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Added 4 mins ago
TC
Temporary Full Time Facility Supervisor - ACC (11 month contract)
The Corporation of the Town of Ajax
Ajax, ON
- Full-time
…general public and part-time staff. This includes responding to customer questions / requests / complaints / concerns, management of emergency situations, and supervision of community hall…
Added 4 mins ago
CC
Member Service Representative 1 - Union
Coastal Community
Tofino, BC
- Full-time
We're a financial services co-operative with an expansive reach on Vancouver Island, the Gulf and Discovery islands and North Central BC. Joining us is your chance to work, and do good,…
Added 4 mins ago
S
Senior Client Services Coordinator
SGS
Burnaby, BC
- Full-time
The Sr. Client Services Coordinator is a key member of the Client Service team, serving as the client advocate and laboratory liaison. By building a strong working relationship with our…
Added 4 mins ago
TG
Audio Visual Support Intern
TMX Group
Toronto, ON
- $20 to $23 CAD / hour
- Full-time
We are seeking a highly organized, proactive, and technically minded AV Support Intern to join our Global Technology Services (GTS) team. This vital role is responsible for ensuring…
Added 4 mins ago
T
Personal Banker - ( Future Opportunities )
TD
Belleville, ON · Greater Napanee, ON · Kingston, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 4 mins ago
MS
Gérant(e)
Michaels Stores
Levis, QC
- Full-time
Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.
Added 4 mins ago
M
Commis D'Entrepot
McKesson
Quebec, QC
- Part-time
…healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of…
Added 19 mins ago
B
Senior Analyst, Investment Platforms
BMO
Toronto, ON · FCP
- Full-time
…business/stakeholder requirements and supports the desired customer experience. Processes may be related to (but are not limited to) fulfillment, operations, services, sales,…
Added 19 mins ago
B
Analyst, Investment Platforms
BMO
Toronto, ON · FCP
- Full-time
…business/stakeholder requirements and supports the desired customer experience. Processes may be related to (but are not limited to) fulfillment, operations, services, sales,…
Added 19 mins ago
Production Planner - FAL
Westerkirk
Calgary, AB
…design, production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated…
Added 19 mins ago
FH
Youth Therapist, Substance Use Services
Fraser Health
Surrey, BC
- Full-time
…recommendations and plans, determines referral needs, provides case management and follow-up support, provides therapy including group therapy, liaises regarding complex situations,…
Added 19 mins ago
Facilities/Office Administrator - 6 month contract
MCAP
Toronto, ON
…orientation for all new employees, furniture reconfiguration, space management tasks (e.g. meeting room booking, etc.), responding to service-related requests, monitoring the facilities…
Added 19 mins ago
CR
Materials Coordinator
Cando Rail & Terminals
Oakbank, MB
- Full-time
Cando provides specialized rail operating services. We provide a wide range of rail services including short line operations, industrial switching, material handling, terminal & transload…
Added 19 mins ago
T
Coordonnateur du service à la clientèle sur place/ Onsite Customer Service Coordinator
Transcat
Montreal, QC
- Full-time
The Onsite Customer Service Coordinator will serve as a conduit for information between operations, sales, and the customer. This role is responsible for communicating and coordinating with…
Added 19 mins ago
TS
Store Associate
The Salvation Army in Canada
Red Deer, AB
- Part-time
Possess knowledge of stock in order to respond to customer enquiries by phone/in person.
Added 19 mins ago
SC
Cash Management Analyst
SPECTRAFORCE Canada
Toronto, ON · Greater Toronto Area, Canada
- Contract
Develop, document and maintain standards, process and controls in cash management in order to minimize loss/risk, ensure all regulatory requirements are met, and safeguard the assets of the…
Added 19 mins ago
LS
C26012 - Temporary Caretaker - Gilbert Paterson Middle School (30hrs/wk)
Lethbridge School Division
Lethbridge, AB
- Full-time
…long periods of time. Caretaker work demands good health in order to fulfill the physical demands, e.g., lifting chairs, filing cabinets, furniture, boxes of materials, cleaning equipment…
Added 20 mins ago
OH
Parts Representative
Omega Holdings
Ingersoll, ON
- $21 to $24 CAD / hour
- Full-time
The Parts Representative will support the company’s customers by identifying parts requirements, providing product and order information, processing parts orders, and resolving customer…
Added 20 mins ago
GE
Banquet Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…beverages in accordance with hotel policies and banquet event order…
Added 20 mins ago
TH
Pro Account Sales Associate: Full Time - TUSCANY
The Home Depot Canada
Calgary, AB
- Full-time
Driving Sales: Knows all departments/areas and effectively promotes products and services (ie: commercial credit); makes decisions in line with the goal of selling; ability to overcome…
Added 20 mins ago
MW
Ottawa West - 310T Truck & Coach Technician
Miller Waste Systems Inc.
Ottawa, ON · Carlsbad Springs, ON
- Full-time
…family-owned company with 65 years of experience providing waste management and diversion services to municipalities, businesses, and industries across Ontario, Nova Scotia, and New…
Added 34 mins ago
4A
Service Advisor
401 Auto
Ottawa, ON · Kanata, Ontario
- Full-time
Ascertain auto services by listening to customer's description of symptoms; clarifying the description of problems; conducting inspections; taking test drives; checking vehicle maintenance…
Added 49 mins ago
G
IT Services Specialist
Genesys
Toronto, ON
- Full-time
You will combine advanced troubleshooting expertise with a customer-first approach, taking ownership of incidents and requests through resolution while partnering with global IT teams when…
Added 49 mins ago
Ward Clerk
Health Sciences North
Sudbury, ON
Under the general direction of the Clinical Manager, Ambulatory Care Services, Medical Day Care Surgical Access, MSK Assessment Centre.
Added 49 mins ago
SAP SD Consultant Sr.
Syntax
Thornhill, ON
Knowledge of advanced pricing, settlement management, trade-related processes, or customer-specific SD enhancements.

RahrBSG

Customer Service Representative

New Westminster, BC, Canada
Guelph, ON, Canada

Competitive pay starting at $23/hr and up · Full-time

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Job details

Pay: Competitive pay starting at $23/hr and up
Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

RahrBSG is looking for an Account Representative in Guelph, ON or Delta, BC. The Customer Service Representative serves as the primary interface between the company and our customers in a professional team environment. Key responsibilities include providing customer support and account management, addressing inquiries, researching concerns, escalating either as needed, managing complex order fulfillment processes, and maintaining expert knowledge about company products or services to ensure customer support standards are continuously met. The Customer Service Representative is dedicated to fostering strong customer relationships, ensuring customer satisfaction, and driving business growth through exceptional service and strategic account management.

BENEFITS & PERKS:

Competitive pay starting at $23/hr and up
Extended benefits
Continuous learning opportunities to help you develop your skills and grow your career
Generous paid time off so that you won't miss those important life moments
Separate paid sick time off policy
12! Annual paid company holiday
Generous RRSP Contribution

ROLES AND RESPONSIBILITIES:

Customer Relationship Management

Serve as the primary point of contact for assigned customer accounts, building and maintaining strong, long-term relationships.
Proactively review customer accounts to identify and address their evolving needs, ensuring tailored solutions are provided.
Act as a positive and professional company advocate in all interactions with internal and external stakeholders.

Issue Resolution & Support

Handle daily customer service inquiries and concerns, conducting thorough research to resolve issues efficiently.
Process customer account adjustments and troubleshoot solutions, escalating complex matters to appropriate departments when necessary.
Ensure timely and satisfactory resolution of all customer issues, including creating and managing service tickets.
Provide reliable follow-through on all customer requests and commitments.

Order and Logistics Management

Process and manage complex customer orders, ensuring accuracy, productivity, and efficiency.
Conduct research to verify freight rates and coordinate deliveries with carriers utilizing our transportation management system.
Monitor order status and provide customers with timely updates.

Cross-Functional Collaboration

Work cross-functionally with various departments (e.g., Sales, Distribution Centers, Logistics, Supply Chain) to coordinate order fulfillment, resolve issues, and enhance the overall customer experience.
Communicate daily with relevant internal teams to ensure all groups are informed and aligned.

Data Management and Compliance

Maintain and update customer-related information systems to ensure accurate records and efficient data retrieval for inquiries.
Operate within company standard operating procedures (SOPs) and meet performance targets/KPIs for customer satisfaction and service delivery.

Continuous Improvement and Development

Engage in regular training and self-development to continuously improve professional skills, product, company, and industry knowledge.
Provide support across various territories as needed, adapting to operational requirements.
Perform additional duties as requested to support, assist, and enhance the company’s goals and objectives.

MINIMUM EDUCATION & WORK REQUIREMENTS:

A two-year certificate from college or technical school; or six months’ related experience and/or training; or equivalent combination of education and experience.
Strong computer knowledge/proficiency in Microsoft Office, and advanced Excel skills are preferred.
Experience with Microsoft Dynamics and Salesforce is a plus.
Knowledge of and experience with homebrewing/home fermentation and/or the beer industry is preferred.

KNOWLEDGE, SKILLS, AND ABILITIES:

Customer Service Expertise: Comprehensive understanding of customer service best practices, including complaint handling, information provision, and ensuring customer satisfaction.
Product & Company Knowledge: Knowledge of company products and services, with the ability to learn quickly and translate knowledge into tailored solutions.
Communication & Interpersonal Skills: Exceptional verbal and written communication, negotiation, and interpersonal skills to effectively interact with diverse internal and external customers.
Problem-Solving & Decision Making: Proven ability to identify, analyze, and resolve issues efficiently, make quick and informed decisions, and manage difficult or emotional customer situations with empathy.
Attention to Detail: Meticulous attention to detail to ensure accurate information, correct record-keeping, and precise order processing.
Adaptability & Flexibility: Ability to quickly learn new processes, follow documented workflows and procedures, address a wide range of issues, and adjust to different customer personalities, needs, and situations.
Time Management & Organization: Strong time management skills, with the ability to manage competing priorities under pressure and meet deadlines.
Self-Motivation & Proactiveness: Self-motivated and driven, proactively seeking responsibilities, taking initiative, and open to continuous feedback for professional growth.
Team-oriented, focused on promoting a positive workplace.
Committed company advocate with the proven ability to maintain a positive, professional attitude with internal and external customers.

Rahr is a family-owned global leader and trusted partner to the craft beverage industry, proudly supporting breweries, wineries, distilleries, cideries, and storefronts with premium supplies and ingredients since 1847. With over 175 years of expertise, Rahr combines tradition with innovation to meet the evolving needs of our customers and the craft beverage community.

Headquartered in Shakopee, MN, Rahr Corporation is a fifth-generation family business. We are committed to providing the highest quality products and services to our customers, ensuring they can create beverages that inspire and delight. Our offerings include an extensive range of barley malts, hops, adjuncts, and other brewing essentials, designed to support beverage makers of all sizes and styles.

At Rahr, we value quality, innovation, and collaboration. We’re passionate about crafting excellence and fostering the growth of the craft beverage industry while upholding our family-owned values and commitment to sustainability. Join us and become part of a legacy dedicated to supporting the artistry and success of beverage makers worldwide.

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More about this job

Responsibilities

The Customer Service Representative acts as the primary point of contact for customer accounts, managing order fulfillment and resolving inquiries. They collaborate across departments to ensure accurate service delivery and maintain strong, long-term customer relationships.

Requirements

Candidates must have a two-year college certificate or at least six months of related experience. Proficiency in Microsoft Office, particularly Excel, is preferred, along with knowledge of the craft beverage industry.

Skills

Customer service
Account management
Order fulfillment
Issue resolution
Logistics coordination
Data management
Microsoft Office
Excel
Microsoft Dynamics
Salesforce
Communication
Problem-solving
Attention to detail
Time management
Adaptability
Teamwork

Benefits

Extended benefits
Paid time off
Paid sick time
Paid company holidays
RRSP contribution

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Account Management
Order Fulfillment
Logistics
Microsoft Office
Excel
Microsoft Dynamics
Salesforce
Homebrewing
Fermentation
Beer Industry
Supply Chain
Distribution
SOP
KPI
Data Entry
Freight Rates
Relationship Management
Craft Beverage

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