Jobs in Canada

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Added 13 mins ago
R
Technical Help Desk - Senior
Raise
Toronto, ON
- Full-time
Must Have Requirement · Must be comfortable working rotating shifts - the team provides coverage from 7:00 a.m
Added 13 mins ago
KF
Branch Ambassador - Burk's Falls and South River
Kawartha Financial Services
Burk's Falls, ON · Burks Falls, ON
- Part-time
…be placed higher within the compensation range. Our Talent Partner will share additional details about our compensation and total rewards during the recruitment…
Added 13 mins ago
WI
Senior Project Engineer, Thermal Power Generation
WSP in Canada
ON · Ontario, Canada
- Full-time
Partner with project management and clients to align scope, schedule, budget, risks, priorities, and technical requirements, providing clear status updates and driving issues toward timely…
Added 13 mins ago
WI
Senior Legal Counsel
WSP in Canada
Montreal, QC
- Full-time
This hybrid role requires at least 3 days per week in the office
Added 13 mins ago
R|
Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Partner with Data Management and Biostatistics to support data cleaning, analyses, reporting, and study deliverables.
Added 13 mins ago
A
FP&A Analyst – Budgeting & Forecasting
Applicantz
Montreal, QC
- $50 to $60 CAD / hour
- Contract
Partner with the Finance Transformation team to identify gaps, overlaps, and potential double-counting, including allocations.
Added 14 mins ago
S
Production Manager, Live Events
Stagevision
Mississauga, ON
- $85,000 to $100,000 CAD / year
- Full-time
Partner with the Account Manager and Sales team to review Scope of Work, with a focus on job profitability and margin management
Added 14 mins ago
S
Senior Auditor (Contract)
Sobeys
Stellarton, NS
- Contract
Partner with stakeholders throughout audit engagements, managing relationships, expectations, and deliverables effectively.
Added 14 mins ago
TC
Media Operations Specialist
Talon Canada
Toronto, ON
- $50,000 to $55,000 CAD / year
- Full-time
Added 14 mins ago
RT
Senior Change Management Consultant
Russell Tobin
Toronto, ON
- $80 to $90 CAD / hour
- Contract
Partner and collaborate: Work collaboratively with key roles such as project managers, business analysts, process improvement specialists, change consultants, and leadership to integrate…
Added 14 mins ago
A
Financial Reporting Analyst - FP&A
Applicantz
Montreal, QC
- $50 to $60 CAD / hour
- Contract
Partner with the Finance Transformation team to identify gaps, overlaps, and potential double-counting, including allocations.
Added 14 mins ago
WI
Senior Project Engineer, Thermal Power Generation
WSP in Canada
BC · British Columbia, Canada
- Full-time
Partner with project management and clients to align scope, schedule, budget, risks, priorities, and technical requirements, providing clear status updates and driving issues toward timely…
Added 14 mins ago
C
Workday HCM Consultant (Contract)
CoreFactor
Toronto, ON
- Contract
This position is hybrid and will require the successful incumbent to go into the office four (4) days per week in downtown Toronto
Added 14 mins ago
WI
Senior Project Engineer, Thermal Power Generation
WSP in Canada
AB · Alberta, Canada
- Full-time
Partner with project management and clients to align scope, schedule, budget, risks, priorities, and technical requirements, providing clear status updates and driving issues toward timely…
Added 14 mins ago
WI
Senior Project Engineer, Thermal Power Generation
WSP in Canada
Canada
- Full-time
Partner with project management and clients to align scope, schedule, budget, risks, priorities, and technical requirements, providing clear status updates and driving issues toward timely…
Added 14 mins ago
WI
Senior Project Engineer, Thermal Power Generation
WSP in Canada
NB · New Brunswick, Canada
- Full-time
Partner with project management and clients to align scope, schedule, budget, risks, priorities, and technical requirements, providing clear status updates and driving issues toward timely…
Added 14 mins ago
KG
Power BI & Microsoft Fabric Platform Engineer
K&K Global Talent Solutions INC.
ON · Ontario, Canada
- Full-time
Release & Change Management: Partner closely with data engineering and business intelligence reporting teams to manage production deployments, change activities, and platform lifecycle…
Added 14 mins ago
CA
Actuarial Consultant
Co-operators Assurance et services financiers
Quebec, QC
- Full-time
Work Model: Hybrid (2 days in office)
Added 14 mins ago
SC
Inside Sales Representative
Sego Canada Inc.
Lethbridge, AB
- Full-time
Create, maintain, and manage business partner data in SAP
Added 14 mins ago
WI
Senior Project Engineer, Thermal Power Generation
WSP in Canada
BC · British Columbia, Canada
- Full-time
Partner with project management and clients to align scope, schedule, budget, risks, priorities, and technical requirements, providing clear status updates and driving issues toward timely…
Added 14 mins ago
R|
Executive Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Experience coordinating meetings, committees, events, or multi-partner activities.
Added 14 mins ago
N
Customer Success Specialist
Nixa
Montreal, QC
- Full-time
Build tailored product demos. Partner with Sales to create and test demo workspaces that reflect how each prospect works. Join demos as needed and carry what you learn into onboarding.
Added 14 mins ago
R|
Fellowship and Bursary Administrative Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Serves as the administrative point of contact for applicants, selected participants, host divisions and partner institutions throughout the training experience,
Added 14 mins ago
CS
EDUCATION CONSULTANT (60% REPLACEMENT)
Commission scolaire Riverside / Riverside School Board
Longueuil, QC
- $56,670 to $105,432 CAD / year
- Internship
(3 days per week)
Added 14 mins ago
R|
Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Additional specifications: Must have access to a vehicle for travel required as part of the position

Raise

Technical Help Desk - Senior

Toronto, ON, Canada

Pay Rate: $38.21/hr - $44.17/hr · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: Pay Rate: $38.21/hr - $44.17/hr
Job type: Full-time
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Location: Toronto, ON - Hybrid (Tuesday & 2nd Friday, Should be flexible to change in Office Days)
Pay Rate: $38.21/hr - $44.17/hr
Contract Length: 12 Months

We at Raise are hiring a Technical Help Desk - Senior for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand. We’re hiring right now; if you’re interested, apply below for your chance to join a great place to work

Responsibilities

Build and maintain schedules for help desk agents.
Manage vacation planning and workforce allocation.
Perform capacity planning activities on weekly, monthly, and annual horizons.
Monitor real-time operational performance and staffing requirements.
Manage attendance exceptions and schedule adherence.
Produce and analyze workforce and operational reports.
Track KPIs including service levels, occupancy, adherence, and average handle time.
Partner with team leaders, operations managers, and workforce management stakeholders to identify trends and recommend improvements.
Create reporting and dashboards using enterprise reporting tools.
Support operational planning to ensure service level objectives are achieved

Must Have Requirement

3+ years of Workforce Management / Workforce Analyst experience.
Experience in a Help Desk, Service Desk, or Contact Centre environment.
Hands-on experience with Verint or a similar Workforce Management platform.
Experience with capacity planning, forecasting, scheduling, and vacation planning.
Experience with telephony systems
Tableau reporting experience.
Experience with ServiceNow reporting.
Experience with Workday.
Must be comfortable working rotating shifts - the team provides coverage from 7:00 a.m. to 6:00 p.m., with rotating shifts of 7am to 3pm/8am to 4pm/9am to 5pm/10am to 6pm

Nice To Have Skills

Power BI dashboard creation.
Power Automate.
Additional workforce management platforms.
Technical Help Desk workforce management experience in large enterprise environments.

Looking for meaningful work? We can help!

Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.

We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.

We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation: https://raise.jobs/accommodations/

In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com

#FIN24

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More about this job

Responsibilities

Build and maintain help desk staffing schedules, manage vacation planning and workforce allocation, and perform capacity planning across weekly, monthly, and annual horizons. Monitor operational performance and staffing, analyze workforce KPIs and reports, and collaborate with operational stakeholders to recommend improvements and help meet service-level objectives.

Requirements

Requires at least three years of workforce management or workforce analyst experience in a help desk, service desk, or contact centre environment, including hands-on experience with Verint or a similar platform. Candidates must have experience in capacity planning, forecasting, scheduling, vacation planning, telephony systems, Tableau, ServiceNow reporting, and Workday, and be comfortable with rotating shifts covering 7:00 a.m. to 6:00 p.m.

Skills

Workforce Management
Capacity Planning
Forecasting
Scheduling
Vacation Planning
Real-Time Performance Monitoring
Workforce Reporting
KPI Analysis
Verint
Telephony Systems
Tableau
ServiceNow Reporting
Workday
Power BI
Power Automate
Service Desk Operations

Visa sponsorship

Not detected in the job text

Keywords

Workforce Management
Workforce Analyst
Help Desk
Service Desk
Contact Centre
Verint
Capacity Planning
Forecasting
Scheduling
Vacation Planning
Workforce Allocation
Real-Time Performance Monitoring
Schedule Adherence
Attendance Management
Service Levels
Occupancy
Average Handle Time
KPI Reporting
Operational Reporting
Dashboards
Telephony Systems
Tableau
ServiceNow
Workday
Power BI
Power Automate
Rotating Shifts
Enterprise Operations

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Jobs in Canada