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Added 4 mins ago
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Ralph Lauren

FT Store Support

AB, Canada
Edmonton, AB, Canada

Job type: Full-time
Apply by: Oct 28, 2026
Posting language: English
Posted: Sep 28, 2026

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Applications open in a new tab.

Original job description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

,

As an Operations Support Associate at Polo Ralph Lauren, plays a crucial role in ensuring the smooth day-to-day operations in our retail stores. Responsible for various aspects in store from receiving deliveries, and processing the merchandise per company guidelines, to store recovery and supporting the needs of the selling floor. Operation Support Associates maintain the organization and cleanliness of the stock room, assists the sales floor personnel by completing stock checks and delivering merchandise, and support inventory levels on the sales floor and stock room per company guidelines. This role must be adaptable to the needs of the business as some areas of responsibility may not be necessary in all locations and the percentage of time spent in each area may vary location to location.

Operations Associates are the entry point for future Leadership roles within Ralph Lauren where you can begin to write your Next Great Chapter.

This position may be offered as full-time or part-time, depending on candidate availability and business needs.

,

The Operations Support Associate is primarily a non-selling role; however, this can shift as business dictates.

Inventory Management & Operations

Process freight within specified Units per Hour goals, including markups/markdowns and EAS tagging
Inspect deliveries for damages, verify packaging, and ensure proper sensor/tag placement
Execute daily RFID inventory scans for accurate floor replenishment
Manage "Ship to Home" orders and store-to-store transfers
Complete ISOS replenishment activities and stock room resets
Process retickets, create tags, and associate RFID tags
Maintain organized stockroom and sales floor inventory levels using company guidelines

Customer Service & Sales Floor Support

Create memorable customer experiences through exceptional service
Support Brand Ambassadors with stock checks and merchandise delivery
Greet and assist customers with their shopping needs when on sales floor
Process sales transactions and follow company policies for returns, discounts, and customer data capture
Maintain clean, welcoming sales floor and fitting rooms
Balance operational tasks while prioritizing customer experience

Visual Merchandising & Store Standards

Participate in visual merchandising of sales floor
Maintain store presentation standards following company guidelines
Provide feedback to Management on product and category opportunities

Professional Standards

Foster a positive work environment aligned with RL values
Collaborate effectively with team members
Participate in training and company initiatives
Support store operations in both front and back of house functions

Back of house experience or similar industry experience in a complex, high-volume or high-profile specialty environment preferred.
Ability to effectively communicate with customers and store personnel.
Ability to maneuver around the sales floor, stock/dressing room, cash-wrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately.
Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
Ability to build and maintain positive working relationships with customers, management, and co-workers.

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More about this job

Responsibilities

Process deliveries, merchandise, inventory scans, replenishment, transfers, and stockroom organization while supporting store presentation and operational standards. Assist customers and sales associates with merchandise needs, transactions, and maintaining a welcoming sales floor.

Requirements

Back-of-house or similar experience in a complex, high-volume, or high-profile specialty environment is preferred, along with effective communication and the ability to build positive working relationships. Candidates must be able to perform physical store tasks, lift or climb up to 30 pounds, and work a flexible schedule that may include evenings, weekends, overnight shifts, and travel as required.

Skills

Inventory Management
Freight Processing
RFID Inventory Scanning
Stockroom Organization
Merchandise Replenishment
Shipping and Transfers
Customer Service
Sales Floor Support
Sales Transactions
Visual Merchandising
Store Presentation
Communication
Teamwork
Flexibility
Physical Stamina

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Inventory Management
Freight Processing
Markups and Markdowns
EAS Tagging
RFID
Floor Replenishment
Ship to Home
Store-to-Store Transfers
ISOS Replenishment
Stockroom Resets
Reticketing
Customer Service
Sales Transactions
Returns
Discounts
Customer Data Capture
Visual Merchandising
Store Presentation
Back of House
Sales Floor
Fitting Rooms
Stock Checks
Merchandise Delivery
Inventory Scans

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