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Added 6 mins ago
M
Customer Service Representative
MigMig
Vancouver, BC
- Part-time
First 60 days: You're managing your own group of businesses and bringing in new partners yourself.
Added 6 mins ago
FH
Assistant Fairmont Gold Manager
Fairmont Hotels & Resorts
Banff, AB
- Full-time
Partner with the Executive Chef and Culinary leadership on Fairmont Gold Lounge menus, presentation, ordering, food cost, quality, service standards and overall lounge experience.
Added 7 mins ago
B
Director, Financial Accounting and Systems Integration
Baycrest
Toronto, ON
- Full-time
Reporting to the Vice President, Finance and CFO, the Director, Financial Accounting and Systems Integration works as a partner with the Director, Finance and provides leadership for…
Added 7 mins ago
AC
Senior Product Line Manager
Amphenol Communications Solutions
Markham, ON
- Full-time
Partner with Engineering to define next-generation product requirements and prioritize development resources.
Added 7 mins ago
MS
Intermediate Accountant
Metro Supply Chain
Mississauga, ON
- Part-time
Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring…
Added 7 mins ago
SC
People Partner
SLR Consulting
Calgary, AB · Vancouver, BC · Guelph, ON · Toronto, ON
- Full-time
Build trusted relationships with defined business leaders and leadership teams, acting as their primary People Partner on organizational, talent and workforce matters.
Added 7 mins ago
RA
Junior Business Analyst (Digital Products - Financial Services)
Recrute Action
Toronto, ON · Waterloo, Toronto, Ontario
- Contract
Partner with cross-functional teams to develop communication materials, training sessions, and product demonstrations.
Added 21 mins ago
MS
Rigger Driver
Metro Supply Chain
Montréal-Est, QC
- Full-time
Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring…
Added 21 mins ago
A
Senior Principal Engineer
Autodesk
Toronto, ON
- Full-time
…establish engineering standards, drive platform adoption, and partner across Software Engineering, Security, Infrastructure, and Product teams to deliver enterprise-scale platform…
Added 21 mins ago
PC
Director, Building Science and Resiliency
Pinchin Canada
Wainfleet, ON
- $150,000 to $200,000 CAD / year
- Full-time
…national Building Science & Resiliency leadership structure. Partner with the Senior Vice President, regional leaders, MEP leadership, and national technical leadership to align strategy,…
Added 21 mins ago
OR
Sr Specialist, Contact Center Operations & Training
OSL Retail Services Inc
Mississauga, ON
- Other
…contact volume forecasts, analyze trends and seasonality, and partner with WFM and vendor leadership to align staffing with demand while optimizing labor…
Added 21 mins ago
8S
Technical Product Manager
8090 Solutions Inc
Toronto, ON
- Full-time
Discovery & Solution Definition: Partner with sales teams during pre-contract discovery to identify technical risks (APIs, integrations, data requirements) and create PRD Lites that…
Added 21 mins ago
AC
Consultant(e) En Développement Des Talents Et En Développement Organisationnel/Talent & Organizational Development Consultant
Aston Carter
Ottawa, ON
- $60 to $75 CAD / hour
- Contract
Added 36 mins ago
AE
Human Resources Administrative Specialist
Agnico Eagle Mines Limited
Timmins, ON
- Full-time
…high-quality exploration and development projects. Agnico Eagle is a partner of choice within the mining industry, recognized globally for its leading sustainability practices. Agnico Eagle…
Added 36 mins ago
L
Manager - Asset Protection & Global Fulfillment, Global Security Operations Center (GSOC)
lululemon
BC · British Columbia, Canada
- Full-time
Lead and develop the LINC / GSOC team by setting priorities, managing performance expectations, coaching Specialists, and ensuring structure, capability, and clarity needed to deliver…
Added 36 mins ago
C
Manager Business Communications Partner (Temporary 6-months)
CN
Montreal, QC · Greater Montreal Metropolitan Area
- Temporary
Build trust, pride, and engagement with direct reports, if managing people
Added 36 mins ago
BC
Manager of Subcontracts
Bechtel Corporation
Calgary, AB
- Contract
In this role, you will lead a team managing owner contracts and Bechtel subcontracts, while monitoring field operations and progress. You will develop the subcontracting strategy, operating…
Added 36 mins ago
SI
HACCP Advisor
Saputo Inc.
Calgary, AB
- Full-time
Reporting to the QA Manager, the HACCP Advisor is responsible for managing the Calgary HACCP Program, including HACCP Plans, Prerequisite Programs, and associated food safety systems. This…
Added 36 mins ago
L
Senior Program Manager - Global Product Technology
lululemon
Vancouver, BC
- Full-time
…develops, merchandises, plans, and manages its products. We partner across business, product management, engineering, and data teams to connect workflows, modernize platforms, and enable…
Added 36 mins ago
L
Senior Program Manager - Cybersecurity
lululemon
Vancouver, BC
- Full-time
Partner with program managers and functional leaders to strengthen program management practices, establishing consistent standards, artefacts, metrics and operating mechanisms while…
Added 36 mins ago
L
Manager - Asset Protection & Global Fulfillment, Global Security Operations Center (GSOC)
lululemon
Brampton, ON
- Full-time
Lead and develop the LINC / GSOC team by setting priorities, managing performance expectations, coaching Specialists, and ensuring structure, capability, and clarity needed to deliver…
Added 36 mins ago
GG
Inside Sales Representative
Godspeed Group
St. Thomas, ON
- Full-time
Experience managing accounts, preparing quotations and following up to secure business.
Added 36 mins ago
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Indigenous Recruitment Specialist, Nîsôhkamâtotân Centre
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
Ability to work independently and as an effective team member while managing multiple tasks efficiently and effectively
Added 36 mins ago
N(
Data and Insights Analyst
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
Works in an iterative, agile manner with stakeholders to validate and incorporate requirements into projects, managing own work in Azure DevOps and delivering accurate work to committed…
Added 36 mins ago
TG
Senior Manager, Applications and Engineering
TMX Group
Toronto, ON
- Full-time
Reports to: Technology Partner, TSX Trust Engineering

RahrBSG

Customer Service Representative

New Westminster, BC, Canada
Guelph, ON, Canada

Competitive pay starting at $23/hr and up · Full-time

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Job details

Pay: Competitive pay starting at $23/hr and up
Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

RahrBSG is looking for an Account Representative in Guelph, ON or Delta, BC. The Customer Service Representative serves as the primary interface between the company and our customers in a professional team environment. Key responsibilities include providing customer support and account management, addressing inquiries, researching concerns, escalating either as needed, managing complex order fulfillment processes, and maintaining expert knowledge about company products or services to ensure customer support standards are continuously met. The Customer Service Representative is dedicated to fostering strong customer relationships, ensuring customer satisfaction, and driving business growth through exceptional service and strategic account management.

BENEFITS & PERKS:

Competitive pay starting at $23/hr and up
Extended benefits
Continuous learning opportunities to help you develop your skills and grow your career
Generous paid time off so that you won't miss those important life moments
Separate paid sick time off policy
12! Annual paid company holiday
Generous RRSP Contribution

ROLES AND RESPONSIBILITIES:

Customer Relationship Management

Serve as the primary point of contact for assigned customer accounts, building and maintaining strong, long-term relationships.
Proactively review customer accounts to identify and address their evolving needs, ensuring tailored solutions are provided.
Act as a positive and professional company advocate in all interactions with internal and external stakeholders.

Issue Resolution & Support

Handle daily customer service inquiries and concerns, conducting thorough research to resolve issues efficiently.
Process customer account adjustments and troubleshoot solutions, escalating complex matters to appropriate departments when necessary.
Ensure timely and satisfactory resolution of all customer issues, including creating and managing service tickets.
Provide reliable follow-through on all customer requests and commitments.

Order and Logistics Management

Process and manage complex customer orders, ensuring accuracy, productivity, and efficiency.
Conduct research to verify freight rates and coordinate deliveries with carriers utilizing our transportation management system.
Monitor order status and provide customers with timely updates.

Cross-Functional Collaboration

Work cross-functionally with various departments (e.g., Sales, Distribution Centers, Logistics, Supply Chain) to coordinate order fulfillment, resolve issues, and enhance the overall customer experience.
Communicate daily with relevant internal teams to ensure all groups are informed and aligned.

Data Management and Compliance

Maintain and update customer-related information systems to ensure accurate records and efficient data retrieval for inquiries.
Operate within company standard operating procedures (SOPs) and meet performance targets/KPIs for customer satisfaction and service delivery.

Continuous Improvement and Development

Engage in regular training and self-development to continuously improve professional skills, product, company, and industry knowledge.
Provide support across various territories as needed, adapting to operational requirements.
Perform additional duties as requested to support, assist, and enhance the company’s goals and objectives.

MINIMUM EDUCATION & WORK REQUIREMENTS:

A two-year certificate from college or technical school; or six months’ related experience and/or training; or equivalent combination of education and experience.
Strong computer knowledge/proficiency in Microsoft Office, and advanced Excel skills are preferred.
Experience with Microsoft Dynamics and Salesforce is a plus.
Knowledge of and experience with homebrewing/home fermentation and/or the beer industry is preferred.

KNOWLEDGE, SKILLS, AND ABILITIES:

Customer Service Expertise: Comprehensive understanding of customer service best practices, including complaint handling, information provision, and ensuring customer satisfaction.
Product & Company Knowledge: Knowledge of company products and services, with the ability to learn quickly and translate knowledge into tailored solutions.
Communication & Interpersonal Skills: Exceptional verbal and written communication, negotiation, and interpersonal skills to effectively interact with diverse internal and external customers.
Problem-Solving & Decision Making: Proven ability to identify, analyze, and resolve issues efficiently, make quick and informed decisions, and manage difficult or emotional customer situations with empathy.
Attention to Detail: Meticulous attention to detail to ensure accurate information, correct record-keeping, and precise order processing.
Adaptability & Flexibility: Ability to quickly learn new processes, follow documented workflows and procedures, address a wide range of issues, and adjust to different customer personalities, needs, and situations.
Time Management & Organization: Strong time management skills, with the ability to manage competing priorities under pressure and meet deadlines.
Self-Motivation & Proactiveness: Self-motivated and driven, proactively seeking responsibilities, taking initiative, and open to continuous feedback for professional growth.
Team-oriented, focused on promoting a positive workplace.
Committed company advocate with the proven ability to maintain a positive, professional attitude with internal and external customers.

Rahr is a family-owned global leader and trusted partner to the craft beverage industry, proudly supporting breweries, wineries, distilleries, cideries, and storefronts with premium supplies and ingredients since 1847. With over 175 years of expertise, Rahr combines tradition with innovation to meet the evolving needs of our customers and the craft beverage community.

Headquartered in Shakopee, MN, Rahr Corporation is a fifth-generation family business. We are committed to providing the highest quality products and services to our customers, ensuring they can create beverages that inspire and delight. Our offerings include an extensive range of barley malts, hops, adjuncts, and other brewing essentials, designed to support beverage makers of all sizes and styles.

At Rahr, we value quality, innovation, and collaboration. We’re passionate about crafting excellence and fostering the growth of the craft beverage industry while upholding our family-owned values and commitment to sustainability. Join us and become part of a legacy dedicated to supporting the artistry and success of beverage makers worldwide.

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More about this job

Responsibilities

The Customer Service Representative acts as the primary point of contact for customer accounts, managing order fulfillment and resolving inquiries. They collaborate across departments to ensure accurate service delivery and maintain strong, long-term customer relationships.

Requirements

Candidates must have a two-year college certificate or at least six months of related experience. Proficiency in Microsoft Office, particularly Excel, is preferred, along with knowledge of the craft beverage industry.

Skills

Customer service
Account management
Order fulfillment
Issue resolution
Logistics coordination
Data management
Microsoft Office
Excel
Microsoft Dynamics
Salesforce
Communication
Problem-solving
Attention to detail
Time management
Adaptability
Teamwork

Benefits

Extended benefits
Paid time off
Paid sick time
Paid company holidays
RRSP contribution

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Account Management
Order Fulfillment
Logistics
Microsoft Office
Excel
Microsoft Dynamics
Salesforce
Homebrewing
Fermentation
Beer Industry
Supply Chain
Distribution
SOP
KPI
Data Entry
Freight Rates
Relationship Management
Craft Beverage

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