

More about this job

Responsibilities

Prepare, review, and process accurate customer invoices and statements, verify supporting service and billing records, and assist with billing records and month-end requirements. Monitor and follow up on open work orders and missing information, support customer inquiries, coordinate with internal teams, and identify ways to improve operational accuracy and efficiency.

Requirements

Candidates should have experience in billing, invoicing, accounts receivable, or general accounting; service, construction, facilities, or trades experience is an asset. They should be detail-oriented, organized, customer-focused, comfortable handling phone inquiries and using Microsoft Office - particularly Excel - and able to communicate clearly, manage competing priorities, collaborate, and follow through proactively.

Skills

Billing and Invoicing
Accounts Receivable
Numerical Accuracy
Customer Service
Inbound Call Handling
Work Order Management
Microsoft Excel
Microsoft Office
SedonaOffice CRM
Data Entry
Time Management
Written and Verbal Communication
Problem-Solving
Organization
Follow-Up and Accountability
Cross-Functional Collaboration

Benefits

Extended Health Coverage
Dental Coverage
RRSP Matching
Monthly Profit-Sharing Bonus
Employee and Family Assistance Program
Paid Training
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Fire Operations
Fire and Security Services
Billing
Invoice Processing
Accounts Receivable
SedonaOffice CRM
Work Orders
Service Reports
Technician Notes
Labour
Materials
Purchase Information
Customer Statements
Contract Files
Revenue Accruals
Cost Accruals
Month-End Billing
Customer Service
Phone Queue
Microsoft Office
Microsoft Excel
Data Entry
Reporting
Documentation
Customer Communication
Operational Support
Billing Accuracy
Work Order Closure
Process Improvement

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