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Raise

Supply Chain Management Support Analyst

Calgary, AB, Canada

Pay Rate: $40.37 - $49.25 /hour, depending on experience · Contract

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Job details

Pay: Pay Rate: $40.37 - $49.25 /hour, depending on experience
Job type: Contract
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Pay Rate: $40.37 - $49.25 /hour, depending on experience
Contract: Start Date 11/17/2026 End Date 03/31/2027 (4 months)
Location: Calgary, Alberta

Raise is currently hiring a Supply Chain Management Support Analyst on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader. Our Client, the third largest producer of Canadian oil and natural gas and the second largest refiner and upgrader with extensive midstream and downstream infrastructure.

Note: The primary pay rate is based on T4 classification; however, we will also consider applications from candidates interested in an INC classification, where applicable.

Description

Reporting to the Team Lead, SCM Support Services, the SCM Support Analyst will provide Supply Chain Management related application and process support to all internal and external clients. The analyst will focus on specific categories of support within the team, provide cross coverage within the team, and endeavor to provide support for all categories within the team.

Responsibilities

Receive, analyze and resolve incoming Supply Chain Management related application/process inquiries from suppliers, Business Units, and internal users as Tier 1 support. Including but not limited to purchase orders, service entry sheets, goods receipts, invoice, payment, and rate validation; SAP modules MM, FICO, PM, PS and various connected applications such as OpenInvoice, Ariba, and TRACK.
Utilize the ServiceNow ticket management system to respond to inquiries, monitor tickets, and action response times to ensure resolution achieves defined metrics, undertaking appropriate escalation procedures when required.
Provide Tier 1 support of P2P applications including SAP, OpenInvoice, Ariba, Maximo, and ServiceNow.
Support the execution of P2P process improvements to suppliers and internal users in collaboration with SCM Shared Services, Accounts Payable, Category Management, Master Data, Taxation, and other departments to ensure has a best-in-class P2P process.
Assess the requirements of internal and external customers to determine possible solutions to business issues and recommend enhancement/development of business processes.
Coordinate SAP MM issues/enhancements/upgrades in partnership with the SCM Systems Team, IT and external offshore resources.
Triage SAP Staging Table and P2P workflow processing delays/issues. Assist in coordinating resolution.
Participate in evolution of the Supply Chain Service Center (SSC) Support Desk Strategy and Sustainment.
Drive Stakeholder Engagement and Business Unit (BU) relationship development.
Reject or redirect Service Receipts/invoices transmitted via OpenInvoice.
Resend Service Entry Sheet and Goods Receipt acknowledgements transmitted via OpenInvoice.
Provide support, as required, to other functions within the SSC.

Qualifications

3+ years’ experience in P2P or related business
Excellent understanding of procure to pay processes
Experience with SAP MM
Customer Service focused
Be detail oriented and accurate
Strong verbal and written communication skills
Strong time management skills to support large volumes
Work independently
Ability to thrive in a collaborative, fast-paced team environment
Experience with OpenInvoice, Maximo, ServiceNow, Ariba ( is an asset for this role)
Education and Certifications
Post-Secondary education in Supply Chain Management diploma/certificate/degree ( is an asset for this role)
Organizational Competencies
Forward thinking
Change agility
Develops potential
Communicates effectively
Works collaboratively
Technical professional skills
Drives for results
Technical Competencies (Assets)
Customer Service oriented
Supply Chain Management process
Microsoft Office products
Maximo
OpenInvoice
ServiceNow
SAP

Looking for meaningful work? We can help!

Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.

We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.

We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation: https://raise.jobs/accommodations/

In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or any other Raise job posting (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com.

#WES

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More about this job

Responsibilities

Provide Tier 1 application and process support for procure-to-pay activities, resolving inquiries from suppliers, business units, and internal users through ServiceNow and related systems. Coordinate issue escalation and system enhancements, support process improvements, and build relationships with stakeholders across the organization.

Requirements

Requires at least three years of experience in procure-to-pay or a related business area, a strong understanding of procure-to-pay processes, and customer-focused, accurate, and effective communication. Supply chain post-secondary education and experience with OpenInvoice, Maximo, ServiceNow, and Ariba are assets.

Skills

Procure-to-Pay Processes
Supply Chain Management
SAP MM
SAP FICO
SAP PM
SAP PS
OpenInvoice
Ariba
Maximo
ServiceNow
Customer Service
Ticket Management
Process Improvement
Issue Triage
Stakeholder Engagement
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Supply Chain Management
Procure-to-Pay
SAP MM
SAP FICO
SAP PM
SAP PS
OpenInvoice
Ariba
Maximo
ServiceNow
Microsoft Office
Purchase Orders
Service Entry Sheets
Goods Receipts
Invoice Processing
Payment Processing
Rate Validation
Tier 1 Support
ServiceNow Ticket Management
P2P Workflow
SAP Staging Tables
Process Improvement
Accounts Payable
Category Management
Master Data
Taxation
Stakeholder Engagement
Business Unit Relationships
Supplier Support

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