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Raise

IT - Application Support Analyst - Senior

Toronto, ON, Canada

Pay: Pay Rate: $68.91/hr - $79.65/hr
Job type: Full-time
Apply by: Oct 28, 2026
Posting language: English
Posted: Sep 28, 2026

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Original job description

Location: Toronto, ON - Hybrid once per week (Wednesdays), every third Friday of the month
Pay Rate: $68.91/hr - $79.65/hr
Contract Length: 6 Months

We at Raise are hiring a IT - Application Support Analyst - Senior for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand. We’re hiring right now; if you’re interested, apply below for your chance to join a great place to work

Responsibilities

As a member of CIBC’s Application Reliability Engineering Platform team, the Consultant, Site Reliability Engineering will play a key role in CIBC Digital and Client Experience Technology to support the Banking Centre Line of Business ensuring the seamless operation and ongoing improvement of application platforms across the organization. You will work closely with cross-functional teams providing technical expertise to resolve application and infrastructure technology issues on medium to highly complex projects in compliance with service standards, policies, and procedures.
At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How You'll Succeed

Technical Expertise- Manage and optimize automated application deployments across multiple environments, ensuring consistency and reliability. Monitor system health, performance metrics, and alerts to proactively identify and resolve issues before client impact. Participate in, and as required, lead incident response and post-mortem analysis to identify root causes and implement preventive measures.
Partnership - Continuously evaluate and improve systems, processes, and tools to enhance reliability, scalability, and efficiency. Define and maintain observability strategies to ensure visibility into application behaviors and performance. Participate in the on-call rotation for application support, responding to incidents and resolving technical issues. Balance feature development speed and system reliability by adhering to well-defined service level objectives (SLOs). Support AIOps initiatives to reduce manual intervention and improve operational intelligence through automation.
Continuous Improvement- Contribute to the development and execution of observability and telemetry strategies. Provide input to best practices, standards, and documentation for site reliability engineering (SRE) methodologies and technologies. Participate in defining standard reliability and resilience requirements for infrastructure and application components. Act as a point of escalation for production application issues, providing advanced troubleshooting and resolution.

Who You Are

You can demonstrate 5-10 years of experience. In site reliability engineering, application support, or DevOps roles, with a strong focus on application lifecycle automation and operational excellence. Demonstrated expertise in automating application deployments, incident response workflows, and operational tasks using scripting and orchestration techniques. Solid understanding of AIOps principles and hands-on experience applying automation and machine learning to improve observability, anomaly detection, and incident resolution. Proficiency in scripting and programming languages (e.g., Python, PowerShell, Bash, JavaScript) for building automation related to application monitoring, deployment, and recovery. Familiarity with application security best practices, including authentication, authorization, secrets management, and secure coding principles. Experience working with continuous integration and continuous delivery (CI/CD) pipelines and version control systems (e.g., GitHub), with a focus on application delivery and release automation. Working knowledge of observability strategies, including telemetry, logging, tracing, and alerting, to maintain application health and performance. Understanding of networking fundamentals as they relate to application performance and reliability. Experience with pipeline-integrated security scanning and compliance tools to support secure application delivery.
You put our clients first. You engage with the purpose of finding the right solutions. You go the extra mile, because it's the right thing to do.
You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
You’re a certified professional. Bachelor’s degree or equivalent in Computer Science or Technical discipline.
Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

Must-Have Technical Skills

Strong knowledge of Unix/Linux
WebLogic / JBoss
OpenShift
DevOps methodologies
Jenkins / DevSecOps
Azure experience
Monitoring tools: Splunk and Dynatrace
Ticketing/incident management: ServiceNow and Jira

Nice-to-Have

Python/ PowerShell/JavaScript
Banking or CIBC experience is not a deal breaker.
A Computer Science degree is not mandatory. Candidates with a degree/diploma in a technical discipline, equivalent relevant experience, and/or relevant certifications can be considered.

Soft Skills

Strong analytical and problem-solving abilities.
Excellent verbal and written communication skills.
Demonstrated leadership skills with the ability to influence and collaborate across teams

Looking for meaningful work? We can help!

Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.

We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.

We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation: https://raise.jobs/accommodations/

In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com

#FIN24

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More about this job

Responsibilities

Manage and improve application deployments, monitoring, observability, and reliability across environments, while proactively resolving production issues and participating in incident response and post-mortems. Collaborate with cross-functional teams to strengthen automation, security, resilience, and operational practices, including supporting on-call coverage and AIOps initiatives.

Requirements

Candidates should have 5–10 years of experience in site reliability engineering, application support, or DevOps, with expertise in deployment automation, incident response, scripting, observability, CI/CD, and application security. Technical requirements include Unix/Linux, WebLogic or JBoss, OpenShift, Jenkins/DevSecOps, Azure, Splunk, Dynatrace, ServiceNow, and Jira; a technical degree, diploma, equivalent experience, or relevant certifications may be considered.

Skills

Unix/Linux
WebLogic
JBoss
OpenShift
DevOps
Jenkins
DevSecOps
Azure
Splunk
Dynatrace
ServiceNow
Jira
Application Support
Site Reliability Engineering
CI/CD
Incident Management

Visa sponsorship

Not detected in the job text

Keywords

Site Reliability Engineering
Application Support
DevOps
Application Reliability
Incident Response
Post-Mortem Analysis
AIOps
Observability
Telemetry
Logging
Tracing
Alerting
Service Level Objectives
CI/CD
GitHub
Unix/Linux
WebLogic
JBoss
OpenShift
Jenkins
DevSecOps
Azure
Splunk
Dynatrace
ServiceNow
Jira
Python
PowerShell
JavaScript

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