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Added 8 mins ago
Bilingual Apprenticeship Training Coordinator
Business, Mining, Trade and Job Creation
Winnipeg, MB
The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities,…
Added 8 mins ago
PT
Technician I - Audio Visual
Paladin Technologies
Vancouver, BC
- Full-time
Support the installation of audiovisual systems, including video conferencing, distributed audio, digital signage, sound reinforcement, control systems, public address/announcement systems,…
Added 8 mins ago
PT
Technician lI - Audio Visual
Paladin Technologies
Vancouver, BC
- Full-time
…needs of clients on a national scale, while providing local…
Added 9 mins ago
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Registration Clerk
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
We are committed to building a representative, diverse, inclusive, and culturally responsive workforce.
Added 9 mins ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Regina, SK
- Part-time
…Saskatchewan. Current services include health information, service referral, assessment and triage for inbound callers. HealthLine 811 outbound call service is expanding and new programs…
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H
Nurse A - Registered Nurse General Duty Nurse
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Regina, SK
- Part-time
…Saskatchewan. Current services include health information, service referral, assessment and triage for inbound callers. HealthLine 811 outbound call service is expanding and new programs…
Added 9 mins ago
M
Licensed Assistant
Manulife
Burlington, ON
- Full-time
The Licensed Assistant plays a key role in supporting our Corporate Advisors by handling administrative tasks, client service, and account management. This individual must hold relevant…
Added 9 mins ago
CO
Assistant Program Coordinator - Youth
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New Westminster, BC · Youth Services, British Columbia
- Full-time
- Temporary
…history with a viable and thriving economy and has a population representative of the diversity of the region. The City is staffed by talented and dedicated employees who work together to…
Added 9 mins ago
HR
Sales Associate - Retail
Hard Rock Hotel & Casino Ottawa
Ottawa, ON · Hard Rock Hotel & Casino Ottawa
- $18.42 CAD / hour
- Part-time
…returned promptly. The Coat Check Attendant delivers amplified service while maintaining an orderly and secure coat check…
Added 9 mins ago
CSSR2
UFA Co-operative Ltd.
St. Paul, AB
Reporting to the Store Manager or Assistant Store Manager, the Customer Sales & Service Representative (CSSR) delivers exceptional customer service while supporting the sale of agricultural…
Added 9 mins ago
TH
Patient Transport Representative (Part Time) -CVH Patient Transport
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- Part-time
Maintain open and timely communication with Customer Support Call Centre and Leadership team via phone or in person
Added 9 mins ago
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Food Service Representative (Part Time)-Q Nutrition & Food Services
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Toronto, ON
- Part-time
Concentration with attention to detail, especially when working on the patient food service beltline
Added 9 mins ago
TH
Patient Transport Representative (Part Time)-CVH Patient Transport
Trillium Health Partners
Mississauga, ON
- Part-time
Maintain open and timely communication with Customer Support Call Centre and Leadership team via phone or in person
Added 9 mins ago
Trades Helper
Public Service Delivery
Brandon, MB
The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities,…
Added 9 mins ago
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- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 23 mins ago
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Customer Services Representative (VDR)
TransPerfect
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- Full-time
The Customer Services Representative reports directly to the Customer Services Director and is responsible for providing high-quality technical and operational support to clients and users.
Added 23 mins ago
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Director - Interprofessional Practice & Learning
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- $67.23 to $82.35 CAD / hour
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…practice environments that optimize scopes of practice, health service leadership and collaborative learning for health professionals (regulated and non-regulated), as well as for other…
Added 23 mins ago
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CSH Warehouse Coordinator
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IMP Aerospace & Defence’s Canadian Search and Rescue Helicopter program has provided all aspects of support to Canada’s fleet of Cormorant Search and Rescue (SAR) CH-149 helicopters for…
Added 23 mins ago
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Customer Service Representative
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- Full-time
Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.
Added 23 mins ago
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Customer Fulfillment Representative
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- Full-time
…Solutions team as a North American Customer Fulfillment Solutions Representative, you are the customer's first point of contact with Veolia Water Technology & Solutions. You will be working…
Added 23 mins ago
JW
Bilingual Customer Service Representative
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- $45,700 to $68,500 CAD / year
- Full-time
Position Title: Bilingual Customer Service Representative
Added 23 mins ago
JW
Customer Service Representative
Jamieson Wellness Inc.
Windsor, ON
- $45,700 to $68,500 CAD / year
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Position Title: Customer Service Representative
Added 23 mins ago
GT
Softgoods Associate (Part-Time)
Giant Tiger
Regina, SK
- Part-time
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be…
Added 23 mins ago
GT
Softgoods Associate (Full-Time)
Giant Tiger
Summerside, PE
- Full-time
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be…
Added 23 mins ago
GT
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Ensures a high level of customer service at the checkouts;

RahrBSG

Customer Service Representative

Guelph, ON, Canada

Competitive pay starting at $23/hr and up · Full-time

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Job details

Pay: Competitive pay starting at $23/hr and up
Job type: Full-time
Apply by: May 2, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

RahrBSG is looking for an Account Representative in Guelph, ON or Delta, BC. The Customer Service Representative serves as the primary interface between the company and our customers in a professional team environment. Key responsibilities include providing customer support and account management, addressing inquiries, researching concerns, escalating either as needed, managing complex order fulfillment processes, and maintaining expert knowledge about company products or services to ensure customer support standards are continuously met. The Customer Service Representative is dedicated to fostering strong customer relationships, ensuring customer satisfaction, and driving business growth through exceptional service and strategic account management.

BENEFITS & PERKS:

Competitive pay starting at $23/hr and up
Extended benefits
Continuous learning opportunities to help you develop your skills and grow your career
Generous paid time off so that you won't miss those important life moments
Separate paid sick time off policy
12! Annual paid company holiday
Generous RRSP Contribution

ROLES AND RESPONSIBILITIES:

Customer Relationship Management

Serve as the primary point of contact for assigned customer accounts, building and maintaining strong, long-term relationships.
Proactively review customer accounts to identify and address their evolving needs, ensuring tailored solutions are provided.
Act as a positive and professional company advocate in all interactions with internal and external stakeholders.

Issue Resolution & Support

Handle daily customer service inquiries and concerns, conducting thorough research to resolve issues efficiently.
Process customer account adjustments and troubleshoot solutions, escalating complex matters to appropriate departments when necessary.
Ensure timely and satisfactory resolution of all customer issues, including creating and managing service tickets.
Provide reliable follow-through on all customer requests and commitments.

Order and Logistics Management

Process and manage complex customer orders, ensuring accuracy, productivity, and efficiency.
Conduct research to verify freight rates and coordinate deliveries with carriers utilizing our transportation management system.
Monitor order status and provide customers with timely updates.

Cross-Functional Collaboration

Work cross-functionally with various departments (e.g., Sales, Distribution Centers, Logistics, Supply Chain) to coordinate order fulfillment, resolve issues, and enhance the overall customer experience.
Communicate daily with relevant internal teams to ensure all groups are informed and aligned.

Data Management and Compliance

Maintain and update customer-related information systems to ensure accurate records and efficient data retrieval for inquiries.
Operate within company standard operating procedures (SOPs) and meet performance targets/KPIs for customer satisfaction and service delivery.

Continuous Improvement and Development

Engage in regular training and self-development to continuously improve professional skills, product, company, and industry knowledge.
Provide support across various territories as needed, adapting to operational requirements.
Perform additional duties as requested to support, assist, and enhance the company’s goals and objectives.

MINIMUM EDUCATION & WORK REQUIREMENTS:

A two-year certificate from college or technical school; or six months’ related experience and/or training; or equivalent combination of education and experience.
Strong computer knowledge/proficiency in Microsoft Office, and advanced Excel skills are preferred.
Experience with Microsoft Dynamics and Salesforce is a plus.
Knowledge of and experience with homebrewing/home fermentation and/or the beer industry is preferred.

KNOWLEDGE, SKILLS, AND ABILITIES:

Customer Service Expertise: Comprehensive understanding of customer service best practices, including complaint handling, information provision, and ensuring customer satisfaction.
Product & Company Knowledge: Knowledge of company products and services, with the ability to learn quickly and translate knowledge into tailored solutions.
Communication & Interpersonal Skills: Exceptional verbal and written communication, negotiation, and interpersonal skills to effectively interact with diverse internal and external customers.
Problem-Solving & Decision Making: Proven ability to identify, analyze, and resolve issues efficiently, make quick and informed decisions, and manage difficult or emotional customer situations with empathy.
Attention to Detail: Meticulous attention to detail to ensure accurate information, correct record-keeping, and precise order processing.
Adaptability & Flexibility: Ability to quickly learn new processes, follow documented workflows and procedures, address a wide range of issues, and adjust to different customer personalities, needs, and situations.
Time Management & Organization: Strong time management skills, with the ability to manage competing priorities under pressure and meet deadlines.
Self-Motivation & Proactiveness: Self-motivated and driven, proactively seeking responsibilities, taking initiative, and open to continuous feedback for professional growth.
Team-oriented, focused on promoting a positive workplace.
Committed company advocate with the proven ability to maintain a positive, professional attitude with internal and external customers.

Rahr is a family-owned global leader and trusted partner to the craft beverage industry, proudly supporting breweries, wineries, distilleries, cideries, and storefronts with premium supplies and ingredients since 1847. With over 175 years of expertise, Rahr combines tradition with innovation to meet the evolving needs of our customers and the craft beverage community.

Headquartered in Shakopee, MN, Rahr Corporation is a fifth-generation family business. We are committed to providing the highest quality products and services to our customers, ensuring they can create beverages that inspire and delight. Our offerings include an extensive range of barley malts, hops, adjuncts, and other brewing essentials, designed to support beverage makers of all sizes and styles.

At Rahr, we value quality, innovation, and collaboration. We’re passionate about crafting excellence and fostering the growth of the craft beverage industry while upholding our family-owned values and commitment to sustainability. Join us and become part of a legacy dedicated to supporting the artistry and success of beverage makers worldwide.

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More about this job

Responsibilities

Manage customer accounts and relationships, respond to inquiries, research and resolve issues, and ensure timely follow-through on customer requests. Process complex orders, coordinate freight and deliveries, collaborate with internal teams, and maintain accurate records while meeting service standards and performance targets.

Requirements

Requires a two-year college or technical-school certificate, six months of related experience or training, or an equivalent combination. Strong computer skills are required; advanced Excel is preferred, while Microsoft Dynamics, Salesforce, and knowledge of homebrewing, home fermentation, or the beer industry are preferred.

Skills

Customer Service
Account Management
Issue Resolution
Complaint Handling
Order Processing
Logistics Coordination
Freight Rate Research
Microsoft Office
Advanced Excel
Microsoft Dynamics
Salesforce
Written and Verbal Communication
Problem-Solving
Attention to Detail
Time Management

Benefits

Extended Benefits
Paid Time Off
Paid Sick Time
Paid Company Holidays
RRSP Contribution

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Account Management
Customer Satisfaction
Issue Resolution
Complaint Handling
Service Tickets
Order Fulfillment
Order Processing
Logistics
Freight Rates
Carrier Coordination
Microsoft Office
Microsoft Excel
Microsoft Dynamics
Salesforce
Standard Operating Procedures
Key Performance Indicators
Cross-Functional Collaboration
Data Management
Record-Keeping
Homebrewing
Home Fermentation
Beer Industry
Craft Beverage Industry

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