- Pay Rate: $88.56 to $99.63/hour, depending on experience
- Contract: Start Date 2026-11-16 End Date 2027-08-31 (9 Months)
- Location: Calgary, Alberta
Raise is currently hiring a
Hyper Automation Lead on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader. Our Client, is a major Canadian airline
Note: The primary pay rate is based on T4 classification; however, we will also consider applications from candidates interested in an INC classification, where applicable.
Description
The Hyper Automation Lead is accountable for leading the end-to-end delivery and support of low-code automation solutions across the airline. This role works closely with business and technology partners to identify high-impact automation opportunities, translate business needs into scalable solutions, and guide a team of Automation Specialists through design, build, deployment, and ongoing support. As a hands-on delivery leader, you will establish consistent team practices, remove delivery barriers, provide technical and functional mentorship, and ensure that all low-code automation solutions are secure, maintainable, supportable, and aligned with ’s approved architecture, platform, and governance frameworks.
Responsibilities
- Lead the delivery of low-code automation solutions from opportunity assessment through design, build, testing, deployment and operational handoff.
- Translate business needs, process challenges and desired outcomes into clear delivery scope, requirements and solution approaches.
- Plan and coordinate team work, assign responsibilities, manage competing priorities and ensure delivery commitments are understood and achieved.
- Identify delivery risks, dependencies and blockers early, and work across teams to establish practical paths forward.
- Provide clear status, decisions, risks and recommendations to business partners and Delivery Enablement leadership.
- Ensure solutions are delivered with appropriate documentation, training, release planning and support readiness. Guide Solution Design and Development
- Provide functional and technical guidance to Automation Specialists throughout solution design and development.
- Work with Solution Architects, platform teams and business stakeholders to select fit-for-purpose automation approaches based on requirements, complexity, risk and maintainability.
- Review solution designs, workflows, integrations and team deliverables for quality, consistency and alignment with approved standards.
- Promote reusable components, common patterns and consistent use of approved low-code automation tools.
- Ensure solutions include appropriate error handling, logging, testing, security controls and operational support considerations.
- Contribute directly to analysis, design, troubleshooting or development when additional expertise is required. Manage Intake, Prioritization and Stakeholder Relationships
- Assess automation requests with business partners to clarify the problem, expected value, process readiness and delivery requirements.
- Provide estimates and recommendations based on effort, complexity, risk, dependencies and expected business outcomes.
- Maintain a prioritized delivery backlog and balance new development, production support, technical improvement and team capacity.
- Build trusted relationships with business and technology stakeholders and communicate technical choices in clear, practical language.
- Challenge requests constructively when process simplification, an existing capability or another solution approach would produce a better outcome.
- Monitor delivery progress and realized outcomes to inform future priorities and improvement opportunities. Ensure Solution Quality, Governance and Operational Readiness
- Ensure automation solutions follow approved architecture, development, testing, security, privacy, data, change-management and release requirements.
- Maintain team standards, development practices, templates, documentation and quality-review processes.
- Identify risks in solution design or implementation and ensure appropriate mitigation, review or escalation occurs before release.
- Ensure access, credentials, environments, connectors, data use and production changes are managed through approved controls.
- Confirm runbooks, ownership, monitoring, support procedures and recovery approaches are in place before solutions move into production.
- Maintain delivery and operational evidence required for traceability, governance and audit support. Lead Production Support and Continuous Improvement
- Oversee support for production automation solutions and ensure incidents, defects and service requests are triaged and resolved effectively.
- Lead investigation of complex issues, coordinate required technical expertise and ensure business impacts are understood and communicated.
- Use incident, support, usage and performance data to identify recurring issues and opportunities to improve reliability and supportability.
- Coordinate corrective actions, upgrades, platform changes and lifecycle activities for supported automation solutions.
- Improve team delivery practices, tooling and automation patterns based on lessons learned and emerging platform capabilities.
- Promote knowledge sharing and maintain current operational and technical documentation. Lead and Develop the Automation Team
- Provide day-to-day leadership, direction and technical guidance to Automation Specialists.
- Set clear priorities, delegate work effectively and create shared accountability for delivery quality and outcomes.
- Coach and mentor team members, provide constructive feedback and support development of technical, analytical and stakeholder-management skills.
- Facilitate team problem-solving and create an environment where team members contribute ideas and challenge assumptions constructively.
- Build team capability through standards, peer review, knowledge sharing, training and exposure to increasingly complex work.
- Work collaboratively across Delivery Enablement and partner teams while adapting team plans as priorities and business needs change.
Qualifications
- 5+ years of progressive experience designing, developing, testing, deploying, and supporting low-code automation, workflow, robotic process automation (RPA), or enterprise business solutions.
- 2+ years of team leadership, technical lead, or supervisory experience providing day-to-day direction, coaching, task allocation, and mentorship to developers or specialists.
- Proven track record of managing end-to-end delivery cycles, handling competing priorities, and leading production support/incident resolution in a complex enterprise environment.
- Preferred Qualifications (Nice-to-Haves)
- Prior experience in the aviation or travel industry understanding operational workflows, airport systems, or passenger service environments.
- Experience with Snowflake or modern cloud data platforms, data warehousing concepts, and advanced data integrations.
- Education and Certifications
- Bachelor’s Degree or College Diploma in Computer Science, Software Engineering, Information Technology, Business Information Systems, or a related discipline (or equivalent practical experience)
- Certifications (Assets / Preferred)
- Low-Code / Automation Platform Certifications:
- Microsoft Certified: Power Platform Solution Architect / Functional Consultant / Developer (e.g., PL-600, PL-400, PL-200) or equivalent low-code/RPA platform certifications (e.g., UiPath, Automation Anywhere, Appian).
- Delivery & Governance Frameworks:
- Agile / Scrum Certifications (e.g., Certified ScrumMaster / CSM, SAFe, or Agile Practitioner).
- ITIL v3/v4 Foundation (for Incident/Change Management best practices).
Additional Requirement
- Our client asks that candidates provide 2 Endorsements/References at the time of application: ( this could be a colleague/manager that worked with you on Recent Projects that relate to this role Ask them to provide a Quick Endorsement - testimonial in point form of your accomplishment / value added) to highlight your skills for this role
Looking for meaningful work? We can help!
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or any other Raise job posting (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com.
#WES
