IT - Application Support Analyst - Senior

• Location: Toronto, ON - Hybrid (once per week (Wednesdays), with an additional onsite requirement every third Friday of the month)
• Pay Rate: $68.91/hr - $79.65/hr
• Contract Length: 6 Months with possibility for extension
  
  

We at Raise are hiring an IT - Application Support Analyst - Senior for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand. We’re hiring right now; if you’re interested, apply below for your chance to join a great place to work

Responsibilities

• Technical Expertise- Manage and optimize automated application deployments across multiple environments, ensuring consistency and reliability. Monitor system health, performance metrics, and alerts to proactively identify and resolve issues before client impact. Participate in, and as required, lead incident response and post-mortem analysis to identify root causes and implement preventive measures.
• Partnership - Continuously evaluate and improve systems, processes, and tools to enhance reliability, scalability, and efficiency. Define and maintain observability strategies to ensure visibility into application behaviors and performance. Participate in the on-call rotation for application support, responding to incidents and resolving technical issues. Balance feature development speed and system reliability by adhering to well-defined service level objectives (SLOs). Support AIOps initiatives to reduce manual intervention and improve operational intelligence through automation.
• Continuous Improvement- Contribute to the development and execution of observability and telemetry strategies. Provide input to best practices, standards, and documentation for site reliability engineering (SRE) methodologies and technologies. Participate in defining standard reliability and resilience requirements for infrastructure and application components. Act as a point of escalation for production application issues, providing advanced troubleshooting and resolution.
  
  

Must Have Requirement

• 5-10 years of experience in SRE, DevOps, or Application Support environments.
• Strong Linux/Unix administration and troubleshooting skills.
• Hands-on experience with Azure, OpenShift (OCP), and containerized environments.
• Strong application support, incident management, and problem-solving experience.
• Experience building and supporting CI/CD pipelines using Jenkins and/or GitHub Actions.
• Proficiency in scripting using Python, Bash, PowerShell, or similar.
• Experience with monitoring, observability, and automation tools.
• Knowledge of file transfer protocols, networking fundamentals, and application security best practices.
• Bachelor’s degree or equivalent in Computer Science or Technical discipline or equivalent
  
  

Nice To Have

• Banking industry experience.
• JavaScript or other scripting/automation experience.
  
  

SRE/DevOps Skillset

Core skill sets for SRE and DevOps

SRE and DevOps overlap heavily, but they emphasize slightly different outcomes:

• DevOps focuses on speeding up and improving software delivery through collaboration, automation, and operational excellence.
• SRE focuses on keeping services reliable, scalable, and measurable using engineering practices applied to operations.
  
  

CI/CD and release engineering

• Build and deployment pipelines
• Tools such as:
• • Jenkins
  • GitHub Actions
  • Azure DevOps
  • Version control with Git
  • Release strategies like blue-green, canary, and rolling deployments
    

Pipeline Engineering

• Building robust CI/CD pipelines
• Artifact management
• Deployment approvals and automated quality gates
• Strong knowledge and experience - Cloud Technology/Azure
• Strong knowledge and experience - Containers: Caas, Openshift
  
  

Looking for meaningful work? We can help!

Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.

We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.

We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation: https://raise.jobs/accommodations/

In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com

#FIN24