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Added 2 mins ago
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Sr. Analyst, Product and Pricing Operations
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life.…
Added 2 mins ago
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Customer Success Manager - Global Public Sector
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their…
Added 2 mins ago
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Operations Technician (QP)
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- Full-time
…maintenance gas system facilities, including the delivery of customer services, in accordance with standards, specifications and accepted industry practices. The emphasis on certain aspects…
Added 2 mins ago
Lab Technical Assistant (BCGEU), Casual
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Surrey, BC
…commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity,…
Added 2 mins ago
T
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Manager, IT Operations (Oracle & PostgreSQL Database Services)
TD
Mississauga, ON · Toronto, ON
- Full-time
The successful candidate will provide strategic leadership, operational oversight, technical direction, and people management while driving continuous improvement, automation, regulatory…
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Oracle / PostgreSQL Database Administrator
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- Full-time
Lead technical diagnosis and resolution of database-related incidents and service disruptions.
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System Administrator (Microsoft F&O)
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Markham, ON · Canada - Markham - Ontario
- Full-time
…to technology, product innovation, quality, and exceptional customer…
Added 2 mins ago
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Implementation Specialist – Project Management
Jonas Software
Markham, ON · Canada - Markham - Ontario
- Full-time
…to technology, product innovation, quality, and exceptional customer…
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Client Experience Specialist
Jonas Software
Markham, ON · Canada - Markham - Ontario
- Full-time
Deliver remarkable customer service through empathy and professionalism
Added 2 mins ago
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Implementation Specialist
Jonas Software
Markham, ON · Canada - Markham - Ontario
- Full-time
Excellent organizational, time management and customer service skills
Added 2 mins ago
JS
System Administrator (Microsoft F&O)
Jonas Software
Markham, ON · Canada - Markham - Ontario
- Full-time
…to technology, product innovation, quality, and exceptional customer…
Added 2 mins ago
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- Full-time
Technical Expertise: Provide technical support and guidance to clients and internal team members on time configuration, analysis, and testing.
Added 2 mins ago
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- Full-time
Arrange and manage industry specific safety and technical training courses for mechanics and service department
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American Sign Language (ASL) Freelancer Interpreter
ContactLink Solutions
Remote, Canada
- Contract
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…working with deaf and hearing impaired persons, communication service providers, instructors and…
Added 2 mins ago
IT Systems & Support Coordinator
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Vancouver, BC
1–2 years of direct technical experience in an IT Helpdesk, Service Desk, or Desktop Support role.
Added 15 mins ago
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Flynn Group of Companies is currently seeking a Service Account Manager to join our Vancouver Branch (located at 19175 22 Avenue, Surrey BC). Flynn is the Leading Building Envelope…
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Manager - Revenue Operations & Analytics
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- $100,000 to $130,000 CAD / year
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Lead initiatives that strengthen operational controls while balancing customer experience and business objectives.
Added 17 mins ago
Senior Talent Acquisition Specialist
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Outstanding Customer Service: Proven ability to manage and maintain strong relationships with multiple hiring managers, providing exceptional customer service and support throughout the…
Added 17 mins ago
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Online Learning Facilitator
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Added 17 mins ago
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Online Learning Facilitator
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Added 17 mins ago
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Added 17 mins ago
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RADPAIR

Implementation & Support Trainer

Canada

Full-time

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Job details

Job type: Full-time
Experience: 3+ years of experience in training, onboarding, customer success, or client-facing roles within SaaS, healthcare IT, or similar technology environments.
Posting language: English
Posted: Oct 8, 2026

Original job description

Position Overview:

The Implementation & Support Trainer is responsible for delivering and continuously improving client training and enablement for RADPAIR’s AI-powered radiology platform. This role plays a key part in ensuring users are effectively onboarded, trained, and able to adopt and continue using the platform within their clinical and technical environments.

The Trainer works closely with Implementation & Support team members and cross-functional partners to deliver consistent, high-quality training experiences. This role requires strong communication skills, attention to detail, a solid understanding of radiology workflows and the clinical systems that support them, and the ability to translate radiology workflows and product functionality into clear, user-friendly training and guidance, with a focus on training effectiveness and user adoption outcomes.

Key Responsibilities:

Deliver client training across in-person and virtual formats, including synchronous and asynchronous methods.
Understand client radiology workflows and adapt training to demonstrate how RADPAIR fits into and supports those workflows.
Develop, maintain, and update training materials and resources, including documentation, guides, and recorded content, in alignment with product capabilities and client needs.
Adapt training content and delivery based on client needs, technical environments, and user experience levels.
Coordinate training schedules and logistics in collaboration with internal teams and client stakeholders.
Gather and synthesize feedback from training sessions and client interactions to improve training materials, delivery methods, and onboarding experience.
Collaborate with Implementation & Support and other cross-functional teams to ensure training is aligned with client workflows, implementation plans, and product capabilities.
Contribute to continuous improvement of training processes and internal enablement practices.

Qualification Required:

3+ years of experience in training, onboarding, customer success, or client-facing roles within SaaS, healthcare IT, or similar technology environments.
Experience independently delivering and managing client training sessions or onboarding programs across multiple users, clients, and delivery formats.
Experience developing and maintaining training materials such as documentation, guides, or recorded content.
Solid understanding of radiology workflows and how radiologists interact with clinical systems such as RIS, PACS, EHRs, and reporting or dictation solutions.
Strong communication and presentation skills, with the ability to explain technical concepts clearly to diverse audiences.
Ability to adapt training approaches based on user needs, feedback, and varying levels of technical proficiency.
Strong organizational and problem-solving skills with high attention to detail, and the ability to manage multiple training activities and schedules.
Comfortable working in a fast-paced startup environment with evolving priorities.

Preferred:

Bachelor’s degree in Education, Communications, Health Informatics, Business, or a related field.
Familiarity with project management or issue tracking tools such as Linear, Asana, Jira, Trello, or similar platforms.
Background in radiology operations, imaging informatics, clinical imaging, or radiology software, such as experience with RIS/PACS environments or prior clinical experience (e.g., CT, MRI, ultrasound, or radiologic technologist).
Exposure to healthcare interoperability concepts (e.g., HL7, DICOM, FHIR).
Experience working with globally distributed teams.

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More about this job

Responsibilities

Deliver and improve client training and onboarding for RADPAIR’s AI-powered radiology platform, adapting instruction to client workflows, technical environments, and user needs. Develop and maintain training resources, coordinate training logistics, gather feedback, and collaborate with internal teams to improve adoption and enablement.

Requirements

Requires at least three years of experience in training, onboarding, customer success, or similar client-facing technology roles, along with experience managing client training and developing training materials. Candidates should understand radiology workflows and clinical systems, communicate technical concepts clearly, adapt to varied users, and manage multiple activities in a fast-paced environment.

Skills

Client Training
User Onboarding
Radiology Workflows
RIS/PACS
EHR Systems
Training Material Development
Presentation Skills
Client Communication
Training Adaptation
Feedback Analysis
Scheduling and Coordination
Problem-Solving
Attention to Detail
Healthcare Interoperability
Cross-Functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

RADPAIR
AI-Powered Radiology Platform
Client Training
User Enablement
Onboarding
Customer Success
SaaS
Healthcare IT
Radiology Workflows
RIS
PACS
EHR
Reporting Solutions
Dictation Solutions
Training Materials
Documentation
Recorded Training Content
Virtual Training
In-Person Training
Asynchronous Learning
HL7
DICOM
FHIR
Linear
Asana
Jira
Trello
Imaging Informatics
Clinical Imaging
Radiology Operations

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