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Added 10 mins ago
D
Sales Manager - Home Envelope Products
Dakwakada
Whitehorse, YT
- Full-time
Support recruitment, onboarding, performance management and development of sales personnel.
Added 10 mins ago
BB
Seasonal Retail Associate
Best Buy Canada
Canada
- Part-time
Paid training to build valuable customer service and sales skills
Added 10 mins ago
AM
Local Client Manager - Vancouver
A.P. Moller - Maersk
Vancouver, BC
- Full-time
LCMs may handle more than one account or be available to act as a sales specialist for the Maersk sales organization.
Added 25 mins ago
PT
Electrician
Paladin Technologies
Fort St. John, BC
- Full-time
…installation blueprints and plans from Project Managers and Sales Teams to complete installations of data and structured cabling systems. This role requires the ability and know-how to…
Added 25 mins ago
GT
Communications Specialist
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $55 to $60 CAD / hour
- Contract
…unit. The contractor will provide content and communications support for the CISO, including writing memos, committee updates, and board updates, while working closely with internal…
Added 25 mins ago
NB
Residential Financing Specialist
National Bank of Canada
Bathurst, NB
- Full-time
support clients through one of their most significant milestones: their
Added 25 mins ago
NW
Sales Manager
Northerm Windows & Doors
Vancouver, BC
- $90,000 to $100,000 CAD / year
- Full-time
Support recruitment, onboarding, performance management and development of sales personnel.
Added 25 mins ago
NB
Residential Financing Specialist
National Bank of Canada
Quebec, QC
- Temporary
assist you daily (subject matter experts, specialized support line, etc.).
Added 25 mins ago
L
Production Support Analyst
LTM
Mississauga, ON
- $75,000 to $90,000 CAD / year
- Full-time
Role – Sr. Technical Analyst – Production Support
Added 25 mins ago
SC
National Sales Coordinator
Spicers Canada
Vaughan, ON
- Full-time
Support for National Sales Coordinators during holidays and peak times with high activity;
Added 25 mins ago
Customer Experience Associate - Yonge & Hillcrest, Toronto, ON (18.75 hours/week)
Scotiabank
Toronto, ON · North York, ON
Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
Added 25 mins ago
G
Contract Manager
Genetec
Remote, Canada
- Full-time
- Remote
…recorded across our business systems. Working closely with Sales, Legal, Finance, Pricing, Product, and the technical owners of our business systems, the Contract Manager will mature…
Added 25 mins ago
SS
Trainee, Inside Sales
Samuel, Son & Co.
Hamilton, ON
- Full-time
Train with our sales team and attend all job-related training sessions.
Added 40 mins ago
W
General Labourer
Wajax
Fort McMurray, AB
- Full-time
Inventory Support: Assist the parts and sales teams with verifying equipment serial numbers.
Added 40 mins ago
S
Director, Product Development
StarTech.com
Canada
- Full-time
…- partnering cross-functionally with Product, Supply Chain, Sales, Marketing, and Quality Assurance to deliver high-impact outcomes. The role requires strong operational leadership,…
Added 40 mins ago
CR
Materials Coordinator
Cando Rail & Terminals
Winnipeg, MB
- Full-time
The Material Coordinator will be responsible for selecting and purchasing products to support our railcar and locomotive repair and overhaul material requirements. If you enjoy problem…
Added 40 mins ago
CC
Retail Shift Leader
Canna Cabana
Chestermere, AB
- Part-time
Be the sales and customer service leader/role model in the absence of SM/ASM
Added 40 mins ago
Service Advisor (Kentwood Ford)
Go Auto
Edmonton, AB
Support to succeed: Work alongside experienced technicians and a team invested in your development.
Added 40 mins ago
Senior Project Manager - Wastewater Treatment Services
CDM Smith
Burnaby, BC
· Business Development and Sales Collaboration: Partner with sales and technical leaders to identify and shape opportunities, assess delivery risks, and develop credible scopes, staffing…
Added 40 mins ago
GD
Administration/Shipping Clerk
Gillfor Distribution
London, ON
- $48,000 to $50,000 CAD / year
- Full-time
The primary function of the Administration/Shipping Clerk is to support the Divisions daily administration/shipping functions. The ideal candidate is an effective communicator who can work…
Added 55 mins ago
SS
Regional Sales Manager
Summit Search Group
Victoria, BC · Greater Victoria Metropolitan Area
- Full-time
We are looking for a confident, engaging sales professional who combines technical credibility with strong relationship-building and presentation skills. You should be equally comfortable…
Added 55 mins ago
FM
Quality Engineer
Fresenius Medical Care
Richmond Hill, ON
- Full-time
Assess whether an NC or complaint triggers Health Canada mandatory problem reporting or a recall and support post market vigilance or product safety in filing.
Added 55 mins ago
LC
Senior Strategic Sourcing Specialist- Packaging- (Rigid Plastic)
Lactalis Canada
Toronto, ON · Etobicoke, ON
- Full-time
Participate as an active cross-functional team member, along with Supply Chain, Operations, Finance, Quality, Technical Packaging, Sales and Marketing and other key functional areas of the…
Added 55 mins ago
CN
Sample Analyst
Caldic North America
Mississauga, ON
- $45,000 to $75,000 CAD / year
- Full-time
…and generate reports. The individual will work closely with Sales across all regions and Production…
Added 55 mins ago
BT
SAP Compensation Management Lead
BULL TECHNICAL SERVICES LIMITED
Toronto, ON
- Full-time
Configure sales compensation and incentive plans.

RahrBSG

Customer Service Representative

Guelph, ON, Canada

Competitive pay starting at $23/hr and up · Full-time

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Job details

Pay: Competitive pay starting at $23/hr and up
Job type: Full-time
Apply by: May 2, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

RahrBSG is looking for an Account Representative in Guelph, ON or Delta, BC. The Customer Service Representative serves as the primary interface between the company and our customers in a professional team environment. Key responsibilities include providing customer support and account management, addressing inquiries, researching concerns, escalating either as needed, managing complex order fulfillment processes, and maintaining expert knowledge about company products or services to ensure customer support standards are continuously met. The Customer Service Representative is dedicated to fostering strong customer relationships, ensuring customer satisfaction, and driving business growth through exceptional service and strategic account management.

BENEFITS & PERKS:

Competitive pay starting at $23/hr and up
Extended benefits
Continuous learning opportunities to help you develop your skills and grow your career
Generous paid time off so that you won't miss those important life moments
Separate paid sick time off policy
12! Annual paid company holiday
Generous RRSP Contribution

ROLES AND RESPONSIBILITIES:

Customer Relationship Management

Serve as the primary point of contact for assigned customer accounts, building and maintaining strong, long-term relationships.
Proactively review customer accounts to identify and address their evolving needs, ensuring tailored solutions are provided.
Act as a positive and professional company advocate in all interactions with internal and external stakeholders.

Issue Resolution & Support

Handle daily customer service inquiries and concerns, conducting thorough research to resolve issues efficiently.
Process customer account adjustments and troubleshoot solutions, escalating complex matters to appropriate departments when necessary.
Ensure timely and satisfactory resolution of all customer issues, including creating and managing service tickets.
Provide reliable follow-through on all customer requests and commitments.

Order and Logistics Management

Process and manage complex customer orders, ensuring accuracy, productivity, and efficiency.
Conduct research to verify freight rates and coordinate deliveries with carriers utilizing our transportation management system.
Monitor order status and provide customers with timely updates.

Cross-Functional Collaboration

Work cross-functionally with various departments (e.g., Sales, Distribution Centers, Logistics, Supply Chain) to coordinate order fulfillment, resolve issues, and enhance the overall customer experience.
Communicate daily with relevant internal teams to ensure all groups are informed and aligned.

Data Management and Compliance

Maintain and update customer-related information systems to ensure accurate records and efficient data retrieval for inquiries.
Operate within company standard operating procedures (SOPs) and meet performance targets/KPIs for customer satisfaction and service delivery.

Continuous Improvement and Development

Engage in regular training and self-development to continuously improve professional skills, product, company, and industry knowledge.
Provide support across various territories as needed, adapting to operational requirements.
Perform additional duties as requested to support, assist, and enhance the company’s goals and objectives.

MINIMUM EDUCATION & WORK REQUIREMENTS:

A two-year certificate from college or technical school; or six months’ related experience and/or training; or equivalent combination of education and experience.
Strong computer knowledge/proficiency in Microsoft Office, and advanced Excel skills are preferred.
Experience with Microsoft Dynamics and Salesforce is a plus.
Knowledge of and experience with homebrewing/home fermentation and/or the beer industry is preferred.

KNOWLEDGE, SKILLS, AND ABILITIES:

Customer Service Expertise: Comprehensive understanding of customer service best practices, including complaint handling, information provision, and ensuring customer satisfaction.
Product & Company Knowledge: Knowledge of company products and services, with the ability to learn quickly and translate knowledge into tailored solutions.
Communication & Interpersonal Skills: Exceptional verbal and written communication, negotiation, and interpersonal skills to effectively interact with diverse internal and external customers.
Problem-Solving & Decision Making: Proven ability to identify, analyze, and resolve issues efficiently, make quick and informed decisions, and manage difficult or emotional customer situations with empathy.
Attention to Detail: Meticulous attention to detail to ensure accurate information, correct record-keeping, and precise order processing.
Adaptability & Flexibility: Ability to quickly learn new processes, follow documented workflows and procedures, address a wide range of issues, and adjust to different customer personalities, needs, and situations.
Time Management & Organization: Strong time management skills, with the ability to manage competing priorities under pressure and meet deadlines.
Self-Motivation & Proactiveness: Self-motivated and driven, proactively seeking responsibilities, taking initiative, and open to continuous feedback for professional growth.
Team-oriented, focused on promoting a positive workplace.
Committed company advocate with the proven ability to maintain a positive, professional attitude with internal and external customers.

Rahr is a family-owned global leader and trusted partner to the craft beverage industry, proudly supporting breweries, wineries, distilleries, cideries, and storefronts with premium supplies and ingredients since 1847. With over 175 years of expertise, Rahr combines tradition with innovation to meet the evolving needs of our customers and the craft beverage community.

Headquartered in Shakopee, MN, Rahr Corporation is a fifth-generation family business. We are committed to providing the highest quality products and services to our customers, ensuring they can create beverages that inspire and delight. Our offerings include an extensive range of barley malts, hops, adjuncts, and other brewing essentials, designed to support beverage makers of all sizes and styles.

At Rahr, we value quality, innovation, and collaboration. We’re passionate about crafting excellence and fostering the growth of the craft beverage industry while upholding our family-owned values and commitment to sustainability. Join us and become part of a legacy dedicated to supporting the artistry and success of beverage makers worldwide.

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More about this job

Responsibilities

Manage customer accounts and relationships, respond to inquiries, research and resolve issues, and ensure timely follow-through on customer requests. Process complex orders, coordinate freight and deliveries, collaborate with internal teams, and maintain accurate records while meeting service standards and performance targets.

Requirements

Requires a two-year college or technical-school certificate, six months of related experience or training, or an equivalent combination. Strong computer skills are required; advanced Excel is preferred, while Microsoft Dynamics, Salesforce, and knowledge of homebrewing, home fermentation, or the beer industry are preferred.

Skills

Customer Service
Account Management
Issue Resolution
Complaint Handling
Order Processing
Logistics Coordination
Freight Rate Research
Microsoft Office
Advanced Excel
Microsoft Dynamics
Salesforce
Written and Verbal Communication
Problem-Solving
Attention to Detail
Time Management

Benefits

Extended Benefits
Paid Time Off
Paid Sick Time
Paid Company Holidays
RRSP Contribution

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Account Management
Customer Satisfaction
Issue Resolution
Complaint Handling
Service Tickets
Order Fulfillment
Order Processing
Logistics
Freight Rates
Carrier Coordination
Microsoft Office
Microsoft Excel
Microsoft Dynamics
Salesforce
Standard Operating Procedures
Key Performance Indicators
Cross-Functional Collaboration
Data Management
Record-Keeping
Homebrewing
Home Fermentation
Beer Industry
Craft Beverage Industry

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