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RADPAIR

Implementation & Support Lead

Canada

Full-time

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Job details

Job type: Full-time
Experience: 4+ years of experience in implementation, deployment, integration, or client-facing technical roles within SaaS, healthcare IT, or enterprise software.
Posting language: English
Posted: Oct 8, 2026

Original job description

The Implementation & Support Lead owns and drives the technical execution of client onboarding, implementation, and post–go-live support for RADPAIR’s AI-powered radiology platform. This role sits within the Implementation & Support function and serves as the primary lead for client deployments, integrations, and adoption support.

Implementation & Support Leads work directly within client environments to ensure smooth integrations, rapid issue resolution, and successful product adoption. The role requires close collaboration with Engineering, Implementation & Support, and Operations to translate real-world client needs into reliable deployments and continuous product improvement.

Key Responsibilities

Client Implementation

Own and drive the technical execution of client implementations from kickoff through go-live and stabilization.
Work closely with internal teams to configure and deploy solutions aligned with client workflows, technical environments, and interoperability requirements.
Identify and escalate technical or process-related roadblocks, ensuring resolution with minimal impact to timelines.
Support integrations with RIS, PACS, EHRs, and other third-party systems in collaboration with Engineering.
Ensure implementations meet defined success criteria for performance, reliability, and client readiness.

Client Support

Provide hands-on technical and operational support to clients.
Serve as the primary technical escalation point for implementation- and integration-related issues within defined support workflows, driving timely resolution to minimize client disruption and ensure continuity of clinical operations.
Troubleshoot workflow, configuration, integration, and environment-specific challenges.
Coordinate with Engineering to triage bugs, manage technical escalations, and communicate resolution timelines.
Proactively monitor technical health during onboarding and early adoption.
Document issues, resolutions, and recurring support patterns to improve platform reliability and support efficiency.

Training & Enablement

Develop, adapt, and maintain client-facing documentation, guides, and training materials.
Deliver client training sessions tailored to radiology workflows and technical environments.
Support ongoing enablement efforts to ensure sustained adoption and effective platform use.

Cross-Functional Collaboration

Collaborate with cross-functional teams to ensure alignment between client expectations, project plans, and technical delivery.
Partner closely with Engineering, Implementation & Support, and Operations to surface technical feedback, implementation learnings, and support insights.
Contribute to continuous improvement of implementation processes, tooling, and internal playbooks.

Qualifications

Required:

4+ years of experience in implementation, deployment, integration, or client-facing technical roles within SaaS, healthcare IT, or enterprise software.
Hands-on experience working with healthcare or enterprise system integrations.
Experience supporting clients through post–go-live stabilization and ongoing technical support.
Proven ability to manage multiple concurrent client engagements in a fast-paced environment.
Experience collaborating with Engineering and Product teams to resolve technical issues.
Excellent communication, organization, and interpersonal skills.
Comfortable working in a fast-paced startup environment with shifting priorities.
Proficient in project management tools such as Linear, Asana, Jira, Trello, or similar platforms.

Preferred:

Background in radiology operations, imaging informatics, or clinical imaging, such as RIS/PACS administration or prior clinical experience (e.g., CT, MRI, ultrasound, or radiologic technologist).
Strong understanding of HL7, DICOM, FHIR, or other healthcare interoperability standards.
Bachelor’s degree in Computer Science, Health Informatics, Business, or a related field.
Demonstrated experience in designing and delivering client training programs, including curriculum development, documentation, video tutorials, and other instructional materials.
PMP or other relevant certification.
Experience working with globally distributed teams.

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More about this job

Responsibilities

Lead technical client implementations from kickoff through go-live and stabilization, including configuring deployments and supporting integrations with RIS, PACS, EHRs, and other systems. Provide client-facing technical support and training, coordinate issue resolution with Engineering, and contribute implementation feedback and process improvements.

Requirements

Requires at least four years of experience in implementation, deployment, integration, or client-facing technical roles, along with hands-on healthcare or enterprise integrations and post-go-live support experience. Candidates should be able to manage concurrent client engagements, collaborate with Engineering and Product teams, communicate effectively, and use project management tools; radiology experience and interoperability standards knowledge are preferred.

Skills

Client Implementation
Technical Deployment
Healthcare System Integration
Client Support
Troubleshooting
Project Management
Radiology Workflows
RIS/PACS Integration
EHR Integration
HL7
DICOM
FHIR
Client Training
Cross-Functional Collaboration
Documentation

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Healthcare IT
Enterprise Software
Client Onboarding
Implementation
Deployment
System Integration
RIS
PACS
EHR
HL7
DICOM
FHIR
Radiology Operations
Imaging Informatics
Clinical Imaging
Post-Go-Live Stabilization
Technical Support
Client Training
Training Materials
Project Management
Linear
Asana
Jira
Trello
PMP
Engineering Collaboration
Product Adoption
Workflow Configuration
AI-Powered Radiology

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