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Added 11 mins ago
CS
Mental Health Therapist - Child & Youth
Carrier Sekani Family Services
Fort St. James, BC
- $45.9 to $59.45 CAD / hour
- Full-time
Practice Differently with Carrier Sekani Family Services (CSFS): CSFS is an innovative and progressive leader in Indigenous health and family services where culture is at the centre of…
Added 11 mins ago
LH
2600002917 - Senior Technologist
Lakeridge Health
Ajax, ON
- Internship
Proven ability to work effectively and efficiently as both a leader and team member within a multidisciplinary fast paced environment;
Added 11 mins ago
BC
Technicien.ne en vitre automobile - Lebeau
Belron Canada inc
Quebec, QC
- Full-time
We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.
Added 11 mins ago
LH
Physiotherapist
Lifemark Health Group
Calgary, AB
- Full-time
We have an experienced team of 6 physiotherapist and 4 massage therapists and offer mentorship to new grads. Our therapists have post graduate training in manual therapy, FDN, acupuncture…
Added 11 mins ago
NO
Registered Nurse
North Okanagan Hospice Society
Vernon, BC
- Part-time
…illness and loss. Established in 1984, NOHS is recognized as a leader in comprehensive hospice palliative care programs and…
Added 11 mins ago
IR
Nurse Practitioner
Interlake-Eastern Regional Health Authority
Powerview-Pine Falls, MB · Pine Falls, MB
- Full-time
Within a multi-disciplinary practice team, the Nurse Practitioner applies advanced nursing and medical theory to the provision of care to clients. The Nurse Practitioner is responsible to…
Added 11 mins ago
BI
Managing Partner (Franchise Opportunity)
Billyard Insurance Group Inc.
ON · Ontario, Canada
- Full-time
Billyard Insurance Group (BIG) is a leader in the insurance industry, dedicated to building a culture that reflects our core values. At BIG, we Think BIG by exceeding expectations and…
Added 11 mins ago
HT
Assembly Technician (Contract)
Husky Technologies
Bolton, ON
- Full-time
Accurately report problems, issues, production delays, quality concerns, and non‑conformances to the appropriate team leader, engineering, or quality personnel.
Added 11 mins ago
UO
Sessional Instructors, Department of Geography
University of Calgary
Calgary, AB
- Full-time
…hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit…
Added 11 mins ago
H
VP of Marketing
Haystack
Canada
- Full-time
Proven experience as a VP or SVP-level marketing leader in a high-growth B2B SaaS environment
Added 11 mins ago
IR
Nurse Practitioner
Interlake-Eastern Regional Health Authority
Powerview-Pine Falls, MB · Pine Falls, MB
- Full-time
Within a multi-disciplinary practice team, the Nurse Practitioner applies advanced nursing and medical theory to the provision of care to clients. The Nurse Practitioner is responsible to…
Added 11 mins ago
IS
Engineer, Facilities
Irving Shipbuilding
Halifax, NS
- Full-time
As a technical expert and project leader, you will oversee capital and maintenance projects from concept to completion, manage consultants and contractors, provide engineering guidance, and…
Added 11 mins ago
TP
Intensive Youth Worker
Trimark People Solutions
Alert Bay, BC
- Full-time
…aged 13-18 in the Alert Bay community. Reporting to the Youth Team Leader, this role focuses on creating opportunities that strengthen young people's connection to culture, land, language,…
Added 11 mins ago
U
Supervisor, Workplace Services
UFA
Calgary, AB
- Full-time
At UFA, we're more than an agricultural cooperative. We're a team of passionate people who work together to support rural communities, Canadian producers, and each other every day.
Added 11 mins ago
AL
Civil Geotechnical Engineer - (P.Eng.)
AGAT Laboratories
Calgary, AB
- Full-time
…joining AGAT, you become part of a dynamic, purpose-driven team that fosters innovation, collaboration, and personal growth. Our dedicated professionals come together every day with passion…
Added 11 mins ago
TD
DZ Driver [Groundperson / Arborist]
The Davey Tree Expert Company
Severn, ON
- Full-time
Operate as an active crew member with supporting ground crew and crew leader.
Added 11 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 11 mins ago
LH
Physiotherapist
Lifemark Health Group
Val Caron, ON
- $36.92 to $51.17 CAD / hour
- Full-time
For over 26 years, Lifemark has been a trusted leader in rehabilitation across Canada, dedicated to helping Canadians live life well. With a national network of over 325 clinics and a team…
Added 11 mins ago
US
Online Game Programmer (Rainbow Six)
Ubisoft Saguenay
Saguenay, QC
- Full-time
Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more. We believe…
Added 11 mins ago
BC
Conseiller.ère, service à la clientèle - Lebeau
Belron Canada inc
Rouyn-Noranda, QC
- Full-time
We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.
Added 11 mins ago
TD
DZ Driver [Groundperson / Arborist]
The Davey Tree Expert Company
Hamilton, ON
- Full-time
Operate as an active crew member with supporting ground crew and crew leader.
Added 11 mins ago
TD
DZ Driver [Arborist Apprentice]
The Davey Tree Expert Company
Brantford, ON
- Full-time
Operate as an active crew member with supporting ground crew and crew leader.
Added 11 mins ago
LH
Acupuncturist
Lifemark Health Group
Corunna, ON
- $61,901 to $90,788 CAD / year
- Internship
For over 26 years, Lifemark has been a trusted leader in rehabilitation across Canada, dedicated to helping Canadians live life well. With a national network of over 325 clinics and a team…
Added 11 mins ago
DO
Director of Facilities, Sustainability & Real Estate
District of Squamish
Squamish, BC
- $147,139.93 to $161,692.23 CAD / year
- Full-time
The District of Squamish is seeking an experienced leader to join our Senior Leadership Team as the Director of Facilities, Sustainability & Real Estate. This is a unique opportunity to…
Added 11 mins ago
TD
Groundperson [Arborist Assistant]
The Davey Tree Expert Company
Port Coquitlam, BC
- Full-time
Assist Crew leader in job- site setup, debris removal, cleanup and equipment maintenance.

RahrBSG

Customer Service Representative

New Westminster, BC, Canada
Guelph, ON, Canada

Competitive pay starting at $23/hr and up · Full-time

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Job details

Pay: Competitive pay starting at $23/hr and up
Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

RahrBSG is looking for an Account Representative in Guelph, ON or Delta, BC. The Customer Service Representative serves as the primary interface between the company and our customers in a professional team environment. Key responsibilities include providing customer support and account management, addressing inquiries, researching concerns, escalating either as needed, managing complex order fulfillment processes, and maintaining expert knowledge about company products or services to ensure customer support standards are continuously met. The Customer Service Representative is dedicated to fostering strong customer relationships, ensuring customer satisfaction, and driving business growth through exceptional service and strategic account management.

BENEFITS & PERKS:

Competitive pay starting at $23/hr and up
Extended benefits
Continuous learning opportunities to help you develop your skills and grow your career
Generous paid time off so that you won't miss those important life moments
Separate paid sick time off policy
12! Annual paid company holiday
Generous RRSP Contribution

ROLES AND RESPONSIBILITIES:

Customer Relationship Management

Serve as the primary point of contact for assigned customer accounts, building and maintaining strong, long-term relationships.
Proactively review customer accounts to identify and address their evolving needs, ensuring tailored solutions are provided.
Act as a positive and professional company advocate in all interactions with internal and external stakeholders.

Issue Resolution & Support

Handle daily customer service inquiries and concerns, conducting thorough research to resolve issues efficiently.
Process customer account adjustments and troubleshoot solutions, escalating complex matters to appropriate departments when necessary.
Ensure timely and satisfactory resolution of all customer issues, including creating and managing service tickets.
Provide reliable follow-through on all customer requests and commitments.

Order and Logistics Management

Process and manage complex customer orders, ensuring accuracy, productivity, and efficiency.
Conduct research to verify freight rates and coordinate deliveries with carriers utilizing our transportation management system.
Monitor order status and provide customers with timely updates.

Cross-Functional Collaboration

Work cross-functionally with various departments (e.g., Sales, Distribution Centers, Logistics, Supply Chain) to coordinate order fulfillment, resolve issues, and enhance the overall customer experience.
Communicate daily with relevant internal teams to ensure all groups are informed and aligned.

Data Management and Compliance

Maintain and update customer-related information systems to ensure accurate records and efficient data retrieval for inquiries.
Operate within company standard operating procedures (SOPs) and meet performance targets/KPIs for customer satisfaction and service delivery.

Continuous Improvement and Development

Engage in regular training and self-development to continuously improve professional skills, product, company, and industry knowledge.
Provide support across various territories as needed, adapting to operational requirements.
Perform additional duties as requested to support, assist, and enhance the company’s goals and objectives.

MINIMUM EDUCATION & WORK REQUIREMENTS:

A two-year certificate from college or technical school; or six months’ related experience and/or training; or equivalent combination of education and experience.
Strong computer knowledge/proficiency in Microsoft Office, and advanced Excel skills are preferred.
Experience with Microsoft Dynamics and Salesforce is a plus.
Knowledge of and experience with homebrewing/home fermentation and/or the beer industry is preferred.

KNOWLEDGE, SKILLS, AND ABILITIES:

Customer Service Expertise: Comprehensive understanding of customer service best practices, including complaint handling, information provision, and ensuring customer satisfaction.
Product & Company Knowledge: Knowledge of company products and services, with the ability to learn quickly and translate knowledge into tailored solutions.
Communication & Interpersonal Skills: Exceptional verbal and written communication, negotiation, and interpersonal skills to effectively interact with diverse internal and external customers.
Problem-Solving & Decision Making: Proven ability to identify, analyze, and resolve issues efficiently, make quick and informed decisions, and manage difficult or emotional customer situations with empathy.
Attention to Detail: Meticulous attention to detail to ensure accurate information, correct record-keeping, and precise order processing.
Adaptability & Flexibility: Ability to quickly learn new processes, follow documented workflows and procedures, address a wide range of issues, and adjust to different customer personalities, needs, and situations.
Time Management & Organization: Strong time management skills, with the ability to manage competing priorities under pressure and meet deadlines.
Self-Motivation & Proactiveness: Self-motivated and driven, proactively seeking responsibilities, taking initiative, and open to continuous feedback for professional growth.
Team-oriented, focused on promoting a positive workplace.
Committed company advocate with the proven ability to maintain a positive, professional attitude with internal and external customers.

Rahr is a family-owned global leader and trusted partner to the craft beverage industry, proudly supporting breweries, wineries, distilleries, cideries, and storefronts with premium supplies and ingredients since 1847. With over 175 years of expertise, Rahr combines tradition with innovation to meet the evolving needs of our customers and the craft beverage community.

Headquartered in Shakopee, MN, Rahr Corporation is a fifth-generation family business. We are committed to providing the highest quality products and services to our customers, ensuring they can create beverages that inspire and delight. Our offerings include an extensive range of barley malts, hops, adjuncts, and other brewing essentials, designed to support beverage makers of all sizes and styles.

At Rahr, we value quality, innovation, and collaboration. We’re passionate about crafting excellence and fostering the growth of the craft beverage industry while upholding our family-owned values and commitment to sustainability. Join us and become part of a legacy dedicated to supporting the artistry and success of beverage makers worldwide.

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More about this job

Responsibilities

The Customer Service Representative acts as the primary point of contact for customer accounts, managing order fulfillment and resolving inquiries. They collaborate across departments to ensure accurate service delivery and maintain strong, long-term customer relationships.

Requirements

Candidates must have a two-year college certificate or at least six months of related experience. Proficiency in Microsoft Office, particularly Excel, is preferred, along with knowledge of the craft beverage industry.

Skills

Customer service
Account management
Order fulfillment
Issue resolution
Logistics coordination
Data management
Microsoft Office
Excel
Microsoft Dynamics
Salesforce
Communication
Problem-solving
Attention to detail
Time management
Adaptability
Teamwork

Benefits

Extended benefits
Paid time off
Paid sick time
Paid company holidays
RRSP contribution

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Account Management
Order Fulfillment
Logistics
Microsoft Office
Excel
Microsoft Dynamics
Salesforce
Homebrewing
Fermentation
Beer Industry
Supply Chain
Distribution
SOP
KPI
Data Entry
Freight Rates
Relationship Management
Craft Beverage

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