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Added 1 min ago
SS
Regional Sales Manager
Summit Search Group
Victoria, BC · Greater Victoria Metropolitan Area
- Full-time
We are looking for a confident, engaging sales professional who combines technical credibility with strong relationship-building and presentation skills. You should be equally comfortable…
Added 1 min ago
FM
Quality Engineer
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- Full-time
Assess whether an NC or complaint triggers Health Canada mandatory problem reporting or a recall and support post market vigilance or product safety in filing.
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LC
Senior Strategic Sourcing Specialist- Packaging- (Rigid Plastic)
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Toronto, ON · Etobicoke, ON
- Full-time
Participate as an active cross-functional team member, along with Supply Chain, Operations, Finance, Quality, Technical Packaging, Sales and Marketing and other key functional areas of the…
Added 1 min ago
CN
Sample Analyst
Caldic North America
Mississauga, ON
- $45,000 to $75,000 CAD / year
- Full-time
…and generate reports. The individual will work closely with Sales across all regions and Production…
Added 1 min ago
BT
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BULL TECHNICAL SERVICES LIMITED
Toronto, ON
- Full-time
Configure sales compensation and incentive plans.
Added 1 min ago
Enterprise Technical Account Manager
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…active heat-tracing system management, customer coordination, technical troubleshooting, structured after-hours escalation and support of technical sales…
Added 1 min ago
SmartTrace Technical Sales Manager
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Edmonton, AB · Kitchener, ON · Quinte West, ON
Own the technical sales strategy for SmartTrace across NAM and initially support opportunities globally. Work alongside Chemelex sales representatives and channel partners to develop and…
Added 1 min ago
MC
Parking/ONE Card/Campus Store Support (Regular Part Time)
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ON
- Part-time
Technical support skills for parking-related hardware/software issues
Added 16 mins ago
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Technician I - Audio Visual
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Vancouver, BC
- Full-time
…installation blueprints and plans from Project Managers and Sales Teams to complete…
Added 16 mins ago
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Data Analyst
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Toronto, ON
- Full-time
We are looking for a curious, detail-oriented Junior Data Analyst to support our growing analytics and reporting needs.You will work closely with the Business Intelligence Lead and…
Added 16 mins ago
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Digital Merchandiser & Graphic Designer - Petcare (Canada)
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Bolton, ON · BOL-Mars Canada Inc.
- Full-time
…a key enabler - empowering associates to make choices that support both business outcomes and personal needs, including remote…
Added 16 mins ago
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Distribution Engineer / Senior Engineer
ATCO
Grande Prairie, AB
- Full-time
…how you want to grow and develop, and we’ll be right there to support you all the way. Ready to rise to the…
Added 16 mins ago
WF
Vendor Finance – Commercial Associate
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Mississauga, ON
- Full-time
Manage relationships for assigned dealer accounts and provide sales support to Relationship Managers.
Added 16 mins ago
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Accounts Payable - East
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ON · Corporate ON (CAN)
- Full-time
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Added 16 mins ago
Plant Superintendent
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Provide pricing to customers, communicate with Sales Representatives and the Plant Manager, and ensure a positive customer experience to identify sales opportunities. Manage inventory of…
Added 16 mins ago
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Customer Service Representative
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- Part-time
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Added 30 mins ago
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- Full-time
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Functional Specialist , SAP - MM & SCS
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Responsible for planning, directing and coordinating the efforts of both the project and functional/technical support activities.
Added 30 mins ago
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Process Engineering Associate, Co-op/New Grad
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Mississauga, ON
- Full-time
Support the development and optimization of innovative manufacturing processes and equipment including generating ideas, drafting 3D prototypes in SolidWorks, coordinating testing, and…
Added 30 mins ago
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Regional Sales Manager
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- Full-time
…delivers turnkey equipment solutions that maximize efficiency, support regulatory compliance, and accelerate time to market for both start-ups and global leaders. ACIC leverages a strong…
Added 30 mins ago
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Vendor & IT Liaison: partner closely with property managers, technical support, and outside contractors to address facilities, maintenance, or equipment needs
Added 30 mins ago
E
Logistics Specialist
eTeam
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- $25 to $30 CAD / hour
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Support the sales and technical teams in their requests in order to guide them in their actions. Ensure a constant and transparent flow of information and educate employees on the best…
Added 30 mins ago
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Core Tax Incentives Manager – Technical
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Toronto, ON
- Full-time
Analyze tax legislation and administrative guidance and apply them to project-specific scenarios, drafting the technical analysis, legislative references and conclusions that support client…
Added 30 mins ago
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Construction Sales Representative
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- $100,000 to $120,000 CAD / year
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Added 30 mins ago
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Core Tax Incentives Manager – Technical
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RahrBSG

Customer Service Representative

Delta, BC, Canada

Competitive pay starting at $23/hr and up · Full-time

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Job details

Pay: Competitive pay starting at $23/hr and up
Job type: Full-time
Apply by: May 2, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

RahrBSG is looking for an Account Representative in Guelph, ON or Delta, BC. The Customer Service Representative serves as the primary interface between the company and our customers in a professional team environment. Key responsibilities include providing customer support and account management, addressing inquiries, researching concerns, escalating either as needed, managing complex order fulfillment processes, and maintaining expert knowledge about company products or services to ensure customer support standards are continuously met. The Customer Service Representative is dedicated to fostering strong customer relationships, ensuring customer satisfaction, and driving business growth through exceptional service and strategic account management.

BENEFITS & PERKS:

Competitive pay starting at $23/hr and up
Extended benefits
Continuous learning opportunities to help you develop your skills and grow your career
Generous paid time off so that you won't miss those important life moments
Separate paid sick time off policy
12! Annual paid company holiday
Generous RRSP Contribution

ROLES AND RESPONSIBILITIES:

Customer Relationship Management

Serve as the primary point of contact for assigned customer accounts, building and maintaining strong, long-term relationships.
Proactively review customer accounts to identify and address their evolving needs, ensuring tailored solutions are provided.
Act as a positive and professional company advocate in all interactions with internal and external stakeholders.

Issue Resolution & Support

Handle daily customer service inquiries and concerns, conducting thorough research to resolve issues efficiently.
Process customer account adjustments and troubleshoot solutions, escalating complex matters to appropriate departments when necessary.
Ensure timely and satisfactory resolution of all customer issues, including creating and managing service tickets.
Provide reliable follow-through on all customer requests and commitments.

Order and Logistics Management

Process and manage complex customer orders, ensuring accuracy, productivity, and efficiency.
Conduct research to verify freight rates and coordinate deliveries with carriers utilizing our transportation management system.
Monitor order status and provide customers with timely updates.

Cross-Functional Collaboration

Work cross-functionally with various departments (e.g., Sales, Distribution Centers, Logistics, Supply Chain) to coordinate order fulfillment, resolve issues, and enhance the overall customer experience.
Communicate daily with relevant internal teams to ensure all groups are informed and aligned.

Data Management and Compliance

Maintain and update customer-related information systems to ensure accurate records and efficient data retrieval for inquiries.
Operate within company standard operating procedures (SOPs) and meet performance targets/KPIs for customer satisfaction and service delivery.

Continuous Improvement and Development

Engage in regular training and self-development to continuously improve professional skills, product, company, and industry knowledge.
Provide support across various territories as needed, adapting to operational requirements.
Perform additional duties as requested to support, assist, and enhance the company’s goals and objectives.

MINIMUM EDUCATION & WORK REQUIREMENTS:

A two-year certificate from college or technical school; or six months’ related experience and/or training; or equivalent combination of education and experience.
Strong computer knowledge/proficiency in Microsoft Office, and advanced Excel skills are preferred.
Experience with Microsoft Dynamics and Salesforce is a plus.
Knowledge of and experience with homebrewing/home fermentation and/or the beer industry is preferred.

KNOWLEDGE, SKILLS, AND ABILITIES:

Customer Service Expertise: Comprehensive understanding of customer service best practices, including complaint handling, information provision, and ensuring customer satisfaction.
Product & Company Knowledge: Knowledge of company products and services, with the ability to learn quickly and translate knowledge into tailored solutions.
Communication & Interpersonal Skills: Exceptional verbal and written communication, negotiation, and interpersonal skills to effectively interact with diverse internal and external customers.
Problem-Solving & Decision Making: Proven ability to identify, analyze, and resolve issues efficiently, make quick and informed decisions, and manage difficult or emotional customer situations with empathy.
Attention to Detail: Meticulous attention to detail to ensure accurate information, correct record-keeping, and precise order processing.
Adaptability & Flexibility: Ability to quickly learn new processes, follow documented workflows and procedures, address a wide range of issues, and adjust to different customer personalities, needs, and situations.
Time Management & Organization: Strong time management skills, with the ability to manage competing priorities under pressure and meet deadlines.
Self-Motivation & Proactiveness: Self-motivated and driven, proactively seeking responsibilities, taking initiative, and open to continuous feedback for professional growth.
Team-oriented, focused on promoting a positive workplace.
Committed company advocate with the proven ability to maintain a positive, professional attitude with internal and external customers.

Rahr is a family-owned global leader and trusted partner to the craft beverage industry, proudly supporting breweries, wineries, distilleries, cideries, and storefronts with premium supplies and ingredients since 1847. With over 175 years of expertise, Rahr combines tradition with innovation to meet the evolving needs of our customers and the craft beverage community.

Headquartered in Shakopee, MN, Rahr Corporation is a fifth-generation family business. We are committed to providing the highest quality products and services to our customers, ensuring they can create beverages that inspire and delight. Our offerings include an extensive range of barley malts, hops, adjuncts, and other brewing essentials, designed to support beverage makers of all sizes and styles.

At Rahr, we value quality, innovation, and collaboration. We’re passionate about crafting excellence and fostering the growth of the craft beverage industry while upholding our family-owned values and commitment to sustainability. Join us and become part of a legacy dedicated to supporting the artistry and success of beverage makers worldwide.

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More about this job

Responsibilities

Manage customer accounts and serve as the primary contact, responding to inquiries, researching and resolving issues, and following through on customer requests. Process complex orders, coordinate deliveries and fulfillment with internal teams and carriers, maintain accurate customer records, and meet service standards and performance targets.

Requirements

Requires a two-year college or technical-school certificate, six months of related experience or training, or an equivalent combination. Strong computer skills are required; advanced Excel is preferred, while experience with Microsoft Dynamics, Salesforce, homebrewing or home fermentation, or the beer industry is an advantage.

Skills

Customer Service
Account Management
Complaint Handling
Issue Resolution
Order Processing
Order Fulfillment
Logistics Coordination
Freight Rate Research
Microsoft Office
Advanced Excel
Microsoft Dynamics
Salesforce
Written and Verbal Communication
Problem-Solving
Time Management

Benefits

Extended Benefits
Paid Time Off
Paid Sick Time
Annual Paid Company Holidays
RRSP Contributions

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Account Management
Customer Satisfaction
Complaint Handling
Service Tickets
Order Fulfillment
Order Processing
Freight Rates
Carrier Coordination
Logistics
Supply Chain
Sales
Distribution Centers
Microsoft Office
Microsoft Excel
Microsoft Dynamics
Salesforce
Standard Operating Procedures
Key Performance Indicators
Homebrewing
Home Fermentation
Beer Industry
Craft Beverage Industry
Barley Malts
Hops
Brewing Ingredients

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