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Added 13 mins ago
RF
Territory Sales Representative
Russell Food Equipment Limited
Thunder Bay, ON
- Full-time
Russell Hendrix Foodservice Equipment is looking for a Territory Sales Representative to join our Thunder Bay team. In this role, you’ll take ownership of your territory, build strong,…
Added 27 mins ago
LT
IT Service Professional
LMI Technologies
Burnaby, BC
- Full-time
IT Service team member serves as the frontline face of our global IT department, directly driving end-user enablement, rapid incident triage, and hands-on manufacturing support.
Added 27 mins ago
BT
Property Operations Lead
Better Talent
Hamilton, ON
- $65,000 to $75,000 USD / year
- Full-time
Kasu Resorts is seeking a hospitality-driven, highly organized, and proactive Property Operations Lead to help deliver an exceptional guest experience across our growing luxury short-term…
Added 27 mins ago
P
Supervisor, Global Partner Operations
Pursuit
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
The Global Partner Operations Supervisor is a hands-on people leader who supports a reservations team managing partner bookings across Pursuit’s portfolio of hotels, attractions,…
Added 27 mins ago
K
Sea Logistics Pricing Supervisor
Kuehne+Nagel
Montreal, QC
- Full-time
…competitive pricing solutions. The Pricing Supervisor will lead and develop the pricing team, manage escalations, and partner closely with the National Revenue Manager, Sales, and…
Added 27 mins ago
T
Business Systems Analysis Specialist
TD
Toronto, ON
- Full-time
We are seeking a Senior Business Systems Analyst to join our team. This role plays a key part in bridging the gap between business operations and technology by supporting the design and…
Added 27 mins ago
LC
Chief Financial Officer
Lakefield College School
Lakefield, ON
- Full-time
Serve as staff lead for Finance & Audit Committees working alongside Chairs
Added 27 mins ago
A
Supervisor, Restaurants and Banquets- Flex - Year Round
Alterra
The Blue Mountains, ON · Blue Mountain Resort LP
- Full-time
The purpose of this role is to lead frontline operations by supervising team members, ensuring exceptional guest service, and supporting the efficient delivery of restaurant and banquet…
Added 27 mins ago
A
Conference Porter Supervisor - Flex - Year Round
Alterra
The Blue Mountains, ON · Blue Mountain Resort LP
- Full-time
The purpose of this role is to lead the Porter team in delivering exceptional guest service by managing event space set-up and tear-down, maintaining standards, coordinating logistics, and…
Added 43 mins ago
Gestionnaire des opérations éoliennes - Dégélis, QC
Vestas
Dégelis, QC
As a Wind Site Operations Manager, you will be responsible for the operations of a service site, ensuring optimized performance, safety, and customer satisfaction. In this role, you will…
Added 43 mins ago
A
Bar & Restaurant Manager, ARC - Full Time
AccorHotel
Vancouver, BC
- Full-time
Lead the daily operations of ARC Restaurant and Lounge, as well as In Room Dining operations, ensuring consistent service, food, beverage, and presentation standards.
Added 56 mins ago
GD
GARAGE - Team Leader PT - Park Place Mall
Groupe Dynamite
Lethbridge, AB
- Full-time
Reporting to the Store Manager, your main focus as a Team Lead is contributing to your store success by promoting a positive shopping experience for each customer, which will build and…
Added 56 mins ago
TI
Digital Marketing & Automation Manager - Bravo Insurance Services Ltd.
The InsureBC Group
Vancouver, BC
- Full-time
…furthermodernizing our digital marketing, integrating AI into our operations, anddriving measurable online sales and lead generation growth. You will report tothe Vice President of…
Added 1 hour ago
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Team Lead, Camp Services - Travel & Accommodations
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BC · Kitimat-Stikine A, BC
- Full-time
Lead, coach, and support the Camp Travel & Accommodations team.
Added 1 hour ago
Toronto Showroom - Expression of Interest
CullenUS
Toronto, ON
Showroom Coordinator: keep the showroom running smoothly. Manage bookings, orders, stock, postage and aftercare, and support the team with day-to-day operations.
Added 1 hour ago
OC
Contract Field Instructors, Heavy Equipment Operator
Olds College
Olds, AB
- Contract
The Industry Training & Continuing Education team is seeking Heavy Equipment Operator Field Instructors to add to our roster for a growing number of contract opportunities to instruct in…
Added 1 hour ago
AI
Controller - Saskatoon Motor Products
AutoCanada Inc.
Saskatoon, SK
- $90,000 to $120,000 CAD / year
- Full-time
Lead, coach, mentor, and develop accounting team members.
Added 1 hour ago
DW
Senior Marketing Project Manager
Durabuilt Windows & Doors
AB · Edmonton, AB
- Full-time
A clear path to people leadership. You’ll start by leading through influence. As the team grows, this role grows into direct leadership.
Added 1 hour ago
GC
Senior Engineer, MaintenanceNew
Glencore Canada
Elkford, BC
- $123,000 to $145,000 CAD / year
- Full-time
EVR is proud to be part of the Glencore Group, contributing to a global portfolio of operations with a history that dates back more than 100 years in Canada.
Added 1 hour ago
MW
CAN Team Leader - Alberta
Mountain Warehouse
Calgary, AB
- $17 CAD / hour
- Part-time
We’re looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every…
Added 1 hour ago
BE
Production & Operations Coordinator
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- Full-time
At Bridge Machine, we're looking for a Production & Operations Coordinator who enjoys being at the centre of it all.
Added 1 hour ago
LS
Intern, Corporate Partnerships
Lansdowne Stadium Limited
Ottawa, ON
- Internship
The Intern, Corporate Partnerships, supports the day-to-day operations of one of OSEG’s main revenue generating functions. This individual will be relied on to provide support in all areas…
Added 1 hour ago
TN
Dispensary Sales Associate (P/T)
True North Construction Company
Kitchener, ON
- Part-time
This dynamic role supports both Nicotine vape and cannabis retail operations, while also fulfilling responsibilities during keyholder shifts. The ideal candidate brings energy, integrity,…
Added 1 hour ago
H
Strategy & Ops Lead at a Union Square Ventures-Backed Sports Collectibles Startup
Harper
Toronto, ON
- Full-time
…anywhere and earn rewards along the way. It is built by the team behind a sports prediction app with millions of users. Backed by Union Square Ventures, KB Partners and Kevin Durant's 35…
Added 1 hour ago
CM
Sport & Exercise Medicine Physician
Changepain Medical & Allied Health Clinic
Burnaby, BC
- Contract
Reports to: Medical Director (clinical/professional); Operations Director (administrative/scheduling)

Raise

Service Operations Lead

Burnaby, BC, Canada

Pay Rate: $72.95/hour, depending on experience · Full-time

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Job details

Pay: Pay Rate: $72.95/hour, depending on experience
Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

Original job description

Pay Rate: $72.95/hour, depending on experience
Contract Length: 1 year
Location: Burnaby, British Columbia

Raise is currently hiring a Service Operations Lead on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader. Our Client, is one of the largest electrical energy suppliers in Canada.

Note: The primary pay rate is based on T4 classification; however, we will also consider applications from candidates interested in an INC classification, where applicable.

Description

The Service Operations Lead in this role will support and enhance IT Service Management (ITSM) processes within a complex, multi-vendor technology environment. This role is primarily focused on Incident, Problem, and Request Management, customer satisfaction oversight, and Service Desk governance, while also providing support for IT Change Management activities. The successful candidate will leverage ITIL best practices to drive operational excellence, ensure service quality, identify improvement opportunities through data analysis, and work collaboratively with internal stakeholders and external service providers to improve IT service performance.

Responsibilities

Manage and coordinate Incident, Problem, and Request Management processes, including Major Incident Management activities.
Provide operational oversight of outsourced Service Desk services, ensuring alignment with service level expectations and organizational standards.
Monitor service performance, customer satisfaction, and service desk effectiveness through reporting, and trend analysis.
Oversee customer complaint and satisfaction processes, identifying trends and improvement opportunities.
Facilitate Root Cause Analysis (RCA) sessions and coordinate corrective actions to address recurring issues.
Support IT Change Management processes, including low-risk change reviews, CAB coordination, outage communications, and change governance activities.
Conduct User Acceptance Testing (UAT) and support ServiceNow enhancements and upgrades.
Develop and maintain ITSM processes, procedures, standards, and training materials.
Ensure compliance with ITIL processes, organizational policies, and technology governance requirements.
Produce operational and executive reporting and provide insights to support decision-making and performance improvement.

Qualifications

Minimum 9 years of experience in IT Service Management in large corporations.
Experience working within multi-vendor or SIAM environments.
Experience developing ITSM processes, policies, SOPs, and governance frameworks.
ITIL Certified with demonstrated experience in Incident, Problem, Request, and IT Change Management processes.
Provide oversight of the Major Incident Management process, ensuring process compliance, effective stakeholder communications, and continual service improvement.
Excellent stakeholder management, communication, facilitation, and problem-solving skills.
Proven experience driving service performance improvements and operational excellence.
Self-motivated professional with the ability to work independently and influence positive operational outcomes.
Hands-on experience with ServiceNow and ITSM reporting tools
Education and Certifications
University degree or equivalent combination of education and experience

Additional Information

Every contractor must supply their own Windows 11 Laptop computer for the duration of the assignment.
Every contractor must supply their own “Smart Phone”. This is needed to gain access to the Organizations network.

Looking for meaningful work? We can help!

Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.

We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.

We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation: https://raise.jobs/accommodations/

In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or any other Raise job posting (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com.

#WES

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More about this job

Responsibilities

Lead Incident, Problem, and Request Management processes, oversee outsourced Service Desk performance, and support IT Change Management activities. Use reporting, customer feedback, root cause analysis, and ITIL practices to improve service quality, governance, and operational performance.

Requirements

Requires at least 9 years of corporate IT Service Management experience, ITIL certification, and experience in multi-vendor or SIAM environments. Candidates should have hands-on ServiceNow and ITSM reporting experience, strong stakeholder and facilitation skills, and a university degree or equivalent education and experience.

Skills

IT Service Management
Incident Management
Major Incident Management
Problem Management
Request Management
IT Change Management
Service Desk Governance
ITIL
ServiceNow
Root Cause Analysis
User Acceptance Testing
Service Performance Reporting
Customer Satisfaction Oversight
Stakeholder Management
Process Development
Multi-Vendor Management

Visa sponsorship

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Keywords

IT Service Management
ITIL
Incident Management
Major Incident Management
Problem Management
Request Management
IT Change Management
Service Desk
ServiceNow
SIAM
Multi-Vendor Environment
Root Cause Analysis
User Acceptance Testing
ITSM Reporting
Service Level Expectations
Customer Satisfaction
Service Performance
Service Governance
Continual Service Improvement
Corrective Actions
Change Advisory Board
Outage Communications
Operational Reporting
Executive Reporting
Process Development
Policies
Standard Operating Procedures
Training Materials
Technology Governance
Utilities

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