- Pay Rate: $84.70/hour, depending on experience
- Contract Length: 1 year
- Location: Calgary, Alberta
Raise is currently hiring a
Senior Business Process Design & Project Manager on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader. Our client is responsible for the safe and reliable operation of the Alberta Interconnected Electric System.
Note: The primary pay rate is based on T4 classification; however, we will also consider applications from candidates interested in an INC classification, where applicable.
Description
The Senior Business Process Design & Project Manager leads complex process improvement and transformation initiatives from problem definition through implementation and benefits realization. The role combines deep expertise in end-to-end business process design with intermediate-to-senior project management capability. Working across business and enabling functions, the position diagnoses operational challenges, designs practical future-state processes, establishes governance and controls, and manages the people, scope, schedule, budget, risks, dependencies, and change activities required to deliver sustainable outcomes
Responsibilities
- Business Process Design & Improvement
- Lead discovery and current-state assessments using interviews, workshops, data analysis, observation, and process mapping.
- Design customer-focused, end-to-end future-state processes that clarify roles, decision rights, handoffs, controls, service levels, and performance measures.
- Apply process design methods such as Lean, value-stream mapping, root-cause analysis, service blueprinting, and continuous improvement.
- Identify opportunities to simplify, standardize, automate, digitize, or eliminate low-value activities.
- Translate business needs into process requirements, operating procedures, business rules, controls, and functional requirements.
- Facilitate cross-functional design sessions, resolve competing requirements, and build agreement on practical solutions.
- Establish process ownership, governance, documentation standards, and mechanisms for ongoing performance management.
- Define baselines, expected benefits, key performance indicators, and post-implementation review measures.
- Project Management & Delivery
- Lead medium-to-large or complex initiatives through initiation, planning, execution, implementation, and closeout.
- Develop fit-for-purpose charters, integrated plans, schedules, budgets, resource forecasts, governance routines, and status reporting.
- Manage scope, milestones, dependencies, risks, issues, decisions, changes, vendors, and quality.
- Provide clear, concise reporting and recommendations to sponsors, steering committees, and senior leaders.
- Coordinate business, technology, procurement, legal, risk, and external delivery partners as required.
- Apply appropriate delivery approaches, including predictive, agile, hybrid, and progressive elaboration.
- Plan implementation readiness, transition activities, training, communications, adoption, and operational handover.
- Track outcomes and benefits, address performance gaps, and capture lessons learned for future initiatives.
- Stakeholder & Change Leadership
- Build trusted relationships with process owners, subject-matter experts, project teams, and leaders at all levels.
- Make complex business problems understandable through clear process visuals, decision materials, and executive-level communication.
- Assess stakeholder impacts and adoption risks, and integrate change management activities into delivery plans.
- Coach team members and business partners in process thinking, structured problem solving, and disciplined project delivery.
- Constructively challenge assumptions while maintaining momentum, accountability, and stakeholder commitment.
Qualifications
- 8 or more years of progressive experience in business process design, operational improvement, transformation, or a related field.
- 4 years of experience managing cross-functional projects of moderate-to-high complexity, including responsibility for integrated planning, governance, risk, and stakeholder reporting.
- Demonstrated experience mapping and redesigning end-to-end processes and implementing measurable improvements.
- Strong workshop facilitation, requirements elicitation, problem-solving, business analysis, and executive communication capabilities.
- Experience developing business cases, options analyses, implementation roadmaps, performance measures, and benefits-realization plans.
- Proficiency with process-mapping, collaboration, project-scheduling, reporting, and presentation tools.
- Nice-to-haves
- Experience supporting technology-enabled transformation, workflow automation, enterprise systems, or operating-model change.
- Experience in a regulated, complex, or multi-stakeholder environment.
- Education and Certifications
- Post-secondary degree in business, operations, engineering, information systems, or a related discipline; an equivalent combination of education and experience may be considered.
- Nice to have certifications
- Project management certification such as PMP or equivalent.
- Lean Six Sigma, business process management, business analysis, change management, or agile certification.
Looking for meaningful work? We can help!
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or any other Raise job posting (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com.
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