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Added 7 mins ago
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PepsiCo Beverages Full-Time Sales Representative
PepsiCo
Calgary, AB
- Full-time
- Contract
As a Relief Sales Representative for PepsiCo Beverages Canada, you will be covering vacations and sick days for the Territory Sales Representatives. The goal of this entry level position is…
Added 7 mins ago
AF
Outside Sales Representative
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Red Deer, AB
- Full-time
Reporting to the Director of Edmonton Operations, the Outside Sales Representative will be responsible for giving world-class in-home presentations and closing sales in homes. They will…
Added 7 mins ago
CG
Senior Internal Auditor
Canada Guaranty
Toronto, ON
- $85,000 to $100,000 CAD / year
- Full-time
As a proudly Canadian company, we are committed to service excellence and helping Canadians achieve successful, long-term homeownership. Our mortgage solutions help protect lenders and…
Added 7 mins ago
KP
Secondary LTO- Cobourg Collegiate Institute - 1.0 FTE (Transportation Technology qualifications Required)
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Cobourg, ON
- Full-time
Employees demonstrate empathy and respect in all interactions, are committed to service excellence, and embrace change through innovation.
Added 7 mins ago
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Advisor, Business development and sales support
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Montreal, QC
- Full-time
…and implement personalized solutions, and present integrated service offers. Your complex work and initiatives require extensive knowledge of your line of business. You advise and assist…
Added 7 mins ago
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Bilingual Leasing Portfolio Representative
Meridian OneCap Credit Corp.
Toronto, ON
- $59,800 to $65,000 CAD / year
- Contract
The Bilingual Leasing Portfolio Representative is responsible for providing straightforward and knowledgeable service through daily interactions to create a relationship of mutual trust and…
Added 21 mins ago
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Support implementation of improvements that enhance safety, quality, service, equipment reliability, and productivity.
Added 21 mins ago
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Vancouver, BC
- Full-time
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Added 21 mins ago
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Registration Clerk
HealthCareersInSask.ca
Saskatoon, SK
- Part-time
We are committed to building a representative, diverse, inclusive, and culturally responsive workforce.
Added 21 mins ago
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Registration Clerk
HealthCareersInSask.ca
Saskatoon, SK
- Part-time
We are committed to building a representative, diverse, inclusive, and culturally responsive workforce.
Added 21 mins ago
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Customer Care Representative (Performance Collision Brampton)
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- Full-time
Performance Collision Brampton is looking for a Customer Care Representative to join their dynamic team!
Added 21 mins ago
BB
Seasonal Retail Associate
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Canada
- Part-time
Customer Service Representative: Process purchases at our checkout and help customers leave excited about what’s in the box!
Added 21 mins ago
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Technology - Senior Architect/Architect, Cybersecurity
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- Full-time
Define identity architecture for human and workload identities, federation, service accounts, privileged access, least privilege, secrets, and credential lifecycle management.
Added 21 mins ago
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- Full-time
Excellent customer service skills both in person and via the phone.
Added 21 mins ago
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Medical Device Reprocessing Technician
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- Part-time
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Added 21 mins ago
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Added 21 mins ago
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Montreal, QC
- Full-time
The Supervisor is responsible for the daily operations of their team, which includes ensuring adherence to department service standards through effective coaching, mentoring, and…
Added 21 mins ago
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Billing Specialist
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Halifax, NS · Kitchener, ON · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Excellent oral and written communication skills and a commitment to providing positive customer service experience.
Added 21 mins ago
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Registration Clerk
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- Full-time
We are committed to building a representative, diverse, inclusive, and culturally responsive workforce.
Added 21 mins ago
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Client Care Representative – Auto Insurance Trainee
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Added 36 mins ago
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Electrician
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In addition to the installation, service, and maintenance of integrated low-voltage systems this position will have the opportunity to work on traditional electrical components as well. If…
Added 36 mins ago
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Banking Advisor
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- Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 36 mins ago
FB
Customer Service Representative
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Toronto, ON
- $18 CAD / hour
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You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 36 mins ago
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Sales Development Representative
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- Full-time
Job Description – Sales Development Representative (SDR)
Added 36 mins ago
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Operational Performance Specialist (13921)
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Toronto, ON · Greater Toronto Area, Canada
- $91,109.2 to $113,895.6 CAD / year
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…Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many…

RahrBSG

Customer Service Representative

New Westminster, BC, Canada
Guelph, ON, Canada

Competitive pay starting at $23/hr and up · Full-time

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Job details

Pay: Competitive pay starting at $23/hr and up
Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

RahrBSG is looking for an Account Representative in Guelph, ON or Delta, BC. The Customer Service Representative serves as the primary interface between the company and our customers in a professional team environment. Key responsibilities include providing customer support and account management, addressing inquiries, researching concerns, escalating either as needed, managing complex order fulfillment processes, and maintaining expert knowledge about company products or services to ensure customer support standards are continuously met. The Customer Service Representative is dedicated to fostering strong customer relationships, ensuring customer satisfaction, and driving business growth through exceptional service and strategic account management.

BENEFITS & PERKS:

Competitive pay starting at $23/hr and up
Extended benefits
Continuous learning opportunities to help you develop your skills and grow your career
Generous paid time off so that you won't miss those important life moments
Separate paid sick time off policy
12! Annual paid company holiday
Generous RRSP Contribution

ROLES AND RESPONSIBILITIES:

Customer Relationship Management

Serve as the primary point of contact for assigned customer accounts, building and maintaining strong, long-term relationships.
Proactively review customer accounts to identify and address their evolving needs, ensuring tailored solutions are provided.
Act as a positive and professional company advocate in all interactions with internal and external stakeholders.

Issue Resolution & Support

Handle daily customer service inquiries and concerns, conducting thorough research to resolve issues efficiently.
Process customer account adjustments and troubleshoot solutions, escalating complex matters to appropriate departments when necessary.
Ensure timely and satisfactory resolution of all customer issues, including creating and managing service tickets.
Provide reliable follow-through on all customer requests and commitments.

Order and Logistics Management

Process and manage complex customer orders, ensuring accuracy, productivity, and efficiency.
Conduct research to verify freight rates and coordinate deliveries with carriers utilizing our transportation management system.
Monitor order status and provide customers with timely updates.

Cross-Functional Collaboration

Work cross-functionally with various departments (e.g., Sales, Distribution Centers, Logistics, Supply Chain) to coordinate order fulfillment, resolve issues, and enhance the overall customer experience.
Communicate daily with relevant internal teams to ensure all groups are informed and aligned.

Data Management and Compliance

Maintain and update customer-related information systems to ensure accurate records and efficient data retrieval for inquiries.
Operate within company standard operating procedures (SOPs) and meet performance targets/KPIs for customer satisfaction and service delivery.

Continuous Improvement and Development

Engage in regular training and self-development to continuously improve professional skills, product, company, and industry knowledge.
Provide support across various territories as needed, adapting to operational requirements.
Perform additional duties as requested to support, assist, and enhance the company’s goals and objectives.

MINIMUM EDUCATION & WORK REQUIREMENTS:

A two-year certificate from college or technical school; or six months’ related experience and/or training; or equivalent combination of education and experience.
Strong computer knowledge/proficiency in Microsoft Office, and advanced Excel skills are preferred.
Experience with Microsoft Dynamics and Salesforce is a plus.
Knowledge of and experience with homebrewing/home fermentation and/or the beer industry is preferred.

KNOWLEDGE, SKILLS, AND ABILITIES:

Customer Service Expertise: Comprehensive understanding of customer service best practices, including complaint handling, information provision, and ensuring customer satisfaction.
Product & Company Knowledge: Knowledge of company products and services, with the ability to learn quickly and translate knowledge into tailored solutions.
Communication & Interpersonal Skills: Exceptional verbal and written communication, negotiation, and interpersonal skills to effectively interact with diverse internal and external customers.
Problem-Solving & Decision Making: Proven ability to identify, analyze, and resolve issues efficiently, make quick and informed decisions, and manage difficult or emotional customer situations with empathy.
Attention to Detail: Meticulous attention to detail to ensure accurate information, correct record-keeping, and precise order processing.
Adaptability & Flexibility: Ability to quickly learn new processes, follow documented workflows and procedures, address a wide range of issues, and adjust to different customer personalities, needs, and situations.
Time Management & Organization: Strong time management skills, with the ability to manage competing priorities under pressure and meet deadlines.
Self-Motivation & Proactiveness: Self-motivated and driven, proactively seeking responsibilities, taking initiative, and open to continuous feedback for professional growth.
Team-oriented, focused on promoting a positive workplace.
Committed company advocate with the proven ability to maintain a positive, professional attitude with internal and external customers.

Rahr is a family-owned global leader and trusted partner to the craft beverage industry, proudly supporting breweries, wineries, distilleries, cideries, and storefronts with premium supplies and ingredients since 1847. With over 175 years of expertise, Rahr combines tradition with innovation to meet the evolving needs of our customers and the craft beverage community.

Headquartered in Shakopee, MN, Rahr Corporation is a fifth-generation family business. We are committed to providing the highest quality products and services to our customers, ensuring they can create beverages that inspire and delight. Our offerings include an extensive range of barley malts, hops, adjuncts, and other brewing essentials, designed to support beverage makers of all sizes and styles.

At Rahr, we value quality, innovation, and collaboration. We’re passionate about crafting excellence and fostering the growth of the craft beverage industry while upholding our family-owned values and commitment to sustainability. Join us and become part of a legacy dedicated to supporting the artistry and success of beverage makers worldwide.

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More about this job

Responsibilities

The Customer Service Representative acts as the primary point of contact for customer accounts, managing order fulfillment and resolving inquiries. They collaborate across departments to ensure accurate service delivery and maintain strong, long-term customer relationships.

Requirements

Candidates must have a two-year college certificate or at least six months of related experience. Proficiency in Microsoft Office, particularly Excel, is preferred, along with knowledge of the craft beverage industry.

Skills

Customer service
Account management
Order fulfillment
Issue resolution
Logistics coordination
Data management
Microsoft Office
Excel
Microsoft Dynamics
Salesforce
Communication
Problem-solving
Attention to detail
Time management
Adaptability
Teamwork

Benefits

Extended benefits
Paid time off
Paid sick time
Paid company holidays
RRSP contribution

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Account Management
Order Fulfillment
Logistics
Microsoft Office
Excel
Microsoft Dynamics
Salesforce
Homebrewing
Fermentation
Beer Industry
Supply Chain
Distribution
SOP
KPI
Data Entry
Freight Rates
Relationship Management
Craft Beverage

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