Find work in Canada.

318,812 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 35 mins ago
A
Electrical Engineering Graduate
AECOM
Markham, ON
- $65,000 to $75,000 CAD / year
- Full-time
Under the responsible charge of a Professional Engineer:
Added 48 mins ago
VB
AC SPECIALIST
Vantage Benefits
Calgary, AB
- Full-time
As an AC Specialist, you will play a crucial role in ensuring the efficiency and functionality of air conditioning systems. Your expertise will contribute to providing superior comfort for…
Added 48 mins ago
FS
d'Administrateur des ventes, Bilingue - Sales Administrator, Bilingual
Federal Signal Corporation
Innisfil, ON
- Full-time
We are seeking a highly motivated, detail-oriented professional who is able to manage multiple priorities in a dynamic environment. The Inside Sales Specialist (ISS) is responsible for…
Added 48 mins ago
TC
Transit Operators - Kamloops
Transdev Canada
Kamloops, BC
- $32.74 to $37.1 CAD / hour
- Full-time
Provide courteous, professional service to the public, answering questions and assisting passengers with fares, directions, and general inquiries.
Added 48 mins ago
TB
Mental Health Worker (1.0 FTE Temporary Contract to November 2027)
Thunder Bay Catholic District School Board
Thunder Bay, ON
- Contract
The Mental Health Worker will enhance school board capacity to address student mental health and addictions support needs, with the following key responsibilities:
Added 48 mins ago
NG
Assistant Secretary Treasurer
Northern Gateway Public Schools
Alexis Whitecourt 232, AB · Whitecourt, AB
- Full-time
…this position, you will ensure rigorous financial stewardship, support strategic decision-making, and serve as the Secretary Treasurer's official designate in their…
Added 48 mins ago
MH
Cultural Liaison Worker
Medicine Hat Public School Division
Medicine Hat, AB
- Full-time
…families and students. The Cultural Liaison Worker will provide professional learning to promote cultural competence and inclusive school learning environments for student…
Added 48 mins ago
RC
2026-2027 Classroom Support (Arnprior/Renfrew)
Renfrew County District School Board
Pembroke, ON
- Full-time
SUMMARY: Assist the teacher, educational support personnel and early childhood educators in the classroom to help maintain a safe, caring and respectful learning environment. Follow lesson…
Added 48 mins ago
NS
1.0 FTE Elementary Teacher - Grade 6/7 , English Classroom
Nipissing-Parry Sound Catholic District School Board
North Bay, ON
- Full-time
Knowledge and experience in utilizing student learning management systems such as Google Classroom, as well as additional G-Suite digital tools and EDSBY.
Added 48 mins ago
NS
LTO - Grade 2/3 (English)
Nipissing-Parry Sound Catholic District School Board
North Bay, ON
- Full-time
Knowledge and experience in utilizing student learning management systems such as Google Classroom, as well as additional G-Suite digital tools and EDSBY.
Added 48 mins ago
DC
Supply Educational Assistant
Durham Catholic District School Board
Oshawa, ON
- Temporary
Support the Gospel values and philosophy of Inclusion
Added 48 mins ago
PS
Education Assistant Certified (0.868 FTE)
Parkland School Division
Spruce Grove, AB
- Part-time
Operate specialized equipment to support instruction for students with physical care needs (e.g., wheelchairs, mechanical lifts, walkers, transfer belt, FM and/or communications systems and…
Added 49 mins ago
PM
Bilingual Customer Service Representative
Prollenium Medical Technologies Inc.
Richmond Hill, ON
- Full-time
The Bilingual Customer Service Representative is responsible for providing exceptional customer support in both English and French and acting as a key liaison between customers, Sales…
Added 49 mins ago
TO
Employer Services Consultant
The Open Door Group
Medicine Hat, AB
- $32.83 to $38.3 CAD / hour
- Full-time
…and we provide an Employee and Family Assistance Program to support you. Invest in your future with our professional development fund. Pursue courses, workshops, or certifications to…
Added 49 mins ago
B
Bar Supervisor
Basecamp
Canmore, AB
- Up to $22 CAD / hour
- Full-time
Implement effective inventory management systems to minimize waste, control costs, and ensure optimal stock levels.
Added 1 hour ago
MC
Retail Location Coordinator
Midwest co-operative services
Saugeen Shores, ON
- $21 to $25.5 CAD / hour
- Full-time
Support the oversight of Retail and Retail & Garden Associates & Branch Accounting Clerks and assist with coordinating delivery dispatch operations when needed.
Added 1 hour ago
EG
Corporate Accountant
Easton's Group of Hotels Inc.
Markham, ON
- $70,000 to $75,000 CAD / year
Support selection, implementation, and optimization of accounting and portfolio management systems.
Added 1 hour ago
EI
Diagnostic Technician
EBlock Inc.
Nisku, AB
- $36 to $45 CAD / hour
- Full-time
…Channel Auction (located in Nisku, AB). Are you an experienced professional seeking to transition away from the physical demands of a traditional shop environment? If you find fulfillment…
Added 1 hour ago
EI
Diagnostic Technician
EBlock Inc.
Cambridge, ON · Guelph, ON · Hamilton, ON · Milton, ON · Puslinch, ON
- $36 to $42 CAD / hour
- Full-time
Are you an experienced professional seeking to transition away from the physical demands of a traditional shop environment? If you find fulfillment in resolving complex diagnostic…
Added 1 hour ago
EI
Client Services Coordinator - Automotive
EBlock Inc.
Canada
- $47,000 to $55,000 CAD / year
- Full-time
The Client Services Coordinator is a positive, detail-oriented, and empathetic professional responsible for managing and coordinating the vehicle redemption process. This role serves as the…
Added 1 hour ago
EI
Software Development Manager
EBlock Inc.
Canada
- $160,000 to $180,000 CAD / year
- Full-time
5+ years of professional software development experience building and operating complex, production backend systems.
Added 1 hour ago
TL
Customer Service Specialist
Transx Ltd
Guelph, ON
- $50,000 to $60,000 CAD / year
- Full-time
…business relationships and providing service excellence to support our customers' business…
Added 1 hour ago
Customer Service Representative Level 2
Transx Ltd
Rosser, MB
…business relationships and providing service excellence to support our customers' business…
Added 1 hour ago
TL
Customer Service Representative
Transx Ltd
Rosser, MB
- Full-time
…business relationships and providing service excellence to support our customer’s business…
Added 1 hour ago
TL
Customer Service Representative
Transx Ltd
Rosser, MB
- Part-time
…business relationships and providing service excellence to support our customer’s business…

Ralliant

Manager, Technical Support – Projects & Services (Global)

3110 American Drive, Mississauga, ON, L4V 1T2, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Education: Bachelor’s degree
Posting language: English
Posted: Oct 3, 2026

Original job description

Manager, Technical Support – Projects & Services (Global)

Job Summary

Leads the global technical support function across all Qualitrol product lines supporting Projects & Services, including Generation (Toronto), CBM (Fairport), and Grid & GIS (Belfast).

Integrates factory-based expertise with regional field support and standardized global systems to enable effective project execution, rapid issue resolution, and continuous product improvement.

Serves as the single point of technical accountability across the project lifecycle, owning escalation, governance, and performance of the global technical support function, and acting as the primary interface between End User, Field Service, Engineering, and Quality.

Duties & Responsibilities

1. Global Technical Support Leadership

Lead a distributed network of factory-based and regional technical support personnel
Own advanced escalation for complex product issues
Standardize support processes, tools, and documentation across all product lines
Ensure consistent global technical capability, response quality, and customer experience

2. Cross-Product & Cross-Site Integration

Align technical support across:
- Generation (Toronto)
- CBM (Fairport)
- Grid & GIS (Belfast)
Establish common diagnostics, troubleshooting methodologies, and knowledge management
Define global standards for issue resolution and product serviceability

3. Project Lifecycle & Customer Support

Provide technical support across key execution and lifecycle phases:
- Commissioning and deployment troubleshooting
- After-warranty technical support
Support consistent customer experience across all regions and entry points

4. Global Intake, Systems & Automation Enablement

Own and standardize global case intake and management processes (Salesforce as system of record)
Implement automation and AI-enabled capabilities for:
- Case intake, routing, and triage
- Case assignment and prioritization
- Knowledge base and self-service tools
Establish a single global customer entry point (email/phone) for technical support

5. Cross-Functional Liaison (Critical Role)

Act as the primary integration and escalation authority between:

Field Service
- Define escalation pathways and ownership boundaries
- Align support with commissioning readiness and field issue resolution
Engineering
- Escalate systemic product and design issues
- Drive feedback into reliability, robustness, and serviceability improvements
- Enable structured linkage between support cases and engineering systems (e.g., JIRA)
Quality
- Provide technical ownership for NCR, RMA, and field failure inputs
- Support root cause investigations and corrective actions

6. Performance Management & Continuous Improvement

Define and manage global KPIs:
- Issue resolution cycle time
- First-time fix rate
- Repeat failure rates
- Customer satisfaction (NPS or equivalent)
Lead structured root cause problem solving (e.g., 5-Why, RCCA) for systemic issues
Standardize and drive PIR (Problem Investigation Report) processes globally
Drive continuous improvement across products, regions, and support processes

7. Operating Model

Establish and enforce global TST governance, including:
- Site-level weekly TST cadence
- Global priority review forums
- Standardized escalation and decision-making frameworks
Define clear ownership, escalation paths, and decision rights across functions
Ensure alignment and consistency across all regional support teams

8. Systems & Governance

Own global support systems, including ticketing, knowledge base, and analytics platforms
Ensure alignment with QMS processes and governance requirements
Drive visibility and reporting of technical issues, systemic risks, and performance trends

Requirements

Education

Bachelor’s Degree in Electrical Engineering, Electronics, or related field (required)
Advanced degree or professional designation (e.g., P.Eng.) preferred

Experience

Required

7+ years in technical support, engineering, or field service
Experience across multiple product lines or complex systems
Demonstrated leadership in global or multi-site environments
Strong troubleshooting and structured problem-solving capability

Preferred

Experience in project-based delivery or commissioning environments
Background in power systems, monitoring, or industrial diagnostics
Experience with enterprise systems (e.g., Salesforce, JIRA) and support workflows
Exposure to automation or AI-enabled support environments

Communication

Strong communication across technical and non-technical audiences
Proven ability to influence across engineering, service, and quality functions
Effective leadership across global teams and time zones

Effort Factors

Physical Demands

Travel to manufacturing and customer sites as required
Exposure to industrial environments

Mental Demands

High level of analytical and problem-solving capability
Ability to manage complex, cross-functional issues
Strong prioritization and decision-making under pressure

Working Conditions

Hybrid working model with global coordination responsibilities
Regular interaction with international teams and customers

Ralliant Corporation Overview

Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life - faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we’re building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.

About Qualitrol

QUALITROL manufactures monitoring and protection devices for high value electrical assets and OEM manufacturing companies. Established in 1945, QUALITROL produces thousands of different types of products on demand and customized to meet our individual customers’ needs. We are the largest and most trusted global leader for partial discharge monitoring, asset protection equipment and information products across power generation, transmission, and distribution. At Qualitrol, we are redefining condition-based monitoring.

We Are an Equal Opportunity Employer

Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.

Apply About employer

More about this job

Responsibilities

Lead the global technical support function across all product lines, integrating factory expertise with regional field support to ensure effective project execution. Act as the primary point of accountability for technical escalations, governance, and cross-functional alignment between engineering, quality, and field service teams.

Requirements

Requires a Bachelor’s degree in Electrical Engineering, Electronics, or a related field with at least 7 years of experience in technical support or engineering. Candidates must demonstrate strong leadership in global environments and proficiency in structured problem-solving and enterprise support systems.

Skills

Technical Support Leadership
Project Management
Cross-functional Collaboration
Troubleshooting
Problem Solving
Salesforce
JIRA
Data Analytics
Process Standardization
Root Cause Analysis
Performance Management
Global Team Management
Engineering Liaison
Quality Assurance
Automation
Customer Experience

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Global Leadership
Project Lifecycle
Salesforce
JIRA
Electrical Engineering
Field Service
Root Cause Analysis
KPI Management
Automation
AI-enabled Support
Quality Management System
Power Systems
Industrial Diagnostics
Commissioning
Escalation Management
Governance
Cross-functional
Product Improvement
Reliability
Serviceability
Monitoring
Protection Devices
Asset Protection
Partial Discharge
Generation
CBM
Grid
GIS
Hybrid

Report this job