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Added 7 mins ago
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Prosecution File Manager
Government of Manitoba
The Pas, MB
- Full-time
…important role that each person plays in delivering exceptional services, programs and support to the province. Your important contributions are recognized with a comprehensive package of…
Added 7 mins ago
GO
Fire Instructor
Government of Manitoba
Brandon, MB
- Full-time
…important role that each person plays in delivering exceptional services, programs and support to the province. Your important contributions are recognized with a comprehensive package of…
Added 7 mins ago
GO
Trades Helper
Government of Manitoba
MB · Manitoba, Canada
- Full-time
…important role that each person plays in delivering exceptional services, programs and support to the province. Your important contributions are recognized with a comprehensive package of…
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CSR, Business Support
SaskPower
Prince Albert, SK
- Full-time
…concerns, complaints, outage notifications and requests for new services. This position may be required to rotate through various functions as required by the department and/or…
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Financial Advisor, Investment & Retirement Planning - Timberlea, Fort McMurray, Alberta
Scotiabank
Fort McMurray, AB
- Full-time
…estate planning utilizing financial planning skills and tools to support our clients’ financial…
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Bilingual Information Writer
Government of Manitoba
Winnipeg, MB
- Full-time
…document production activities, provide editorial guidance and support to project teams, and help develop tools, templates, and processes to improve publication services. The incumbent will…
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GO
Property Manager
Government of Manitoba
Selkirk, MB
- Full-time
…important role that each person plays in delivering exceptional services, programs and support to the province. Your important contributions are recognized with a comprehensive package of…
Added 7 mins ago
GO
Director of Appeals
Government of Manitoba
Winnipeg, MB
- Full-time
…important role that each person plays in delivering exceptional services, programs and support to the province. Your important contributions are recognized with a comprehensive package of…
Added 7 mins ago
GO
Staff Justice of the Peace
Government of Manitoba
Winnipeg, MB
- Full-time
…important role that each person plays in delivering exceptional services, programs and support to the province. Your important contributions are recognized with a comprehensive package of…
Added 7 mins ago
GO
Assistant Power Engineer
Government of Manitoba
Winnipeg, MB
- Full-time
…important role that each person plays in delivering exceptional services, programs and support to the province. Your important contributions are recognized with a comprehensive package of…
Added 7 mins ago
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Creative Services Advisor
De Havilland Aircraft of Canada Limited
Calgary, AB
- Full-time
…design, production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated…
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Program Assistant
Skilled Trades Ontario / Métiers spécialisés Ontario
Mississauga, ON
- $25.83 to $31.79 CAD / hour
- Full-time
STO is looking for a Program Assistant to provide comprehensive administrative, program, and project support to the Standards Department. This role supports the effective delivery of…
Added 7 mins ago
Licensed Practical Nurse - Repost
Winnipeg Regional Health Authority
Carman, MB
The Licensed Practical Nurse (LPN) applies the nursing process to support clients/residents/patients in achieving and maintaining their optimum level of health within a people‐centered care…
Added 22 mins ago
Child Protection Social Worker 1-2 (Halifax, Dartmouth, Sackville)(Future Opportunities Stream)
The Government of Nova Scotia
NS
…diverse department providing a broad portfolio of programs and services, including Child and Family Wellbeing (CFW), Employment Support Services(ESS), Income Assistance (IA), Homelessness…
Added 22 mins ago
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Social Worker Degree
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: The community social worker provides social case management support as a primary care provider to the client population. The supported population in this work includes…
Added 22 mins ago
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Continuing Care Assistant
HealthCareersInSask.ca
Weyburn, SK
- Full-time
…Authority (SHA) is committed to providing coordinated quality services that are seamless, safe and…
Added 22 mins ago
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Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
…Authority (SHA) is committed to providing coordinated quality services that are seamless, safe and…
Added 22 mins ago
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Housing Coordinator
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
…is accountable for implementing, coordinating and monitoring services including vacancy management and coordination of tenant services for the Jubilee Residences courts (non-SHA funded –…
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Customer Service Representative
RBGlobal
Oshawa, ON
- Full-time
Provide a variety of customer support services through the mail, telephone, and direct personal contact
Added 37 mins ago
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Director, Communications
Vancouver Foundation
Remote, Canada
- $130,500 CAD / year
- Contract
- Remote
We are committed to the principles and practices of an inclusive and equitable employment process. Our goal is to be representative of the communities we work with, and we encourage…
Added 37 mins ago
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Customer Service Representative
RahrBSG
New Westminster, BC · Guelph, ON
- Full-time
RahrBSG is looking for an Account Representative in Guelph, ON or Delta, BC. The Customer Service Representative serves as the primary interface between the company and our customers in a…
Added 37 mins ago
Continuing Care Assistant
HealthCareersInSask.ca
Weyburn, SK
…Authority (SHA) is committed to providing coordinated quality services that are seamless, safe and…
Added 37 mins ago
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Director Progam Planning & Support
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Department: Director Program Planning and Support
Added 37 mins ago
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Social Worker Degree
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: The community social worker provides social case management support as a primary care provider to the client population. The supported population in this work includes…
Added 37 mins ago
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Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Macklin, SK
- Full-time
Basic Life Support Health Care Provider Certificate (BLS-HCP)

RahrBSG

Customer Service Representative

Guelph, ON, Canada

Competitive pay starting at $23/hr and up · Full-time

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Job details

Pay: Competitive pay starting at $23/hr and up
Job type: Full-time
Apply by: May 2, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

RahrBSG is looking for an Account Representative in Guelph, ON or Delta, BC. The Customer Service Representative serves as the primary interface between the company and our customers in a professional team environment. Key responsibilities include providing customer support and account management, addressing inquiries, researching concerns, escalating either as needed, managing complex order fulfillment processes, and maintaining expert knowledge about company products or services to ensure customer support standards are continuously met. The Customer Service Representative is dedicated to fostering strong customer relationships, ensuring customer satisfaction, and driving business growth through exceptional service and strategic account management.

BENEFITS & PERKS:

Competitive pay starting at $23/hr and up
Extended benefits
Continuous learning opportunities to help you develop your skills and grow your career
Generous paid time off so that you won't miss those important life moments
Separate paid sick time off policy
12! Annual paid company holiday
Generous RRSP Contribution

ROLES AND RESPONSIBILITIES:

Customer Relationship Management

Serve as the primary point of contact for assigned customer accounts, building and maintaining strong, long-term relationships.
Proactively review customer accounts to identify and address their evolving needs, ensuring tailored solutions are provided.
Act as a positive and professional company advocate in all interactions with internal and external stakeholders.

Issue Resolution & Support

Handle daily customer service inquiries and concerns, conducting thorough research to resolve issues efficiently.
Process customer account adjustments and troubleshoot solutions, escalating complex matters to appropriate departments when necessary.
Ensure timely and satisfactory resolution of all customer issues, including creating and managing service tickets.
Provide reliable follow-through on all customer requests and commitments.

Order and Logistics Management

Process and manage complex customer orders, ensuring accuracy, productivity, and efficiency.
Conduct research to verify freight rates and coordinate deliveries with carriers utilizing our transportation management system.
Monitor order status and provide customers with timely updates.

Cross-Functional Collaboration

Work cross-functionally with various departments (e.g., Sales, Distribution Centers, Logistics, Supply Chain) to coordinate order fulfillment, resolve issues, and enhance the overall customer experience.
Communicate daily with relevant internal teams to ensure all groups are informed and aligned.

Data Management and Compliance

Maintain and update customer-related information systems to ensure accurate records and efficient data retrieval for inquiries.
Operate within company standard operating procedures (SOPs) and meet performance targets/KPIs for customer satisfaction and service delivery.

Continuous Improvement and Development

Engage in regular training and self-development to continuously improve professional skills, product, company, and industry knowledge.
Provide support across various territories as needed, adapting to operational requirements.
Perform additional duties as requested to support, assist, and enhance the company’s goals and objectives.

MINIMUM EDUCATION & WORK REQUIREMENTS:

A two-year certificate from college or technical school; or six months’ related experience and/or training; or equivalent combination of education and experience.
Strong computer knowledge/proficiency in Microsoft Office, and advanced Excel skills are preferred.
Experience with Microsoft Dynamics and Salesforce is a plus.
Knowledge of and experience with homebrewing/home fermentation and/or the beer industry is preferred.

KNOWLEDGE, SKILLS, AND ABILITIES:

Customer Service Expertise: Comprehensive understanding of customer service best practices, including complaint handling, information provision, and ensuring customer satisfaction.
Product & Company Knowledge: Knowledge of company products and services, with the ability to learn quickly and translate knowledge into tailored solutions.
Communication & Interpersonal Skills: Exceptional verbal and written communication, negotiation, and interpersonal skills to effectively interact with diverse internal and external customers.
Problem-Solving & Decision Making: Proven ability to identify, analyze, and resolve issues efficiently, make quick and informed decisions, and manage difficult or emotional customer situations with empathy.
Attention to Detail: Meticulous attention to detail to ensure accurate information, correct record-keeping, and precise order processing.
Adaptability & Flexibility: Ability to quickly learn new processes, follow documented workflows and procedures, address a wide range of issues, and adjust to different customer personalities, needs, and situations.
Time Management & Organization: Strong time management skills, with the ability to manage competing priorities under pressure and meet deadlines.
Self-Motivation & Proactiveness: Self-motivated and driven, proactively seeking responsibilities, taking initiative, and open to continuous feedback for professional growth.
Team-oriented, focused on promoting a positive workplace.
Committed company advocate with the proven ability to maintain a positive, professional attitude with internal and external customers.

Rahr is a family-owned global leader and trusted partner to the craft beverage industry, proudly supporting breweries, wineries, distilleries, cideries, and storefronts with premium supplies and ingredients since 1847. With over 175 years of expertise, Rahr combines tradition with innovation to meet the evolving needs of our customers and the craft beverage community.

Headquartered in Shakopee, MN, Rahr Corporation is a fifth-generation family business. We are committed to providing the highest quality products and services to our customers, ensuring they can create beverages that inspire and delight. Our offerings include an extensive range of barley malts, hops, adjuncts, and other brewing essentials, designed to support beverage makers of all sizes and styles.

At Rahr, we value quality, innovation, and collaboration. We’re passionate about crafting excellence and fostering the growth of the craft beverage industry while upholding our family-owned values and commitment to sustainability. Join us and become part of a legacy dedicated to supporting the artistry and success of beverage makers worldwide.

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More about this job

Responsibilities

Manage customer accounts and relationships, respond to inquiries, research and resolve issues, and ensure timely follow-through on customer requests. Process complex orders, coordinate freight and deliveries, collaborate with internal teams, and maintain accurate records while meeting service standards and performance targets.

Requirements

Requires a two-year college or technical-school certificate, six months of related experience or training, or an equivalent combination. Strong computer skills are required; advanced Excel is preferred, while Microsoft Dynamics, Salesforce, and knowledge of homebrewing, home fermentation, or the beer industry are preferred.

Skills

Customer Service
Account Management
Issue Resolution
Complaint Handling
Order Processing
Logistics Coordination
Freight Rate Research
Microsoft Office
Advanced Excel
Microsoft Dynamics
Salesforce
Written and Verbal Communication
Problem-Solving
Attention to Detail
Time Management

Benefits

Extended Benefits
Paid Time Off
Paid Sick Time
Paid Company Holidays
RRSP Contribution

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Account Management
Customer Satisfaction
Issue Resolution
Complaint Handling
Service Tickets
Order Fulfillment
Order Processing
Logistics
Freight Rates
Carrier Coordination
Microsoft Office
Microsoft Excel
Microsoft Dynamics
Salesforce
Standard Operating Procedures
Key Performance Indicators
Cross-Functional Collaboration
Data Management
Record-Keeping
Homebrewing
Home Fermentation
Beer Industry
Craft Beverage Industry

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