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Added 5 days ago
Environmental, Regulatory & Aboriginal Senior Lawyer or Junior Partner
ZSA Canada
Vancouver, BC
Full-time
Our client, a leading national firm, is seeking a senior associate or junior partner to join its top-ranked resource sector team. This is a standout opportunity to work alongside a widely…
Added 6 hours ago
Associate Technical Consultant, Environmental Scientist
Worley
Edmonton, AB · Calgary, AB
Full-time
Supporting Project Managers with project planning, budgeting, scheduling, subcontractor coordination, resource management, and client communication.
Added 6 hours ago
Administration
Health Match BC
Vancouver, BC
Full-time
In collaboration with the CW/PHSA Medical Affairs, BCWH CMO, BCWH Senior Medical Directors and other hospital leaders, contribute to the development and implementation of an effective BCWH…
Added 1 day ago
Director, Pharmacy Experience and Transformation
Shoppers Drug Mart
Toronto, ON
Full-time
Reporting directly to the Senior Director, Enterprise Pharmacy Operations and Clinical Excellence, you will lead strategic projects that will help shape the future of pharmacy practice at…
Added 6 days ago
Lead Infrastructure Architect
Financial Services Regulatory Authority (FSRA)
Toronto, ON · FSRA Head Office
Full-time
Collaborates with cross-functional teams, stakeholders (including senior management and external vendors), to define requirements, provide expert advice, and ensure effective project…
Added 5 days ago
Bilingual HR Business Partner (12-Month Contract)
Loblaw Companies Limited
Montreal, QC
Full-time
Reporting to the Senior Director, Human Resources, this is a field-based HR Business Partner role for one of our Quebec franchise banners where you will serve as a trusted advisor and coach…
Added 4 days ago
Academic Services Coordinator
University of Waterloo
Waterloo, ON · Carl A. Pollock Hall
Full-time
…internal and external events etc.), special projects, data management, and general administrative duties. The position acts as a liaison with units in the Faculty of Engineering and central…
Added 4 days ago
Senior Manager, Research Equity
University of Waterloo
Waterloo, ON
Full-time
The Senior Manager, Research Equity is responsible for identifying, developing, and implementing strategies to meet the equity, diversity and inclusivity (EDI) goals of the Vice President,…
Added 4 days ago
Associate Director, Head of Vivarium Operations
AstraZeneca
Hamilton, ON · Canada – Hamilton – Longwood Road South
Full-time
Internal: Team members, colleagues, and senior management; AZ project teams; Members of other business functions.
Added 2 days ago
Associate Executive Secretary
The Alberta Teachers' Association
Edmonton, AB
Full-time
Under the general direction of the Executive Secretary (who serves as the Association’s chief executive officer), the Associate Executive Secretary assists in providing strategic and…
Added 6 days ago
Associate Director, Actuarial Solutions
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
$103,000 to $153,000 CAD / year
Full-time
The Associate Director is a senior resource for pension calculations, pension data, system functionality, testing, defect management, and modernization of calculation capabilities. The role…
Added 2 days ago
IT Operations Analyst
Accenture
Toronto, ON
Full-time
We are looking for an enthusiastic and customer-focused Junior Technology Support Associate to join our Local Technology Support team. This role is ideal for someone starting their career…
Added 1 day ago
Senior Project Manager
H&R Block Canada
Calgary, AB
Full-time
The Senior Project Manager reports to the Director of Delivery Services and is responsible for delivering business initiatives to enhance H&R Block’s financial service offering to clients.
Added 1 day ago
Associate Project Director, for COWI in North America
COWI
Toronto, ON
Full-time
COWI is looking for an Associate Project Director of Tunnels and Underground Infrastructure to join our global team of experts that deliver specialized infrastructure projects and…
Added 1 day ago
Manager, Acquisition Operations
Loblaw Companies Limited
Toronto, ON
Full-time
…pharmacy acquisitions at Shoppers Drug Mart. Reporting to the Senior Director, Acquisitions & Business Development this role is responsible for the hands-on management of operational…
Added 2 days ago
Executive Assistant to Chief Communications Officer and AVP (Communications & Public Affairs)
Carleton University
Ottawa, ON
Other
…and operational services for Chief Communications Officer and Associate Vice-President, DUC and the broader management team within…
Added 2 days ago
Associate Director Administration
McGill University
Brown Student Serv.
Full-time
Reporting to the Senior Director of Student Services, the Associate Director, Administration is responsible for strategic resource planning and reporting across the Student Services…
Added 1 day ago
Associate Vice President, Major and Transformational Giving
The Princess Margaret Cancer Foundation
Toronto, ON
$160,000 to $220,000 CAD / year
Full-time
…and working closely with the Chief Development Officer, the Associate Vice President, Major & Transformational Gifts (the AVP) will set the pace for the team and provide leadership to a…
Added 2 days ago
Associate, Options Clearing
Wealthsimple Technologies
Remote, Canada
$54,400 to $68,000 CAD / year
Full-time · Remote
Reporting to the Senior Manager, Options Clearing, you'll own the daily execution of reconciliations, settlements, and expirations across our options book. This work protects client assets…
Added 1 day ago
Senior AI Engineer
Raise
Calgary, AB
Full-time
The Senior AI Engineer in this role will design, test, and optimize AI-driven quality monitoring solutions for the Contact Centre. The resource will develop custom prompts and evaluation…
Added 1 day ago
Associate Manager, Customer Service - Repair
Olympus Corporation
Richmond Hill, ON
Full-time
Works closely with OCI senior management and OCA leadership to drive united change for solutions for the Canadian customer base.
Added 1 day ago
Technology Program Management Senior Associate
Equinix
Toronto, ON
$50 to $55 CAD / hour
Contract
…join our Digital and Innovation Organization’s (DIO) Program Management Office team and manage strategic transformational projects. This role focuses on coordinating Agile projects,…
Added 1 day ago
Project Manager
McCann
Toronto, ON
Full-time
Schedule development, management, monitoring and oversight o Resource management and forecasting.
Added 23 days ago
Oliver Wyman - Performance Transformation (PTX) – Senior Consultant or Associate
Oliver Wyman
Toronto, ON
Full-time
As a Senior Consultant or Associate, you will work alongside colleagues and clients across the Americas, although there is global reach, to solve complex business problems and drive…
Added 2 days ago
Associate Manager, Customer Service - Repair
Olympus Corporation of the Americas
Richmond Hill, ON
Works closely with OCI senior management and OCA leadership to drive united change for solutions for the Canadian customer base.

Raise

Senior AI Engineer

Calgary, AB, Canada

Pay: Pay Rate: $88.56/hour, depending on experience
Job type: Full-time
Apply by: Oct 18, 2026
Experience: Raise is an established hiring firm with over 65 years of experience.
Posting language: English
Posted: Sep 18, 2026

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Original job description

Pay Rate: $88.56/hour, depending on experience
Contract Length: 4 Months
Location: Calgary, Alberta

Raise is currently hiring a Senior AI Engineer on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader. Our Client, is a major Canadian airline.

Note: The primary pay rate is based on T4 classification; however, we will also consider applications from candidates interested in an INC classification, where applicable.

Description

The Senior AI Engineer in this role will design, test, and optimize AI-driven quality monitoring solutions for the Contact Centre. The resource will develop custom prompts and evaluation frameworks that assess customer interactions against business-defined quality standards. Working with Genesys transcript data, Snowflake, and Power BI, the resource will partner closely with business and technology stakeholders to refine AI assessments, benchmark model performance, optimize accuracy and cost, and deliver actionable

insights to Contact Centre Quality Managers. Design and implement an AI-powered quality monitoring capability that provides scalable, consistent, and data-driven assessments of

Contact Centre interactions. The solution will increase evaluation coverage, reduce manual quality review, identify coaching opportunities sooner, and provide Quality Managers with actionable insights into agent and operational performance.

Responsibilities

Design, test, and optimize custom prompts that assess Contact Centre interactions against defined quality standards
Translate business requirements and quality scorecards into structured AI evaluation criteria
Develop business-approved test datasets, benchmarks, and validation methods to measure prompt accuracy, consistency, and reliability
Compare prompting approaches and AI models to identify the optimal balance of quality, scalability, latency, and cost
Validate AI-generated assessments against human Quality Manager evaluations and refine the solution based on results
Support testing across representative call types, interaction lengths, brands, and languages
Integrate AI-generated outputs with Snowflake-based data and analytics workflows
Partner with Data Visualization SMEs to visualize outputs in Power BI or another format that is easily consumed by Contact Centre Quality Managers
Document prompt designs, evaluation results, technical decisions, governance requirements, and recommended practices
Establish a repeatable approach for prompt monitoring, version control, regression testing, and continuous improvement

Qualifications

Proven experience designing and deploying fully custom prompt engineering solutions using Large Language Models
Experience developing AI evaluation frameworks, benchmarking methodologies, test datasets, and validation processes
Demonstrated ability to compare and optimize multiple AI models for accuracy, consistency, scalability, latency, and cost
Experience working with unstructured conversational data, including call transcripts, chat interactions, or customer conversations
Ability to translate business quality standards and scorecards into measurable AI assessment criteria
Experience conducting human-in-the-loop validation and calibration exercises
Strong understanding of prompt optimization, model evaluation, regression testing, responsible AI, and enterprise AI governance
Hands-on experience with multiple commercial or open-source foundation models and associated AI platforms
Strong Python, SQL, and data analysis skills
Experience working with Snowflake or a comparable enterprise data platform
Experience integrating AI outputs into reporting, analytics, or operational workflows
Ability to optimize AI solutions for operating cost while maintaining required quality and performance
Strong stakeholder engagement skills and the ability to work iteratively with technical and non-technical teams
Nice to Haves
Experience in Contact Centre, Customer Experience, Quality Assurance, or Speech Analytics environments
Experience developing agent scoring, quality monitoring, sentiment analysis, or conversation intelligence solutions
Experience with Power BI or comparable enterprise visualization tools
Experience evaluating solutions across different languages, particularly English and French
Familiarity with LLM-as-a-Judge, automated evaluation, prompt observability, and AI monitoring tools
Experience with Retrieval-Augmented Generation architectures
Experience designing confidence scoring, explainability, and exception-handling approaches for AI-generated assessments
Airline, travel, hospitality, or customer service industry experience
Soft Skills
Strong consultative approach with the ability to understand business goals and translate them into practical AI solutions
Excellent analytical, problem-solving, and critical-thinking skills
Comfortable working iteratively in an environment where requirements evolve through testing and stakeholder feedback
Able to challenge assumptions and use evidence to recommend the best-performing approach
Strong written and verbal communication skills
Able to explain complex AI concepts and evaluation results to non-technical audiences
Collaborative and effective across business, data, architecture, engineering, and analytics teams
Results-oriented with a focus on measurable quality, operational, and business outcomes
Detail-oriented, curious, and committed to continuous experimentation and improvement
Education and Certifications
Bachelor’s in Computer Science or related field nice to have
Recommended Certifications Cloud Data Platforms: Snowflake SnowPro Core Certification., AI & Machine Learning: AWS Certified Machine Learning, Google Cloud Professional Machine Learning Engineer, or Microsoft Certified: Azure AI Engineer Associate.

Additional Information

The resource will work directly with Contact Centre business stakeholders to understand quality monitoring objectives, review existing evaluation criteria, and refine the solution through iterative testing.
Access will be provided to approved transcript data from actual customer interactions. The resource must follow privacy, security, data governance, and responsible AI requirements when
handling transcript data and evaluating or changing AI models.
Model changes involving transcript processing are treated as governance events requiring appropriate privacy consideration.

Additional Requirement

Our client asks that candidates provide 2 Endorsements/References at the time of application: ( this could be a colleague/manager that worked with you on Recent Projects that relate to this role Ask them to provide a Quick Endorsement - testimonial in point form of your accomplishment / value added) to highlight your skills for this role

Looking for meaningful work? We can help!

Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.

We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.

We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation: https://raise.jobs/accommodations/

In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or any other Raise job posting (or have any other questions), please contact us at +1 800-567-9675 or [email protected].

#WES

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More about this job

Responsibilities

The Senior AI Engineer will design, test, and optimize AI-driven quality monitoring solutions for the Contact Centre using Genesys transcript data. They will develop custom prompts and evaluation frameworks to assess customer interactions against business standards and deliver actionable insights.

Requirements

Candidates must have proven experience in custom prompt engineering with Large Language Models and developing AI evaluation frameworks. Strong proficiency in Python, SQL, and enterprise data platforms like Snowflake is required, along with the ability to translate business requirements into measurable AI criteria.

Skills

Prompt Engineering
Large Language Models
Python
SQL
Snowflake
Power BI
Data Analysis
AI Evaluation Frameworks
Machine Learning
Quality Assurance
Speech Analytics
Data Governance
Regression Testing
Stakeholder Engagement
Model Optimization
Conversational AI

Visa sponsorship

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Keywords

Senior AI Engineer
Prompt Engineering
Large Language Models
Genesys
Snowflake
Power BI
Python
SQL
Contact Centre
Quality Monitoring
Machine Learning
Data Analysis
Regression Testing
AI Governance
Speech Analytics
Sentiment Analysis
Retrieval-Augmented Generation
LLM-as-a-Judge
SnowPro Core Certification
Azure AI Engineer Associate
Human-in-the-loop
Data Visualization
Prompt Observability
Model Latency
Cost Optimization
Customer Experience
Business Intelligence
Technical Documentation
Stakeholder Management

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