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Added 2 hours ago
Student, Finance
Brandon University
Brandon, MB
Full-time
Respond to inquiries and collaborate with internal stakeholders to support service delivery and business operations
Added 2 hours ago
Junior Fire Protection Service Technician
Radius Fire Protection
Richmond, BC
Full-time
…career, a company you can grow with. As an Apprentice Fire Technician, you’ll play a vital role in protecting lives and property by helping to ensure fire safety systems work when they’re…
Added 2 hours ago
Mgr II, Tech Service Sup
Smurfit Westrock
Ajax, ON
Full-time
Senior service Technician is a fully competent field technician capable of independently performing installations, troubleshooting, repairs, and customer training with limited supervision.
Added 2 hours ago
Fire Operations Support Coordinator
Radius Fire Protection
Richmond, BC
Full-time
Review technician notes, service reports, labour, materials, purchase information, and other supporting records before billing.
Added 3 hours ago
Field Service Technician - Level I
Jobgether
Canada
Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Field Service Technician - Level I based in Canada.
Added 4 hours ago
AR - Accounts Receivable Technician
Fast Tire Co
Vaudreuil-Dorion, QC
Full-time
Fastco is seeking a detail-oriented and experienced Accounts Receivable Technician to join our Finance team and work closely with the Credit Manager. The ideal candidate will have a strong…
Added 4 hours ago
Pharmacy Technician, Pharmacy - Temporary Part-Time (0.5) (until August 2027)
CHEO
Ottawa, ON
Part-time
Please Note: If you are a current CHEO employee with access to Workday, please apply to this posting via the Workday application as an internal applicant.
Added 5 hours ago
Workshop Lead - Aviva AutoCare Centre
Aviva Canada
Toronto, ON
Full-time
…as job-related knowledge, skills and experience, as well as internal…
Added 7 hours ago
TECHNICIAN, LUBE & MAINTENANCE
Birchwood Automotive Group
Winnipeg, MB · Greater Winnipeg Metropolitan Area
Full-time
This position requires an ambitious Lube Technician to perform routine preventative maintenance on automotive vehicles and light trucks. The successful candidate will possess the…
Added 8 hours ago
Forest Planning and Development Technician
Government of Manitoba
Winnipeg, MB
Full-time
The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities,…
Added 8 hours ago
Maintenance Technician
Centurion Associates Inc
Ottawa, ON
Full-time
…Dental, and Vision Care; Vacation Policy based on Length of Service; Centurion Learning Academy; Opportunities for Growth; Education Reimbursement Policy; Mentoring Program; Employee…
Added 8 hours ago
Controls Systems Technician
Johnson Controls
AB
Full-time
…warranty calls. Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will…
Added 8 hours ago
HVAC Journeyperson/Apprentice/ Maintenance Mechanic UA787 - Roving
BGIS
ON · Kenora, ON
Full-time
…established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, security and fire…
Added 9 hours ago
Forensic Technician
Sedgwick
Hamilton, ON · CAN-Hamilton
Part-time
EFI Global is a full-service engineering, fire investigation, environmental, health and safety, and specialty consulting services firm serving a variety of industries in both the public and…
Added 9 hours ago
Sr. Mech and Robotics Tech
JLL
Burnaby, BC
Full-time
As a Sr. Mech & Robotics Tech, you will lead service technicians on the team in the installation and repair of automated packaging and distribution equipment. You will support the…
Added 9 hours ago
Journeyperson
BGIS
Winnipeg, MB
Full-time
…established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, security and fire…
Added 9 hours ago
Plumber Journeyperson
BGIS
Thunder Bay, ON
Full-time
…established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, security and fire…
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Workshop Lead - Aviva AutoCare Centre
Aviva Canada
Mississauga, ON
Full-time
…as job-related knowledge, skills and experience, as well as internal…
Added 10 hours ago
Field Service Coordinator
The Stevens Company
Surrey, BC
Full-time
· Compliance and Documentation: Maintain meticulous records of all service activities, ensuring that device history files and repair logs are updated in accordance with internal quality…
Added 10 hours ago
Payroll and Benefits Technician
American Iron & Metal (AIM)
Montreal, QC
Full-time
As a Payroll and Benefits Technician, you will be responsible for supporting daily payroll and benefits administration activities. You will work closely with members of the Payroll and…
Added 10 hours ago
Occupational Health and Safety Advisor
City of Edmonton
AB · Edmonton, AB
Full-time
…technical expertise required to mitigate risk for our frontline service…
Added 10 hours ago
Opérateur(trice) Senior(e) des essais haute tension
Hitachi Energy
Varennes, QC
Full-time
Collaborer étroitement avec l’ingénierie, la production, la qualité et le service.
Added 10 hours ago
Shop Helper
Nors
Winnipeg, MB
Comply with our “Service First” value by providing excellent customer service to both internal and external customers
Added 10 hours ago
Service Sales Manager
Rocky Mountain Equipment
Steinbach, MB
Full-time
…maximize uptime, productivity, and profitability through expert service, innovative tools, and a customer-centric approach. As Western Canada’s trusted equipment and business partner, RME…
Added 10 hours ago
Lead Field Service Technician - Security
Honeywell
Ottawa, ON
Full-time
We have an immediate opening for a Security Technician at our Ottawa office reporting directly to the Sr Field Service Manager. You will be responsible for responding to and resolving…

Radius Fire Protection

Fire Operations Support Coordinator

Richmond, BC, Canada

Pay: Compensation: Starting at $24.00/hour.
Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

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Original job description

Position Details

As our Fire Operations Support Coordinator, you will play a key role in turning completed work into accurate and timely invoices. With approximately 60% of your role focused on billing and invoice processing and 40% focused on operations support. You’ll work closely with Fire Operations, Customer Service, Accounting, Account Managers, Service Coordinators, and our Field Team to support work order completion, billing accuracy, deficiency follow-up, customer communication, and day-to-day operational priorities.

Your attention to detail, organizational skills, and collaborative approach will directly support customer experience, cash flow, and the overall effectiveness of Fire Operations. You will be trusted to take ownership of outstanding items, communicate concerns early, and identify practical ways to improve accuracy and efficiency while supporting our commitment to creating “Customers for Life.”

Compensation: Starting at $24.00/hour.

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Incentives

WHY DOES OUR TEAM LOVES WORKING HERE?‍

‍Stability & Growth: Join an industry that never stops. Fire and security services are essential to protecting people, property, and businesses, creating consistent demand and long-term career stability. With strong year-over-year growth and exciting expansion plans ahead, now is a great team to join us!‍
Comprehensive Benefits Package: Enjoy extended health and dental coverage, RRSP matching, a monthly profit-sharing bonus, and access to our Employee & Family Assistance Program.‍
Career Development: We’re passionate about your growth. Take advantage of paid internal and external training, plus continuous learning opportunities to grow your career within the organization.‍
Vibrant Team Culture: We know how to have fun - It’s part of our DNA! From team outings and pub nights to virtual game sessions, spirit weeks, and community volunteer events. You’ll feel connected, supported, and celebrated.‍
Make a Real Impact: Your voice matters here. We love seeing team members bring forward ideas and watch them come to life. You’ll be empowered to make meaningful contributions every day.‍
Be Proud of Where You Work: We have a strong reputation and are proud to be a trusted name in the communities we serve. When you join our team, you’re part of something bigger.

Job Description

WHAT ARE THE CORE AREAS OF RESPONSIBILITY?

60% - Billing and Invoice Processing

Prepare and process customer invoices accurately and on time using SedonaOffice CRM and established company procedures.
Review technician notes, service reports, labour, materials, purchase information, and other supporting records before billing.
Confirm that pricing and billable charges match the services provided and resolve missing or unclear information with the appropriate team member.
Compile the information required for service and repair invoicing and keep billing work moving through to completion.
Respond to invoice questions from internal teams with clear, professional, and timely communication.
Create and send invoices and customer statements and maintain accurate billing records.
Assist with contract files, revenue and cost accrual information, and month end billing requirements as assigned.

40% - Operations Support

Monitor open work orders and follow up on missing labour, parts, documentation, approvals, or technician information needed to complete and bill the work.
Support the accurate and timely closure of work orders and keep customer and work order information up to date.
Coordinate with Account Managers, Service Coordinators, Technicians, Accounting, and other teams to resolve billing and operational issues.
Track outstanding items, document follow-ups, and help keep work moving forward.
Support the customer phone queue and respond to customer inquiries in a professional and timely manner.
Assist with data entry, reporting, document preparation, and other operational projects as needed.
Identify recurring issues and suggest practical ways to improve accuracy and efficiency.
Build strong working relationships across Fire Operations, Customer Service, Accounting, Sales, and our field teams.
Take ownership of follow-ups, communicate concerns early, and help prevent small issues from becoming delays.
Contribute to a responsive, collaborative team environment that reflects our commitment to “Customers for Life.”
Please note: this is not an exhaustive list and other responsibilities may be required.

‍

Apply now

Requirements

OUR IDEAL CANDIDATE

Experience in billing, invoicing, accounts receivable, or general accounting; service, construction, facilities, or trades experience is an asset.
Customer-focused experience handling inbound calls and supporting customers in a phone queue.
Detail-oriented with strong numerical accuracy and a commitment to producing reliable, accurate work.
Organized with strong time-management skills and the ability to manage multiple priorities, deadlines, and follow-ups.
Communicative with clear and professional written and verbal communication skills, including the ability to explain billing information to customers.
Tech-savvy and comfortable using Microsoft Office, particularly Excel, with the ability to quickly learn new service management and work order systems.
Collaborative with a practical approach to problem-solving and the confidence to ask questions when information is unclear or incomplete.
Proactive with strong accountability, follow-through, and a genuine interest in finding better ways to get work done.

‍

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More about this job

Responsibilities

Prepare, review, and process accurate customer invoices and statements, verify supporting service and billing records, and assist with billing records and month-end requirements. Monitor and follow up on open work orders and missing information, support customer inquiries, coordinate with internal teams, and identify ways to improve operational accuracy and efficiency.

Requirements

Candidates should have experience in billing, invoicing, accounts receivable, or general accounting; service, construction, facilities, or trades experience is an asset. They should be detail-oriented, organized, customer-focused, comfortable handling phone inquiries and using Microsoft Office - particularly Excel - and able to communicate clearly, manage competing priorities, collaborate, and follow through proactively.

Skills

Billing and Invoicing
Accounts Receivable
Numerical Accuracy
Customer Service
Inbound Call Handling
Work Order Management
Microsoft Excel
Microsoft Office
SedonaOffice CRM
Data Entry
Time Management
Written and Verbal Communication
Problem-Solving
Organization
Follow-Up and Accountability
Cross-Functional Collaboration

Benefits

Extended Health Coverage
Dental Coverage
RRSP Matching
Monthly Profit-Sharing Bonus
Employee and Family Assistance Program
Paid Training
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Fire Operations
Fire and Security Services
Billing
Invoice Processing
Accounts Receivable
SedonaOffice CRM
Work Orders
Service Reports
Technician Notes
Labour
Materials
Purchase Information
Customer Statements
Contract Files
Revenue Accruals
Cost Accruals
Month-End Billing
Customer Service
Phone Queue
Microsoft Office
Microsoft Excel
Data Entry
Reporting
Documentation
Customer Communication
Operational Support
Billing Accuracy
Work Order Closure
Process Improvement

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